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INNOVATION CONFERENCE 2017BRANCH TRANSFORMATION FOR SMALL BUSINESSBrett Bies SVP amp CIO First Federal
Dan DeCosta1st VP CIO BayCoast Bank
Brady Young Director of Retail Banking Bank of Oak Ridge
Esther Gorbey Director of Business Systems MVB Bank
Lois Kemp NCR Field Marketing Leader - Financial Services and Channel
NCR Innovation Conference 2017 Confidential
Please use the
Innovation Conference
Event App to check-in to this session
S673
Brett Bies SVP amp CIO
First Federal
Brady Young Director Retail
Banking
Bank of Oak Ridge
Dan DeCosta 1st VP CIO
BayCoast Bank
Ester Gorbey Director of
Business Systems
MVB Bank Inc
Our Panelists
2NCR Innovation Conference 2017 Confidential
The Face of Small Business
Source Bureau of Labor Statistics(wwwsbagovadvocacy10871)|BoA SBA study| SCORE
Are innovators
Technology is important to
them
Create jobs in the community
Work 40-70 hours a week
Need flexibility additional
business services and quick
hassle-free decisions
Small business chooses how when and where they bank
Increase Convenience Extended Hours
Provide Consulting Face to Face Expertise
Tech Bar
Resource Support Facilities Tech Services
NCR Innovation Conference 2017 Confidential
Extended hours privacy first to market
Key stakeholder challenges and process
NCR Confidential
Early Adopter in Market
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
Brett Bies SVP amp CIO
First Federal
Brady Young Director Retail
Banking
Bank of Oak Ridge
Dan DeCosta 1st VP CIO
BayCoast Bank
Ester Gorbey Director of
Business Systems
MVB Bank Inc
Our Panelists
2NCR Innovation Conference 2017 Confidential
The Face of Small Business
Source Bureau of Labor Statistics(wwwsbagovadvocacy10871)|BoA SBA study| SCORE
Are innovators
Technology is important to
them
Create jobs in the community
Work 40-70 hours a week
Need flexibility additional
business services and quick
hassle-free decisions
Small business chooses how when and where they bank
Increase Convenience Extended Hours
Provide Consulting Face to Face Expertise
Tech Bar
Resource Support Facilities Tech Services
NCR Innovation Conference 2017 Confidential
Extended hours privacy first to market
Key stakeholder challenges and process
NCR Confidential
Early Adopter in Market
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
The Face of Small Business
Source Bureau of Labor Statistics(wwwsbagovadvocacy10871)|BoA SBA study| SCORE
Are innovators
Technology is important to
them
Create jobs in the community
Work 40-70 hours a week
Need flexibility additional
business services and quick
hassle-free decisions
Small business chooses how when and where they bank
Increase Convenience Extended Hours
Provide Consulting Face to Face Expertise
Tech Bar
Resource Support Facilities Tech Services
NCR Innovation Conference 2017 Confidential
Extended hours privacy first to market
Key stakeholder challenges and process
NCR Confidential
Early Adopter in Market
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
Small business chooses how when and where they bank
Increase Convenience Extended Hours
Provide Consulting Face to Face Expertise
Tech Bar
Resource Support Facilities Tech Services
NCR Innovation Conference 2017 Confidential
Extended hours privacy first to market
Key stakeholder challenges and process
NCR Confidential
Early Adopter in Market
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
Increase Convenience Extended Hours
Provide Consulting Face to Face Expertise
Tech Bar
Resource Support Facilities Tech Services
NCR Innovation Conference 2017 Confidential
Extended hours privacy first to market
Key stakeholder challenges and process
NCR Confidential
Early Adopter in Market
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
Tech Bar
Resource Support Facilities Tech Services
NCR Innovation Conference 2017 Confidential
Extended hours privacy first to market
Key stakeholder challenges and process
NCR Confidential
Early Adopter in Market
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
NCR Innovation Conference 2017 Confidential
Extended hours privacy first to market
Key stakeholder challenges and process
NCR Confidential
Early Adopter in Market
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
Key stakeholder challenges and process
NCR Confidential
Early Adopter in Market
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
10NCR Innovation Conference 2017 Confidential
ldquoYou changed not just the way I do business but my liferdquo
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
Whatrsquos next
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
Review Your Current Small Business Strategy
Is there existing retail branch transformation that can also drive small
business growth
What would be needed to effectively serve small business
Focus on Small Business for Branch Transformation
12NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
bull Status Quo could not meet long term needs of community nor SMB
bull Lack of understanding of what Interactive Teller is
QampA
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential
You can earn 10 points toward the
Innovation Game right now
Please go to ldquoSchedulerdquo in the
mobile app find this session and
take a short survey to provide
feedback
Surveys will remain open for 2
hours
Survey code is S673
14NCR Innovation Conference 2017 Confidential
Please give us your feedback
INNOVATION CONFERENCE 2017
THANK YOU
Please use theInnovation ConferenceEvent App to check-in to this session
NCR Innovation Conference 2017 Confidential