Innovative global approaches for building capability

Changing Culture through a Safety Quality and Experience training Programme

Hugh McCaughey

Chief Executive South Eastern Health + Social Care Trust

9th April 2014

Berwick’s 1st + 3rd principles• .. Place the quality and safety of patient care

above all other aims for the NHS.

• ..Foster wholeheartedly the growth and development of all staff, including their

ability and support to improve the processes within which they work

Don Berwick, former President & CEO of the Institute for Healthcare Improvement

How - SQE PROGRAMME

SQE in SET

Our Goal ...for every service:•Assure the SAFETY

•Improve the QUALITY

•Test the EXPERIENCE

SQE PROGRAMME

PURPOSE• Build staff capacity and Skills• Build Commitment to QI + SQE• Help drive continuous improvement• support SQE projects + test them in

practice• Build SQE Culture

• QI Skills building programme• Multiprofessional in nature• Includes Social Care+ Health• IHI Open School modules• Specialist Inputs/lectures• Safety Project • Mentoring

What does SQE Programme comprise?

SQE Projects

Post Partum Haemorrhage

SQE Is it working?

• Save Lives …Acute Kidney Failure … Tracheostomy Project

• Improve Outcomes…Reduced Falls;

…Reduced Post Partum Haemorrhage• Improved Experience…Learning Disability

Day Care Hydration; Child protection conferences

Junior Doctor Clinical Audit of the Year 2012, Leicester

SuccessesWinner of the Inaugural Quality Improvement Competition, Leicester

Future of Health Conference in London.

International Forum on Quality & Safety in Healthcare 2013, London + 2014, Paris

Is it changing our Culture?SET 12/13 SET 2009 HSC 12/13 National 12

Care of Patients is my Trusts top priority

67%

up 13%

54% 59%

+8%

64%

+3%

Snr Managers are committed to a Quality service

64%

Up 12%

52% 59%

+5%

49%

+15%

“It took me back to who I was and the Doctor I wanted to be, at 18”

Ciaran O’Gorman,

Consultant Microbiologist & Infection Control Doctor, SET

THANK YOUfor Listening