CIVITAS FORUM 2017

B5 Session

Track and Trace

Innovative “CELSO” system for Bus service monitoring and quality evaluation

in ELBA Island CIVITAS DESTINATIONS PROJECT

Giorgio Ambrosino

MemEx, Italy

Information at Bus-Stop Panels

AVL/ AVM

AFC

DEPOTS

Control Room

Traffic Light Priority

UMTS /4G

MAIN TRANSIT SYSTEMS

Sistemi di Bordo

Mezzi

SRV-DEP

Access Point Wi-Fi

di

Deposito

Rete Wi-F

i

Sistema

Telefonico

ATAF

Rete GSM

Postazioni Operatore

AVM ATAF

SRV-COM

Rete GPRS/GSM

· Versioni rete, orari e messaggi di

riferimento

· Configurazione e parametri

· Stato e posizione dei veicoli in

deposito

· LOG d’esercizio

· Stato funzionale, diagnostico,

posizione e messaggi

· Richieste di preferenziamento

· Comandi e messaggi

· Comunicazioni foniche tra i

mezzi e le PO-AVM ATAF

Paline

Informative

Rete Wi-Fi

Access Point

Wi-Fi di Palina

Control Room

SECURITY

MOBILE and WEB USER INFO

We need a clear idea of the System COMPLEXITY in terms of:

Objectives, Requirements, Organization, Operation….Costs

First

Warning

TRANSIT DIGITALISATION- CONNECTIVITY

• Consolidated ITSystems: AVL-AFC-APC

– from service control and security to user information

• Huge of produced data:

– GPS, arrival/departure times, transactions, boarding and alighting data, diagnostics, …

• Data elaboration and aggregation :

– running time, headway,O/D, delay, tickets origin, missed runs, service KPI;

– Route, time period, line behaviour, services reliability, schedule adherence regularity,

The ITS use is more oriented to service operation

than to design, decision taking and marketing phases

PT AUTHORITY PT OPERATOR

Planning

Marketing Scheduling Operation

Data Gathering

Fleet Monitoring

Reporting

Control

Regulation

Information

SERVICE CONTRACT

PT services

integrated with

the overall

mobility offer

DATA QUALITY AND CLEAN,

SERVICE KPI VALIDATION

OPEN DATA,

SERVICE

PASSENGERS

STAFF CAPABILITY

IN DATA USE AND

ANALYSIS

Running Time

TRANSIT SERVICE DATA CHAIN

PT O/D

CELSO

Information Panels at Bus-Stop

AVL/AVM

Buses

DEPOTS Control Room

Traffic Light Priority

UMTS /4G

Controlling and acting on regularity, reliability, headway, … service disruption,…

Fundamental for service performances assessment, reporting and service contract management

AVL Key Role in PT Services Management

Sistemi di Bordo

Mezzi

SRV-DEP

Access Point Wi-Fi

di

Deposito

Rete Wi-F

i

Sistema

Telefonico

ATAF

Rete GSM

Postazioni Operatore

AVM ATAF

SRV-COM

Rete GPRS/GSM

· Versioni rete, orari e messaggi di

riferimento

· Configurazione e parametri

· Stato e posizione dei veicoli in

deposito

· LOG d’esercizio

· Stato funzionale, diagnostico,

posizione e messaggi

· Richieste di preferenziamento

· Comandi e messaggi

· Comunicazioni foniche tra i

mezzi e le PO-AVM ATAF

Paline

Informative

Rete Wi-Fi

Access Point

Wi-Fi di Palina

Control Room

“Ancillary” to other systems specially for Ticketing-AFC, APC, User Information, Security and Traffic Light Priority

Relevant role in MULTIMODAL INFO and MaaS

Panel

Web

REAL-TIME PASSENGER INFORMATION

Mobile

AVL System

DATA PRODUCED BY AVL

PRE-TRIP and ON-TRIP INFO

More simple for the Passenger More Complex Backstage

costs fors ystem

investment, implementati

on, operation,

training and management control room, info devices,

Data Flow and

Interfacing etc

CIVITAS DESTINATIONS in ELBA

Simple Solution for TRANSIT data Gathering, Fleet Monitoring and Service KPI reporting

What about: Small PT Operators, rural areas and Tourists PT/Bus services

CELSO System in ELBA-DESTINATIONS

GPRS/UMTS/LTE W-Lan

Back-End

Front-End

Celso

Mobile app on tablet/smartphone

CELSO solution for Small Operators, rural areas and Tourists Transit services

• Low investment and costs • Less Installation costs •Simplified Operation procedures and Organization

«MARE BUS» TOURIST SERVICE in ELBA

O. HEDDEBAUT

Monitoring Time Table Driver Support Service data Gathering User Information

CELSO

APP

ALSO FOR MORE COMPLEX SITUATION

RELEVANCE OF DATA QUALITY ASSESSMENT

AVL

DATA

SERVICE

DASHBOARD

DATA MINING

Service Validation

Productivity

re-scheduling

Service

Operation

Data Gathering

Security

External

Systems

PT Priority

E-ticketing

DATA CLEAN AND QUALITY

ASSESSMENT

High performances of AVL system is the

basic condition for guaranteeing the

service performances

Real time info

PT SERVICE DASHBOARD

• Consistency between planned and performed service (time tables and travelled km)

• PT KPI and service quality assessment

• Service contract commitments (bonus/penalties, etc) monitoring

• Optimization of the planned service

• Aggregation/cross-check of data for planning and marketing

Tool for Data Mining/Analytics for PT Service improvements

Statistical analysis

Service Validation and reporting

+ Transit Data

• Which AVL system for small PT operators and different area services?

•Which organization and operation framework should be guaranteed?

•Which responsibility for data quality clean and costs?

•Which competence/skills are necessary for extracting information from the

collected data in the perspective of Planning and Marketing?

• Which common tool/data format is necessary between PTA and PTO for

sharing and analyzing the huge TRANSIT ITS data?

•Which role of passenger feedbacks and crowdsourced data?

FIRST CONSIDERATIONS AT CIVITAS LEVEL

THANKS FOR THE ATTENTION !!!

Contacts:

• Giorgio Ambrosino

e-mail: giorgio.ambrosino@memexitaly.it

skype: giorgioambrosino