inomera omni channel solutions
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Omni-Channel Retail Solutions
Inomera Research is a software development and solutions company
Introduction
• Focusing on telecom, retail, e&m-commerce and finance industries
• Operates in Turkey, UK, and middle east
• More than 100 projects in mobile business, e-commerce, finance, ERP, CRM, ECM
• Experienced in product development and owner of Netmera
We enable businesses to touch their
customers at the right time, with the right
content, at the right place.
We help you to touch your customers
Mission
Inomera Retail Solutions
Netmera Powered Products
Touch your customers through your mobile apps
Omni Channel Retailing
Seamless customer experience across all
channels
E&M Commerce End to end e-commerce m-commerce solutions
Mobile apps Ready made or custom mobile apps tailored for
retailer needs
We help you to touch your customers
Inomera Retail Solutions We help you to touch your customers
definition: Omni Channel Retailing is the marketing of multi-channel retailing,
but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. / Wikipedia
Omni Channel Retailing
Seamless customer experience across all
channels
Why Omni Channel? Consumers’ purchase behaviours have changed. Their approach is already omni channel. You need to create a seamless process behind the scenes. 78%
Shoppers use two or more channels to research and purchase an item
84% Shoppers use their mobile phone to help shop while they are in store
Shoppers are interested to use their mobile apps to pay instead of using cashiers
41%
Consumers’ purchasing steps
Research Purchase Receive Post-Sales
Mobile
Web
Store
Other Channels
Consumer uses many channels until the purchase is made. You should exist in every channel not to lose them.
How can we help you?
Inomera Omni Channel Solutions
Inomera provides solutions for your Omni Channel Projects
Inomera Omni Channel Solutions
E & M Commerce Research, purchase, receive, post sales
Assisted sales Research, purchase, post sales
In-store engagement Research, purchase
Inomera provides a complete solution for your E&M Commerce projects
A complete E&M Commerce Solution
Web Portal
Product Catalog
Basket Check out &
Payment
Mobile Apps
Order management
Campaign Management
CRM & Customer Management
Adapters and integrations
↘ Our experience
↘ Easy deployment
↘ Flexibility
Purchase • Easy purchasing
steps esp. for m commerce
• Adaptable to different payment methods
Receive • Adapts to different
shipment scenarios
• Logistics integration
Research • High product
discoverability,
• Products advisors
• Ratings
• SEO features
Why Inomera e&m Commerce?
Post Sales • Customer care &
support
Assisted sales Help your customers for in store research and online purchase
What happens when a customer can’t find a size or color?
Stock unavailable
Assisted sales Mobile phones, apps and barcode readers, card reader
Inomera offers mobile devices that empowers your sales team.
• Stock control
• Online purchase of products that are unavailable in the store
• Payment
• In store pick up
• Return process
Our offer
New case: Customer asks for a product, rep checks the product stock with the device in his pocket, by reading the barcode. If the product is not available in the store, he can order it online via his device. Customer pays it in store and receives the product to his adress.
Assisted sales Tablet apps
Customers are already very knowledgeable as they research products before they go to store.
Smart phone users research while they are in the store
57%
Your sales team should be more knowledgeable.
We provide tablet apps that will help your sales team to demonstrate and compare products better.
Assisted sales Turkcell TIM Menu
Assisted sales Kiosk apps and self service
Customers trust…
1. Their own mobile devices
2. Digital kiosks
3. Sales reps
For research while they are in the store.
We provide kiosk apps that will help your customers with self service
What is Beacon & How it works?
Beacons
Netmera Platform
• Bluetooth Low Energy Devices
• Notify near by devices
• Micro Location
Step 1 • Enables app for
beacons
• Trigger notifications and pop ups
Step 2 • Beacon
management
• In-store campaigns
• In-store analytics
Step 3
Netmera SDK
Why Do Business With Us
Inomera has been working closely with retail giants and knows retailers needs
Our experience
We work with best e&m commerce companies such as Migros, Macro Market, Turkcell
Our references
Our solutions are flexible in answering your custom needs and open to transfer data in&out
Versatility and openness
Our references Inomera Research works with more than 50 companies. These are just some of our customers.
Get in touch to learn more about İnomera Solutions
Get in Touch +90 212 287 01 66
İstanbul
London