innovation and quality how is your iq?. “change that creates a new dimension or performance” -...
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INNOVATION AND QUALITY
HOW IS YOUR IQ?
“CHANGE THAT CREATES A NEW DIMENSIONOR PERFORMANCE” - PETER DRUCKER
INNOVATION & QUALITY
AtlantiCare Innovation CouncilTerri Schieder, RN, MS, MBA – VP Business Development and Physician Integration
AtlantiCare’s Innovative Ideas Program– Harnessing the power of 5,000 to achieve innovation
Hak Kim, MBA – Executive Director Corporate Finance
Creativity = Innovation + Quality– New Thinking for breakthrough results
Paige Younkin, RN, BSN – Project Director for ACO
Fear of Public SpeakingGlossophobia
Obesity Epidemic
NOT SO CREATIVE IDEASTO COMBAT FEAR OF PUBLIC SPEAKING
Imagine everyone in their underwear
Too Much Scrutiny
NOT SO CREATIVE IDEASTO COMBAT FEAR OF PUBLIC SPEAKING
Imagine everyone in their underwear
Use a Teleprompter
NOT SO CREATIVE IDEASTO COMBAT FEAR OF PUBLIC SPEAKING
Imagine everyone in their underwear
Use a Teleprompter
Tell a joke to break the ice
According to most studies, people's numberone fear is public speaking. Number two is death. Death is number two. Does that sound right?This means to the average person, if you go toa funeral, you're better off in the casket than doing the eulogy
--- Jerry Seinfeld
Idea Management ProgramA critical tool to harness the original thinking of
AtlantiCare’s 5,000 employees
HARNESSING THE POWER OF 5,000
ATLANTICARE
ATLANTICARE INNOVATIVE IDEASORIGINAL FOCUS Best Financial Performance
Reduce Cost
Enhance Revenue
FUTURE ROLLOUTAtlantiCare’s 5 Bs
INTENTIONS – ACTIONS = SQUAT-- James Hunter
Marketing the program
– Quest for the Best Newsletter
– AtlantiCare LeadershipTeam
(ALT) Presentations
– Employee Quality Fair
CLICK ON THEINNOVATIVE IDEAS LOGO
EASY AS 1-2-3
Submission Forms are on AtlantiCare’s Intranet
THREE “R” PROCESSRECOGNIZE
Acknowledge and reward the submitter for their idea
REVIEW
Ideas are vetted by Idea Revive Committee – a cross functional team made up of various representatives from all Entities
RESPOND
Communicate to idea submitter the decisionand next steps
Management Recognition of employeeswho are wearing these pins
REWARDS AND RECOGNITIONAll eligible idea submitters will be entered into a $250 monthly drawingIdeas approved by the Committee will generate an additional $100 rewardAll idea submitters will receive an acknowledgement letter from CEOAtlantiCare’s Innovative Light Bulb Pin
Atlanticare President’s Award for Innovation
REWARDS AND RECOGNITION
CROSS FUNCTIONAL TEAM REPRESENTINGVARIOUS ATLANTICARE ENTITIES
IDEA REVIEW COMMITTEE
Review all idea submissions to determine idea feasibility and make recommendations for idea consideration and implementation
– IRC will contact the Directors/Managers who will be impacted by the ideas in order to solicit their feedback and approval
The IRC will forward idea approval recommendationsto Senior Management affected by the idea within a reasonable timeframe
RESULTSProgram Launch March 2009
– 200 Ideas submitted
9 ideas implemented
Best practice sharing
Green Initiatives
2010 results
– 427 Ideas submitted
Senior Playground
Exercise as a Vital Sign
LESSONS LEARNED
Accountability of Ideas
– Dedicated resource
– Responsive Management
Engagement
– Proper communication w/ idea submitter
More Quality, Less Quantity
Educate staff – “What is an Idea?”
– Eliminate comments
INNOVATIVE IDEAS 2.0Revamp program to focus ideas around a specific question– Improves ownership– Easier vetting process
Use the Idea Forum to share/solicit ideas– Staff/Mgrs can utilize the power of 5,000 to solve problems– Best practice sharing
“Shark Tank”– Major ideas are presented to Senior Leadership Team
for discussion/decision– Introduces a sense of entrepreneurship
NOT SO CREATIVE IDEASTO COMBAT FEAR OF PUBLIC SPEAKING
Do the entire presentationw/o speaking – a laBlue Man Group
Give out AC Salt WaterTaffy so the crowd can’tboo – a la Glee
At the end of presentationstart fist pumpin’ –a la Jersey Shore
CREATIVITY EQUALS
C = I + Q
INNOVATION + QUALITY
NEW THINKING FOR BREAKTHROUGH RESULTS
CREATIVITY IS THE DRIVER FOR INNOVATION
INNOVATIVE PROCESS
CREATIVITEY CHAMPIONS
A Tool AtlantiCare Created for the Purpose of –
Imbedding innovation into the culture of AtlantiCare
Create environments that support creative thinking
Create forums for idea generation and break through thinking
Facilitation of groups for purpose of creative thinking
CREATIVITEY CHAMPIONS
Training
Three day onsite course led by consultant
Learned to organize and lead “Brainstorming” Sessions
Engage in creative problem solving with groups
CREATIVITEY CHAMPIONS
If this process proves
unsuccessful you may want to
consider enlisting the assistance of
a Creativity Champion
INNOVATION PROCESS
How we use our skills
Facilitation and co-lead groups that are in need of problem
solving around a current issue
Resource to departments for assistance and participation in
creative strategic planning sessions
Facilitation of redesign processes
Create safe and comfortable climate for divergent thinking
CREATIVITEY CHAMPIONS
How we use our skills
Introduction to session
Present the question to be brain stormed
Present current state of reality
Explain ground rules
Ice breaker activity
Brainstorm
Criteria for voting
Action plan and accountability
SAMPLE SESSION
Fostering a climate for creativity and innovation
CREATIVITEY CHAMPIONSBrain Storm Ground Rules
Withhold JudgmentQuantity not qualityWild ideasListen attentivelyPiggyback on others’ ideasResponses- short & to the pointNo side talkPhrase ideas as statementsNo squelchers (idea killing)
PHASES OF INNOVATION
LCS
LikesConcernsSuggestions
How topresent
feedback onan idea in a
non-threatening way. Can beused in any
setting.
How we use our skills
Many requests to provide general facilitation of meetings
Need to continue to train Champions to accommodate demand
Required preplanning of sessions with leaders needs to be clearly articulated
Need to market service internally
Train a diverse group of champions from all areas and levels within organization
LESSONS LEARNED
CREATIVITY & INNOVATION FORMALIZED
QUESTIONS