innovation integrity quality marketing · 4 marine marinebrands...

20
A MARKETING CULTURE INSPIRES US TO BUILD ENDURING BRANDS, PRODUCTS AND MARKETS. - Glen Raven 2020 Quest Vision Building Enduring Brands | Issue No. 5 | INTEGRITY INNOVATION QUALITY MARKETING TM

Upload: others

Post on 01-Sep-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

A MARKETING CULTURE INSPIRES US TO BUILDENDURING BRANDS, PRODUCTS AND MARKETS.

- Glen Raven 2020 Quest Vision

Building Enduring Brands

| Issue No. 5 |

INTEGRITYINNOVATION

QUALITY

MARKETING

TM

Page 2: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

Building Enduring Brands

Issue No. 5

Spring 2008

A Brief History of BrandingWhile brand building is a strategic element of 21st Centurymarketing, the origin of brands is antiquity. Potters’ marksappeared on pottery and porcelain from China, Greece, Romeand India as early as 1300 B.C. There is evidence of advertisingamong the Babylonians in 3000 B.C.

Bread makers, gold and silver smiths were required inEngland during the 1200s to put their marks on goods asa way of assuring honest measures. During Medieval times,printers and papermakers used marks, giving rise to a termstill used today, “watermark.”

Modern day branding began to grow in the late 19th and early20th Century with the advent of nationally marketed consumerpackaged goods. Mass manufacturers competing with localmakers of soaps, cereals and clothing recognized that brandswould be essential if they were to compete with local sourcesthat consumers knew on a personal basis.

Throughout history, brands have been used to identify thesource of a product, which in turn contributes to perceptionsof quality, differentiates one product from another and conveyscore values of honesty and integrity. Today’s leading brandsgo even further by engendering emotional reactions of prideand self-esteem for loyal users.

Glen Raven brand evolution from 1880 to the present

Page 3: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

Dear Readers:

When my grandfather founded our company in 1880 he laidthe groundwork for a philosophy of branding that we continueto follow today. He recognized that while branding may beginwith memorable names, logos and tag lines, truly iconic brandsdraw their strength from underlying value systems.

The values that John Q. Gant championed – integrity, quality,fiscal responsibility, innovation and respect for individuals –continue to serve as the core values for all of our brands. GlenRaven customers know that when they purchase products underany of our brands they are not only purchasing a quality fabric,service or related component, they are also purchasing a valuesystem that instills confidence.

Brands are ultimately about trust. If you look back to the erain which our company was founded, most financial transactionsup until that time – personal and business – were based onrelationships. You knew the craftsman or the mill behindvirtually any product or service you purchased. In today’smodern era, the craftsman’s assurance has been replacedwith brands that engender similar feelings of trust, loyaltyand connection. Glen Raven brands emerged from a respectfor the craftsman’s pride.

In addition to contributing to confidence when purchasing ourproducts, Glen Raven’s philosophy of branding benefits ourcustomers in one other important way. Because we invest insupporting leading brands – such as Sunbrella® and Dickson® –companies that include our products as components in theirproducts, benefit from the association with our brands. Thisassociation ultimately translates into buyer preference andmarketplace premiums.

In addition to the Glen Raven corporate brand, we are stewardsof a large and growing family of global brands. Dickson isrecognized for quality awning fabrics throughout Europe andaround the world. Sunbrella is certainly our most widely knownbrand, owing to the fact that Sunbrella redefined performancefabrics and has been championed by an ongoing program ofmarketing communications to the trade and to consumers.

In this RavenTM magazine, we are featuring an overview of ourbrands. This issue is organized around the diverse markets weserve, from furniture to automotive, highlighting the industryleading brands we offer in each segment. You will also meetsome of our “brand champions” in this issue – dedicatedprofessionals who are assuring that we “build enduring brands”as envisioned in our statement of core values, “2020 Quest.”

Branding illustrates one of many ways in which we are workingto create value for all of our stakeholders. When Glen Ravenbrands are recognized for integrity, innovation and quality, ourcustomers, employees, trade partners and shareholders benefit.

Allen E. Gant, Jr.President

2-3

4-5

6-7

8-9

10-11

12-13

14-15

16-17

Page 4: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

2

Corporate Brandslen Raven® is the umbrella brand for our companyand for two other brands with origins dating back100 years or more. Glen Raven also serves as a

product brand for many of the market segments we serve,from automotive to military.

Dickson® is the market leading brand in sun protectionthroughout Europe and around the world, whileTri Vantage™ is the newest Glen Raven corporatebrand, created through the acquisition and mergerof The Astrup Company and John Boyle & Companyduring 2007. The new Tri Vantage brand covers anarray of distribution and customer support services.

Re-Launching theGlen Raven® Brand

s the 20th Century was coming to a close, GlenRaven began to explore whether its brand, whichoriginated in the late 1800s, was in need of an

update. For more than 100 years, the company had builta corporate brand image of integrity, honesty and quality,plus commitment of service to all stakeholders.

“The Glen Raven mark was revered within the companyand by long-term customers, but with a new millenniumon the horizon, we began to explore whether and how themark could be updated for the global, technically advancedmarket segments we serve,” said Sue Rich, corporate vicepresident and corporate brand manager for Glen Raven.

After numerous drafts, a new corporate brand markemerged that resonated with customers and employees asright for Glen Raven in the 21st Century. The new “RibbonRaven” logo was designed as a modern representation ofthe company, reflecting a rich heritage, yet forward-lookingand updated for the times. The company name was alsorevised, removing “Mills” to become Glen Raven, Inc.,reflecting a global product development, branding andmarketing focus.

“We launched the new Glen Raven logo in 2000 and eightyears later it still feels right for us,” said Rich, whomanaged the brand re-positioning process and whoseresponsibilities include corporate brand managementas well as merchandising, trade show and customersupport for Glen Raven Custom Fabrics and its Sunbrella®

brand. “We have always been a company focused on ourcustomers, and this is the reason that people respect ourcorporate brand and want to partner with Glen Raven.”

G

A

corporate

Sue RichCorporate Vice President and Brand Manager; Sunbrella® Merchandising Manager

After earning a bachelor’s degree in English/journalism with aminor in communications from Elon University, Sue Rich pursueda career in newspaper journalism, subsequently joining Glen Ravenin 1992. During her career with Glen Raven, she has served asemployee development manager and strategic planning manager.She currently devotes her energies to the support of the GlenRaven corporate brand and the Sunbrella® fabrics brand.([email protected])

ABOVE: Sue Rich leading a seminar on Glen Raven brand standards.

®

Page 5: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

3

LOGISTICS/DISTRIBUTION BRANDSn addition to product brands, Glen Raven supports threeservice brands – Glen Raven Logistics, Glen Raven Asiaand Tri Vantage™.

The Glen Raven Logistics brand is backed by a full-servicelogistics and transportation company that began as GlenRaven’s internal trucking line. From its humble beginningsas a service provider to Glen Raven plants and customers,Logistics has come into its own, capable of supportingglobal supply chains.

Glen Raven Asia refers to Glen Raven’s business centerin China. This enterprise brand is dedicated to severalmissions, including establishing sourcing relationshipsthroughout Asia, expanding the sales of Glen Ravenproducts in the region and providing Sunbrella® fabricsto furniture manufacturers in China.

Tri Vantage is the new Glen Raven distribution subsidiarybrand, formed through the acquisition and subsequentmerger of The Astrup Company and John Boyle & Company.The Tri Vantage brand stands for enhanced efficiency ofsupply chains, closer relationships with customers andinnovative products and services.

RIGHT PRODUCT, RIGHT PLACE,RIGHT TIME, RIGHT PRICE

teve Toth is quick to acknowledge that distributionis a complex business: multiple product lines frommultiple suppliers, demanding customers and

a network of branch offices and warehouses. Despitethese complexities, the ultimate measure of successfor a distribution brand is simple – the right productin the right place at the right time at the right price.

“The merger of Astrup, Boyle and Glen Raven brands isthe best decision any of us has ever made,” said Toth, vicepresident and operations manager for the new Glen Ravendistribution brand, Tri Vantage. “We have given ourselves theopportunity to improve service, enhance our product offeringsand, most importantly, promote growth for everyone.”

Before Glen Raven completed its acquisition of The AstrupCompany and John Boyle & Company, a great deal of

thought was given to aligning brand values of thecompanies. As family owned businesses and trade partnersfor more than 100 years, the synergy of values has beenstrong and supportive of the combination into a newbrand – Tri Vantage, signifying a combination of threeentities with advantages for all customers.

“When you talk about Astrup, Boyle or Glen Raven, youare talking about sons and grandsons who worked withfathers and grandfathers,” Toth said. “This business is allabout relationship building and trust, and those brandvalues will continue.”

2007 and 2008 are transition years for Astrup, Boyleand Glen Raven as sales territories and branch officesare realigned and product lines are merged. Consolidatedinformation systems are scheduled to go live in the spring.

“Our new brand is a combination of all three companies,which is why we selected the name that we did,” Toth said.“Because our brand values sync up, the basics will remainthe same, while service levels and product innovation aretargeted for enhancement.”

I

Logistics/Distribution

S

Steve TothVice President and Operations Manager, Tri VantageTM

Steve Toth joined the The Astrup Company in 1984 as assistantbranch manager of the Ohio Distribution Division. During hiscareer with Astrup, he has served as assistant regionalmanager, Ohio Branch manager and vice president. Mostrecently Toth was named vice president and operationsmanager for Tri Vantage. ([email protected])

ABOVE: Steve Toth managing merger process in Cleveland office.

Page 6: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

4

Marine

Marine Brandswing to fade resistance, durability and virtualcare-free service, Sunbrella® is the No. 1 marinefabric brand in the world. In recent years, the

Sunbrella marine brand has been extended into specializedapplications, including Sunbrella Plus® (for increased waterresistance), Sunbrella Supreme (flocked underside for aluxurious look), Sunbrella Yachting Collection (marineinteriors) and Sunbrella Shade (open weave for sun shading.)

In addition to Sunbrella, Glen Raven’s marine brandsinclude Sur Last®, a performance polyester fabric for boatcovers, Coastguard® (the original Dickson marine fabricsbrand) and Aqualon®, Harbor-timeTM and Sea-SpraéTM,fabrics for trailerable boat covers. Glen Raven is alsoNorth America’s largest maker of sailcloth which ismarketed under the Glen Raven brand.

Sunbrella® Marine ProvesStrength of Brandf anyone ever doubted the value of a leading brand, theyneed to look no further than the Sunbrella marine brand.It has earned the position as the No. 1 marine fabric

brand worldwide largely through word-of-mouth.

“The Sunbrella marine brand has been built from captainto captain, marine fabricator to marine fabricator, boatbuilder to boat builder, from boat owner to boat owner,”said Derek Robinson, Glen Raven marine market manager.“It is all based on trust. From the Far East to the MiddleEast and from North America to Europe, boaters knowthat if it’s Sunbrella, it will last and last.”

The strength of the Sunbrella marine brand was put tothe test more than 10 years ago following Glen Raven’sacquisition of Dickson, SA of France. Following themerger, Dickson began to market the Sunbrellamarine brand all across Europe with great success.

“Dickson has achieved substantial growth in the marinemarket in Europe because of the strength of the Sunbrellabrand combined with concerted marketing, sales and customerservice programs by Dickson associates,” Robinson said.

In addition to Sunbrella marine fabrics for boat tops, biminisand covers, Glen Raven markets a family of Sunbrellabrand extensions for specialized applications, ranging fromsun filtering to boat interiors. The marine brand collectionis rounded out by non-Sunbrella brands, including Sur Lastand trailer boat cover brands acquired as part of the mergerwith The Astrup Company and John Boyle & Company.

O

I

Derek Robinson Marine Market Manager

Derek Robinson joined Glen Raven in 1988 and held anumber of positions in sales and marketing before assumingresponsibilities for the marine market in 2005. Before joiningGlen Raven, Robinson was a production manager for two otherleading textiles companies. He earned a Bachelor of Sciencedegree in textile management from N.C. State University anda Master of Business Administration degree from ElonUniversity. ([email protected])

ABOVE: Derek Robinson immersing in the marine environment.

®

®

Page 7: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

Technical Fabrics Brandslen Raven Technical Fabrics, one of the majoroperating subsidiaries of Glen Raven, Inc., supportsthe Glen Raven brand both corporately and in terms

of product development and marketing. Corporately, GlenRaven Technical Fabrics is viewed as a valued partner forthe development of innovative, fabric-based solutions.From a product brand perspective, many of TechnicalFabrics offerings are branded as Glen Raven.

In addition to the Glen Raven product and corporate brand,Technical Fabrics also supports a number of brands under itsumbrella, such as HaloTech™ FR for the military, GlenGuard®

FR for flame retardant work apparel fabrics and other fabricsused in awning, marine and other outdoor markets.

Solving Global Fabric Needshe nation’s leading automobile manufacturingcompanies were searching for a new supplier ofinnovative headliner fabric. Manufacturers of protective

work apparel needed a fabric that was more comfortable andlonger lasting. Sailboat builders needed a new source forsailcloth when the leading supplier closed its doors.

The one thing that all of these market segments had incommon was the fact that they all turned to Glen Raven –a brand that is increasingly associated with providinginnovative solutions in the realm of technical fabrics,from cars to sailboats.

“From the perspective of our customers, the Glen Ravenbrand stands for integrity, quality and innovation, all froma financially sound company,” said Hal Bates, director ofmarketing for Technical Fabrics. “The common thread thatruns through all of our offerings is innovation in technicalfabric applications.”

Glen Raven Technical Fabrics is organized around marketmanagers for each of the major segments it serves –automotive, protective, outdoor, military, geosyntheticsand industrial. It’s the job of this technically orientedmarketing team to stay in touch with changing customerneeds and identify ways in which the Glen Raven brandcan provide a solution.

“We are definitely market driven as our organizationalstructure indicates,” Bates said. “It’s the responsibility ofeach market manager to stay in touch with market needsand suggest solutions that are superior to the alternativesand ahead of customers’ needs.”

In terms of supporting the Glen Raven brand, TechnicalFabrics maintains an active trade show schedule, presentspapers at symposiums, supports an Internet presencethrough glenraven.com, along with public relations andselective advertising. Under the Glen Raven brand, TechnicalFabrics carefully selects and supports major product brands.

“As a privately held company, we can take the longer viewon markets that we believe have substantial potential,” Batessaid. “Our first automotive headliner fabric was three yearsin development, but today we have substantial market sharein this segment.”

5

TechnicalFabrics

Hal Bates Director of Marketing, Glen Raven Technical Fabrics

Hal Bates, a 20-year Glen Raven veteran, leads strategicmarketing for Glen Raven Technical Fabrics, a positionhe assumed in 1995. He earned a Bachelor of Sciencedegree in textile management from N.C. State University.([email protected])

ABOVE: Hal Bates (left) planning with Jeff Michel, vice president,automotive fabrics.

G

T

Page 8: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

construction brandstrata® is as an umbrella brand covering a familyof products marketed by Strata Systems, whichbecame part of Glen Raven with the 2007 acquisition

of John Boyle & Company. Products under the Stratabrand are gaining recognition globally for advancesin soil reinforcement and stabilization technology inthe construction of roads, retaining walls, tunnels andother forms of infrastructure.

Stratagrid® is the leading brand from Strata Systems,representing the core soil stabilization and reinforcementproduct line known generically as “geogrids.” TheStrataBarrier brand covers laminated products used forwaterproofing, including foundation walls, undergroundtunnels and liners for ocean-going shipping containers.StrataSlope is the brand name for Strata’s system used forsteep slope reinforcement of up to 80 degrees, while Sleeve-ItTM

is the newest Strata brand, representing a technologicalbreakthrough that allows fencing to be installed safelyin close proximity to the top of segmental retaining walls.

Strata® Growth – FromBasement to Global Presence

hen the national plastics company whereChip Fuller and Rich Enger were workingin the early 1990s indicated it wanted to sell

their start-up geogrid division, the two managers jumpedat the opportunity. Following a leveraged buy-out, theyincorporated Strata Systems, Inc. and created an officein Fuller’s basement where the two entrepreneurs beganto implement a growth strategy for geogrid products.

Five years later, John Boyle & Company acquired StrataSystems, providing the capital that Fuller and Enger neededto continue growing. Today, Strata Systems, now part ofGlen Raven as the result of Glen Raven’s acquisition ofJohn Boyle during 2007, continues on a growth strategy,pursuing opportunities globally.

“The Strata brand is gaining recognition globallyas a result of the construction projects we supportand international conferences we attend,” said Fuller,a recognized authority in the industry. “Our team representsa combined experience of more than 120 years.”

Strata Systems’ products are available around the world,including the United Kingdom, Ireland, Egypt, Australia,New Zealand, Puerto Rico, Canada, Mexico, El Salvador,Italy, Spain and Algeria. The company recently entered intoa joint venture in India to take advantage of the constructionof a new 6,000-mile highway system in that country.

“We are selective in the countries where we expand,” Fullersaid. “We look for governments that encourage the growthof business and locations where we can establishrelationships with strong distribution partners.”

The outlook for geogrid expertise is strong globally. Inthe U.S., products and services from Strata Systems areessential to developers challenged to work with sites thatcan only be built upon with soil and slope reinforcement.Developing economies around the world, such as India,benefit from Strata’s highly specialized competence in thefield of soil reinforcement.

6

S

Construction

W

Chip Fuller President and Managing Director, Strata Systems

Chip Fuller has been involved in the geosynthetics industry for

more than 30 years as a consultant, entrepreneur, marketing

manager and currently president and managing director of Strata

Systems, Inc. He earned a degree in engineering and an MBA

degree from Florida Atlantic University. ([email protected])

ABOVE: Chip Fuller leading planning meeting at Strata company headquarters.

®

TM

Page 9: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

Commercial Graphic Brandsne of the fastest growing trends for retailers is theuse of high impact digital graphics for branding andmerchandising. Glen Raven is at the forefront of this

trend with a family of industry-leading brands.

The Sunbrella® Graphics System brand has been a majorbreakthrough in the application of detailed, full-colorgraphics on Sunbrella fabrics. The Vivitex™ (“vivid colorson textiles”) brand name was launched during 2007,covering a full line of fabrics for signs and bannersprinted on solvent-based printers.

Signmaster® Supreme is a fabric brand developed by JohnBoyle & Company for back-lit signs and banners. Otherback-lit brands from Glen Raven are Nite-Lite® and Eradi-Lite®.

In addition, Glen Raven is the nation’s leading manufacturerof fabrics for flags and banners. These fabrics are marketedusing the Glen Raven brand.

Branded Products SupportGraphic Innovation

len Raven’s brands in support of commercialgraphics are not exactly household names. Butthe way Doug Dubay sees it, branding is still

very important to this segment.

“When you give a product line a brand identity, you aresending a message to the marketplace that you are makinga commitment to meet a specific need,” said Dubay, awningand commercial graphics market manager. “We believethat branding adds value to a product, but there has tobe substance behind the brand name.”

Reviewing Glen Raven’s family of commercial graphicbrands, you quickly realize there is substance behind each.The Sunbrella Graphics System (SGS), introduced sixyears ago, represented a fundamental breakthrough inthe application of graphics to Sunbrella fabrics. Using 3Mtape, SGS systems are deployed nationwide, growing inapplications backed by a Glen Raven warranty program. TheVivitex brand, first introduced during 2007, is continuing tobenefit from research and development, resulting in fabricsthat are brighter, print faster and consume less ink.

“Our focus is on markets we already serve with fabricsand where we can provide high-tech graphic solutions,”Dubay said. “The new product brands and the advancedtechnology behind them are opening up growth opportunitiesthroughout the sign and awning industries.”O

CommercialGraphics

G

7

Doug Dubay Awning, Commercial Graphics

Market Manager

As awning and commercial graphics market manager for GlenRaven, Doug Dubay has broad responsibilities touching onsales, marketing, product development, design and productionplanning. Dubay joined Glen Raven when the companypurchased Dickson, SA in 1998. During his tenure withDickson, Dubay served as a regional sales manager for theNortheast and marine market manager for North America. Heearned a Bachelor of Arts degree in business and behavioralscience from Oglethorpe University. ([email protected])

BELOW: Doug Dubay, left, with Mike VonWachenfeldt,product manager for the Vivitex brand.

®

Page 10: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

len Raven markets GlenGuard® FR to the protectivework apparel category, offering the industry’s bestweight to protection ratio for workers exposed to

fire and electrical arc hazards. Brand extensions includeGlenGuard Racing for professional racing drivers.

Peace of Mind inProtecting Workers

s the primary brand champion for GlenGuard FR,Gary Zumstein is on a mission – to expand theuse of a protective work apparel brand that

can reduce serious workplace injuries and save lives.

“The GlenGuard FR brand is easy to believe in basedon how well our fabrics perform in relation to industrystandards,” Zumstein said. “I can have peace of mind

knowing that anyone wearing apparel made from ourbrand has the best protection available.”

The GlenGuard FR brand was launched in July 2004 as anew solution-dyed fabric formulated with FR (Fire Resistant)Kermel Fibers. The brand offers gas and electrical workersthe opportunity to wear garments that not only protectthem, but are also comfortable and attractive owing tolighter weight, long-lasting solution-dyed yarns. TheGlenGuard FR brand also meets Oeko-Tex standardswhich limit the use of harmful chemicals.

Zumstein is working to build the relatively new brandthrough trade advertising and press coverage, e-mailcommunications, garment labels, trade shows and avideo segment at www.glenguard.com.

“GlenGuard FR is a premium brand that offers premiumbenefits,” Zumstein said. “We encourage potential usersto take a broad view, recognizing that initial cost shouldnot be the deciding factor. Our brand is based on highlevels of protection, comfort and the long-life of thegarment. As a solution-dyed product, it can withstandlong-term commercial laundering and still look great;fire protection is engineered into the fibers and laststhe life of the garment. My goal is to have GlenGuard FRbecome a brand that is not only recognized butalso respected.”

Zumstein is often on the road at trade shows, conferencesand sales meetings, delivering the GlenGuard FR brand story.

“Protective work apparel is a growing market with long-term potential for our GlenGuard FR brand,” Zumstein said.“We are taking a long view because we believe in this brandand the potential good that it can do.”

8

G

ProtectiveApparel Brands

A

GARY ZUMSTEIN GlenGuard Brand Manager

A 32-year veteran of the textile industry, Gary Zumstein joined GlenRaven more than 11 years ago, having worked for a number ofindustry leaders. He earned a Bachelor of Science degree in financefrom Western Carolina University. ([email protected])

LEFT: Gary Zumstein championing GlenGuard FR branded work apparel fabrics.

Page 11: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

Architectural FireProtection Brands

equirements for fabrics used in commercial buildingsare among the most stringent in any industry. Not onlymust these fabrics be long lasting and fashion forward

in terms of styling, they must also meet stringent codes for fireretardancy. Glen Raven is responding to this challenge withtwo leading brands – Firesist HUV® and Firegard.

Firesist HUV was introduced during 2006, replacing anearlier fire retardant awning fabric, Sunbrella® Firesist.Firesist HUV has all of the fire retardant features ofSunbrella Firesist, along with other advantages in termsof strength, dimensional stability and water resistance.

The Firegard brand was created by Dickson® for acollection of fabrics for commercial spaces, meetingfire codes in Europe.

Firegard Brand IncreasesFocus on Styling

t’s not enough for a fire retardant fabric to meet strictfire codes. It must also offer colors, styling and texturesthat meet the demands of discriminating architects,

interior designers and building owners. Firegard, a brandname first introduced in Europe in 2001, is meeting thisdemand for fabrics used in wall coverings and draperies.

“Our first fire retardant fabrics were launched in the 1970swhen legislation was enacted in Europe,” said SébastienMignot, market manager for Firegard.

“Our earlier collections were more technical than decorative,which we are correcting with our newer offerings,” hecontinued. “We will launch a new product very soon that isa 100 percent flame retardant polyester that is very decorativein 30 trendy colors that coordinate with Sunbrella andDickson awning fabrics. This new collection has a verysoft hand that is close to the feel of cotton.”

According to Mignot, the demand for fire retardant fabrics inpublic spaces is broad, covering schools, museums, libraries,restaurants, night clubs, office buildings and hotels.

“More and more places, even ones not covered by thelegislation, are turning to fire retardant fabrics, but theywant decorative products more than technical fabrics,”he said. “The market for these fabrics includes interiordesigners, custom workrooms for draperies and upholstery,as well as specialty firms that specialize in designingand decorating public spaces.”

The new Firegard styling is being well received bycustomers, according to Mignot, who specializes in productdevelopment and marketing for Firegard.

9

ArchitecturalFire Protection

Sébastien Mignot Market Manager for Firegard

Sèbastien Mignot joined Dickson six years ago and has heldpositions as an area sales manager in the west of Francefor marine and do-it-yourself products. With a background inmanufacturing, marketing, product management and sales,he serves as market manager for Firegard, a position he hasheld since 2003. His education includes degrees in chemistryand business, along with a master’s degree in marketing.([email protected])

ABOVE: Sébastien Mignot leading fire protective fabrics in Europe.

(Firegard)

I

R

®

Page 12: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

10

Awning

Harry Butler Vice President, Marketing, Tri VantageTM

Harry Butler began his career with The Astrup Company more than 30 years ago after earning a Bachelor of Business Administrationdegree from Augusta State University. During his career with Astrup,Butler has held increasingly responsible positions in branch operations,including senior vice president and regional sales manager at the timeof the Astrup merger with Glen Raven. He is currently serving as vicepresident of marketing for Tri VantageTM. ([email protected])

BELOW: Harry Butler promoting the Glen Raven awning brand family.

Page 13: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

11

Awning Brandshen it comes to awnings and shade systems,Glen Raven offers the industry’s mostcomprehensive family of brands. Sunbrella®

revolutionized awning fabrics when it was introducedin 1961 as an alternative to treated cotton, offering faderesistance, ease of cleaning and durability that have madeSunbrella the leading awning brand today. SunbrellaFiresist®, the industry leading fire retardant fabric, wasreplaced during 2007 by Firesist HUV®, a new offeringwith enhanced performance features.

Orchestra and Rhythm & Harmony awning fabricbrands from Dickson enjoy lead positions in Europe, Asiaand the Middle East. These European styled fabric brandsalso fulfill an international design niche in North America.

Glen Raven’s acquisition and merger with The AstrupCompany and John Boyle & Company during 2007led to the addition of several awning brands. Solair® is aretractable awning systems brand that not only includeslateral arm awnings, motorization and fabric covers, butalso features comprehensive marketing support materialsfor fabricators. Other awning brands include Gulf Stream®

(traditional residential awning fabric popular in theNortheast), Main StreetTM (flame retardant awning fabric,which can be used for banners and other applications),PatioTM 500 (vinyl laminated, waterproof, flame retardantawning fabric) and AwnTex® (mesh awning fabric wovenfrom vinyl encapsulated yarns, offering enhancedbreathability for extreme climates.)

Awning Brands FormBroad Umbrella

s marketing director for Glen Raven’s distributionsubsidiary, Tri Vantage™, Harry Butler is in anenviable position when it comes to the awning

market. He can fulfill virtually any awning or shadeapplication with a branded offering.

You want the market leader in awning fabrics for nearly50 years? Sunbrella is the leader. Looking for a provenmethod for entering the retractable awning market? Solairgives you everything you need, right down to installationand marketing support. Searching for awning fabrics witha European style? Orchestra and Rhythm & Harmony fromDickson are the leaders.

If you are in the desert Southwest, consider an awningmade from woven mesh AwnTex, which provides shade,durability and breathability. When it comes to fire protectionin commercial products, Firesist HUV is the most advancedoffering on the market today.

“Our goal has been to create a true family of brands thatwe can clearly communicate to the awning industry,”said Butler, a 30-year veteran with The Astrup Company,previously serving as a regional manager. “The Sunbrellabrand has over many years demonstrated the value of abrand to the awning marketplace, and we are buildingon this knowledge for the benefit of all of our awningfabrication customers.”

W A

“Our goal has been to create a truefamily of brands that we can clearlycommunicate to the awning industry.”

TM®

Page 14: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

TM

®

12

Automotive Brandsroducts that Glen Raven supplies to the automotiveindustry are primarily branded Glen Raven. Solution-

dyed acrylic fabrics similar to the Sunbrella® brand havebeen used for convertible car tops since the early 1970s, andGlen Raven enjoys a leading market position for both domesticand foreign name plates. Glen Raven also enjoys a lead marketposition in fabrics used for automotive headliners.

In both of these applications – convertible car tops andheadliners – Glen Raven is responsible for products andtechnical support to trade partners who supply finishedcomponents to car makers.

Other automotive brands from Glen Raven include SunBrite®

(aftermarket headliner fabric) and AutoGuardTM (automotiveparts packaging material.)

Glen Raven Measures Upto Automotive Standards

ny company looking to be a player in the automotiveindustry would be well advised to strap their seatbelts on tightly. Exacting quality standards, strict

cost control and constantly changing business environmentsmake supplying the automotive industry a segment that thefaint at heart should avoid.

“The fabric used for a convertible car top is a relativelysmall part of the car in terms of cost, but it is tremendouslyimportant because it is right at eye level,” said Al Johnson,vice president of business development for Glen Raven.“When you are paying upwards of $100,000 for a car, thefabric on the convertible top must be perfect.”

Glen Raven entered the convertible car top niche in theearly 1970s after car makers discovered the classic goodlooks and durability of solution-dyed acrylic fabrics. Workingin partnership with the industry’s leading converters, GlenRaven has earned the lead position in fabrics for convertibletops on both domestic and foreign models.

“Quality standards for this segment are unlike any other,”Johnson said. “We typically inspect fabrics at the rate of40 to 50 yards per minute. With car top fabrics, we inspectthe fabric at six yards a minute and use two inspectors.Every flaw must be removed.”

The ability to meet exacting standards also accountsfor Glen Raven’s lead market position in fabrics forautomotive headliners. Having developed the mosttechnically advanced headliner fabric in 20 years, GlenRaven works through a trade partner to make this fabricavailable for domestic and foreign cars. One of the secretsto Glen Raven’s success with convertible car top andheadliner products is vertical integration, from yarnthrough weaving or knitting and finishing.

“We maintain an inventory of 40-50 active colors in cartops and can run samples on short notice,” Johnson said.“This level of responsiveness and quality control are adirect result of our vertical integration.”

P

Automotive

A

Al Johnson Vice President, Business Development

Al Johnson joined Glen Raven in 1993 as a market managerin Custom Fabrics after several years in performance fabricsand high-tech coatings and sealants. Johnson has served inbusiness development for Custom Fabrics and TechnicalFabrics and was recently named vice president of businessdevelopment for Glen Raven’s distribution subsidiary. Hecontinues as market manager for convertible tops, a positionhe has held for 14 years. Johnson earned a Bachelor ofScience degree in textile technology at N.C. State Universityand a Masters of Business Administration from the Universityof Tennessee. ([email protected])

ABOVE: Al Johnson reviewing BMW with Glen Raven fabric top.

Page 15: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

Military Brandsuring the past year, Glen Raven has introducedits first branded fabric for military applications –HaloTech™ FR. HaloTech FR represents an

important innovation in fabrics for military applications,including ballistic vests, load carrying equipment and packs.HaloTech FR is the first branded fabric offered to themilitary that combines superior features in all keyperformance areas – strength, abrasion resistance,water repellency and low weight, plus flame retardancy.

HaloTech™ FR TakingPerformance to New Levels

or the nation’s military, the need for burn protectionfor the individual warfighter has become increasingly

apparent due to injuries from IED’s (ImprovisedExplosive Devices) and other threats. However, therewas no available flame retardant fabric durable enoughfor use in equipment items exposed to the harshenvironment of individual combat.

HaloTech FR is a new branded fabric for the military fromGlen Raven that takes performance to a new level, marryingperformance qualities that were not possible in a singlefabric in the past. Using a base material of nylon to assurestrength, durability and abrasion resistance, HaloTech FRfabrics incorporate technology that results in superiorwater repellency and flame retardancy, which are vitallyimportant for the military.

“HaloTech FR is representative of our focus today ondeveloping value added, high-technology, branded productswith unique performance features,” said Liz Johnson, GlenRaven military market manager. “Our goal was to providethe military with a flame retardant fabric that also offeredsuperior performance in every other area. It was a complexdevelopment process that has resulted in an offering thatthe military is very excited about.”

Glen Raven, which has been involved in supplying fabricsfor the military since World War II, provides HaloTech FRfabric to prime vendors involved in the fabrication ofnon-apparel equipment for the military. Johnson and

others at Glen Raven worked directly with the armedservices in developing and testing the performancefeatures of HaloTech FR fabrics.

“As a result of HaloTech FR, Glen Raven is seen in a wholenew light by the military as an innovative company thatcan create unique offerings,” Johnson said. “We havenearly 20 other development projects underway forthe military.”

The brand name “HaloTech FR” was created as a take-offon the word “halo,” which connotes protection. The brandname is being applied to a whole family of Glen Ravenfabrics offering flame retardant protection to men andwomen in combat areas.

F

D

Military

Liz Johnson Military Market Manager

A 14-year veteran with Glen Raven, Liz Johnson specializesin fabrics for military applications, including the recentlyintroduced HaloTechFR brand. Based in the Northeast,Johnson earned a Bachelor of Science degree in marketingmanagement from Siena College. ([email protected])

ABOVE: Liz Johnson communicating Glen Raven’s first brandedmilitary product.

13

Page 16: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

TENTS/STRUCTURES Brandslen Raven offers an extensive family of brandedproducts for tents and tent-like permanentstructures. Big TopTM is the oldest tent fabric

brand in the family, having been launched by John Boyle &Company in 1922 and debuting with the Barnum & BaileyCircus. Other tent brands include Nu TentTM (block-out fabricfor tent tops), Pro-Tec® 2000 (tent side walls) and Renter’sChoiceTM (value oriented tent fabric for tops and sides.)

In terms of structural fabrics, Glen Raven offersBTF-19TM, Sunblock and Lac 650 SL, which are availablein widths up to 118 inches. Tent and structural fabricsare manufactured or sourced by Glen Raven’s Statesville,N.C. distribution/manufacturing center.

Brands Cover PartyTents to Structures

hen it comes to fabrics for tents and tent-likepermanent structures, Glen Raven’s family

of brands has the market covered. From theBig Top brand, one of the oldest and best known in theindustry, to Renter’s Choice, a value oriented brand,Glen Raven can provide a total package approach.

“We offer our tent customers just about anything they need,from material to replace a single panel or a top to fabricsfor structures up to 100 feet wide or larger,” said DanSinto, market manager for digital, tent and industrialproducts. “Our fabrics meet the California Fire MarshalTitle 19 standard as well as NFPA 701- 99 for Test Method(large scale) fire specifications. Customers can buy fromus with confidence.”

Glen Raven’s presence in the tent and structures marketis driven by products that are manufactured or sourced bythe former John Boyle & Company. This resource assuresbroad offerings from a single source for customers.

“The tent and structures market is relatively stable in termsof growth,” Sinto said. “As long as people enjoy parties,there will always be a demand for our products.”

14

G

Tents/Structures

W

Dan Sinto Market Manager, Digital, Tent and Industrial Products

Dan Sinto has the ideal background for his position as marketmanager for digital, tent and industrial products – 29 years withphoto films, plus service with laminating and digital productscompanies. Sinto, who was with John Boyle & Company for fiveyears before its merger with Glen Raven during 2007, earneda degree in applied photographic science from the RochesterInstitute of Technology. ([email protected])

LEFT: Dan Sinto demonstrating Glen Raven tent and structure brands.

Page 17: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

15

Technical SunProtection Brands

len Raven continues its leadership role in technicalsun protection as evidenced by Sunvision,Sunworker and the Sunbrella® Shade brand

extension. Sunworker, developed by Dickson in Europe,is a PVC-coated, micro-perforated fabric used to reduce heatgain in commercial buildings. Sunvision is a PVC/acrylicopen weave fabric for residential applications in shading andprivacy protection. Sunbrella Shade is an open-weave sub-brand of Sunbrella fabrics designed for market umbrellasand other applications in which partial shading is desired.

Sun ProtectionBecoming Critical Issue

ith growing concerns over global warming andthe harmful effects of UV rays, there is increasing

demand for technical sun protection products.Glen Raven is addressing this need with branded fabrics,including Sunworker, Sunvision and Sunbrella Shade.

Dickson launched the Sunworker brand in 2000 andthe Sunvision brand in 2007. Sunworker is targeted tocommercial buildings, providing an effective level of heatgain protection; Sunvision is designed for the residentialmarket, used in the fabrication of shading products forprivacy and sun protection.

“Sunworker contributes to energy savings by reducingthe use of air conditioning,” said Vincent Baudelet, solarprotection market manager for Dickson. “Sunworker fabricsrepel up to 94 percent of the solar heat and prevent the‘greenhouse effect’ in a room.

“Sunvision is an open weave fabric for residential,” hecontinued. “Sunvision filters the sun and controls the glare.”

Filling a similar niche is Sunbrella Shade, an open weaveextension of the Sunbrella brand. It is designed for lightfiltering applications, such as market umbrellas, as wellas privacy screening for indoor and outdoor spaces.

Baudelet believes that the market for technical solarprotection products will continue to grow, and Dickson iscontinuing to invest in its brands. A broader array of colorsis in development for Sunworker and a fire retardant versionof Sunvision will be launched soon. Marketing and salesprograms for both brands are being expanded.

“Sunvision will benefit from the booming residential interiordecorating trend, and demand for commercial technicalsolar products such as Sunworker will increase becauseof concerns over global warming,” he said. “Buildingsconsume more than 40 percent of all primary energy inEurope and there are new regulations in place related toenergy consumption. New buildings will have to reducetheir energy consumption by 20 percent and solar protectiondevices are part of the solution.”

Technical SunProtection

G W

Vincent Baudelet Solar Protection Market Manager

Vincent Baudelet has been with Dickson for six years in theareas of industrial marketing and product management. Previouspositions have included awning product manager, marketingmanager and solar protection market manager since September2007. He holds a degree in economics and business.([email protected])

ABOVE: Vincent Baudelet demonstrating windows protectedwith Dickson fabrics.

Page 18: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

1616

Furniture

16

Dave Swers Vice President, Commercial Business Manager

Dave Swers joined Glen Raven in 1989 after having served as director of investor relations for a leading regional bank. During his career with Glen Raven, Swers has served in sales, brand management and product development for furniture fabrics.He was recently named vice president, commercial businessmanager with responsibilities in all commercial areas of CustomFabrics. Swers earned a Bachelor of Arts degree in economics from the University of Rochester and Master of BusinessAdministration from Duke University. ([email protected])

ABOVE: Dave Swers with Lee Brooks, design assistant, conferring in fabrics library.

Page 19: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

Furniture Brandsince its introduction in the early 1980s, the Sunbrella®

furniture brand has become the market leader forpremium casual furniture available through specialty

patio shops and upscale catalogs. The strength of the Sunbrellafurniture brand is evidenced by numerous extensions, includingSunbrella fabrics for residential interiors (made possiblethrough jacquard weaving and technical innovations,)Sunbrella Sling (for high-end sling furniture) and SunbrellaSheers (decorative fabric panels for inside and out.)

In terms of furniture brand strategy, Glen Raven also offersSunSharp®, a middle-market casual furniture brand, andGlenTuff®, a brand for mass merchants. SunSharp andGlenTuff are being re-energized during 2008 as part ofGlen Raven’s market approach of “good, better, best”to meet diverse market needs.

Growing Up withSunbrella® Furniture

ou might say that Dave Swers grew up with theSunbrella furniture brand. He has fond memories fromthe early 1980s of watching his father and mother work

across the kitchen table on new colors and styling for whatwas then a fledgling brand.

Fast forward to 2008 and the brand that Dave’s father,Allen Swers, envisioned has become the leading fabricfor premium casual furniture worldwide. Dave joined hisfather at Glen Raven in 1989 to help grow the Sunbrellafurniture brand and has since taken on broad responsibilitiesthat encompass related markets.

“Our brand strategy is to be the best in every segment –premium, middle and mass,” said Swers, vice president,commercial business manager. “At the premium level,Sunbrella is the best of the best. We are pursuing a similarapproach for middle and mass markets under our SunSharpand Glen Tuff brands.”

For Swers, the Glen Raven corporate brand has been essentialto his success. With turmoil in the textile industry, Glen Ravenis seen as a healthy, dependable, growing supplier. However,furniture manufacturers and retailers also understand thevalue of the Sunbrella brand with consumers, owing tocontinual product improvement, styling innovation, legendaryperformance, brand promotion, advertising and public relations.

“We are fortunate today to have more opportunities thanwe can take advantage of,” Swers said. “In evaluatingwhere we take any of our brands, we refer to our corevalues – integrity, innovation, quality and marketing.It’s these values that guide our decision making whenit comes to brand strategy.”

17

S

“In evaluating where we takeany of our brands, we referto our core values – integrity,innovation, quality and marketing.”

Y

Page 20: INNOVATION INTEGRITY QUALITY MARKETING · 4 Marine MarineBrands wingtofaderesistance,durabilityandvirtual care-freeservice,Sunbrella®istheNo.1marine fabricbrandintheworld.Inrecentyears,the

Glen Raven, Inc.1831 Nor th Park AvenueGlen Raven, NC 27217

336.227.6211glenraven.com

Glen Raven, Inc.Glen Raven, NC USA336-227-6211

Tri VantageGlen Raven, NC336-227-6211

Strata Systems, Inc.Cumming, GA800-680-7750

FranceDickson-ConstantWasquehal, France33-3-20455959

Dickson St. ClairSaint-Clair de laTour, France33-4-74835100

ItalyDickson-ConstantGaglianico, Italy39-015-249-63-03

SpainDickson-ConstantBarcelona, Spain34-93-635-42 00

GermanyDickson-Constant GmbHFulda, Germany49-661-380820

ScandinaviaDickson-ConstantNordiska ABGöteborg, Sweden46-31-500095

Latin AmericaSunbrella/DicksonFort Myers, FL USA239-466-2660

South AfricaSunbrella/DicksonPort Elizabeth, South Africa27-41-4844443

North Pacific RimSunbrella/DicksonHong Kong, China852-2317-6390

South Pacific RimSunbrella/DicksonSydney, Australia61 (2) 997-44393

ChinaSunbrella/DicksonShanghai, China86 (21) 6294-7668

Glen Raven AsiaSuzhou, JiangSu, China86 (512) 67638100

TM