ing delivers continuous delivery as a serviceschd.ws/hosted_files/swampup2017/1a/ing deliveres cd as...

www.swampup.jfrog.comCopyright © 2017 JFrog. All Rights Reserved

ING delivers Continuous Delivery as a ServiceTaco Bakker - ING

ING delivers Continuous Delivery as a Service

Taco Bakker, Chapterlead CD

Global CD at Scale

Amsterdam • 26 May 2017

Abstract

How can you deliver software incredible fast to your customer throughout your entire enterprise?

ING, a global financial institution offering retail and wholesale banking services to customers in over 40 countries, has established an innovative continuous delivery practice that helped transform them into a leading Fintech company. In this session, ING will share its Continuous Delivery as a Service (CDaaS) concept and its journey that sped up the delivery process from weeks to hours. You will learn about the challenges that ING encountered and solved in this journey and the next milestones in this global continuous delivery journey, including how they are leveraging Jfrog Artifactory.

Taco Bakker

ING Chapter Lead Continuous Delivery as a Service

1. Introduction

2. The Journey

3. The Automation

4. The Service

5. The Results

6. The Future

4

Agenda

Introduction

About me..

Find me on: www.tsbakker.nl Twitter: @tsbakker65 LinkedIn Github Wordfeud Facebook Instagram ViVino SnapChat FourSquare Google+ Spotify

Taco Bakker

Me

Master of Computer ScienceUniversity of Amsterdam

Lean Six Sigma Black Belt

>5 years of experience in Agile Scrum, DevOps and

Continuous Delivery

Chapter Lead Continuous Delivery ING

Enjoying Wine & Travel

From Holland

http://www.tsbakker.nl/

7

About ING

ING IS A GLOBAL FINANCIAL INSTITUTIONWITH A STRONG EUROPEAN BASE

THE PURPOSE OF ING BANK IS TO EMPOWER PEOPLE TO STAY A STEP AHEAD IN LIFE AND IN BUSINESS

Customers Countries Employees

more than

33Mprivate, corporate and institutional customers

more than

40in Europe, North America, Latin America and Australia

more than

52,000

Software is eating the World

8

The old way of working isn’t good enough anymore

9

Agile Scrum, Continuous Delivery and DevOps really make a difference

10

But how can you deliver software incredible fast to your customer throughout your entire enterprise?

11

The JourneyImplementation of Agile Scrum, CD and Devops @ING

Code Build Deploy Test Accept Release

Waterfall (Before 2009)

13

High costs

Delivery too late

Disappointing results


Agile Scrum (from 2009)

14

Faster development

Better aligned

Only Dev, not Ops

Throughput still disappointing

Continuous Delivery (from 2012)

15


Faster delivery of software

Better organized

More automation

Throughput still disappointing

DevOps (from 2013)

16


Faster delivery of software to customer

Everybody in team has the same goal

Room for improvement

The AutomationHow we automated the IT delivery process @ING

The one goal: Automate everything!

18

Build

Deploy

Test

- Whatever -

Build - Continuous Integration

19

Code Orchestrate Build Check Store

Deploy - Continuous Deployments

20

Test - Agile testing

21

How we were building software

22

How we wanted to build software

23

Automation was sub-optimal

24

The ServiceHow we combined knowledge to create a standard CD Pipeline @ING

CD explained01

Tooling02

Support03Continuous Delivery (CD) means incredibly rapid, repeatable & reliable new functionality for the customer

26

Customer

• Continuous Delivery (CD) is aimed at:

Rapid: Delivering valuable software faster and more often

Repeatable: change your deployments in routine affairs by automating ideally all the steps that bring code to production

Reliable: enabling teams to ensure the compliancy, quality, and the value of software systems

DevOps

CD explained01

Tooling02

Support03

Team specific processes often come with downsides

27

DevOps team Customer





Duplication of tasks and operation

Little/no knowledge sharing and learning

Often not fully automated

Maintenance of own tools takes time

Less agile

Focus on processes instead of value creation

CD explained01

Tooling02

Support03By using a shared Continuous Delivery pipeline, ING gains significant benefits

28






Shared Continuous Delivery pipeline

Increased team collaboration

Automation of boring tasks

Early use of customer feedback

Less errors

Faster time to market

Fully maintained CDaaS tools

https://cdportal.ing.net/home

https://cdportal.ing.net/home

CDaaS is aimed at:

1. being a manufacturing-like production line that automates ideally all the steps that brings the code to production reducing the cycle-time in delivering valuable software

2. enabling the teams to ensure the compliancy, quality, and the value of software systems

Why Continuous Delivery as a Service?

Automation

Quality

Create a standard CD pipeline for ING IT teams globally (~1000 teams)That teams can use as a serviceSupporting Linux and Windows applications

Take the best practice as a starting point and make it scalable.

It must be reliable, performant, secure, and awesome!

The challenge

30

One Portal to rule them all

31

Version Control with GitLab

32

• One centralized Git system

• Fully connected to CD pipeline

• Collaboration between teams

#active GitLab users: 5314#GitLab groups: 1115#GitLab projects: 13213

Artifact Management with Artifactory

33

34

#artifacts 3.500.000

#binaries 2.500.000

#local repos 1800

#remote repos 39

#users 4000

#groups 2600

#permissions 900

#storage 11.5 TB

#growth 1TB / month

Artifact typesNumbers

Artifactory

• Team• Team• Artifact• Team• Artifact• System

• Team• Artifact• System

• Team• Artifact• System • Build

• Team• Artifact• System • Build• Deploy

• Team• Artifact• System • Build• Deploy

Tooling• CDaaS portal

Tooling• CDaaS portal• LDAP

Tooling• CDaaS portal• LDAP • Vault

Tooling• CDaaS portal• LDAP • Vault

Tooling• CDaaS portal• LDAP • Vault• Script buildserver

Tooling• CDaaS portal• LDAP • Vault• Script buildserver• Deploy trigger

Tooling• CDaaS portal• LDAP • Vault• Script buildserver• Deploy trigger

Automating Artifactory for CDaaS

35

Building Software

37

• Every team their own Jenkins

• Running in a Docker container

• Pre-configured with connections in CD pipeline

• Freedom to install your own plugins

• LCM by central team

• Configuration stored on HA filesystem and Git

#Jenkins: 379

Environment agnosticdeployments processes

Generic for all applications

Additional functionality

# applications to Prod: 523

# deployments per month: ~20.000

Scaling Deployments

38

Administration

Stop / Start

Installation

Approval gates

Rolling deployments(active/active)

Deployment trackingReporting

Promotion

Automated Tests

Rollback – Full redeployment

And more…

The ResultsWhat CD as a Service brought us @ING

Going to production takes minutes/hours

Considerable reliability improvements

Relaxed atmosphere on the floor

> 500 application going through one pipeline to our customers

One opinionated flow for all the (≈600) teams

CA Release Automation

Concept Of One without

enforcement

CD portal intranet page Support desk

CDaaS video Continuous Delivery newsletter

Support info Proposition & roadmap

Community Search Public usage dashboard FAQ’s and How-to’s

Active Confluence knowledge base

Productization

The FutureWhat will be next @ING?

We Have Achieved Continuous Delivery

PRACTICES AND PEOPLE:

Agile scrum or kanban for all our changes

Continuous delivery for all our releases

DevOps and skilled IT engineers for our complete organization

AUTOMATE EVERYTHING:

Provisioning ofvirtual machines

Builds

Code quality checks

Security checks

TOTAL NUMBER OF RELEASES

THE RESULTS SO FAR ARE GREAT:

Faster time to market (<6wks cycle time)

Lower number of incidents (>50% reduction)

Higher frequency of releases (>12,000 releases per month)

Deployments

Tests

Acceptance criteria

Metrics & analysis

Monitoring

Global Continuous Delivery Journey

Artifactory DR architecture current state

48

Artifactory HA architecture end state

49

Artifactory repo structure and security

50

ing delivers continuous delivery as a serviceschd.ws/hosted_files/swampup2017/1a/ing deliveres cd as...

Documents