innocell operation services (“ios” i pq ) to tender 1. · innocell operation services...

InnoCell Operation Services (“IOS”)

In Hong Kong Science Park (“HKSP”)

Management Agreement No. PD/MA/003 (“Agreement”)

Notice of Invitation for Expression of Interest (“EOI”) and

Apply for Pre-qualification (“PQ”) to Tender

1. Invitation for Expression of Interest

Hong Kong Science Parks and Technology Parks Corporation (“HKSTP”) is inviting

professional accommodation/facilities management companies (“Operator”) to express their

interests in undertaking the operation services (“Services”) of Innocell, Hong Kong Science

Park.

2. Description of InnoCell, Hong Kong Science Park

2.1 Hong Kong Science Park (“HKSP”) is located at Tolo-harbor waterfront in Pak Shek Kok,

New Territories. A 22-hectare parcel of land has been allocated to HKSP for its

development.

2.2 InnoCell is an on-site residential building with 17-storey and located on a 32,000 sq. ft. site

adjacent to the southeast entrance of HKSP. It comprises of the followings for people

connect-collaborate-create when being completed by the end of 2020. Please see Annex I –

The Project Brief for detailed particulars of InnoCell.

2.3 InnoCell is an important ancillary infrastructure to HKSP’s existing facility. It will provide

short to medium term accommodation units with flexible design and ancillary facilities, such

as shared working spaces, for leasing to staff of the incubatees and start-ups in HKSP.

2.4 InnoCell will be operated with the co-living concept by the Operator under the direction and

guidance of HKSTP while the facilities management team of HKSP will be providing the

support on hard services. The details of the roles and responsibilities of the Operators are

as follows:-

Responsibilities The Operator HKSP Facilities

Management Team

Front Office Management X

Community Engagement X

Housekeeping & Cleaning X

Lease & Reservation X

Software Maintenance X

Financial Management X

Inventory & Procurement X

Responsibilities The Operator HKSP Facilities

Management Team

Value added Services X

Smart-operation System X

Physical Security X X

Emergency Response X X

MEP System Maintenance X

Building Maintenance X

Façade Cleanings X

3. Scope of Operating Services

3.1 The Operator will be required to provide the operating services in different work stages of

the service period as tableted below:-

Stage Main Scope of Works

a) Construction Design Review, Familiarization and Suggestion

Site Monitoring (from Co-living FMS point of view)

Quality Monitoring (from Co-living FMS point of

view)

Support for Leasing activities

Establish Co-living FMS System(s) with functions

which are applicable to InnoCell including but not

limited to having Customer-Friendly Interfaces (UIs),

APIs for the Integration with other Systems, and

Customization for InnoCell

Pre-Testing & Commissioning

Others as requested by HKSTP

b) Handover Record Checking

Verify the O&M Manuals, Drawings and Testing

Certificates

Attend Testing and Commissioning Exercises

Defects Taking and Monitoring of Rectification

Attend Trainings from Manufacturers

Setup the approved smart- operation System(s)


c) Operation Takeover of Facilities

Responsible for soft services, hard services, operations

and community services

Assist in Leasing and Reservation

Operate InnoCell with the approved smart operation

system(s) and fine-tune, adjust, improve, modify the

smart operation- system(s) from time to time as per the

request from HKSTP

Budgeting and day-to-day financial management

Monitoring and review of the Service Level

Agreements and the Key Performance Indicators for

various services. These will be further developed and

agreed with the successful tenderer

Benchmarking the performance of InnoCell with

internal budgets and market best practices and proven

global standards. Details of these exercises and scope

will be developed with the successful tenderer

Cooperate with the HKSP’s facilities management

teams/agent(s)/service providers to deliver effective

accommodation and community facilities management

services at InnoCell


4. Proposed Term of Assignment

4.1 Tentatively, the assignment shall be divided into 3 stages, namely construction stage,

handover stage and operation stages respectively. Subject to the actual site progress, the

construction stage will be commenced from September 2020 while the handover stage

will be commenced from December 2020. The operation stage will be commenced from

January 2021 for a term of three years.

4.2 HKSTP has the option to extend the term for a further three years subject to HKSTP’s

sole desecration.

5. Submission of Expression of Interest

5.1 Interested company is requested to submit the following information via our HKSTP

TENDER Website:

a) Relevant Experience:

To provide the relevant property and facility management projects undertaken by your

company with information such as

Experience of property administrative/site management in Hong Kong together

with information on the extent and nature of the services provided;

List of the accommodation properties/facilities with total area and numbers of

room currently managed by your company in Hong Kong/overseas. Details of

experience and expertise in pre-management and handover of new project;

Experience in development of co-living FMS system(s);

b) Staff Resources:

To provide the staff resource information, such as

Knowledge, experience and capability of key staff;

Total number of staff directly employed by your company in Hong Kong,

Asia-Pacific and overseas (excluding staff from out-sourced subcontracts);

Organisation Chart of your company in Hong Kong showing the company

structure and number of staff;

The curriculum vitae of the key staff likely to be employed for the services;

c) General Performance Record:

To provide general performance record information, such as

Performance record and award;

Valid certificates of quality management, environmental management, health

and safety management standards and etc. (e.g. ISO/OHSAS standards);

Letters from different clients with positive response (i.e. indicating above

average performance) for reference;

d) Innovative Ideas on Smart/Green & Sustainable FM practices:

To provide a description of any innovative ideas on smart, green/sustainable

and safety initiatives as well as integrated facility management techniques to

improve the customer service and HKSTP’s image for management of the

InnoCell;

5.2 Late submissions or submissions that do not conform to the requirements will NOT be

considered. At this stage, the submission is NOT intended to be comprehensive, please

limit your submission to the requested items above.

6. Pre-Qualification Criteria

6.1 Suitable operator will be short-listed for submission of detailed technical and fee proposals.

6.2 HKSTP will solely base on the self-contained submission as mentioned above for

short-listing. The selection criteria are set as follows:

Pre-qualification (PQ) Criterion Weighting

1. Relevant Past Experience (Note 1)

Co-living Establishment/Hotel/Serviced Apartment/Guesthouse

Experience in accommodation management of Co-living

Establishment/ Hotel/Serviced Apartment/Guesthouse with track

record in community building and smart facilities management

technologies in Hong Kong and/or outside Hong Kong. The

company has been charging of the said premises for at least 3

years in the past 10 years.

Note 1

Interested company shall have at least ONE (1) qualifying job

references. In case that the company fails to submit the sufficient

number of qualifying job references for consideration OR the

submitted job references are found to be not qualifying for the

respective criterion due to absence/inadequate substantiations to

support the relevancy/competency of company’s experience, the

PQ submission of the company shall not be further considered.

40%

2. Staff Resources

The company shall nominate the following professional staff to be the

core personnel for the services:-

Senior Operation Manager with at least 10 years of relevant

hospitality management experience

The CV of the proposed personnel shall be submitted for vetting.

30%

3. General Performance Records

10%

4. Innovative Ideas & Good Accommodation and Community FM

Practice

a) Elaboration of the experience and achievements in Hong

Kong and/or Overseas projects in management properties

with community building and smart-operation system.

b) Forethought of integrated Facility Manager’s role in

facilitating co-working and networking among multiple

tenants; and

c) Others as proposed by the interested company

20%

6.3 It is the intention of HKSTP to short-list not more than ten (10) highest score operators.

Any operator obtaining a zero score in an individual section will not be considered.

HKSTP is NOT bound to invite any party to further submit any bids. It should be noted

that HKSTP will NOT be responsible for the reimbursement of any cost incurred for the

preparation of the submission.

7. Closing Date

7.1 Company should submit the EOI proposal and one copy of Non-Collusive Tendering

Certificate, duly signed with company chop (in the form set out on Annex II and Annex IV

to this EOI) to the tender box as shown on Annex III before 12:00 noon on 20 July 2020.

7.2 In case any Expression of Interest submitted before the revised closing time, they shall be

allowed to be withdrawn and re-submitted by the respective companies.

8. Enquiry

8.1 Any queries regarding this tender shall be submitted to our Associate Director-InnoCell

Business and Operations, Ms Vivian Chau, ([email protected]) on or before 17 July

2020.

mailto:[email protected]

Annex I

Page 1 of 6






The Project Brief

A. Introduction

1. Hong Kong Science and Technology Parks Corporation (“Corporation” or “HKSTP”),

a statutory body wholly-owned by the Government, currently operates and manages

the Hong Kong Science Park (“HKSP”).

2. InnoCell is a non-profit making residential institution serving as part of the

supporting facilities of HKSTP, providing working space-cum-temporary

accommodations for selected tenants and incubatees at HKSP. InnoCell aims to

attract talents to Hong Kong, bring about wider benefits to encourage technological

innovations and take the city into its next stage of economic development.

3. InnoCell would provide a space for the residents to work, exchange ideas and live all

within HKSTP to facilitate a more intensive collaboration. This is in line with the

mission of HKSTP which is to connect stakeholders, facilitate knowledge transfer and

nurture talents to accelerate technological innovation and commercialization.

4. InnoCell is an important ancillary infrastructure to HKSP’s existing facility. It will

provide short to medium term accommodation units with flexible design and ancillary

facilities, such as shared working spaces, for leasing to staff of the incubatees and

start-ups in HKSP.

5. Target Occupants* of InnoCell includes:-

i. HKSTP Incubatees / start-ups;

ii. Overseas or Mainland employees of our existing partner companies of

HKSTP; and

iii. Overseas or Mainland visiting scientists / researchers participating in I&T

related projects/programmes in Science Park.

* All occupants meeting the pre-set criteria will be evaluated by an assessment

panel before admission.

Annex I

Page 2 of 6

6. Particulars of InnoCell:-

Site Location At the junction of Chong San Road and Science Park

Road in Pak Shek Kok

Site Area About 2,948m2

No. of Storey 17

Maximum Gross

Floor Area (GFA) About 15,300m2 (i.e. Plot Ratio = 5.4)

Building Height About 59.20mPD (About 53.04m)

No. of Bed Space About 500

Unit Mix

(All units are fully

furnished)

Studio Unit (about

248 sq ft) : 45%

Twin Unit (about

243 sq ft) : 18%

Co-living Unit

(about 248 sq ft) : 31%

Family Unit (about

496 sq ft) :

6%

(incl. 1 no Accessible Unit)

Design Theme Smart, simple, vibrant and chic

Common Facilities

Recreational facilities including reading/computer/video

game/music and game rooms, common rooms, ancillary

office, laundry mart, gym, landscaped areas, etc.

Room Amenities

Fully furnished units with work station, smart furniture,

bathroom, kitchenettes, wall storage and custom

cabinetry, etc.

Visitor Car parking

Space 2 (incl. 1 no. Accessible Carpark)

Loading/Unloading

Bay 1 (HGV)

B. Time Frame of Services

1. The timeline of InnoCell Operation Services is as follows:-

Work Stage Tentative Service Period

a) Construction Stage From the time of appointment to Oct 2020

b) Handover Stage From Oct 2020 to Dec 2020

c) Operation Stage From Jan 2021 to the end of appointment

Annex I

Page 3 of 6

Plan A – Location Plan of InnoCell

INNOCELL

INNOCELL

Annex II




Notice of Invitation for Expression of Interest (“EOI”) and Apply for Pre-qualification

(“PQ”) to Tender

Template to be marked on the returning envelope

RESTRICTED (TENDER)

To: Chief Project Development Officer Hong Kong Science and Technology Parks Corporation

5/F., Building 5E,

No. 5, Science Park East Avenue,

Hong Kong Science Park,

Shatin, N.T., Hong Kong

Re: InnoCell Operation Services

In Hong Kong Science Park

Management Agreement No. PD/MA/003



Submitted By: _______________________________

Annex III






Location of Tender Submission Box

Location Plan of Tender Submission Box at 5/F, Building 5W

Photo of Tender Submission Box at 5/F, Building 5E

Annex IV

Declaration Form by Consultant

on Compliance with the Ethical Commitments Requirements

To: Hong Kong Science and Technology Parks Corporation

Attn.: Mr. Simon Wong, Chief Project Development Officer

InnoCell Operation Services

In Hong Kong Science Park

Management Agreement No. PD/MA/003

Invitation for Expression of Interest and Apply for Pre-qualification (PQ) to

Tender

(1) We confirm that we have complied with the following provisions and have

ensured that our directors, employees, agents and sub-consultants are aware of the

following provisions:

(a) Prohibiting our directors, employees, agents and sub-consultants who are

involved in this Agreement from offering, soliciting or accepting any

advantage as defined in section 2 of the Prevention of Bribery Ordinance,

Cap 201 when conducting business in connection with this Agreement;

(b) Taking all measures as necessary to protect any confidential/ privileged

information or data entrusted to us by or on behalf of the Employer from

being divulged to a third party other than those allowed in this Agreement.

(2) We further confirm that we have ensured that our accountants, insurers and

legal advisers are aware of the provisions requiring us taking all measures as necessary to

protect any confidential/privileged information or data entrusted to us by or on behalf of

the Employer from being divulged to a third party other than those allowed in this

Agreement.

Company :

Authorized Title / Name :

Signature

(with Company Chop) :

Date :

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