ingram micro | professional services ingram micro 3 rd party warranties build customer loyalty...
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Ingram Micro | Professional Services Ingram Micro 3 rd Party Warranties Build Customer Loyalty with Warranty Services. John Redman Manager of Professional Services Operations September 27, 2013. Agenda. Introduction to 3 rd Party Warranties Why Offer 3 rd Party Warranty Services - PowerPoint PPT PresentationTRANSCRIPT
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Ingram Micro | Professional ServicesIngram Micro 3rd Party Warranties
Build Customer Loyalty with Warranty Services
John RedmanManager of Professional Services Operations
September 27, 2013
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2
Agenda
■ Introduction to 3rd Party Warranties■ Why Offer 3rd Party Warranty Services■ Options■ Profitability potential■ The Pitch■ Introduction to IM Link■ IM Link Resources
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3
Product Protection PlansProtect customer’s equipmentProtection beyond Manufacturer’s Warranty24x7 SupportSupport full lifecycle of customer’s assetsMore than just insurance
3rd Party Warranty Services
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Future customer loyaltyPeace of mind on protected investmentsMinimize down time when failure does occur
Increased revenue and margin opportunities2 out of 10 will purchase just by being askedCost of Supporting damaged and dead inventory
Stay competitiveWho else is speaking to your customers?Are your competitors including this as a service?
Why Offer Extended Service Coverage
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3rd Party Warranty ServicesCoverage OptionsStandard Service (3-5 business days) Next Business Day1 year, 3 year, 4 year, 5 year plans
Vendor Agnostic Category Options Electronics Whitebox Computers / Whitebox Servers Desktops / Notebooks / Tablets / Servers
Service OptionsRepair or ReplaceAccidental Damage from Handling (ADH)
Customer BenefitsPeace of mind on protected InvestmentsMinimize down time during failureAvailability and Accessibility
Partner BenefitsStay focused on future salesRevenue and Margin opportunitiesReduced Costs (Support / inventory)Stay CompetitiveIncrease customer loyalty
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 6
Profitability Potential25 laptops being purchased
6
Laptop Price (per device) $700
Total HW Sales (25 devices) $17,500
Standard, 3 years of PPP (MSRP per device)
$288.99
Additional Revenue Potential (25 devices)
$7,225
Reseller Price (per device) $184.00
Potential Partner Profit $2,625 (36% GM)
Other Considerations:Competitor OfferingsOn-call / After Hours SupportOpportunity CostCustomer LoyaltySingle Source Solution Provider
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The Pitch
Questions to Ask your End-UserWhat happens if your device goes down?When do you expect to refresh this product?Are you looking for peace of mind?What other purchases have Extended Service Protection?Automobiles, Appliances, Other Electronics, Jewelry, etc.
2 out of 10 Customer will purchase Extended Service Plans just from being asked
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 8
www.IngramMicroLink.com
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 9
Professional Services – IM LinkVAR Resellers MSP Vendors
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IM Reseller Partner Network IM Vendors Partner Network Staffing Partners
< I M L i n k >
IM Professional Servicescust
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es Plan Implement Manage SupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech
Support
Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration
Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation
Benchmarking Warranty Asset Disposition Break-Fix Hardware Support Software Support Business Recovery Training/Certification Recycling-Remarketing
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 10
Ingram Micro Professional ServicesIM Link
IM brokered solution provider networkStandard hourly rates for labor services
IT Staffing ServicesPermanent or temporary positionsFlexible Staff Augmentation Solutions
IT Asset Disposition ServicesSecure and responsible disposal Removes liability for information
SCORE Professional ServicesCategory and Vendor Specific ServicesSKU’d and Customizable SOW’s
Ingram Micro Training AcademyClassroom or Online – guaranteed to runCan be resold to end users
3rd Party Warranty ServicesPrivate label product protectionVariety of Coverage Options
Remote System Admin ServicesSave a truck rollOutsource support and development
System Integration ServicesCompliment Cloud Services salesCustomizable to end-user environments
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Questions?
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For submitting requests through IM Link…www.ingrammicrolink.com
Sales and Support Assistance…[email protected] | (800) 456-8000 x67247 | x66686 | x66492
To become an IM Link Service Provider… [email protected] | (800) 456-8000 ext 66686 | (800) 235-4128
Follow us: Ingram Micro Professional Services @IMProServices
[email protected] | x67014 @johnredman3
Getting Linked Up with IM Link
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.