innovation, integration and leadership development through a peer coaching process marcia hyatt,...
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Innovation, Integration and Leadership Development through a Peer Coaching
Process
Innovation, Integration and Leadership Development through a Peer Coaching
Process
Marcia Hyatt, Waterline Consulting, LLP Todd Tonneson, St. Paul Travelers
Peer CoachingPeer Coaching
A group of peers commits to meet over a period of time to coach one another on their respective work challenges
Key IngredientsKey Ingredients
• Complex challenges with accountability for action
• Groups meet over time to learn and apply actions
• Questioning process uncovers assumptions
In Peer Coaching we get support to broaden our
perspectives and then to look at ourselves for the answers.
In Peer Coaching we get support to broaden our
perspectives and then to look at ourselves for the answers.
Sample AgendaSample Agenda
• Check in• Skill building• Review past projects• Current projects• Reflection
Project IdeasProject Ideas
• A new project or program start-up• Developing a new service, product or strategy• A new change initiative• Challenges with management staff• Developing client or customer relationships• Managing relationships• Career development
Action Learning Groups Action Learning Groups
ARE• Real time• Ongoing • Discovering new
approaches, creative solutions
• Learner driven
• Reflective
ARE NOT• Simulation, training• Event • Finding right answer,
applying known solutions
• Externally driven• Quick fix
Why Peer Coaching?Why Peer Coaching?
• Develops strategic leadership
• Cross-functional integration
• Outside-of-the-box thinking
• Foundation in listening and coaching skills
• Organizational learning
Practice SessionPractice Session
1. Form trios
2. Identify volunteer to share current work challenge
3. Volunteer shares challenge in 4 minutes
4. Others are passive listening devices
0
Be a person who sees others – who gets who they are and what is important to them, who gets behind them and helps move them ahead in their world.
100
Be a person who puts your projects out to others – who lets them know who you are and what is important to you, who allows them to get behind you and move you ahead in your world.
©Power and Systems Inc, Boston, MA
The 0/100 Model of PartnershipThe 0/100 Model of Partnership
Levels of ReflectionLevels of ReflectionWhat we see and do
MindsetsMindsets
Pre-conceptionsPre-conceptions BeliefsBeliefs
AssumptionsAssumptions FrameFrame
Waterline Action Learning Framework
Situation
Frame
Explore
Reframe
Action
Learning informs action and action informs learning.
Learning informs action and action informs learning.
Action
Learning
Creating Great QuestionsCreating Great Questions
• Honestly don’t know the answer
• Make the current frame more visible
• Provocative• Broadening perspectives
• 2nd largest writer of commercial U.S. property and casualty insurance
• 2nd largest writer of U.S. personal insurance through independent agents
• #85 on Fortune 500, with $24B in ‘05 revenue
• 32,000 employees in every U.S. state, Canada, Mexico, Ireland and the U.K.
JourneyJourney1998
1999
2000
2001
2002
2003
2004
2005
2006
Business Unit Leader and Marketing groups
Claim Services group
Business Unit Leader group
Business Unit Leader and HR Director groups
Business Unit Director groups
HR Director group# of Groups . . . . . . . . . # of Participants . . . . .# of Sessions/Group . .
151001-9
merger
Life CyclesLife Cycles
• Groups were started by the business, not HR
• Business conditions had substantial impact on sustainability
• Relationship-building, information-sharing, and problem-solving kept groups together
• Informal peer coaching continued after groups formally ended
Key ResultsKey Results
• Greater information-sharing
• Improved listening and coaching
• Stronger peer relationships
• Better resolution of individual challenges
• Joint decision-making
Success FactorsSuccess Factors
• Starting small and at the top
• Obtaining executive sponsorship as groups form
• Shifting quickly to self-management
• Targeting directors and above who are ready
• Fitting it to the culture
In times of change, In times of change, learners inherit the earth, learners inherit the earth,
while the learned find themselves while the learned find themselves beautifully equipped to deal beautifully equipped to deal
with a world that no longer exists.with a world that no longer exists.
~~Eric Hoffer~~