instant edge enables kautex’s global it organization … edge - the...title microsoft word -...
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CLIENT SUCCESS STORY
Page1of5Copyright©2017byInstantEdgePteLtd.AllRightsReserved.
Instant Edge enables Kautex’s Global IT Organization to drive their Digitalization Initiatives
The Target: Do More, with Less
“56%ofProjectsstillfailtodeliverValueon-Time&on-Budget-andonly3%duetoTechnologicalProblems”-accordingtoacomprehensiveMcKinseystudyoffailedinitiatives.Kautexdecidedtoavoidthistrap,andINSTANT EDGEhelpstheirglobalInformationTechnology(IT)organizationtodeliverontheirpromises:
Asatier-1automotivesupplier,theywentthroughanumberofcrucialbusiness&(information)technologytransformationsinrecentyears.Buttherearecleartrendstoindicateachangeinatmosphere:
“OurBusinessexpectsustobemuchmoreresponsiveasITthanwhatmighthavebeenacceptableinpastyears.Theydemandagilityinhowweapproachinitiatives–improvingourdeliverytimelinewhilekeepingoutputofqualityhighandcostslow”statesDirkHauke,ChiefInformationOfficer(CIO)&VicePresidentIT.Hecontinues:
“TheroleofITissignificantlychanging.Itisnolongersufficienttoprovideandsupportapplicationsortooperateunderlyinginfrastructure–wewillbecomeanenablerofthedigitalizationofbusinessprocesses–supportedbystandardizedcloudservices”.
Thatresultsinahighernumberoftransformationinitiatives-i.e.projects-whichneedtobesupportedandstructurallyorganizedinprogramsandportfolios.ITmusthelpbusinessorganizationstoplan&executethoseideas,butatamuch-reducedoverhead.
Agilityprinciplestospeedupprocessesandorganizationaldesignshelp,butstrong,efficientlyintegratedgovernanceprocessesareimperative.
Experiencesfromlarge-scaleSAPandotherbusinessprocessharmonizationinitiativescomeinhandyinthiscontext,and–ifappliedwell–enableITorganizationstotakealeadingroleinpushingforbusinessresults.
Doingmoreinthesametimeframe,withfewerresourcesiskindofwhatsignifiestheautomotivesupplierindustry,andITcontributesitsparthere,too.But:Digitalizationisincreasingthespeed.
Keepingallthoseballsintheairrequiresastrongintegrationofrelatedprocesses–providingthebirds-eyeviewofalarge-scaleportfoliodowntooperationaldetailsofeverysingleinitiative:
ThisiswhereINSTANT EDGEisgivingusaclearadvantage!DirkHaukeChiefInformationOfficer(CIO)&VicePresidentIT
CLIENT SUCCESS STORY
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The Journey: Piloting a new Approach
OneofthefirstinitiativestobemanagedonINSTANT EDGE isaSAP-basedtemplaterollouttoaNorthAmericanmanufacturingfacilityinLavonia,Georgia(GA).
“ThetraditionalapproachofhavingaprojectteamsupportedbyasizablePMOisnoten-vogueanymore,aleaner&morepragmaticapproachisrequired”statesAxelFrankenbach,DirectorITSolutionsGlobalwhoisaccountableforallapplicationsthataredeployedgloballyatKautex.
Lessonslearnedfromlarge(r)transformationinitiativeinthepastwereavailable,butthetransitiontoamorecompactapproachwasstillachallenge.Axelelaborates:
“Weneededaplatformthatallowedustoplan,designandexecutetherolloutprojectinanintegratedmannerwithouthavingateamtogovernit–especiallyconsideringtheexpectedvolumeofchangerequeststhatourbusinessmightraise.
Traditionalapproachesfallwellshortgivengapsinintegrationofdataandprocesses,resultinginalossofteam,businessandcustomersatisfaction.INSTANT EDGE enabledustorun‘lean&mean’”.
Asaresult,thetraditional,dedicatedPMOteamwasnotrequiredanymore–empoweringprojectmanagers&teamleadsonthegroundtoperformtheirworkmoreeffectively,andremovingthe‘clerical’workinshiftingdatafromAtoB,creatingstatusreports,etc.Instead,theplatformsuppliedtherequiredfoundation.
Additionally,workinginadistributedenvironment,withteamsbeinglocatedinBonn(Germany),Lavonia(US),andBangalore(India)typicallyprovidesforanumberofcoordinationchallenges:“Itwasimportantforustohavequickturn-aroundsonplanningcycles.
Regardlessofwhetherwearetalkingabouttheschedulingforafit/gapworkshopwithdozensofchangerequestsortheplanning&executinghundredsoftestscenarioswithrapidreactiontobreak-fixes,theintegratednatureoftheINSTANT EDGEplatformwaskey.”
statesFrankBretthauer,ITProjectCoordinatorfortheLavoniaRolloutProjectatKautex.
KautexLavonia(GA)ManufacturingFacility
Real-timeprogresstransparency,theabilitytoplaceclearaccountabilityforapieceofworktoaparty(Businessvis-à-visIT),andtheholisticintegrationofworkflowstoraise&approvechangerequestswerekeycapabilitiesthatwevalued.
AxelFrankenbachDirectorITApplicationsGlobal
CLIENT SUCCESS STORY
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Managing Demand: in a Structured Fashion
Besidesrunningactualprojects,thereisaconstantneedtoensurethatnewideasaremanagedeffectively.Notonlydoemployeesclose(r)tooperationaldetailshavegreatideasonhowtoimprovethestatus-quo,buttheyalsohaveadesiretoknowwhathappenedtotheirsuggestionsoncetheysubmittedtheiridea.
Furthermore,aninnocentlookingimprovementcanquicklyspiralintoamoresizableendeavor,warrantingastructuredapproachtogovernit.So,youdonotwant‘stealth’initiativestojustbeingbornwithouttherightamountofoversight–otherwiseagilityturnsintochaos.
“Thefirststepistotakestockofthestatus-quo,thenyouintroduceasimple-yetpowerful-governanceprocesstoensurethatnewinitiativesaregoingthroughtheirnecessaryrequest&approvalprocess”explainsMarkusLehberger,DirectorITOperationsGlobalatKautex.Hecontinues:
“Itcanattimesbesurprisingtoseenowmanyinitiativesactuallyshouldqualifyas‘projects’onceyoutakeastructuredapproachtoit”.
Now,notallimprovementideasrequiretheoverheadofaformalizedproject,butstillhaveanimpactinanexisting,fully-loadedportfolio:
“Weneededaplatformthatallowedourendusers–andImeananyuser–tosubmitanidea,andtoallowustoturnthatideaintoaprojectifneeded–nicelyembeddingitintothealreadymodeledportfolioofwhatwedoday-by-day,providingthenecessaryoversighttofocusonexceptions.
ThatplatformisINSTANT EDGE.”statesMarkus.
Plotting a Path Forward
BesidesmodelingtheactualITportfolioofinitiatives,governingdemands,facilitatingnewprojectrequests,andplanning&executingoperationprojectsdowntotaskleveldetails,KautexisdiscussingthenextlayerofprocessestosupportonINSTANT EDGE:
“WewanttostrengthenourinternalsupportprocessesbyprovidinganIT-internalServiceDesktostructureincomingincidentsfromtheendusercommunityrelatedtoourself-managedapplications”clarifiesMarkus.
Withthatmeasure,thecradle-to-gravevaluepropositionisfulfilled,byaddingITServicesManagementcapabilitiestotheKautexITworld,tomanagedefectsandincidentsoutsideofprojectsinacost-efficientmanner.
“WewanttoinvestigatewhichbusinessprojectswecanmoveontoINSTANT EDGEtogobeyondIT.Therearecertainlyalotofopportunitiesoutthere.”Dirkconcludes.
Wewerelookingforasoftwarevendorthatwasopentoourwaysofdoingbusiness,andwhoprovidestheflexibilitytoreactquicklytonewideas&suggestions.
INSTANT EDGEisthatpartner!
MarkusLehbergerDirectorITOperationsGlobal
CLIENT SUCCESS STORY
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KAUTEX: Who we are
With32facilitiesin14countries,weareoneofthe100largestautomotivesuppliersintheworldintermsofsalesvolume.
Well-positionedasthepartnerofchoiceforourcustomers,wedevelopandproduceblow-moldedfuelsystems,selectivecatalyticreductionsystems,clearvisionsystems,enginecamshaftsandplasticindustrialpackagingsolutions.
Fromthefirstblow-moldmachinein1949toourlatestfullplastichybridtank,wehavemaintaineda“firsttomarket”trendwithregardstoourproductsandinnovation.
Withmorethan6,000employeesacrossfourcontinents,workingsuccessfullymeansworkingtogether-withindepartments,cross-functionalteams,withourcustomersandsuppliers.
Itmeansstayingcurrentonthemarketconditionsandlookingforopportunitiesanddrivinginnovationthatmeetstheneedsofourcustomers.
FromManyComesOne:
Weareamultitudeofcultures,perspectives,backgroundsandskillsetsfocusedoncreatingcommon,globalprocessesandofferinghighquality,costeffectiveproductsandservicestomeetthedemandsofourcustomersworldwide.
TEXTRON: The Company
Textronishometoglobally-recognizedbusinesses,organizedwithinfivesegments:BellHelicopter,TextronAviation,Industrial,TextronSystemsandFinance.
Ourbusinessesproducehundredsofproductsforcustomersaroundtheworld,inarangeofindustriesspanningaerospaceanddefense,specializedvehicles,turfcare,fuelsystems,andtoolsandtestequipment.
Withaworldwidepresencesupportedby35,000peopleinmorethan25countries,throughoutitshistory,Textronhasbeenthesourceofground-breakingtechnologiesandnumerousindustry-firsts.
Manymajorstepsintheevolutionofaircraft,rotorcraft,armoredvehicles,electricalvehicles,toolsandautomotivesystemshaveemergedfromourproductdevelopmentlabs.Wewillcontinuallyinvestinnext-generationproductsandservicesdesignedtowininthemarketplace.
CLIENT SUCCESS STORY
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Instant Edge Platform: Overview
INSTANT EDGEhelpsbusinessestointegrate&automateprojects&processesoftheirdigitalizationinitiativesontoasinglecloudplatform.
Digitalenterprisesofthenearfuturearemuchmoreproject-centricthantheyaretoday,requiringgoodgovernanceandoperationalsupporttodeliverthoseinitiativessuccessfully–thatwillonlyworkiftherightprocessesruntightlyinawell-orchestratedfashion.
WebringtogetherprocessesthatactuallybelongtogetheronONEsingleplatform,aPerfectFusion™ofBusinessProcessManagement(BPM),ProjectPortfolioManagement(PPM),andITServicesManagement(ITSM),resultingin:
Youcanchoosebetweendifferentdeploymentmodels(publicorprivatecloud)withaflexibleyetsimplepricingmodel(monthlyoryearlycontractdurations).Whatalloptionshaveincommon:Yourdataissafewithus!
CONTACTUS
Wanttoknowmoreaboutthisorotherclientsuccesses?WanttobetterunderstandhowInstant EdgecanhelpyoumakeadifferenceinyourjourneythroughDigitalization?
Feelfreetocontactus:[email protected]
ü CompleteTransparencywithoutDelaythroughflexible,Real-TimeCockpitsofeverythingthatmovesinyourInitiatives
ü ProcessGovernanceenforceablenowthroughPre-ConfiguredBestPracticesContent
ü AllyourInitiativesunderControlviaaflexible(Multi-)Project,Program&PortfolioManagement
ü EntryBarrierofnoneforyourUserstorapidlycraftProjectStructures(WBS),Schedules&providingProgressFeedback
ü NomoreDataInconsistenciesthankstoCradle-to-GraveIntegrationofProject,BusinessProcess&ServicesManagementProcesses
ü IntegratedRequest&ApprovalProcedurestoenableAuditComplianceandtokeepallrelevantStakeholdersintheloop,anyplace&always
ü ManageyourResources(regardlessifpeopleor‘hard’assets)withcapacity&availability,executingrealisticPortfolios(poweredbyArtificialIntelligence*)
ü (Cost)FlexibilityofaCloudProduct,butwiththeConfigurationPowerofanon-premiseSolution
ü BuildforMobilewithonOpenSourceTechnologywithsecureCloudAccessfromanywhere,anytime
ü Acost-effectivecloudsolution,runasaSoftware-as-a-ServiceModel(SAAS),buildonhigh-performingopen-sourcesoftwarewithastrongmobile-firstdevelopmentapproach.
PROJECTPORTFOLIOMANAGEMENTPPM
ITSERVICESMANAGEMENTITSM
BUSINESSPROCESSMANAGEMENTBPM
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