innovative/best practices in e district mmp · innovative/best practices in e district mmp hcm...
TRANSCRIPT
"Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and
reliability of such services at affordable costs to realize the basic needs of the common man"
NeGP Vision
•1.2+ billion population•22 official languages•36 States & Union
Territories•670+ districts, 6000+
blocks, 635,000+ villages•240,000+ Local Govt.
Institutions
Demographic Diversity Our Journey so far ….
Pre Digital India – National eGovernance Plan (NeGP)
A flagship program of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy.
IT + IT = IT
What is Digital India?
Nine Pillars of Digital India
eDistrict MMP is the flagship project of DeitY aimed at electronic
delivery of citizen centric services
eDistrict MMP aims at electronic delivery of identified
high volume citizen centric services – covering all
districts (600+) impacting >1 bn population…
Key Objectives
• Efficient delivery of
services with improved
Service Levels
• Capacity Building of field
functionaries
• Access to efficient,
reliable, transparent and
accountable Services
• Reducing service time &
costs for the Government
and Citizens
• Enhancing perception &
image of the Government
• Project approved by Cabinet Committee on Infrastructure
(CCI) on 20th Apr 2011
• Total Financial Outlay of Rs 1663.08 Crores
• Project to be implemented in all Districts (600+) of the
country in 4 years from 2011-12
• Envisages automation of backend processes, development
of applications at the State level as well as digitization of
legacy data; leveraging SWAN, SDC, SSDG & CSCs.
• Electronic delivery of public services at district / sub district
level covering 10 categories of high volume citizen centric
services - 5 Mandatory categories and 5 Optional
categories (States to choose)
“It is envisaged that gradually most of the services of eDistrict will move to their
independent departmental application / MMPs. eDistrict is a “self-limiting” project offering
services to the citizens as an interim measure. Thus, eDistrict application plays a limited
role for “miscellaneous services” which have been taken under eDistrict scheme as they
do not have their own workflow and database.”
Refer sec 2.4.2 of “Integrated Framework for Delivery of e-District Services” Guidelines
About eDistrict MMP
Innovative / Best Practices adopted throughout the project lifecycle from
Conceptualization till implementation ….Output to Outcome oriented
Conceptualization Design Implementation Monitoring &
Control
• Incorporated learnings of Pilot phase
• Conducted field survey by IIM-A in pilot districts to gauge stakeholder feedback
• Consultation with States / UTs during Scheme preparation
• Leveraging of existing infrastructure –SDC, SWAN, CSCs, SSDG, etc.
• Mid-course correction thru release of Integrated Framework and Implementation Guidelines
• Release of Model eDistrict SI RFP, guidelines and advisories
• States / UTs empowered to take decisions thru Apex Comm.
• Flexibility to appoint NIC or 3rd
party SI on nomination basis
• Manpower support provided at State (SPMU) and District (DPM) level
• NPMU in States facilitated faster communication
• No vetting of RFPs by DeitY
• Monitoring based on key milestones
eDistrict Pilot Phase
Pilot phase implemented across 40 districts covering 15 States
Key Learnings
• Lack of consensus across line departments on identification and prioritization of
services to be rolled out
• Slackness w.r.t. adherence to project timelines
• States aimed to translate the manual processes into IT enabled processes with
limited BPR achieving limited value addition to service delivery.
• Have had limited success with respect to process re-engineering
• Non constitution of Apex Committees and where created lack of effective guidance,
coordination and direction led to lack of ownership
• Delay in issuance of GOs by line departments
• Data digitization exercise has been slow due to non-availability of updated data in a
form that can be digitized
• Need to augment capacity of various stakeholders like SDA, DeGs, etc.
e-District Project to be delivered by States / UTs
leveraging the existing core infrastructure.
Efficiency, Transparency and Reliability of such services
Affordable costs to realize the basic needs of the common man
Government Services accessible to the common man in his locality
SDC – State Data Center, SWAN – State Wide Area Network; SSDG – State Service Delivery Gateway; CSC – Common Service Centers
Integrated Framework for Delivery of Services
(mid-course correction…)
Key Principles
Making e-District project “service
oriented” and “transaction oriented”
Minimizing the Time to Benefit
Ensuring the optimal use of
Infrastructure
Leveraging the existing applications
Attempting Rapid Replication
Redesigning the e-District Architecture
Providing flexibility in implementation
Harmonization of Existing Components &
Services
Infrastructure Components
SDC, SWAN & CSC
Integration Components
SSDG / NSDG, MSDG
Interaction Services
eForms, State Portal
Common Services
PayGov, ePramaan, Localisation,
Aadhaar, etc.
Transition Architecture
Architecture – with Single
Database in eDistrict for all
Departments
Architecture – with Department
specific databasesMove
towards
Cloud Architecture – the future of Rapid Replication
SSDG
State 1
PDS
SW
RC
RTI
Cert
LR
State 2
PDS
EMP
RC
RTI
Cert
Lic
Service Plus
PDS
SW
RC
RTI
Cert
Any other
BUSINESS SERVICE LAYER
DATA ACCESS LAYER DATA ACCESS LAYER DATA ACCESS LAYER
BUSINESS SERVICE LAYER
BUSINESS SERVICE LAYER
STATE PORTAL
Department CSC
NSDGGoI Applications (PAN/
AADHAAR/ Electoral DB/ others)
Common Applications (e-payment, SMS, National Service Directory, language,
etc.)
CLOUD
SSDG
STATE PORTAL
Department CSC
SSDG
STATE PORTAL
Department CSC
Physical Compute Power in Data Center at Delhi
Virtual Machine 1 Virtual Machine 2 Virtual Machine 3
SOAPHTTPS
Legends
Implementation Guidelines – Providing flexibility to the States
Areas Flexibility
Financial Re-allocation of Grants-in-Aids components amongst the various heads,
provided the overall amount sanctioned in the administrative approval is
not exceeded
Any re-allocation shall be only with the prior approval of the State Apex
Committee
Unbundling Model SI
RFP
May unbundle as per guidelines provided in Model SI RFP
No changes in general terms & conditions
Unbundle / bundle with approval of the State Apex Committee
Purchase of Hardware State / UT can procure gap hardware subject to approved limit for that
component in DPR; beyond this, State / UT funds may be used
Model SI RFP States / UTs have been provided flexibility to change / modify certain
sections in the RFP
Area Flexibility
Hiring of eDistrict
Managers
State / UT is responsible for the selection of these resources
Engage any resource (including existing resources currently working on other
e-Governance projects) on full-time basis by following the defined selection
process
Data Entry State / UT’s commitment for undertaking the Quality Check on the data
entered
State / UT to constitute a Data Quality Assurance team and review the scope
of the data entry in line with the resources available for the Quality Check
Site Preparation &
Networking
100% ACA component
States have complete control over this activity
Follow the guidelines related to site preparation
District e-
Governance Society
Mandatory to be formed in all districts
Mandatory for fund release
Implementation Guidelines – Providing flexibility to the States
Model SI RFP – Bundling / Unbundling of SI Scope# Key Scope Guidelines
1 Systems at SDC These items should necessarily be a part of the
responsibility of a single System Integrator to
ensure that a single agency is responsible for
the uptime of the entire solution
2 Systems Support
3 Hardware
4 LAN Networking and
Horizontal Connectivity
5 Tech. Support for 3 yrs.
6 Software for Rollout Unbundled only when the NIC /State agency is
to develop the application.
7 Application Support It should be the same agency, which has
developed the application
8 Data digitization Given the profile of agencies undertaking the
data entry work, the State / UT may decide to
“unbundle” it from the SI’s responsibility and
undertake a tender at a District / Division level.
However in such cases, the State /UT would
have to undertake the responsibility for
developing the data entry front end application,
the database formats, etc.
9 Training “General Awareness” training can be unbundled
from the SI’s scope of work. “Application
Training” has to be the responsibility of the
agency who has developed the application.
10 Site Preparation Can be unbundled; as it is not a part of the
technical solution
• States / UTs may decide the best way to
implement the project by “bundling” the
entire scope of work to one SI or allow
multiple vendors to take responsibility for
various components of the Scope of Work
• Unbundling should be used for fair
competition amongst vendors so that
they have fair chance to participate in the
project
(Caution – Engagement of too many
vendors working at the same time should
not become an administrative overhead
thus putting pressure on the project aspects
of cost, quality and time)
Guidelines / Advisories IssuedGuidelines / Policy Date Issued Remarks
Guidelines For National Rollout of eDistrict MMP June 2011 -
eDistrict Manager Hiring Guidelines June 2012 Feedback from States incorporated ; revised Guidelines issued in Aug 2012
Integrated Framework for Delivery of e-District Services
June 2012 Architecture section updated; revised version to be released.
Implementation Guidelines 2012 (Providing Flexibility to States)
September 2012
Guidelines for connectivity to field offices - To enable SI during horizontal connectivity with SWAN
June 2013 Guidelines approved and uploaded on eDistrict DeitY website.
Advisory for Operational Expenses of eDistrict Manager
February 2014
Guidelines approved and uploaded on eDistrict DeitY website.
Advisory for Ration Card Services - To provide clarity on whether Ration Card services should be developed in eDistrict MMP or not.
March 2014 Advisory approved and uploaded on eDistrict DeitY website.
Advisory on Implementing Birth & Death services under e-District project.
December 2014
Advisory on Implementing Birth & Death services under e-District project. considering the centralized application for the same being implemented by RGI
BPR Framework for High Volume G2C Services
under eDistrict Project (11 High Demand Services)
February 2015
Report approved and uploaded on eDistrict DeitY
website
Guidelines for using Handheld devices for eDistrict Services
February 2015
Usage of Handheld devices for improvement of Business Process of eDistrict Services
Program Management of eDistrict
Program Management :
• Empowered Committee under Chairmanship of Secretary, DeitY
• PMUs at National, State and District level
National Program Management Unit (NPMU):
• Prepare Guidelines and Templates;
• Selection of Consultants for State Program Management Units (SPMU)
• Preparation of Model RFP for selection of SIs
• Monitor Implementation
State PMU – Oversee implementation at State Level
District e-Governance Society -Oversee implementation at Districts
Empowered Committee at National Level
DeitY
State Government
State Designated Agency (SDA)
District eGovernance Society (DeGS)
National PMU
State PMU
eDistrict Manager
State Apex Committee
e-District Services …Integration with eTaal
Key Takeaways for States / UTs
• Understanding the service
transaction volume trends on a
time series
• Identify high demand services
• Optimal resources allocation
(manpower & compute power)
to meet peak loads and
increase citizen satisfaction
• Undertake focused GPR / BPR
for high volume services to
simplify and reduce service
delivery TAT
Key Observations
• In Year 2014, 10 States were integrated with eTaal
and this increased to 12 States in year 2015
• Approx. 55% of e-Transactions in 2014 and approx.
66% of e-Transactions in 2015 pertained to various
types of Certificates issued by the States Note: Data for 2014 – 1st Jan to 31st Dec 2014; 2015 – 1st Jan to 20th Oct 2015
e-District Services …Integration with eTaal
Key Observations for Year 2014
• 74% of total e-Transactions were
done in 3 States – Kerala,
Madhya Pradesh & Tamil Nadu
• Approx. 55% of e-Transactions
pertained to various types of
Certificates issued by the States.
• 6 States accounted for more
than 60% of e-Transactions
pertaining to issuance of
Certificates. Note: Data for 2014 – 1st Jan to 31st Dec 2014; 2015 –
1st Jan to 20th Oct 2015
e-District Services …Integration with eTaal
Key Observations for Year 2015
• 89% of total e-Transactions were
done in 4 States – Uttar Pradesh,
Madhya Pradesh, Kerala, & Tamil
Nadu
• Approx. 66% of e-Transactions
pertained to various types of
Certificates issued by the States.
• 11 States accounted for more
than 60% of e-Transactions
pertaining to issuance of
Certificates. Note: Data for 2014 – 1st Jan to 31st Dec 2014; 2015 –
1st Jan to 20th Oct 2015
e-District Services …Integration with DigiLocker
Salient Points
• Citizens can access their digital documents anytime, anywhere and share it online
• Reduces the administrative overhead of Govt. departments by minimizing the use of paper
• Makes it easier to validate the authenticity of documents as they are issued directly by the
registered issuers
Note: Data as of 20th Oct 2015
e-District Services …Integration with DigiLocker
Key Observations – Issued Documents
• Income Certificate and Integrated Certificate together constitute 66.21% of the total documents issued.
• Around 25 types of documents are issued by the 2 issuers.Note: Data as of 20th Oct 2015
e-District Services …Integration with DigiLocker
Key Observations – Uploaded Documents
• Others and Not defined Document types together constitute 63.56% of the total documents uploaded.
• Registered users have uploaded their Aadhaar Card, PAN Card, Passport, etc. The issuers of these
documents should be targeted to become the Issuer in DigiLocker. Note: Data as of 20th Oct 2015
Open Data Platform
Salient Points
• Making available of the accurate, reliable and unbiased information
• Enhances government transparency, accountability, and public engagement
• Enables development of innovative applications around data sets or mash-up from multiple
datasets – giving different perspectives to government data
• States adopted NDSAP Policy : Assam, Chhattisgarh, Madhya Pradesh, Odisha and SikkimNote: Data as of 20th Oct 2015
e-District Services …Leverages Infrastructure
such as CSCs, BharatNet, Digitize India Platform
Leveraging CSCs, lifeline for VLEs and Citizens
• G2C - Citizen Centric Services provisioned for delivery thru CSCs
• Convenience to citizens – service delivery in his locality
• Provides a source of earning to VLEs - financial viability for VLEs
Leveraging BharatNet
• Citizen Centric Services can be provisioned at Gram Panchayat
level
• Convenience to citizens – service delivery in his locality
• Effective utilization of the BharatNet – empowering citizens
Leveraging Digitize India Platform
• Data Digitization of Legacy documents thru crowd sourcing
strategy
• Availability of digitized legacy data for services under eDistrict
• Online access of legacy data - increased citizen satisfaction
BharatNet
Way Forward
Engage with citizens to assess their issues and enable developer community for
innovations to address these issues
Emphasize on process re-engineering for efficient and effective delivery of
services to the citizens – leverage technological innovations
Sharing of data on eTaal & Open Data Platform will result into information
creation and development of innovative apps / solutions by private participation.