infrastructure services - building the foundation for the ... · hcl’s it infrastructure...

1 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential

INFRASTRUCTURE SERVICES – THE 21ST CENTURY FOUNDATIONSpeaker: Anand Birje – Executive Vice President, Infrastructure Services


HCL’S INFRASTRUCTURE BUSINESS SNAPSHOT

$2.35

31

34000+

B I L L I O N

C O U N T R I E S

P E O P L E

Data Center & Cloud Services | Workplace Services | Network ServicesSecurity & GRC | Enterprise Platform Services

Key Service Lines

240+C U S T O M E R S

Delivery Locations

http://www.shutterstock.com/pic-51955312/stock-photo-hand-pushing-a-button-on-a-touch-screen-interface.html


INFRASTRUCTURE SERVICESGrowth Journey


CLASS-LEADING GROWTH & PROFITABILITY…

23 New Customers in 12 months

Multiple successful executions for transformation deals > 250M

23% Y-o-Y revenue growth

45% win rate & 48% deals won against global competition

0%

5%

10%

15%

20%

25%

0

500

1000

1500

2000

2500

FY11 FY12 FY13 FY14 FY15 FY16

Infrastructure Service Revenue & EBIT Growth

Revenue EBIT


…WITH IMPROVING EMPLOYEE PRODUCTIVITY….

0

10

20

30

40

50

60

70

80

0

5000

10000

15000

20000

25000

30000

35000

40000

FY11 FY12 FY13 FY14 FY15 FY16

FTE Headcount Revenue/Employee

Employee Productivity ImprovementsAutomation levers applied in more than 54% of accounts

Avg. 35% of reduction in human effort

FP project dominance enhances Automation impact

Intensive training program for reskilling resources in Automation & Digital technology


…AND A SATISFIED & DIVERSE CUSTOMER BASE.

42.248.6

57.3 58.6 56.3

0

10

20

30

40

50

60

70

2011 2012 2013 2014 2015

Annual CSAT Scores of HCL

95% Renewal Rate

(Scale of -100 to 100) (Source: Feedback Consulting)

249Customers

52% of Revenue from top 26 customers

71% of revenue from G2000 customers

Onsite PMO Ramp-up, SWAT Team, Regional CTOs


NotPublished

NotPublished

NotPublished

NotPublished

HCL IS WIDELY RECOGNIZED AS AN INFRASTRUCTURE LEADER.

CompaniesRevenue Ranking

Forrester Ranking

IBM 1 1

HCL 7 2

Accenture 9 3

TCS 8 4

HP 2 5

Cap Gemini 6 6

CSC 5 7

Atos 4 9

Fujitsu 3 12

2014 2015 2016

Leader Leader Leader

Leader

Leader Leader

Leader Leader

2015 Global Infrastructure Wave Report.


OUR PORTFOLIO OF IP GIVES US SIGNIFICANT ADVANTAGE.


SO DOES OUR EXTENSIVE PARTNERSHIP ECOSYSTEM.

Strategic360° Growth

NextGeneration


INFRASTRUCTURE SERVICESMarket Opportunity – FY’17 & Beyond


REBIDS AND FIRST TIME OUTSOURCES WILL BE KEY GROWTH DRIVERS…

All Infra with only 25% of MNS Only contracts renewals

60% Retention rates and 40% comes up for Rebid

30% Revenue shrinkage during renewals

Annual Infra Renewals TCV = $78.9B. ACV = $22.5B

80% of G2000 Companies & 20% of Non G2000 Companies

TCV ACV

$51B $14.6B

$30.5B $8.7B

$12.2B $3.5B

$8.5B $2.4B

With 40% Win Ratio TCV = $3.4B, ACV = $1.0B

Ass

um

pti

on

s

1-500

501-1000

1001-1500

1501-2000

Overall

80%

49%

39%

28%

49%

2015 Global Outsourcing Penetration Rate (Source: ISG)

Forbes Rank


THE ADDRESSABLE MARKET IS SUBSTANTIAL IN FY’17

NetworkingServices

WorkplaceServices

DatacenterServices

IAASTotal Value of Rebids = $22.58B (ACV)/79.8 (TCV)

MNC Contract Rebids= 52%

% of G2000 Not yet Outsourced = 51%

Americas & EU contribution= 82%

$31.5 B

$42.3 B

$36.3 B

Total Market Size= $184.1B


$59.5B3.5% CAGR

$105 B20% CAGR

Total Market Size= ~$260B

Infra Consulting & Design

Infra Build & Implementation

$65 B2.1% CAGR

Digital Initiatives

…IN 2019 THE GROWTH CONTINUES WITH DIFFERENT DRIVERS...

Sources: Gartner IT Spend Forecast 2014-19, Everest Digital Adoption Survey

NetworkingServices $59.8 B

WorkplaceServices $44.5 B

Datacenter Services $51.4 B


CROSS-SELL OPPORTUNITY

Focused Client Partner Program Rolled out to grow existing accounts through top-notch delivery and cross/up-sell.

472Apps

223ERS

141Infra


LOOKING AHEAD

21st Century Blueprint for Infrastructure


DIGITAL IS SHAPING THE INFRASTRUCTURE BUSINESS…

HCL’s IT Infrastructure Blueprint for the 21st Century Enterprise is “Business Aligned”, “Agility Driven” and “Cost Optimized”.

Multi-ModalIT for Digital

MobilityUnified

Experiences

Cloud/SAASFIRST

SecurityAssurance


…AND THIS HAS SHAPED OUR “21ST CENTURY ENTERPRISE (21CE)” SERVICE PORTFOLIO…

WORKPLACE OF THE FUTUREDigital, Personalized,Empowering, Secure

NGEN NETWORKSProvider-agnostic, FlexibleHigh Performance, Secure

MANAGED SECURITYProactive, Cloud-basedData Protection, GRC

BUSINESS PLATFORMSRapid, Scalable, Flexible, Cost-effective

NEXT-GEN DATA CENTERHybrid, Elastic, User CentricLean & Simple

DRYiCE™ AUTONOMICS& ORCHESTRATIONPro-Human Automation, Pragmatic, Business Outcome Focused, Simplified Operations

21CE INFRASTRUCTURE

• EXPERIENCE-CENTRIC

• AGILE & FLEXIBLE

• REDUCED TCO


…THE RESULTS ARE EVIDENT IN RECENT G500 WINS.

Customer Country 21CE Transformation Levers

Large Automobile Mfr Sweden 21CE Infrastructure, DRYiCE Automation

Medical Devices Mfr USA Next gen Datacenter, DRYiCE Automation

Personal Care and Beauty Products Leader

USANext Gen Workplace & Datacenter, DRYiCE Automation, BEYONDigital

Leading Financial Institution Norway 21CE Infrastructure, DRYiCE Automation

Global Technology Giant USA Next Gen Datacenter on Azure, DRYiCE

Industrial Solutions Leaders USANext Gen Workplace, Service Integration & Management, DRYiCE Automation

Telecommunications Company USA Next Gen Workplace Services, DRYiCE Automation

Global leader in Payments USA 21CE Infrastructure, DRYiCE Automation, BEYONDigital

Global Industrial Tech Leader Sweden Cloud on Azure, DRYiCE Automation, IOTWorks


ACCELERATING GROWTH THROUGH INORGANIC MEANS

Market Access, New Service Capability

Workplace Services Transformation & Systems Integration

I.T Operations Transformation through A.I.


THANK YOU

infrastructure services - building the foundation for the ... · hcl’s it infrastructure...

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