A Partner’s Guide to INGRAM MICRO

TECHNICAL ENABLEMENT

Partner Technical EnablementEvery day at Ingram Micro, we think about how we can bring the highest value to our reseller partners’ development and growth. Our goal is to enable your business be more agile, to help you plug into your customers’ lifecycle of IT decisions and to help close the gap quicker toward sales and profitability.

As your business transforms in this era of anytime, anywhere mobility, the internet-of-things (IOT), big data and cyber security, a strong technical partnership is imperative. Our Technical Enablement team is here to help you leverage existing and emerging technologies so you can efficiently and effectively deliver business outcomes to your customers. We continually explore new technologies, market drivers, and best in an effort to improve our offerings to you. It’s our mission to help you capture a greater share of the market by shortening the sales cycle by providing con-sultative support services at every step of the way. We’re dedicated to helping you gain foundational technical knowledge coupled with a keen focus on market trends and best practices. We’ll work with your sales, technical and management teams to drive more value and deeper levels of engagement with your clients.

• Lifecycle Awareness• Communication• Entanglement• Flawless Execution• Partnership• Value-Added Services

• Lifecycle Awareness• Communication• Entanglement• Flawless Execution• Partnership• Value-Added Services

End to End Solutions: DefinedTime tested technology solutions and practices are challenged to keep pace with rapidly changing business needs. Emerging tech-nologies, manufacturers and methodologies are having a significant impact on the success of the IT solution provider. You must build relationships and leverage a network of channel partners to remain efficient and effective in delivering high value solutions to your customer.

While our partners have traditionally known Ingram Micro for our Procurement & Logistics capabilities, Ingram Micro is focused on enabling our partners to effectively deliver value to your clients throughout the ENTIRE technology lifecycle. By delivering end-to-end services throughout the supply chain, we can help you reduce costs, increase profits, improve your ability to scale and ultimately get your products and services to market quickly and accurately.

During the sales engagement and pre-sales processes, Ingram Micro’s Technology Consultants and Professional Services are here to provide channel leading experience across the broadest technology solution offering in the industry. We have a wide breadth and depth of knowledge technology solutions and market trends combined with nearly 1000 certifications and hundreds of years of related experience. Our team is ready and able to work with you to grow your business.

Ingram Micro provides support across the entire technology lifecycle.

Pre-Sales Technical SupportIn addition to practice development services offered through Partner Technical Enablement, our Pre-Sales Technical Support team offers channel partners a best-in-class ensemble of cross-trained,business-minded, pre-sales technical support specialists. These specialists collectively attend over30,000 hours of training each year — most of it directly from the manufacturer — and hold over 1000certifications and accreditations. This knowledge enables the team to provide true multi-vendorsolutions that are guaranteed to provide answers to your end-users’ business needs.

Call Technical Support for:

• End-user needs consultation• Product recommendations• BOM creation• Solution design suggestions

• Vendor and product comparisons• Multi-vendor compatibility validation• Upsell and cross-sell identification• 100% accurate solution quotes

* Eligibility requirements may apply to access Pre-Sales Technical Support at (800) 445-5066. Please contact your Ingram Micro sales team to discuss eligibility.

Ingram Micro Technical Support

1 Networkingg 1 Cisco 77263g 2 HP Networking 77472g 3 Dell Networking 76145g 4 Network Security 76102g 5 Network Storage 76429g 6 Networking Technology 76295

2 Servers, Systems & Notebooksg 1 HP Systems 77264g 2 IBM/Lenovo Systems 77265g 3 Cisco Systems 76701g 4 Dell Systems 76951g 6 Systems Configuration 76326

3 Printing & Videog 1 HP Printing 76329g 2 Other Printing 76328g 3 Video Conferencing 76101g 4 Scanners & Digital Cameras 76332g 5 Video/Display Products 76520

4 Storage, Peripherals & Softwareg 1 Data Storage 76327g 2 PC Application Software 77091g 3 Cellular & Wireless Mobility 76144

g 4 Peripheral Products 77092

5 Technology Help Desksg Cloud Services 76065g Components/System Builder 76423g Digital Imaging 76332g Digital Signage / ProAV 76355g High End Storage 76429g High Performance Computing 76588g Network Security 76102g Networking Technology 76295g Physical Security 76097g Point of Sale 76342g Power Solutions 77252g Systems Configuration 76326g Tablets and Mobility 76144g Unified Communications 76101g Virtualization 76237g Wireless Networking 76152

6 Specialty Support Teamsg APC 77255g Citrix 77254g Dell 76951g Discontinued & Pre-Owned Products 76831g Eaton 76260g Emerson (Liebert/Avocent) 76120g Fortinet 76124g HPC Solutions 76202g IBM Software 76117g Integration Services 77962g Juniper Networks 77253g Microsoft 76291g Netgear 76162g Shoretel 76925g Symantec 77266g VMware 76390g V7 77256

(800) 445 - 50668:30 am - 8:00pm ET, Monday - Friday

Updates to this information are available at www.ingrammicro.com

Partner Technical Enablement Technology Consultants

Our team can provide you with:

• Strategic and consultative technical business planning

• Guidance & best practices addressing market trends

• Comprehensive IT solutions

• Building and strengthening technology practices

• Driving technical proficiency and readiness of partners

• Solutions focused on education and partner enablement services

Ingram Micro’s Technology Consultants and Solution Center Engineers have a wide breadth and depth of knowledge of technology solutions and market trends. With over five hundred certifications and hundreds of years of related experience, our team is ready and able to work with your sales, technical and executives within your business. We are driven to help you succeed!

Professional & Training ServicesDeveloped out of Ingram Micro’s dedication to uncovering and investing in new ways to help our partners expand and extend their IT services business with minimal investment and business risk, Ingram Micro Professional & Training Services offers opportunities for solution providers to evaluate, discover, deploy, service and support new solutions throughout the technology lifecycle.

Through the Ingram Micro Link online portal, every Ingram Micro partner has access to one of the industry’s deepest professional services benches. Solution providers can expand their services portfolio by leveraging the expertise of other partners and vendor technical resources while continuing to manage the relationship with the customer.

Contact: (800) 456-8000 ext. 76094proservices@ingrammicro.comtraining@ingrammicro.com

TECHNOLOGY BUSINESS CONSULTANTS

Solution CenterIngram Micro recognizes the tremendous opportunities and challenges our VARs face with searching for the correct solution to meet your clients’ needs. Our Solution Center, located in Buffalo, NY, is a state-of-the-art demonstration and education facility designed to address the needs of IT solution providers who sell advanced technologies into SMB, enterprise and vertical markets. Our dedicated staff, experienced in the entire build-out of a solution, provides invaluable advice that is difficult to get anywhere else.

Top manufacturers, including Cisco, Citrix, Dell, HP, IBM, Intel Security and VMware, have forged partnerships with Ingram Micro to supply their latest technologies in our Solution Center. By bringing together an unparalleled selection of sales and technical resources in one place, our Solution Center can empower you to help your clients make confident investments within key technologies including data center, wireless networks, server, storage, virtualization, IP communications, business continuity/disaster recovery, mobility, networking and security.

Our key offerings include: • Multi-vendor solution demonstrations• Sales-enablement education - proof of value

& “how to sell”• Live and virtual product walk-throughs • Feature-benefit & partner consultations• Manufacturer-sponsored training

• One-on-one technical briefings• Proof-of-concepts with current inventory• Partner consultations• Live, virtual and online training classes

Ingram Micro Partner Technical Enablement