hp toptools 5.6

installation instructions

toptools user guide

Notice Page

The information and specifications contained in this document are subject to change

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information, which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. The information contained in this document is subject to change without notice. Microsoft®, Windows®, and Windows NT® are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Pentium® is a registered trademark of Intel Corporation. IBM and NetFinity are registered trademarks of International Business Machines Corporation. Compaq and Compaq Insight Manager are registered trademarks of Compaq Computer Corporation. Netware® and Novell® are registered trademarks of Novell Corporation. Unicenter® and TNG® are registered trademarks of Computer Associates International, Inc. SCO Unix® is a registered trademark of The Santa Cruz Operation, Inc. Other brand and product names are registered trademarks or trademarks of their respective holders. Hewlett-Packard Company 2002 All Rights Reserved. Document Version 1.0 Hewlett-Packard Co. 10955 Tantau Ave. Cupertino, CA 95014 U.S.A. Installation ..................................................................................................................... 3

Hardware and Software Requirements .....................................................................................................3 Management Server ........................................................................................................................................3 Recommendations for Managing Large Networks ...........................................................................................5 Consoles..........................................................................................................................................................5 Managed Nodes ..............................................................................................................................................6

Installation Procedure................................................................................................................................7

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toptools user guide

Installation This section describes the requirements and installation of Toptools.

- NOTE -

Refer to the Toptools README file for changes or additions to the installation instructions in this User Guide.

Hardware and Software Requirements Toptools consists of three main components: • Management Server • Consoles • Managed Nodes For successful installation and operation of Toptools, you must verify that the station on which you will install the Toptools server meets or exceeds the minimum requirements as specified below for both the Toptools server and Toptools consoles. For best results, managed devices should be configured with management agents prior to installation so that Toptools can discover them during the first discovery cycle. Management Server The Toptools server setup program (installation wizard) performs a thorough check of your system to verify that the minimum requirements listed in the following tables are met prior to installing Toptools software. For software requirements, the Toptools installation wizard may prompt you to install missing components, or in some cases, it may offer to install them for you. To reduce the amount of time required for installation, you should verify that your system meets the minimum requirements listed below. Some items, such as an unsupported Operating System type or insufficient system access privileges, will cause setup.exe to exit without installing Toptools. Hardware requirements:

Processor Intel Pentium 266MHz or better

Memory • 128 MB RAM or better • Paging file of 150 MB or better

Hard Drive Minimum 2 GB hard disk with 100-400 MB (depending on components installed) available before installing Toptools

Video Super VGA (16 bit color) or better

Network Adapter Required. Any supported by system

Mouse Required. Any supported by system

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toptools user guide Networking requirements:

Access • Local Administrator (if installing in a Workgroup environment) • Domain Administrator if installing into a Windows NT or 2000 Domain.

IP Addressing Required. • If using DHCP, IP address for the Toptools server must be ‘reserved’.

• Verify that the IP hostname matches the hostname entry for the IP address in the DNS server. This may be accomplished by running the program nslookup.exe.

IPX Addressing Optional. Microsoft IPX/SPX and Netware Client Services are needed to manage Novell Netware clients and servers that are not running TCP/IP. If not installed, you may add this component after Toptools installation.

Installing Toptools on a system participating in a Windows domain is recommended because: • Access through IIS is available through Windows user accounts and may be configured through the domain. • WMI management security uses Windows user accounts to grant or deny access. The Toptools admin account

in the domain typically has sufficient access to WMI data on systems within the same or trusted domains. If you install into a workgroup, you will need to explicitly grant access permission to the Toptools admin account on each WMI based system you wish to manage.

Software requirements:

Operating System • Windows NT 4.0 Server or Workstation

• Windows 2000 Professional or Server editions

Service Pack Required: Windows NT SP 5 or 6a for NT. If neither of these are installed, the Toptools installation will install SP 6a.

SNMP Required. If not installed, you will be prompted during installation to provide the Operating System installation CD. Windows NT Service Pack 6a will be reapplied after installation of SNMP.

Web Server Required: Microsoft Internet Information Server (IIS) or Personal Web Server. • Windows NT – included as part of Toptools installation • Windows 2000 – you will be prompted for the Operating System

installation CD if IIS is not detected.

Most required and optional software is either included in the Operating System (such as WBEM in Windows 2000) or provided in the Toptools installation such as Microsoft Internet Explorer 5.0, Windows NT Option Pack components or WBEM (for Windows NT). Only the Windows NT SNMP service and the Windows 2000 SNMP and IIS services will require that you provide a CD, and you will be prompted by the installation wizard for the CD if necessary. The Toptools server system should be configured with a paging file large enough to accommodate the size of the hard drives, operating system, and web server, plus Toptools applications. Typically, 150 MB paging file is sufficient. Refer to Windows documentation for more information on optimizing and managing virtual memory.

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toptools user guide

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2.

Recommendations for Managing Large Networks If you are managing large networks (greater than 5000 devices) you should increase the capabilities of the Toptools server. An Intel Pentium 4 with a processor speed > 1.3 GHz and an additional 256 MB of RAM for every 10,000 nodes (e.g. HP Vectra VL800). The faster the processor and more RAM the better your performance will be. If you do not require the Hubs and Switches component, do not install it. If you need to install the Hubs and Switches component set Traffic Data collection to Manual mode. The traffic monitoring capabilities of the HP TopTools Traffic Monitor application can require a lot of system resources. Therefore, in large network environments, it is suggested that you manually select the points at which you would like to collect traffic data. Usually, you will want to collect traffic data on your network backbone segments and on segments with heavily utilized servers. Traffic Monitor can use the HP X-RMON functionality built into HP Procurve and HP Advancestack and even HP Ethertwist network devices to provide detailed information on who is using network segments. It also uses standard traffic counters to provide basic traffic levels on network segments. Traffic Monitor can realistically monitor up to 200 network segments using the HP X-RMON technology. It can monitor up to 1800 additional segments using standard traffic counters. You should use the following instructions to turn on Manual traffic data collection and configure which network segments will be monitored with HP X-RMON and which additional segments will be monitored using standard traffic counters.

On the Toptools page, select Performance ->Traffic Data Collector Settings

On the Performance – Traffic Data Collector Settings page select the “User Selected Switch and Hub Ports (Manual)” setting Use the Add Device(s) button to add the devices on which you would like to collect Traffic Data 3.

4. On each device, select the ports on which you would like to collect Traffic Data by expanding the device and then selecting either the Traffic Stats or the HP X-RMON check box for the desired ports.

Consoles Because Toptools is a web-based application, any system running a supported web browser may act as a Toptools console. For this reason, it is important to consider security when configuring console access to Toptools. When installing the Toptools server, the installation wizard will install Microsoft Internet Explorer 5.0 if absent or an earlier unsupported version is detected. You may use the Microsoft Internet Explorer installation files on the Toptools CD to install a supported browser on additional systems on your network. T

he following table provides the console requirements:

Supported Browsers Windows:

Windows 2000:

HP-UX 10.20 and 11.x:

Sun Solaris 2.6:

• Microsoft Internet Explorer 6.0 • Microsoft Internet Explorer 4.01 sp2 (JVM 2436) • Microsoft Internet Explorer 5.0 (JVM 3167) • Microsoft Internet Explorer 5.5 • Microsoft Internet Explorer 6.0 • Netscape Navigator 4.61 • Netscape Navigator 4.72 • Microsoft Internet Explorer 5.01 (JVM 3234) • Netscape Navigator 4.72 • Netscape Navigator 4.51 (use Sun fonts) • Netscape Navigator 4.61 (use Sun fonts) • Netscape Navigator 4.51 • Microsoft Internet Explorer 5.0

Resolution Minimum: 800 X 600 X 256 colors

Settings • Always accept cookies • Always refresh new page • Exclude using a proxy to access your Toptools server

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toptools user guide Browser settings are extremely important. Set your browser to exclude using a web proxy to access your Toptools server. This can be done for your entire DNS domain or just for the Toptools server depending on your network requirements. (Example: For Internet Explorer 4.x go Tools => Internet Options => Connections => LAN Settings => Bypass proxy box). Also, be certain that your browsers (consoles) are configured to use the same security mechanisms as the Toptools server. For example, your browser console must be prepared to use SSL if the web server on the Toptools server is configured to use Certificate Authentication. If you have enabled Windows NT Challenge Response (Windows NT) or Integrated Windows Authentication (Windows 2000), the user at the browser must be prepared to supply a valid Windows user name and password. When using Netscape, the “afc11.zip” file must be present in the java\classes directory. Toptools will sense the presence or absence of this file the first time you connect to it via Netscape and walk you through installation of this file. Do not unzip it. When Toptools is being accessed from a console running unix:

• replace the HP fonts with Sun fonts by setting the environment variables for the session by typing: MOZILLA_JAVA_FONT_PROPERTIES=/opt/netscape/java/classes export MOZILLA_JAVA_FONT_PROPERTIES

• ensure that the "afc11.zip" file resides in the =/opt/netscape/java/classes directory. If using Netscape Navigator, you must configure the Web server to use Basic Authentication. Refer to the Application Note “HP Toptools Security” for more information on configuring security for the Toptools application. During installation of the Toptools server, a shortcut to a console session is placed on the desktop of the Toptools server.

To start a remote console session from another system, open the following URL: http://Toptools_Server_Host_Name.company.com/hptt where Toptools_Server_Host_Name.company.com is the valid IP hostname resolved in your DNS for your Topt ols server o

-or-

http://#.#.#.#/hptt where #.#.#.# is the IP address of the Toptools server. Managed Nodes

- NOTE - You must have agents (Toptools, SNMP, DMI, WMI or Webagent) running on managed devices to provide management information

to Toptools.

Toptools will attempt to discover and identify any devices connected to your network using TCP/IP, IPX/SPX, or Windows ‘Network Neighborhood’ discovery. While Toptools will make an entry for a device that responds to discovery, Toptools cannot identify, inventory, or manage devices that do not have a management agent implemented on them. For the best results, all devices (both HP and non-HP) should have their most recent management agent installed.

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http://toptools_server_host_name.company.com/hptthttp:///

toptools user guide

Installation Procedure This section will provide step-by-step instructions on installing a Toptools server on a Windows NT or 2000 system.

- Note - If you upgrade from a version of Toptools earlier than 5.0, the installation wizard will offer to uninstall the earlier version for you. If you choose not to uninstall the earlier version, the installation process will halt. If you are uninstalling a version earlier than Toptools 5.0 you will lose settings and device information in the Toptools databases. This means that you must rediscover your network and reenter any configuration or supplementary information before using Toptools. If you are upgrading from Toptools 5.0 or higher, you can elect to save database information during the uninstall process. This information can be restored for use with newer versions of Toptools. Refer to the uninstallation and installation procedures for more information. If you do not save information during the uninstall process you will lose configuration and database information. Check the readme file and the Toptools web site for the latest information.

You can install the Toptools server from the Toptools CD ROM (run CD:\setup.exe) or from the Toptools web site. The web site is located at http://www.hp.com/toptools. Go to the download page and follow the directions provided. The Toptools installation wizard (setup.exe) is an extensive program designed to make the Toptools installation process friendly and successful. It performs the following basic steps: 1. Checks your system for necessary hardware, operating system and web server components to determine which

if any of these components need to be installed, and then reports on steps that must be completed by the user or the installation wizard.

2. Prompts the user for desired Toptools components. 3. Installs prerequisite software and Toptools applications while continually displaying status. The complete installation process including prerequisite software may take up to 45 minutes depending on the number of components to be installed and the number of reboots necessary. Toptools uses an ‘auto logon’ feature that automatically logs the user into the system and continues the installation process following a required reboot. Before running setup.exe, verify the following: The system meets the minimum hardware and networking requirements as specified in the previous section

and the readme file. The Operating System is Windows NT 4.0 Workstation or Server, or Windows 2000 Professional, Server,

or Advanced Server edition. You have a Windows NT Operating System installation CD if installing on a Windows NT system that

does not already have the Microsoft SNMP service installed. You have a Windows 2000 Operating System installation CD if installing on a Windows 2000 system that

does not already have the Microsoft SNMP service and/or Microsoft IIS already installed. The following steps show dialogs from a variety of systems. The dialogs you see and the exact procedure you will follow will vary depending on the operating system, existing software environment, and the components you select. For information on upgrading Toptools or installing Toptools on non-English versions of Windows, refer to the readme file.

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toptools user guide Step 1: Close other applications and run CD:\setup.exe or begin the installation

process from the web site download page. You will see the following dialog:

Step 2: Click Next. The Toptools installation wizard will check your system for requirements and installed components and then report on the results. You may see a screen similar to the following:

This example shows a Windows 2000 Professional Workstation that has met the necessary hardware and networking requirements, but needs to install both SNMP and IIS services. As shown in the dialog above, the wizard will indicate which components are needed, whether a CD (or reboot) is required, and the order in which the components will be installed.

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toptools user guide Step 3: Select Toptools components and destination directory. The Toptools Component Selection dialog allows you to choose which Toptools components you would like to install in addition to Toptools core services such as discovery, inventory, and event management. You may elect to add components at another time by running install again.

Hubs & Switches Installs Toptools for Hubs & Switches applications like Network Performance

Advisor and topology mapping. These applications manage HP Procurve and Advancestack products.

Netserver Components Adds software needed to manage HP Netservers and Toptools Remote Control cards.

Desktop PCs Provides specific management of HP personal computer products. Functions like software version control and security actions are added to the Toptools console.

Web JetAdmin for Printers By selecting this option, the Toptools installation wizard will either install Web JetAdmin server on the Toptools server and integrate it with the Toptools console, or link to a Web JetAdmin server on another system.

At this point if you are not installing on an NTFS formatted drive, the wizard will inform you that the Toptools file system will not be as secure as possible. You then have the opportunity to select an NTFS drive if you require additional security. Without NTFS Toptools cannot regulate user roles. On non NTFS installations, all users have Toptools admin capabilities.

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toptools user guide Step 4: Integrating web jetadmin. If you selected Web JetAdmin for Printers in the component selection dialog, Toptools will first check to see if there is already a Web JetAdmin server installed on the local system. If not, it will prompt you to perform a local installation or link to a remote Web JetAdmin server on the network. HP Web JetAdmin supports a number of platforms including Unix. If linking to a remote server, the Toptools installation wizard will prompt you for the hostname or IP address of the remote server and the port used by Web JetAdmin. The default port is 8000. If you specified a different port when installing Web JetAdmin, you will need to enter it.

Step 5: Integrating scm. If you want to link Toptools with a Service Control Manager (SCM) installation you can do so during installlation. (Note you can also add a link to an SCM server at any time after installation by clicking Settings, and Integration.) Check the servicecontrol manager box on the Select integration dialog. This will cause the scm integration dialog to be displayed.

Enter the URL and port (normally 1188) to be used. This will cause a “Launch ServiceControl Manager” action being added to the action menu for all HP-UX and Linux systems.

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toptools user guide

Step 6: Create toptools service account. Toptools uses a local Windows user account “toptools service” to provide system access to the Toptools services. It also creates three user groups called “toptools”, “toptools operators” and “toptools admins”. These Windows user groups are used to control access to the Toptools application when Toptools is installed onto an NTFS partition. Refer to the White Paper “HP Toptools Security” (www.hp.com/toptools) for more information. If there was a previous installation of Toptools on the local Windows system you must use the same Toptools service account password for each installation.

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http://www.hp.com/toptools

toptools user guide Step 7: Select toptools admin account. Toptools uses a domain Windows user account “toptools admin” to provide domain access to managed systems. If the Toptools system is part of a workgroup and is not part of a domain, a local account will be created. If the system is part of a domain but you do not have domain admin privilages, a domain level admin account and password will be configured in Toptools, but the domain level “toptools admin” account will not be created. You will not be able to access all Toptools features until the domain level “toptools admin” account has been created on the domain by someone with domain admin capabilities. Following installation refer to the Installation help topics for more information. If there are previous or multiple installations of Toptools within a the Windows domain you must use the same toptools admin account password for each installation.

Step 8. Select the hp toptools program folder.

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toptools user guide Step 9: License agreement and warranty. Software license and warranty notices will be displayed. Clicking Yes will indicate that you have read and accept the terms. Step 10: Enable auto-logon feature. The auto-logon feature allows the installation wizard to reduce the amount of interaction required during installation on NT systems by automatically logging back into the system following a required reboot. This is not required on Windows 2000 systems.

Enter your account information. The account should be the same account used to launch setup.exe (and have administarative access to system). Account information is temporarily stored in the Windows registry and is removed when installation is complete to protect the security of your account.

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toptools user guide Step 11: Installation wizard installs software and displays progress. Respond to

requests for information or insertion of a CD. If you are installing from the web, the required components will be downloaded and saved on your hard disk for installation. A dialog will show you the status of the download process. If you cancel the download, a link to the Toptools website will be provided to allow you to order a CD. Once the files have been downloaded or if you are installing from a CD, you will then be guided through any needed system software installation. The message window on the right shows the status of the installation process. The first step will be the installation (if required) of Windows components. Once this is complete the Toptools components that you have selected will be installed.

You may be prompted (depending on your environment and selections) for information or an operating system CD. For example, on NT systems the Windows Operating System installation you will need the CD for SNMP and/or IIS if these services have not already been installed.

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toptools user guide The wizard will provide instructions for installling components. When configuring the SNMP service, it is important to remember that you are also configuring an SNMP agent that will allow the Toptools server to be managed. Refer to your Windows documentation for information on configuring the SNMP services. During the installation of SNMP services on an NT system you will be asked if you want to reboot. Answer NO. The wizard will reboot your system later.

When installing IIS on Windows 2000 systems, you may select multiple IIS services, but only the World Wide Web Server is required by Toptools.

Upon completion of these tasks, you will need to remove the Operating System CD from the CD drive, check the confirmation box at the bottom of the dialog (shown above, “I have installed the SNMP & IIS services”), and then click Next.

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toptools user guide • If you don’t have a browser, or have an installation of Microsoft Internet Explorer older than 4.01 SP2 on the

Toptools server, the wizard will install Internet Explorer version 5.5. If you already have an older version of Internet Explorer installed, the old proxy settings will be preserved. If you do not have a browser installed and you are using a gateway or firewall to access the Internet, you must enter the proxy addresses and port numbers for the HTTP and FTP fields after Toptools installs Internet Explorer. You do not need to make an entry for Socks.

• Some files may be read-only. This may be because they are in use. Click Yes to overwrite them. • If you receive a message about Auto Alert, click Continue. (Information about Auto Alert is given in the HP

Toptools for Servers Administrator Guide.) • If you do not have a copy of Acrobat Reader installed, the installation wizard will install the reader for you.

This is for access to Toptools documentation that is provided in the .pdf format. • You will be prompted about checking for available patches. If you click Yes, the wizard will check for you.

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toptools user guide Step 12: Configure Advanced Settings option When all the selected Toptools components have been installed, you may choose to make advanced configuration settings for discovery before starting Toptools. Depending on the size of your network, you may want to configure discovery settings rather than wait for the first discovery cycle to complete.

If you click No, the installation wizard will use the networking configuration of the Toptools server to discover the local networks that the Toptools server communicates with.

Click Yes to configure the discovery process.

The next graphic shows the first dialog for configuring advanced configuration settings. In this dialog, you can specify additional networks for Toptools to discover. The first entry is based on the IP network that the Toptools server resides in. Be certain that the subnet masks specified for IP networks are correct, and that additional IPX networks are accessible to the Toptools server through the frame type used by the Toptools server or through an IPX router.

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toptools user guide Toptools uses many mechanisms for discovery, including reading the ARP (Address Resolution Protocol) cache on routers (gateways). To access ARP information from routers, the Toptools server needs the correct SNMP read community to access the information. By default, the router, or gateway, specified within Windows TCP/IP properties on the Toptools server is entered. Specify its SNMP read community name, and the address and corresponding communities of any other routers you would like Toptools to contact for ARP cache discovery.

You will then be asked to select the discovery methods to use and when to schedule discoveries.

This dialog allows you to configure which types of discovery you would like Toptools to run, and on which schedule. To maximize performance and reduce network traffic, you should only enable discovery types that your network or environment supports. You must enable either IP or IPX discovery. Schedule discovery for a time when most PCs are powered on.

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toptools user guide

IP Discovery Discovery using the IP protocol.

Ping Discovery Sends a ping to every address of every network you specified in the previous dialog. Without ping discovery, Toptools will rely on information from ARP cache (see previous dialog description for information). If you do not have a community name for any routers or devices that support ARP, you will need Ping Discovery enabled to find IP devices.

Web Server Discovery Checks ports 80, 280, 411, 2301, and 6500 for the existence of web server applications or webagents.

WMI (WBEM) Discovery Enable if you are operating in a Windows 2000 network or if you have devices running agents that use WMI technology (such as the System Performance Advisor).

IPX Enable if your Toptools server is installed with IPX support and you need to manage IPX servers, clients, and networking devices.

DMI Discovery Enable for identification of systems that use DMI technology in their agents, such as HP personal computers with Windows 9x or NT operating systems.

Network Neighborhood Discovery

Required for local Windows 2000 discovery. Useful in discovering PCs and servers that do not currently have an agent, but you would like to deploy a management agent to using Toptools. This process will discover Windows NT and 2000 systems, Windows 9x systems with File and Print Sharing enabled, and Netware servers if the Toptools server has Netware Client services installed. It is required to discover Windows 2000 systems.

Segment and Hub Topology Uses the standard SNMP bridge MIB and other relationships found by discovery to populate the Topology tab within the Toptools server.

Delete devices if not . . . Keeps the Toptools database from becoming populated with obsolete addresses, in particular, within DHCP environments.

Run Discovery To disable scheduled discovery, uncheck the Run Discovery box. Otherwise, configure a discovery schedule that meets your management needs and the traffic patterns of your network.

Step 13: Scheduled events. You can set the schedules for automatic inventory and software or firmware updates. When enabled, Toptools will update inventory data for the devices that have been discovered or check the Toptools website(s) for updated software and firmware for managed devices.

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toptools user guide Step 14: Complete installation and reboot. At this point you can review the readme file (recommended), and have the toptools services started.

If your system requires a final reboot before starting Toptools, you will be prompted. Upon completion of the installation process, you will need to: • Add users to the Toptools groups to enable access to the Toptools application. • Open a Toptools console to verify success using the new shortcut placed on the Desktop. If you configured

Advanced Settings during installation and disabled discovery, you will need to manually start discovery to populate the database.

• For a quick overview of navigating the Toptools console interface, click “Guided Tour” on the Toptools Home

page. To open a Toptools console immediately following installation, log into the Toptools server console as a local Administrator, a Domain Admin, or as the Toptools User (or whichever account you specified during the installation process). Double-click the Toptools shortcut placed on the desktop. To setup or enable Toptools console sessions from additional stations in your network, refer to the instructions provided under Consoles earlier in this section for supported browsers and configurations. For information on configuring Toptools security, refer to the White Paper “Toptools Security” and the online Help topics Security and User Roles. Information about using Toptools applications is provided in the next sections of this guide. You may also refer to the Toptools online Help that is available from within the Toptools. To access the Toptools online Help system, click the Help button at the bottom of the Toptools navigation panel.

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InstallationHardware and Software RequirementsManagement ServerRecommendations for Managing Large NetworksConsolesTo start a remote console session from another system, open the following URL:

Managed Nodes

Installation Procedure