inspire newsletter - spring 2011

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A WEEKEND BREAK IN HARROGATE! SEE PAGE 18 WIN SPRING 2011 EDITION / WHY CHOOSE MANAGED SERVICES? WHEN INTECHNOLOGY TALKS, WHITEHALL LISTENS. LEAVE IT TO US! THE 4TH CLOUD CIRCLE FORUM REVIEW. FEATURE OVERVIEW: LATEST PC CLIENT. CUTTING EDGE & CUSTOMER FRIENDLY. THE VOICE OF AUTHORITY CLOUD COMPUTING INSTANT COMMUNICATIONS POWERED BY OUR PEOPLE NEW LOOK NEWSLETTER!

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News from InTechnology plc, the leading UK Managed Services provider

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Page 1: InSpire Newsletter - Spring 2011

A WEEKEND BREAK INHARROGATE!SEE PAGE 18

A WEEKEND BREAK INHARROGATE!

WINA WEEKEND BREAK INHARROGATE!

WINWINSPRING 2011 EDITION /

WHY CHOOSE MANAGED SERVICES?

WHEN INTECHNOLOGY TALKS,WHITEHALL LISTENS.

LEAVE IT TO US!

THE 4TH CLOUD CIRCLE FORUM REVIEW.

FEATURE OVERVIEW:LATEST PC CLIENT.

CUTTING EDGE & CUSTOMER FRIENDLY.

THE VOICE OF AUTHORITY

CLOUDCOMPUTING

INSTANT COMMUNICATIONS

POWERED BYOUR PEOPLE

NEW LOOK NEWSLETTER!

Page 2: InSpire Newsletter - Spring 2011

With 24 /365 monitoring and support that takes away the headache of maintaining on-site equipment, you can relax in the knowledge that fires, floods or any other unforeseen disaster won’t put you in the red...or make you see it.

For a reassuring, reliable and cost-effective way to protect your critical environment, call InTechnology. We’ll be happy to show you where your systems could soon be housed, and let you see just how secure they will be in our state-of-the-art data centre.

Going spare?

SO ARE 100 OF OUR HIGHLY SECURE DATA CENTRE RACKS.If downtime or power outages are driving you up the firewall, we can help. Currently, our highly secure data centre at Harrogate HQ has 100 racks available, all at competitive prices.

Call: 0800 983 2522email: [email protected]: www.intechnology.com

DATA CENTRES /£100M INFRASTRUCTURE /SECURE & RESILIENT /N+1 ARCHITECHTURE /CLIMATE CONTROL /FIRE PROTECTION & SUPRESSION /

COLOCATION & PRIVATE SUITES /REDUCE CARBON TAX /CHALLENGE US /

TOURTAKE OUR

Page 3: InSpire Newsletter - Spring 2011

A WEEKEND BREAK INHARROGATE!SEE PAGE 18

A WEEKEND BREAK INHARROGATE!

WIN

NATALIEDUFFIELDDUFFIELD

DIRECTOR - SALES &

CUSTOMER MANAGEMENT

Welcome to the new look edition of our quarterly newsletter, InSpire.I’d like to take this opportunity to wish you all the best for 2011. As we ease our way into the new year, now is the perfect time for businesses to make a few timely resolutions. Cost-cutting, for example, is a top priority, but it doesn’t have to be a painful process. Managed services like Cloud data storage from InTechnology can make a huge difference to back-end efficiency, eliminating the need to spend precious capital on unnecessary hardware or maintenance alongthe way. We’ve news too of how the latestversion of our Instant CommunicationsManagement Client (ICMC) is helping companies across the UK make a fresh start by looking after their lone workers, in accordance with government regulations. Take alook at our feature overview formore details. I hope you enjoy the read...feedbackis always appreciated [email protected]

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PAGE 6

PAGE 8

PAGE 9

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PAGE 14

Spring focus: Building a strong relationship with your Managed Service Provider.

Case study: Giving the best service and solutions to Towergate.

Instant success: Staying in touch with your mobile workforce through Instant Communications.

On top of the Cloud: Talking managed services at the 4th Cloud Circle Forum.

The voice of authority: Stefan Haase makes a parliamentary point.

Powered by people: For almost 30 years!

New case study, staff charity event,a competition and much more...PLUS!

Page 4: InSpire Newsletter - Spring 2011

We’ve all experienced DIY disasters. But in the world of IT & Communications deciding to go it alone could set you back tens of thousands of pounds. Initial costs will obviously dent a hole in your budget, and your operational spend will soon add up. Hardware needs procuring, software needs updating, kit will need fixing. And of course, staff will need training.

In contrast, turning to a Managed Service Provider (MSP) will free up resources, save precious time and give you complete cost control. However, though the key priority in the current age of austerity is undoubtedly saving money, the right MSP will add value as well as offering it. As budgets are frozen or reduced, more and more businesses seek to do more with less, which means MSPs are increasingly seen as a strategic partner as opposed to a mere supplier.

Even if you’re doing a good job of ‘Doing It Yourself’, there are compelling reasons to hand over some responsibilities to InTechnology.

Above all, though we’ll be managing your services, you’ll be controlling them:We’ll effectively become an extension of your IT team.

Managed Service Providers really can make life easier, and cheaper, for businesses large and small. It’s down to you to challenge suppliers like InTechnology to show you how. When you consider the hassles and headaches of looking after your own IT & Communications projects, the case for calling in the experts is stronger than ever. In a world full of acronyms, where ROI can be compromised by WAN outages, PBX failures and ADSL connection breaks, one particular abbreviation should be approached with caution: ‘DIY’.

For more information email us at [email protected]

SPRINGFOCUSFOCUS

MANAGED SERVICES

WHY d iy?Let InTechnology ‘Do It For You’, for less...

InTechnology’s service increases our resource, but we retain control.Dundas & Wilson

There is nothing so useless as doing efficiently that which should not be done at all.Peter Drucker, “Father of modern management”

Building long-term relationships is as important to us as the technology expertise we offer. Only by putting ourselves in your shoes, understanding the context of your requirements and tailoring our services accordingly can we hope to add value.

With InTechnology, you’ll no longer suffer the headaches and distractions of overseeing back-end operations (however good you are at doing so), which means front-end business activities like building customer relationships, developing products and devoting more time to core strategies will receive your full attention. Add to that the expertise and support you’ll have access to, our own nationwide network, geographically separate data centres and over 25 years’ experience.

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Page 5: InSpire Newsletter - Spring 2011

WHY d iy?

HOSTED Voice.

Key considerations when weighing up the benefits of managed services versus in-house operations:

What maintenance and support can you call on in-house... and how much will it cost?InTechnology provides dedicated 24/365 support,

with 99.99% core system availability. And as part of our fully managed IP telephony service, we’ll look after every aspect of maintenance associated with the platform.

How would your system manage communications and maintain business continuity during a severe outage... ?

With our hosted voice service, Unity, all calls are processed in InTechnology’s core network. This means the customer has no dependency on any single site. In the event of a site outage, calls can be immediately diverted to an

alternative destination.

How many IP telephony specialists do you employ?

InTechnology has delivered Unity to organisations of varying size and business type. Our engineers and consultants can respond quickly, but advise proactively – giving you peace of mind from the moment you challenge us to save you money.

1 2 3

MANAGED DATA.DETAIL

Hosting facility

24/365 management

Scalability

Flexibility

Expenditure

Upgrades and maintenance

Storage environment

Virtual server environment

Backup

IN-HOUSE (DIY)

COST BENEFIT ANALYSIS OF MOVING A CRITICALAPPLICATION INTO INTECHNOLOGY’S CLOUD:

Single point of failure.

Support during business hours only, from generalIT admin.

Limited due to existing server and storage allocations.

Can additional memory and CPU be easily provided?

Fixed costs, limited commercial flexibility.

Unpredictable costs of upgrading, patching and maintaining both servers and storage environment.

Linked to hosting facility: single point of failure, limited resilience, performance storage (SAS disks) rarely provided.

Does the onsite physical host offer any resilience?

Is backup performed on-site? Is data backed up to another location? Can it be recovered over the network?

INTECHNOLOGY MANAGED SERVICE

Physical infrastructure, network, network power supply etc.

24/365 ‘hands and eyes’ support provided by solution experts for: VMware, servers, storage, applications, backup, data centreinfrastructure and networks.

Both virtual servers and backup service are scalable.

Additional memory, CPU as well as storage, easily provided,added and removed as required.

Flexible charging model based on actual customer usage and demand. No capital expenditure necessary.

All software & hardware upgrades and the maintenance of the entire environment are included in our service charges.

Resilient storage configuration with mirrored RAID disk and clustered storage head units. SAS disks provided.

Clustered physical hosts ensure virtual server availability.

Industry-leading managed backup service for both full backup and restore from a 2nd data centre.

Page 6: InSpire Newsletter - Spring 2011

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“We want to spend our money on investing in insurance, not maintaining a large IT department. InTechnology lets usdo just that and hashelped us drive significant year-on-year savings.”

Formed in 1997, Towergate is Europe’s largest independently owned insurance intermediary. It has 4.3 million customers, 100 offices and 4100 agencies & outlets, and annually turns over more than £2 billion of gross written premium. The value for money and scalability of InTechnology’s managed services in supporting Towergate’s growth through acquisition has led to a long and continuing relationship between the two organisations.

In 2002, Towergate needed a modern backup solution as part of a new IT environment it was creating. It had already decided to look at a managed backup service rather than anon-premise tape solution, as this would remove the need for operator attendance and onsite hardware, significantly reducing both manpower and capital expenditure.

Beyond the service itself, Towergate was looking for other specific challenges to be met.Head of IT Operations and Infrastructure at Towergate, Graham Smith explains, “We runa very tight ship and ensuring our IT spend is 100% effective is always high on our agenda.”

To meet this requirement Towergate was looking for:

• A supplier who could provide not only the managed backup service it wanted but also the network links to make it work

• A flexible partner who would react quickly and have the capacity to adapt and scale its services to support Towergate’s own growth and acquisitions

• A commercially attractive partnership that would be viable over the long-term, be fit for purpose and provide value for money.

Graham Smith, Head of IT Operations andInfrastructure, Towergate

CHALLENGES /

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CASE STUDY / MANAGED SERVICES /

TOWERGATE PARTNERSHIP /

Page 7: InSpire Newsletter - Spring 2011

HOW INTECHNOLOGY HELPED / Having looked at several vendors, Towergate chose InTechnology. Graham Smith explains, “InTechnology was an extremely good fit with our requirements and the service proposition it offered was commercially very appealing”.

When it later decided to replace its very slow, expensive data network to increase performance and reduce running costs, Towergate again chose InTechnology.And at the beginning of 2011, it turned once more to InTechnology to add its Virtual Server Hosting service. Graham Smith describes implementing the service as “trivially simple” because it is again delivered via the same network:

• InTechnology is Towergate’s sole network provider across all but a very few, recently acquired, offices and outlets

• The same single InTechnology network delivers InTechnology’s Managed Backup Services and Virtual Server Hosting, providing a seamless connection to Towergate’s Data Centres, its trading offices and its customer-facingretail premises

• With the network in place, new InTechnology services can be addedvery easily, and it is simple for Towergate to add and change locations.

BENEFITS / With InTechnology, Towergate has thelong-term, commercially aware partner it was looking for. When Towergate is managing the integration of its many acquisitions, it has found InTechnology to be particularly agile, quickly absorbing the new company into the Towergate fold. InTechnology’s services can be readily modified and scaled to deliver existing services to the newly acquired companyor to incorporate best practice from it.

Graham Smith sees InTechnology as giving Towergate three important benefits:

• Minimal IT requirement. Towergate’s IT operations team consists of only four in-house staff. When a new network connection is needed or an old one needs deleting, all the planning, supplier liaison, delivery and configuration for the new circuit are handled by InTechnology – no Towergate staff are needed, or indeed exist, to do this.

• Driving savings. Through InTechnology’s network and managed services, the whole IT operation has become less expensive. No capital outlay has been required, no maintenance or contingency costs are accrued and the money saved on on-premise services has driven year-on-year savings. Throughout the contract term, like-for-like backup costs have reduced by 20% a year and network costs by 14% a year, meaning that substantially more data can be backed up without increasing costs. Migration to 21CN technology has saved around£400,000 a year.

• Commercially creative solutions.At contract renewal time, InTechnology has been very willing to consider creative commercial propositions so that Towergate can continue to benefit from the very latest technology at a cost-effective price. For example, a flexibility clause has allowed a proportion of existing in-contract network circuits tobe cancelled before contract termwithout penalty.

FUTURE / Towergate is currently assessing InTechnology’s Unified Communications services that include hosted voiceservices (VoIP), desktop communications (such as Instant Messaging, video calling and desktop sharing), and hosted Office Communications Server (OCS). Again, Towergate will be able to receive these services via the same network over which InTechnology’s existing Managed Backup Services and Virtual Server Hosting service are delivered, further exploiting thenetwork investment.

Networking – 100+ circuits using InTechnology LANnet, 21CN, ADSL lines; all managed by InTechnology. WAN Circuits range from Gbit(for Data Centres) down to ADSL speeds for small branch locations

Managed Backup Services – 30TB of source data protected

Virtual Server Hosting

Under consideration for 2011 –Hosted IP telephony, voice services and Office Communications Server

INTECHNOLOGYSOLUTIONS /

To learn more about how we could help you, call 0800 983 2522 or email [email protected]

“Having our trusted provider, InTechnology, delivering a range of services down a single network has proved invaluable for us.”

Graham Smith, Head of IT Operations andInfrastructure,Towergate

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Page 8: InSpire Newsletter - Spring 2011

We’re proud to say that our latest PC-based Instant Communications Manager Client (ICMC) has proved a hit with customers. Version 1.29 offers an impressive list of ‘Instant Communications’ benefits, from effective workforce management to streamlined cost and communications.

Multiple map types Monitor positions and manage calls ina number of locations, with various view options (street, satellite, hybrid & terrain).

User status displayFind out who’s on or off-line, busy or available – and which groups they’re in.

Make calls from the map Controllers can select single or multiple users by dragging over their positions on the map and selecting the ‘call’.

Custom contact for one-to-one calls Rather than fighting for your attention (and running the risk of being overlooked), calls come in via a queue.

Manual ‘position request’ICMC polls positions automatically or enables updates at a click of a button.This saves on handset battery life while giving you a regular picture of group or individual activity.

Export, save and print position history You can keep records of activity forlegal reasons, or simply to use as training references.

Stealth listening on active SOSWith permission, an ICMC controller can ‘open the microphone’ of any BB3G or a supported handset and monitor situations.

Controllers request to talkControllers can catch up with staff at any point, initiating one-to-one, one-to-group or broadcast communications. For complete transparency and flexibility, SOS handling in ICMC displays the name and status of staff on multiple dispatchers across the business..

With ICMC as a focal point, our Instant Communications solutions (Instant Talk, Instant Locate and Instant Alert) allow employers to communicate one-to-one or one-to-all, promoting staff safety.

Teachers, taxi drivers, traffic wardens, football stewards, HGV drivers and other lone workers can therefore enjoy close contact with other employees, and alert a controller quickly in emergencies.

In effect, a business can now run a dispatch centre from their own office, without the major expense of hiring a security company, paying for monitoring software or buying a number of separate mobile devices for employees. As Maria Pouney, General Manager of Instant Communications explains, savings and security can go hand-in-hand:

INSTANT SUCCESS!ICMC makes lone workers less lonely.

ICMC at-a-glance:

“Connecting employers and their staff at the push of a button is no longer a luxury, but a necessity. From a regulatory point of view businesses have a duty of care to vulnerable employees, and from the company’s perspective a PC-based control centre makes financial and operational sense.”

State Name

Call

ContactsCurrent Call

GroupsFilter users by name:

GPS Historyy DeleteChat Announce

BB3G Orange

BB3G Black

To find out more about Instant Communications, call one of our team on 0800 983 2522, email [email protected] visit www.instant-communications.co.uk today.

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Page 9: InSpire Newsletter - Spring 2011

ICMC at-a-glance:

At November’s Cloud Circle Forum, InTechnology once again demonstrated a keen aptitude for thought leadership, presenting the case for managed services in the Cloud. Highlighting the many benefits of using a trusted MSP, Stefan Haase was one of 17 influential speakers to express his views on the day, and further raised InTechnology’s profile amongst the likes of Google, Accenture and Microsoft.

The case for managed services:By taking away the logistical stresses and financial strains of a ‘self-service’ process, InTechnology can help businesses not only save money, but also concentrate on making more of it. Without the distractions of buying hardware, upgrading software, maintaining the whole operation and fixing problems along the way, a business can put more effort into front-end activities such as talking to customers and developing products.

ON TOP OF THE CLOUD

Cloud services give access today to the IT of tomorrow. Before long, all corporate IT services will be delivered this way, and by 2012, 20% of businesses will own no IT assets*. The centralisation of your IT infrastructure means consolidation, virtualisation, flexibility, availability, lower costs and reduced carbon footprint.

It’s the perfect way to grow your IT capability, with powerful communications and telephony, hosted exchange, data protection, servers & storage, secure data centres and best-in-class network technology all at your disposal.

Cloud services allow businesses to focus on making money, instead of spending it.Hosting IT services off-site seems like a straightforward solution, because it is. Why waste hard-earned capital on something that others can supply and oversee – while offering budget predictability and 24/365 support from technical experts? Of course, there are those who take comfort from owning their own equipment, recruiting their own engineers and updating their own software. But such responsibilities may not seem so desirable when outages occur and critical data is lost.

As the delegates at the 4th Cloud Circle Forum learned, InTechnology can take care of everything within our own nationwide network Cloud, and save organisations money in both the short and long-term.

To learn more about our regular contributions to this event visit www.intechnology.com/thecloudcircle

*Gartner

Page 10: InSpire Newsletter - Spring 2011

Stefan HaaseDivisional DirectorData Services

THE VOICE OF AUTHORITY!

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Page 11: InSpire Newsletter - Spring 2011

L-rStefan Haase,

Andrew Jones,

Nigel Adams,

Bryn Sage.

After inviting two local MPs, Nigel Adams and Andrew Jones, along to our Harrogate site last September, InTechnology’s Stefan Haase was recently invited to join the Parliamentary IT Committee, CEO Forum. As our data services director, Stefan is perfectly placed to spread the word in government circles, and offer our trademark best advice to key decision-makers in Westminster.

Engaging with the public sector

One of the main areas of discussion Stefan hopes to engage MPs in is the red-tape involved in a typical medium-sized supplier tendering process. Our managed services can and do save organisations millions of pounds collectively, and in an age of austerity that requires ‘quick fixes’ in efficiency and savings, Stefan’s position will be central in helping InTechnology overcome the bureaucratic barriers that make public-to-private sector engagement so difficult:

• Most public sector contracts are completed through outsourcing contract frameworks

• Public sector procurement programmes are prohibitive – only a limited number of listed multi-national providers such as Fujitsu, HP and IBM can sell their services

• Smaller providers such as InTechnology are often used onlyto back up ‘Catalyst framework’ contracts, providing expertise and specialist skills service

• Contracts through multi-national providers are too complex and costly

During their visit, both Mr Adams and Mr Jones gaineda clearer understanding of the size, power consumption* and general scale of operations at InTechnology. They were particularly interested in our green data centre ambitions, and were extremely receptive to our argument that the benefits of flexible, specialist and experienced service providers such as InTechnology far outweigh those oflarge-scale and comprehensive outsourcing viamulti-national providers – especially in terms of cost.

THE VOICE OF AUTHORITY!

If you’d like to benefit from Stefan’s expertise and find out how integrated managed services could help your business, request a ‘ Data in the Cloud’ presentation today:0800 983 [email protected]

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L-rStefan Haase,

Andrew Jones,

Nigel Adams,

Bryn Sage.

* As an indication of scale, InTechnology uses 15% of Harrogate’s entire power consumption.

Page 12: InSpire Newsletter - Spring 2011

Call recordingAny inbound or outbound calls are captured and recorded at server level, making them compliance-ready.

TaggingAny recording can be tagged with keywords, which means customers can search for it at a later date.

BookmarkingAny recording can be bookmarked either during or after a call, allowing you to instantly play it back from that moment.

ManagingRecordings can be managed easily and safely via an intuitive SharePoint portal, using any browser.

SharingUsers have the option of sharing a call with a colleague via the Live-PA portal, by direct email or by downloading the fi le to their desktop.

Viewing from the Outlook toolbarCall recording really is in your hands. Thanks to our Outlook plug-in, you’re able to view and manage calls directly with no need to use a browser.

Utilising network storageAll calls are recorded at server level to a Windows Media Audio (WMA) format and are available to download and playback less than 5 minutes after the call has ended.

LicensingThis is based on a concurrent model and each licence is dependent on the number of Lync users you have signed in. For example, you would only need 100 licences for a company with 400 users as the majority wouldn’t need calls recording all day. These licences can be handled by an administrator using the Live-PA portal and extra licences can be added immediately, if needed. Security threshold alerts can also be set up to let you know when you are getting close to maximum recording capacity.

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The complete call recording solution

InTechnology‘s Live-PA at-a-glance:

ON THE RECORD...Whether we like it or not, regulation is taking over the world. Businesses have never needed to track, trace and record calls as often as they do today, and with costs rocketing, most businesses are turning to voice solutions such as VoIP to help them reduce their bills. No other service provider is better placed to help them do this than InTechnology.

With Live-PA, a server-based call recording platform that supports both Microsoft Lync Server 2010 and Offi ce Communications Server 2007 R2 (OCS), companies can keep an eye (or an ear) on conversations that take place between staff and customers, or within the confi nes of their organisation. Using a number of features, employers can now pinpoint calls as and when the need arises, whether they need to use a working example for staff training, resolve a customer dispute or fi nd evidence to support a legal case.

Page 13: InSpire Newsletter - Spring 2011

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Live-PA now supports Microsoft Lync Server 2010!

“Live-PA call recording is the fi rst in a series of applications from Live-PA that plug into Microsoft Offi ce Communications Server 2007 R2, and Microsoft Lync Server 2010, to help improve business processes and reduce costs.”

Yancey Smith, Director of Product Management, Microsoft Lync.

Page 14: InSpire Newsletter - Spring 2011

POWERED BY

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As testament to our investment in people, we’re delighted to congratulate our longest serving employees, who have all played a major role in shaping one of the UK’s broadest range of managed IT & Comms services.

Estelle CroftRachel DixonKai MarshallRichard JamesJames JordanJames PurcellPaul WilsonJohn DochertyNeil Benton

Natalie DuffieldDeborah WilsonNigel MetheringhamMarc Roberts

20102010LONG SERVICE AWARDS

10 YEARS’ SERVICE 15 YEARS’ SERVICE

Page 15: InSpire Newsletter - Spring 2011

PROFILE

POWERED BY

THE PEOPLE

Cutting edge and customer friendly

InTechnology has a proud history of looking to the future. Now, in an age of cuts and caps, we’re showing yet more commitment to progress, having recruited a number of key people to drive the business forward and enhance an already impressive offering. By focusing on (and preparing for) a post-recession era, InTechnology will be perfectly placed to continue offering the best products and services at every stageof a customer’s IT & Comms journey.

We’ll be profiling our new recruits in due course, but to kick things off, here’s a quick introduction to someone who’s been with the company for over 15 years!

Position: Director of sales and customer management.

Married/Children? Yes...with a fabulous daughter – my greatest achievement to date!

Favourite pastime: Horse riding and spending time with my little girl.

Pets? Two! A Tibetan Terrier called Cilla who thinks she’s human, and a thoroughbred gelding called Orange.

Music in your motor? Gosh, a wide range from Richard Ashcroft and Duran Duran to Jamiroquai and Rihanna (my daughter’s influence!).

Dream holiday: Definitely has to be somewhere hot and relaxing...ideally in the Caribbean, sipping a cocktail.

Favourite food & drink: I’m a bit of a foodie so I like all sorts...especially if it’s made with chilli and garlic. A nice glass of red is a must too.

Famous person you would like to have dinner with: Now that’s a good one. Got to be a great comedian for sheer entertainment value – so let’s invite Keith Lemon. But I’d also love to meet Richard Ashcroft for his intellect, creative depth and genius.

Where would you like to be in 10 years? Comfortable and retired. With a stable full of horses!

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PROFILENATALIE DUFFIELD

People, as they say, deal with people, and we’re fortunate to have some of the very best here at InTechnology.

Peter Wilkinson, CEO, InTechnology

Page 16: InSpire Newsletter - Spring 2011

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To support our broad range of managed services, we’re pleased to unveil a brand new suite of brochures. From calls & lines right through to data storage and unified communications, we’re here to remove your IT headaches and save you money.

To order any or all of the brochures below,

INTECHNOLOGY PROFESSIONAL SERVICES: 2011 PRICES ANNOUNCED...

STANDARD DAY RATES

Applies to work carried out on bank holidays & weekends, or between 5pm and 9am on weekdays. Rate shown is per 8 hour project including 30 mins break.

ENGINEER

ENGINEER

£750

£900

CONSULTANT

CONSULTANT

£1000

£1200

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With a growing team of experts and consultants here at InTechnology, our 2011 service charges offer better value than ever. In fact, our costs are significantly lower than some of our competitors – and you could save up to 30% on services such as WAN design and configuration, training, firewall changes, failover testing and holistic consultancy.

With a simple, transparent pricing structure, our clear approach to professional services means there’ll be no nasty surprises during your contract.

In order to provide flexibility as well as value, we can also charge an hourly rate for minor engineering or consultancy work undertaken remotely. Discounts are also available when you purchase multi-day service bundles. Please speak to your account team for more details.

Applies to work carried out 9am – 5pm on weekdays, including 30 mins lunch break. Rates inclusive of 2 hours’ travel time.

OUT-OF-HOURS RATES

Page 17: InSpire Newsletter - Spring 2011

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Pictured l-r - James Parry, Gareth Huxall, Ash Jenkinson, Mark Halpin, Matt Slater, Stefan Haase, Bob Hobson, Neil Benton & James Odom. Not pictured: Adam Hurst & Sean Paxton

The men of InTechnology did their bit to raise awareness of Prostate Cancer (and over £2150 in the process) last November. The rules were simple: start on the 1st of the month clean shaven and grow a ‘mo’ for the duration!

With a range of styles (we use the word loosely!) on display, the hairy hombres above did us proud.

The funds raised through Movember’s UK campaign benefit The Prostate Cancer Charity (TPCC), across a number of world-class and innovative education, support, research and awareness initiatives.

Prostate cancer is the most common form of cancer in males, and one man dies every hour in the UK as a result of it – but you can help to make a difference by donating to ‘Team Yorkshire’ (or any of its members) at http://uk.movember.com/mospace/947970/

Page 18: InSpire Newsletter - Spring 2011

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Page 19: InSpire Newsletter - Spring 2011

The lucky winner and their guest will be invited to join us on a Friday of their choice, take a tour of our highly secure data centre and meet our team of experts for a FREE Spend & Strategy Review.

As our special guests, you’ll then enjoya two-night stay in the Yorkshire Hotel* –an ideal place to relax after a day

exploring the boutiques, gardens, restaurants and architectural delights that have earned this beautiful spa town its reputation as the ‘London of the North’.

And remember, your trip wouldn’t be complete without a Fat Rascal in Bettys Tea Rooms!

Runners up will receive a bespoke InTechnology branded thermal mug!

Our Harrogate data centre houses450 racks with both ‘Colocation’ and ‘Private Suite’ service options, but how many square feet does it occupy?

Answers by 28/2/2011.Winner will be drawn at random from correct entries on 2/3/11.

*Subject to availability.

Royal Pump Room – Photograph courtesy of Mike Hine

We’re as proud of our home town as we are of the secure 25,000 sq. ft. data centre we manage here. So this month, we’re giving you the chance to enjoy a weekend away for two in Harrogate!

For your chance to see our state-of-the-art data centre andenjoy a weekend in Harrogate, just email the correct answer to [email protected] with your full name, company position and address – please enter ‘DC TOUR COMP’ in the subject field!

INTECHNOLOGY /

Perfect hosts!

WINA WEEKEND IN

HARROGATE

Question

Everyone’s a winner...

[email protected]

Bettys – Copyright & Credit Harrogate International Centre

Valley Gardens – Copyright & Credit Harrogate International Centre

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Page 20: InSpire Newsletter - Spring 2011

IP TELEPHONY POWERED BY POLYCOM?

GOOD CALL /

LET’S TALK /If you like the sound of next generation telephony hosted within the Cloud, call InTechnology today on 0800 983 2522, email [email protected] or ask your account manager for a brochure.

Our range of products will take your voice operations to the next level. Quite a few next levels in fact, thanks to designs that progress from standard handsets to multi-functional models. With ‘Unity’, InTechnology’s IP telephony proposition, you have the option to rent devices as part of the service. As such, you can benefit from a per user, per month charging model that could save thousands on your spend.

Whether you need crystal clear conversations between staff, easy-to-use systems for reception orall-singing, all-dancing innovation for the boardroom, InTechnology and Polycom combine to bring you the best solutions.