innovations in learning for sap businessobjects bi 4.0
DESCRIPTION
As presented at the 2011 ASUG SAP BusinessObjects User Conference in Orlando by Megan Mittler, BI Suite Product ManagementTRANSCRIPT
[Innovations in Learning for SAP BusinessObjects Business Intelligence (BI) 4.0Megan MittlerBI Suite, Product Management
Real Experience. Real Advantage.
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Learning Points
Real Experience. Real Advantage.
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Why you’re here
Learn about the latest products, even before you get them
Attain faster ramp-up to make learning less of a roadblock to getting started with new products
Get involved in sharing ideas and participating in a learning community
Real Experience. Real Advantage.
[ The reality…
To take advantage of the latest innovations in technology, you need to learn new software a LOT.
This can be stressful, a pain, and something we don’t generally have time for.
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Real Experience. Real Advantage.
[What’s at stake if you don’t keep up?
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If you can’t figure out something right away and you don’t have the help you need, you might just never realize the power of the tool you’ve invested in.
Or, you might waste a LOT of time and energy trying to figure it out.
One frustrated user X thousands of other users
= huge impact…everything from your perception of the tool to how effective you feel at your job.
Real Experience. Real Advantage.
[Where did we start?
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Real Experience. Real Advantage.
[ Focused on the priorities: What do people need?
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Just show me, give me an
example, and then let me get
on with it.
Just show me, give me an
example, and then let me get
on with it.
I learn from my social networks because I trust
the experience of others.
I learn from my social networks because I trust
the experience of others.
Visual things to help me
remember concepts and
tasks.
Visual things to help me
remember concepts and
tasks.I don’t care to know until I
really need it, then I needed it
yesterday.
I don’t care to know until I
really need it, then I needed it
yesterday.
Learning happens outside of my day job, I
could be anywhere.
Learning happens outside of my day job, I
could be anywhere.
Zzzzz.
Zzzzz.
Real Experience. Real Advantage.
[ Knowledge & Learning Team
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Let’s do this.
Let’s do this.
Real Experience. Real Advantage.
[ SAP BusinessObjects BI 4.0 Product Education Tutorials
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Real Experience. Real Advantage.
[ SAP BusinessObjects BI 4.0 Product Education Tutorials BI Suite Tutorials demo
Scope of content is core product functionality (comparable to an online interactive version of the Product Documentation)
Format includes animated video with voice over, interactive step-by-step tutorials, and interactive flash content.
Feedback/Continuous Improvement: rate/review function, Idea Place
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Real Experience. Real Advantage.
[ SAP BusinessObjects BI 4.0 Product Education Tutorials
You Tube: 550 tutorials converted to videos
Learn anytime, anywhere: Launches on any mobile device
Get connected with other demos, customer stories, related videos
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Real Experience. Real Advantage.
[ How these help YOU
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“Try before you Buy” Easy-to-access learning to help you get started Great as reference later on Useful training tool to use with colleagues First line of support when you run into trouble Continuous innovation to meet your learning
needs Gets you involved in a learning community
Real Experience. Real Advantage.
[ Results & Feedback so far (demo)
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Real Experience. Real Advantage.
[ Dashboard (demo)
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Real Experience. Real Advantage.
[What customers are saying…
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Real Experience. Real Advantage.
[ Explorer (demo)
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Real Experience. Real Advantage.
[What’s in the works going forward…
Update and add to this content as applicable for current and future releases
Focus on “high-value” content based on feedback through Idea Place
Build out more tutorials and videos to support our mobile apps
Follow SCN migration to Jive platform in Q4
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Real Experience. Real Advantage.
[ ASUG Influence Council: Session 1013, Wed. 10:30am
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What obstacles do my users
encounter when learning new
products?
What obstacles do my users
encounter when learning new
products?
How can learning and
documentation work together to
help me?
How can learning and
documentation work together to
help me?
How can the products reduce
the need for training?
How can the products reduce
the need for training?
What information do my users need to get up and
running?
What information do my users need to get up and
running?
How do I want to get help? What should it look
like?
How do I want to get help? What should it look
like?
Real Experience. Real Advantage.
[ SAP Education…what’s the difference?
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Real Experience. Real Advantage.
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Best Practices
Use the tutorials as a first step in your enablement plan – it’s free and easy!
Get familiar with Idea Place to send us feedback directly on your learning needs.
Use You Tube to view content from your mobile device.
If you are on a previous release (3.x), you will still find some of the tutorials helpful as they cover previously existing functionality.
Real Experience. Real Advantage.
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Do’s and Don’ts!
Don’t hit your head against the wall anymore!
The Do’s: Go check out the SCN eLearning Product Tutorials Post your ideas and vote on others using Idea Place Follow us on Twitter @SAP_Learn_BI
Real Experience. Real Advantage.
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] Thank you for participating.
SESSION CODE: 1206
Please remember to complete and return your evaluation form following this session.
For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc