inspiring possibilities

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Inspiring Possibilities Presented by Tammy Mapes, CAP-OM

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Inspiring PossibilitiesPresented by

Tammy Mapes, CAP-OM

Why Are Interpersonal Skills Important

We Have to Deal With People

Relationships

Think of the people that you interact with on a daily basis, both personal and professionally.

What is your relationship? Have you carefully cultivated and nurtured

those relationships? Do you feel good about those relationships?

Relationship Discussion

Basic Building Blocks◦ Golden Rule – Treat others as you want to be

treated◦ Platinum Rule – Treat others as they want to be

treated Respect and Trust

◦ Treat others with respect, and they will trust you◦ Maintain that trust to retain that respect

Building Relationships

Stay Professional Establish Credibility Understand Others’ Point of View

Improving Your Personal Skills

Be your best in every situation The way you act reflects on your character Learn to deal with situations in an appropriate way

◦ Describe the perceived problem as briefly as possible◦ Disengage your emotions, give objective, relevant facts

(use examples)◦ List all possible reasons and causes◦ What do you want the end outcome to be◦ Write down risks and benefits of each solution◦ Choose the most appropriate solution◦ Identify who, what, where, when, and how◦ Evaluate and learn from mistakes

Stay Professional

Be sincere Be truthful and upfront with others – it goes

a long way to gain another person’s respect and trust

Act with integrity – being consistent based on your values

Be trustworthy – say what you will do, and do what you say you will do

Establish Credibility

Do what you say and say what you’ll do Avoid office gossip Help out in a pinch Get to know your coworkers

Encourage and Develop Trust withYour Coworkers

Reflect on what others tell you Even you disagree, take the time to learn

and understand another person’s perspective

Understand Other’s Point of View

Be as source not hindrance Never return evil for evil Be willing to listen Give people what they need Stop worrying about who gets the credit

Simple Ways to Encourage Coworkers

Encourage Others

Take a break – you need it Do something fun Laugh Read quotes that encourage / motivate you Pat yourself on the back

Ways to Encourage Yourself