installation guide - argus softwaredownloads.argussoftware.com/symphony/1.6/argus symphony...

Installation Guide

2 © 2014 ARGUS Software, Inc.

Installation Guide for ARGUS Symphony 1.600.0 6/13/2014 Published by: ARGUS Software, Inc. 3050 Post Oak Boulevard Suite 900 Houston, Texas 77056 Telephone (713) 621-4343 Facsimile (713) 621-2787 www.argussoftware.com Information in this document is subject to change without notice and represents no commitment on the part of ARGUS Software.

This document is copyright © 2014 ARGUS Software, Inc. All rights reserved. This document is a confidential and proprietary trade secret of ARGUS Software, made available only under a license agreement and or other agreements containing obligations of confidentiality.

"ARGUS" and “ARGUS Enterprise” are trademarks of ARGUS Software, Inc. All other trademarks and registered trademarks are property of their respective companies.

Installation Guide

© 2014 ARGUS Software, Inc. 3

ARGUS Symphony 1.6 and Business App Toolkit Installation Guide

ARGUS Symphony 1.6 and Business App Toolkit Installation Guide ....................................................................... 3

Introduction .......................................................................................................................................................... 5

ARGUS Symphony ...................................................................................................................................................... 5

Getting Support ......................................................................................................................................................... 5

Pre-requisite Software Installation ............................................................................................................................ 5

Symphony Web Service Installation ........................................................................................................................... 6

Create SYM Database .............................................................................................................................................. 10

New installation of the Business App Toolkit ........................................................................................................... 12

Update Symphony Database ................................................................................................................................... 13

Web Application Installation ............................................................................................................................... 18

Miscellaneous ...................................................................................................................................................... 24

Web Service Certificate ............................................................................................................................................ 24

Additional User Rights ............................................................................................................................................. 24

Google Maps API ..................................................................................................................................................... 24

Using SSL .................................................................................................................................................................. 24

Configuration Utility ............................................................................................................................................ 25

About ....................................................................................................................................................................... 25

System...................................................................................................................................................................... 25

ARGUS Symphony Database .................................................................................................................................... 27

Audit History Settings .............................................................................................................................................. 27

QlikView Settings (Not applicable to Business App Toolkit)..................................................................................... 29

SSRS Settings ............................................................................................................................................................ 31

Active Directory Settings .......................................................................................................................................... 33

Other Settings .......................................................................................................................................................... 34

Monitoring Service Settings ..................................................................................................................................... 35

Monitoring Service Status ........................................................................................................................................ 36

Status ....................................................................................................................................................................... 37

Licensing .................................................................................................................................................................. 38

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ARGUS Locations ................................................................................................................................................. 47

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Introduction

ARGUS Symphony

The purpose of this document is to provide detailed instructions for installing the components of the ARGUS Business App Toolkit for ARGUS Enterprise (ARGUS Symphony)

Getting Support

Getting support for ARGUS Symphony / Business App Toolkit is easy. Support issues may be reported online at www.argussoftware.com/getsupport. Listed below are the contact details and hours of operation:

Pre-requisite Software Installation

This section will highlight the steps needed to setup all the required software before installing the main Business App Toolkit components.

SQL Server 2008 or SQL Server 2008 R2

It is assumed that an instance of SQL Server is already installed and running. See Hardware and Software Requirement document for more information.

Microsoft SQL Server Express Edition: http://www.microsoft.com/sqlserver/en/us/editions/express.aspx

Microsoft .NET Framework 4.0

The Microsoft .NET Framework 4 - Standalone Installer can be downloaded from the following link below: http://www.microsoft.com/download/en/details.aspx?id=17718. The installer (dotNetFx40_Full_x86_x64.exe) can also be run directly from the Symphony Tools folder.

WCF feature

Use the Add feature option while installing web server (IIS).

Internet Information Services (IIS 7.5 or later)

Verify that IIS 7.5 is installed on the server. Follow the following steps to verify that IIS is installed:

1. Click Start, point to Administrative Tools, and then click Server Manager.

2. In Roles Summary, click Add Roles.

3. In the Select Server Roles window, look for the Web Server (IIS) entry in the list of components.

4. If IIS is already installed, the check box next to it is selected. Otherwise IIS is not installed.

5. To check the version of IIS once IIS has been verified that it’s already installed, simply open your browser and enter one of these addresses. IIS version should be displayed on the page (top right) that is loaded:

http://localhost/localstart.asp http://localhost/iishelp/iis/misc/default.asp

http://www.argussoftware.com/getsupport

http://www.microsoft.com/sqlserver/en/us/editions/express.aspx

http://www.microsoft.com/download/en/details.aspx?id=17718

http://localhost/localstart.asp

http://localhost/iishelp/iis/misc/default.asp

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WCF Services / HTTP Activation Feature (Windows Server 2012 and 2012R2)

For installations on Server 2012 and 2012R2, verify that the HTTP Activation feature is installed on the Server.

1. Click Start, point to Administrative Tools, and then click Server Manager.

2. From the Dashboard choose Features

3. Select the Server and Installation Type

4. Skip Server Roles

5. In the Features list, expand .NET Framework 4.5 Features

6. Expand the WCF Services node and find HTTP Activation

7. If HTTP Activation is already checked. No action is necessary. Otherwise, select HTTP Activation and proceed

8. Click Next and Approve the Installation of the list of Prerequisites

9. On the Confirm Installation Selections page click Install

ARGUS Enterprise Server Module (10.1 or greater)

For instructions on installing ARGUS Enterprise 10.1 on your server, see the Server License Installation Guide at http://customer.argussoftware.com/site/downloads/ARGUSDownloadsNewDCF16.htm.

http://customer.argussoftware.com/site/downloads/ARGUSDownloadsNewDCF16.htm

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Symphony Web Service Installation

To install the ARGUS Symphony Web Service component for ARGUS Symphony / ARGUS Business App Toolkit:

1. Run ArgusSymphonyService.msi from the SymphonyService folder. Click Next from the welcome page.

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2. Review the Software License Agreement. Select I Accept the terms in the License Agreement and click Next.

3. Specify the following options for Installation Address:

Web Site: default is Default Web Site. If you have multiple sites within the target server, please specify the site you want to use for the ARGUS Symphony Web Service.

Application Pool: Select the desired App Pool. The AppPool must match the specified for the service created earlier.

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Virtual Directory: – The default value is “SymService”. If modified, you must have a unique name for each virtual directory. User should remember this for installing the Web Application.

Click Back to return to the previous window or Next to continue.

Note: This will determine where the actual web application files will be installed on the server. This information is necessary later on when modifying the configuration files.

Important Tip: The actual Symphony Service URL will be determined by the selection to the Site and Virtual Directory entries. You will need this information throughout the configuration of the application.

The standard format is: http://<Site>/<Virtual Directory>/TheArgusService.svc

Use localhost if Site is set to “Default Website.” For example, if the user has the same settings above, the Symphony service will be under this URL: http://localhost/service/TheArgusService.svc

Note: If the user types in http://localhost/, and the instance is on a separate machine, the user will not be able to access the environment.

Once all the settings above are set, click Next.

http://localhost/service/TheArgusService.svc

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Create SYM Database 1. Select Create SYM Database under DB Settings.

DB Settings:

Create Sym Database: Select this option to integrate a Symphony module into a pre-existing instance of ARGUS Enterprise or to create a standalone Symphony instance.

Upgrade Sym Database: Select this option to upgrade a stand-alone Symphony instance or upgrade an existing Business App Toolkit module within an ARGUS Enterprise database.

Note: Create SYM Database with Live AE is used to install the ARGUS Business App Toolkit.

Live AE: Live AE mode will add the Business App Toolkit to your AE database. A stand-alone Symphony instance that has already been installed cannot be added to an ARGUS Enterprise instance. An integrated Symphony module must be installed to a pre-existing ARGUS Enterprise instance.

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2. The screenshot below illustrates the appropriate configuration for installation of the Business App Toolkit.

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New installation of the Business App Toolkit

Specify the appropriate SQL server and the appropriate credentials for the installer will connect to it.

Server Host Name/IP: Enter the SQL Server name or IP Address to use. If the specified SQL server is using a different instance name rather than the default instance name, you will need to specify it here as well using the following format – < SQL Server name or IP Address>\<instance name>

I.e.: 10.10.1.1\SQL2008R2

Use Integrated Windows Authentication: Select this option if you want to connect to the database using Windows Authentication. Unselect if you want to use a local user.

Note: If Use Integrated Windows Authentication is used, the Windows Service Account will need to have access to the database. In most cases using a SQL account as described below is recommended. If you select the Use Integrated Windows Authentication option, the next two fields are not needed and will be disabled.

DBA User Name: SQL server local user with enough rights to create/upgrade the Symphony database and create a local user if specified in step (iv). This option is only available if Use Integrated Windows Authentication is unselected.

DBA Password: Password for user specified in step (v). This option is only available if Use Integrated Windows Authentication is unselected.

Specify Symphony Database Connection and System User.

Symphony Database Name: Enter a unique database name to create or upgrade depending on option selected in step (i). This should be the same database as your AE installation.

Create User for Symphony Database: Select this option if user specified in step (v) does not exist yet.

Symphony DB User Name: Enter a Local SQL Server user that will be used to connect to the Symphony database.

Symphony DB Password: Enter a password for the user specified in step (ix).

Note: The ARGUS Business App Toolkit / Symphony will not run under a Windows Account on the SQL Server. A Windows Account can be used for script execution (Use Integrated Windows Authentication option) and database creation, but a native SQL account must be specified to run the application.

Click Next to continue or Cancel to stop this process.

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Update Symphony Database

The Upgrade Symphony Database Option is used to upgrade an existing installation of the ARGUS Business App Toolkit or Symphony application. In the cases of the first installation of the Business App Toolkit or a Standalone Symphony application, the Create Symphony Database option should be used instead.

1. Select Upgrade SYM Database under DB Settings. Enter server and database information.

Server Host Name/IP: Enter the SQL Server name or IP Address to use. If the specified SQL server is using a different instance name rather than the default instance name, you will need to specify it here as well using the following format – < SQL Server name or IP Address>\<instance name>

I.e.: 10.10.1.1\SQL2008R2

Use Integrated Windows Authentication: Select this option if you want to connect to the database using windows authentication. Unselect if you want to use a local user.

Symphony DB User Name: Enter a Local SQL Server user that will be used to connect to the Symphony database. This is disabled under Use Integrated Windows Authentication.

Symphony DB Password: Enter a password for the user specified in step (ix). This is disabled under Use Integrated Windows Authentication.

Symphony Database Name: Enter a unique database name to create or upgrade depending on option selected in step (i). This should be the same database as your AE installation.

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Web Service Security – X.509 Certificate

ARGUS Symphony / ARGUS Business App Toolkit uses a Web Service and Web Application model to receive, process and display information to the users. The Web Application and Web Service use a Web Service Certificate (X.509) to encrypt communications between these pieces of the application.

There are two choices for specifying the Certificate used for securing these communications, Existing Certificate typically purchased from a reputable Certificate Provider or Web Host, or Generate Certificate. Please refer to the Web Service Certificate discussion in the Miscellaneous section at the end of this document for further information.

Generate Certificate: This option will create a Self-Signed Certificate on the Web Server where you are installing the Web Service portion of the ARGUS Business App Toolkit / ARGUS Symphony. This self-signed certificate will be used to secure communications between the Web Application and Web Service. This option is the least secure option as the certificate is not created and validated by a Certificate Authority (CA) and can create security risks if the Symphony Web Application and Web Service are configured to communicate over the Public Internet and not entirely behind an organization’s firewall.

Select Generate Certificate

Enter the desired Certificate Name to be created. (The default is recommended)

Select the level of security for the certificate (2048 is recommended; larger keys can have potential impacts on the performance of the application)

Specify a Certificate Expiration timeframe in the Expiration Years (10 Years is the default)

Existing Certificate: If you have an existing X.509 certificate issued from your web hosting provider installed on the server, this certificate can be used with the Symphony application to secure the communication between the Web Application and the Web Service. This is the most secure option as the certificate used to secure the communications between the Web Service and Web Application will be validated and issued by a Certificate Authority (CA). This does not impact the security of the Web Application itself, which would be determined by the use of HTTPS vs HTTP. In most cases both the Web

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Application and Web Service will be configured to communicate behind the organization’s firewall and will not be exposed to the Public Internet.

1. Enter the Subject Name of the Existing Certificate in the Find Value field

2. Choose the applicable Certificate Store Location and Store Name

3. The X.590 Find type will default to Find By Subject Name if a different Find Value is entered in Find Value, choose the applicable option here.

Click Next.

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4. The user specified below will be created during the installation process and will be given administrative rights to the Symphony application and database. Specify a default Symphony Administrator user and click Next.

5. Click Install to begin the installation.

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6. Once the installation is done, click Finish to complete the installation.

7. To verify Symphony service is running, start a web browser and navigate to the Symphony service URL. Click Finish to complete this process.

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Web Application Installation

To install the ARGUS Symphony Web Application component:

1. Installation of the Web Application on the same server as the AE Server Component is recommended.

Note: If installed on a separate server, Impersonate Permissions may need to be used in Symphony in some cases.

2. Run ArgusSymphonyApplication.msi from the SymphonyWebApplication folder.

Click Next from the Welcome page.

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3. Review the End User License Agreement. Select I Accept the terms in the License Agreement and click Next.

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4. Specify the following options for Installation Address:

Web Site: Default is Default Web Site. If you have multiple sites within the target server, please specify the site you want to use for the ARGUS Symphony Web Application.

Application Pool: Select the desired App Pool.

Virtual Directory: Enter another virtual directory if you want to use a different path for ARGUS Symphony Web Application.

Note: This will determine where the actual web application files will be installed on the server. This information is necessary later on when modifying the configuration files.

Note: The actual Symphony application URL will be determined by the selection to the Site and Virtual Directory entries. You will need this information throughout the configuration of the application.

The standard format is: http://<Site>/<Virtual Directory>/default.aspx

Use localhost if Web Site is set to “Default Website.” For example, if the user has the same settings above, the Symphony service will be under this URL: http://localhost/symphony/default.aspx

Note: If the user types in http://localhost/, and the instance is on a separate machine, the user will not be able to access the environment.

Once all the settings above are set, click Next.

See also the section on Generating a Web Service Security – X.509 Certificate in the Configuration Utility.

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5. Update with changes to the x509 certificate by copying and pasting from the Configuration Utility. Enter all the required settings for the Symphony Service Settings and click Next.

Is Secured Service: Check this option if the Symphony Service was installed on a secured server using SSL.

Symphony Service IP: Enter the IP address of the server where Symphony Service was setup

Symphony Service External IP: Enter an external IP address of the server if it is available. Otherwise, this can be left blank.

Symphony Service Virtual Directory: Enter the Virtual Directory value specified when Symphony Service was setup. See step #2 under the Web Service Installation section to determine URL

Certificate Encoded Value: This value should be copied from the Symphony Web Service configuration utility. The value is located in the Other Settings tab as shown.

See also the section on SSRS option in the Configuration Utility.

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6. After pressing Copy in the Configuration Utility, paste the value in this field and click Next. See the section on the Configuration Utility for further instruction.

7. Click Install to begin the installation. Click Back to return to the previous window or Install to install the web application.

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8. Once the installation is done, click Finish to complete the installation.

To verify the Symphony application is running, start a web browser and navigate to the Symphony URL. See step 3 above to check how to determine the Symphony URL.

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Miscellaneous

Here are the additional steps to complete Symphony initial installation and troubleshooting items to assist with some common issues with deploying the application.

Web Service Certificate

Symphony web service is using Microsoft’s Windows Communication Foundation (WCF) technology. The security and authentication is done through WCF which requires a valid X.509 certificate to perform the handshake between the client and the service. You can use the same certificate if you already have an existing one. If you do not currently have one, you can purchase a certificate from a trusted certificate authority such as VeriSign, Thawte, RapidSSL, etc.

Once the certificate is installed, you should be able to generate a public key to be used in the web application configuration file. See Other Settings in the Configuration Tool.

Additional User Rights

Give built-in IIS group – IIS_IUSRS “modify” rights to C:\INETPUB\WWWROOT\SYMPHONY\APP_DATA folder.

Note: replace “Symphony” with actual web application virtual folder if the default path was not used during the web application installation.)

Google Maps API

Symphony uses Google Maps API to implement the mapping features within the application. Google Maps requires each environment to have its own API licence before it is used in a production environment. Please review the links below for more information about how to acquire a licence and Google Maps licensing terms:

https://developers.google.com/maps/terms https://developers.google.com/maps/licensing

Using SSL

Each user will have to add the Symphony URL to his/her browser’s trusted site if Symphony website is using SSL. This will ensure that the mapping functionality included in Symphony will function properly.

https://developers.google.com/maps/terms

https://developers.google.com/maps/licensing

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Configuration Utility

About

The ARGUS Symphony Web Service installer also installs the ARGUS Symphony Configuration Utility. This can be accessed from the Program Menu of the Server where the Web Service is installed. Launching this Utility allows you to configure the Web Service.

Note: It is recommended you reset Internet Information Services (IIS) after Saving any configuration changes as these can impact the stability of the application.

System

You can generate a system report containing the configuration of Argus Symphony along with basic information about your operating system (no personal information is included). This report may help ARGUS Software to assist you with any issue you encounter.

1. You can access the System window by clicking System in the left side panel of the Configuration Tool.

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2. Click on the Diagnostics Report button to select a save method in the drop-down list. You may choose from the following options:

Copy to Clipboard

Save to File

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ARGUS Symphony Database

You can access the ARGUS Symphony Database window by clicking ARGUS Symphony Database in the left side panel of the Configuration Tool.

Server The server name is displayed.

Database The database name is displayed.

Database Schemas The database schemas are displayed.

Click Database Wizard to make any changes.

Audit History Settings

You can access the Audit History Settings window by clicking Audit History Settings in the left side panel of the Configuration Tool.

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Enable Audit History Select this option to enable complete tracking for data and schema changes in Symphony.

Drop Table Select this option to drop the table physically. If this option is un-selected, the table will be moved into archive schema on Dataset Delete.

Click Save to save your changes or Refresh to discard them.

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QlikView Settings (Not applicable to Business App Toolkit)

You can access the QlikView Settings window by clicking QlikView Settings in the left side panel of the Configuration Tool.

QlikView Server Address Enter the QlikView Server Address.

Document Path Enter the document path.

Template Name Enter the template name.

Qlikview Admin Username Enter the Qlikview Admin Username.

Qlikview Admin Password Enter the Qlikview Admin Password.

Confirm Password Re-enter the Qlickview admin password.

Ticket Service Name/IP Enter the ticket service name/IP address.

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Ticket Service Virtual Directory Enter the ticket service virtual directory.

Click Save to save your entries or Refresh to discard them.

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SSRS Settings

You can access the SSRS Settings window by clicking SSRS Settings in the left side panel of the Configuration Tool.

Report Server Mode Select a report server mode. You may choose from the following options:

Windows: Uses only Windows User permissions on specified SSRS server.

Mixed: Uses either Windows User or Report Server User permissions on specified SSRS server.

Impersonate: Uses only Report Server User permissions on specified SSRS server. This method is highly recommended.

Report Server Domain Enter the report server domain.

Report Server Username Enter the report server username.

Report Server Password Enter the report server password

Report Server Confirm Password Re-enter the report server password.

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Report Server Name/IP Enter the report serve name/IP address.

Reports Virtual Directory Enter the reports virtual directory.

Reports Root Path Enter the reports root path.

Click Save to save your entries or Refresh to discard them and start over.

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Active Directory Settings

You can access the Active Directory Settings window by clicking Active Directory Settings in the left side panel of the Configuration Tool.

LDAP URL Enter the LDAP URL.

Domain Name Enter the domain name.

Click Save to save your entries or Refresh to discard them.

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Other Settings

You can access the Other Settings window by clicking Other Settings in the left side panel of the Configuration Tool.

Google Maps Client ID Enter your google maps client ID (if applicable)

Maximum Support Dataset Size (MB) Enter the max. support dataset size in megabytes.

Culture Settings/Currency Symbol Enter the culture settings followed by the currency symbol.

Organization ID Enter the organization ID. (Used for specifying QlikView folder settings)

Symphony Web App IP Address/Host/Name Enter the web app IP address/host/name. Note: Use of the Host Name over IP address is recommended

AE Integration Web App Virtual Directory Enter the web app virtual directory.

Encoded Value This field Displays the encoded value. (Used for Web Application installation.)


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Monitoring Service Settings

You can access the Monitoring Service Settings window by clicking Monitoring Service Settings in the left side panel of the Configuration Tool.

Enable SSL Click this option to enable SSL.

Mail Server Enter the mail server name.

SMTP Port Number Enter the SMTP port number.

From Name Enter the sender’s name.

From Email Enter the sender’s email address.

Mail Password Enter the sender’s email password.

Confirm Password Re-enter the sender’s email password.

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Subject Enter the subject line for the message.

Log Information Messages Select this option to log the information messages.

Trigger Time Enter the trigger time.

Time Interval/Minutes Enter the time interval in minutes.


Monitoring Service Status

You can access the Monitoring Service Status window by clicking Monitoring Service Status in the left side panel of the Configuration Tool.

Service

Service Name The service name is displayed.

Service Status The service status is displayed as either stopped or running.

Service Account Click the ellipsis button to open the Change Service Account window.

Click Refresh to discard changes and start over.

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Change Service Account window

Service Account

Select the service account method to use. You may choose from the following options:

Use Default Account

Use Specific Account Account Name: Enter the account name.

Password: Enter the password.

Click OK to confirm your entries or Close to discard them and stop this process.

Status

Choose the Click here to fix hyperlink to resolve any displayed error messages.

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Licensing

You can access the Licensing window by clicking Licensing in the left side panel of the Configuration Tool.

Add New Licence

1. Click Add New Licence in the right hand panel.

2. Enter the licence details.

Note: The licence added here is only for limiting the number of Power, Standard, and Viewer users and does not apply to AE Users who have access to the Symphony component.

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Product This field displays the current product.

Email Address Enter the email address to be associated with the licence.

Company Name Enter your company name.

Licence Keys Enter all licence keys to be checked out.

Where are you? Select your region in the drop-down list.


Check Out Selected Licence

1. Select the licence you want to check out then click Check Out Licence to open the Check Out ARGUS Software Licence window.

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Check Out ARGUS Software Licence window

2. Enter the licence details.

Product This field displays the current product.

Email Address Enter the email address to be associated with the licence.

Company Name Enter your company name.

Licence Keys Enter each licence key to be checked out on a separate line.

Where are you? Select your region in the drop-down list.


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Software Licence Agreement

3. Click I accept the terms of the license agreement and Next to continue.

Click Next to continue or Cancel to stop this process. Check Out window

4. Select a check out method for your licence. You may choose from the following options:

Check out my licence over the Internet

Check out my licence by telephone


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Internet Check Out

1. Click the Check out my licence over the Internet option.

Click Next to continue or Cancel to stop this process. Successful Checkout

2. Click Finish to complete this process.

Click Finish to close this window.

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Telephone Check Out window

1. Call the ARGUS Software Support phone number to speak with Support. Enter your licence key and site code. Enter the authorisation code.

Click Next to continue or Cancel to stop this process. Check In Selected Licence

1. Select the licence you want to check in then click Check In Selected Licences.

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2. Select a check in method for your licence. You may choose from the following options:

Check in my licenses over the Internet

Check in my licenses by telephone


3. Select a geographical area in the drop-down list.


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4. Enter your telephone check in information.

Call the ARGUS Software Support phone number to speak with Support.

Enter your licence key and site code.

Enter the authorization code


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Remove Selected Licences

1. Select the licence to be removed. Click Remove Selected Licences on the right side panel.

2. The licence has now been removed from the Licence window.

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ARGUS Locations

ARGUS Software Houston, TX USA

Tel : +1 713-621-4343 Fax: +1 713-621-2787

ARGUS Software Philadelphia, PA USA

Tel : +1 856-439-2201 Fax: +1 856-439-5019

ARGUS Software (UK) London UNITED KINGDOM

Tel : +44 (0)20 8906 4059 or 08456 440 440 Fax: +44 (0)20 8959 6079

ARGUS Software Sydney NSW AUSTRALIA

Tel : +61 2 9262 1332 Fax: +61 2 9262 1350

ARGUS Software SINGAPORE

Tel : +65 6411 2288 Fax: +65 6338 7959

Kozo Keikaku Engineering, Inc. Tokyo JAPAN

Tel: 03-5342-1043 Fax: 03-5342-1045 Info email: [email protected]

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