infotainment system programming: usb or sps · infotainment system programming: usb or sps...

CONTENTS

Infotainment System Programming: USB or SPS . . . . . . . . . . . . . . . . . . . . . . . . 1

Take the 2015 TechLink Reader Survey . . 1

Are You Programming or Reprogramming . 2

Apple CarPlay Now Available in Many 2016 GM Models . . . . . . . . . . . . . . . 3

Adaptive Cruise Control and Lane Keep Assist Inoperative in High Temperatures . . . . . . . . . . . . . . . . . . 4

Steering Bind after I-Shaft Removal . . . . . 4

Engine Timeout after Extended Idle . . . . . . 5

2015 Service Advisor Satisfaction Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Bulletin Review . . . . . . . . . . . . . . . . . . . . . 6

Emerging Issues . . . . . . . . . . . . . . . . . . . . . 7

Customer Care and Aftersales

October 2015, Volume 17, No. 19

Techline News

At TechLink, our goal is to provide the latest GM technical news and repair information to help you quickly and accurately repair the vehicles that come into your service department every day .

We cover a wide range of topics, from the latest diagnostic and technical repair information to Techline programming, new model features, special tools and more .

We would like to hear from technicians and other service department professionals about the types of repair information to cover as well as get your thoughts on how we’re doing . Your input

will help in determining the coverage of future editions . So which topics are of interest and value to you?

Click the Survey link on the right side of the TechLink home page to take a short survey about the information you want most in TechLink . The survey will be available until the end of October .

Your input is very important to us . Thanks for taking the time to complete the survey . We’ll share the results when the survey is complete .

Thanks to Lisa Scott

What Do You Think? Take the 2015 TechLink Reader Survey

Infotainment System Programming: USB or SPSProgramming the infotainment systems on GM vehicles often involves downloading the latest calibrations from TIS2Web through the Service Programming System (SPS) . This is referred to as SPS programming for the infotain-ment components, just as is done on many other modules in a vehicle . In addition, there is also infotainment system programming that requires calibrations downloaded to a USB flash drive . The Service Information instructions, including bulletins and PIs, explain which type of program-ming is needed . Many times, both types of programming — SPS and USB — are required .

Generally, SPS programming updates a module’s firmware, or operating system, while USB programming updates the software of a component .

Infotainment Components

The Human Machine Interface (HMI), Radio, and Instru-ment Panel Cluster (IPC) are all modules in a vehicle that may require USB programming at some time . A USB programming event is sometimes followed by a normal SPS programming event .

continued on page 2

2 October 2015

What’s the difference between setting up a control module, programming and reprogramming? Each one is done at different times based on the state of the control module .

Here are some defini-tions that may make it easier to understand the different programming procedures .

Thanks to Mike Magyar

Infotainment System Programming: USB or SPScontinued from page 1

Are You Programming or Reprogramming?

The HMI is responsible for video for the infotainment display, Blue-tooth, USB, memory card reader, and speech recognition functions . The HMI module communicates with the infotainment display mod-ule via the LIN bus for control information, touch communications and dimming level . Digital video data is sent to the display through a dedicated video cable .

The radio is the Media Oriented Systems Transport (MOST) BUS master . The MOST is a high-speed multimedia network . The radio also communicates with other components and systems within the vehicle via GMLAN .

USB Programming

USB programming is required when a software update is released for a certain issue . The USB programming will update the software to repair the condition . The USB programming is then followed with normal SPS programming to ensure the operating system and software are both the latest versions . This is done so that both are compatible and working together, and that all modules function correctly .

When radio programming instructions advise technicians to use Service Programming System (SPS) programming to reprogram the radio, this refers to normal SPS programming .

For example, when a radio is replaced, it has the latest software loaded so USB programming is not required for the new radio to function correctly . But if an updated software calibration has been released to address a repair condition, a module, such as the HMI, will need to be reprogrammed using a USB flash drive fol-lowed by SPS programming using the latest calibration available on TIS2Web .

TIP: USB programming requires a USB 2 .0 flash drive . The mini-mum USB flash drive capacity requirement is 4 GB . Use TIS2Web to download the correct version of the software for the vehicle that is being programmed . Any existing data on the USB flash drive will be erased during the TIS2Web-to-USB flash drive download pro-

cess . Once the software is downloaded to the USB flash drive, do not add any data to the storage device .

Follow the SPS on-screen instructions when performing a USB pro-gramming event . After connecting a USB flash drive to the Techline PC, select the appropriate control module and the USB Copy/USB File Transfer option on the SPS Supported Controllers screen .

If there is software currently loaded on the USB flash drive, it will be verified and, if the files are incorrect, they will be deleted and the correct files will be loaded . If the files on the USB flash drive are correct for the vehicle being serviced, the Techline PC will not delete those files and will allow the drive to be re-used .

Once the USB flash drive is plugged in to the USB port in the vehicle, the infotainment system will recognize that update files are available . Technicians should follow the infotainment display on-screen instructions and select Update when prompted . Use a USB port located in the center console or glove box when performing infotainment system and IPC updates . USB ports located on the radio itself should not be used for module programming updates .

Procedure Description

Set-UpA procedure that configures a Control Module to vehicle-specific content, operating location, etc . This is also known as “bit flipping” or “option configuration” . It’s done one time as part of a Control Module replacement procedure .

LearnA procedure that stores operating ranges, component identifiers, etc . of components or systems . It’s also known as “initializing” . This is done one time as part of a component or control module replacement or in some instances after a battery disconnect .

Programming A procedure for loading the operational software or calibration files into a newly installed control module performed using the Service Programming System (SPS) application .

Reprogramming A procedure to update a module with new software or calibration files . This is a labor-only procedure per-formed using the SPS application .

USB Program-ming

A procedure to update a module with new software or calibration files using a vehicle USB port . This is a labor-only procedure performed using the SPS application and a USB flash drive .

Sequential Pro-gramming

A procedure to update more than one module with new software or calibration files in a predefined order or sequence . The sequence is critical to the outcome of the event and is done automatically by the SPS application .

Use a USB port in the center console or glove box when programming.

continued on page 3

October 2015 3

Infotainment System Programming: USB or SPScontinued from page 2

Apple CarPlay Now Available in Many 2016 GM ModelsThe 2016 LaCrosse, Regal, ATS, CTS, ELR, Escalade models, Camaro, Colorado Corvette, Impala, Malibu, Silverado, Suburban, Tahoe, Volt, Canyon, Sierra and Yukon models equipped with radio RPOs IO5, IO6, IOA and IOB include the new Apple CarPlay feature .

Apple CarPlay capability en-ables iPhone users to access select smart-phone apps through the touchscreen of the MyLink, IntelliLink or Cadillac CUE system or by voice via Siri . Supported apps include Phone, Messages, Maps, Music and third-party audio apps . A full list of supported apps as well as compatible iPhone models can be found at www .apple .com/ios/carplay .

Connecting CarPlay

If CarPlay is available with a driver’s smartphone, a projection icon will appear on the infotainment home page . No app is required for Apple CarPlay . Simply connect the iPhone by plugging the com-patible phone USB cable into a USB data port using the device’s factory-provided USB cable . Be sure to use a factory USB cable; aftermarket cables may not work .

TIP: Siri functionality must be turned on in the iPhone settings menu .

Once properly connected, the projection icon on the home page will change to the Apple CarPlay icon . Touch the icon to launch CarPlay . If enabled on the infotainment system, Apple CarPlay may launch automatically upon USB connection .

The Bluetooth connection to the infotainment system will discon-nect when CarPlay is launched . Press and hold the Push to Talk

button on the steering wheel or the Phone button below the info-tainment screen to activate voice commands for Phone, Messages and other apps .

When plugged into a USB port and running CarPlay on the infotain-ment screen, the iPhone can still be used by a passenger to access other functions of the phone .

CarPlay Concerns

If there are operating concerns when using Apple CarPlay, run a CarPlay system check by performing the following:

1 . Confirm that the owner has the latest version of iOS installed on the iPhone .

• On the iPhone, go to Settings – General – About – Version

2 . Confirm an official Apple Cable is being used .

• Confirm no adaptors are being used .

• Confirm the quality of the cable (i .e no damage such as kinks or pinches to the cable)

3 . For CarPlay connectivity issues, Siri must be enabled .

• On the iPhone, go to Settings – General – Siri

4 . For CarPlay connectivity issues, confirm CarPlay is enabled in the Restrictions setting .

• On the iPhone, go to Settings – General – Restrictions .

TIP: Currently known device issues and possible corrections can be found in #PI1537 . Many issues may be the result of cellular network or carrier concerns or may require an Apple iOS update .

Before calling the GM Technical Assistance Center regarding an Apple CarPlay condition, gather the following information:

• Device hardware (iPhone 5C, iPhone 6, etc .)

• iOS version

• Mobile service provider

• WiFi setting on or off, connection, available customer data

• Bluetooth headset connected

Thanks to Hassan Abdallah

When programming the HMI, it will not allow the installation of the same software version on a USB flash drive . If the same software is detected, the installation process will not start .

TIP: HMI damage may a result if the incorrect software is in-stalled using USB programming . Be sure to select Human Machine Interface Control Module – USB Copy/USB File Transfer for each specific VIN be programmed . TIS2Web will check the software cur-rently loaded on the USB flash drive . If the files are incorrect for the vehicle, the files will be deleted and the correct files will be loaded to the USB . When the USB flash drive is loaded with the correct files, a warranty code will be provided .

SPS Programming

After USB programming, if SPS program also is required, follow the SPS on-screen instructions to download the necessary calibration from TIS2Web for the supported controllers .

For many infotainment system repairs, updated software calibra-tions may be released to address specific issues . In many cases, these repairs do not require USB programming . Update the radio using the SPS system with the latest calibrations available on TIS2Web just as is done for other control modules .

When programming some radios, the vehicle modules must go to sleep for five minutes after programming . If not, the vehicle may not have sound, a blank screen may appear, there may not be any touch response, or the wrong screen may appear . If these conditions are present, turn off the vehicle and wait the required five minutes be-fore starting the vehicle again .

Thanks to Mike Magyar

4 October 2015

until the temperature falls within the operating range .

There are two failure modes based on the ECU temperature . The data seen in GDS 2 will be different depending on which failure mode is present .

First stage – Adaptive Cruise Temporarily Unavailable message, Lane Keep Assist and camera image sensor do not function

GDS Data:

A . Disengage history shows Active Safety Control Module as YES for loss of communication .

Second Stage – Adaptive Cruise Temporarily Unavailable message, Lane Keep Assist and camera image sensor do not function, FVCM stops functioning on the bus

GDS Data:

A . Disengage history shows Active Safety Control Module as YES for loss of communication .

B . Disengage history shows Front View Camera Module as YES for loss of communication .

C . DTC U026A (Lost Communication with Frontview Camera Module) sets .

The operation of these systems in high ambient temperatures with the vehicle parked in direct sunlight should be considered normal . When the temperature of the FVCM drops to within the normal operating range during the same drive cycle, the Adaptive Cruise Control and Lane Keep Assist features will return to normal operation .

Not parking the vehicle in direct sunlight during high ambient temperatures will lessen the chances of these conditions occurring . In addition, driving the vehicle with the air conditioning on will help in decreasing the cabin/FVCM temperature as quickly as possible .

Thanks to David Antal

Adaptive Cruise Control and Lane Keep Assist Inoperative in High TemperaturesOn some 2013-2016 ATS, SRX, XTS; 2014-2016 CTS (VIN A); and 2015-2016 Escalade models equipped with Adaptive Cruise Control (RPO KSG) and Lane Keep Assist (RPO UHX), these features may be inoperative after the vehicle has been parked in direct sunlight in high ambient temperatures .

An Adaptive Cruise Temporarily Unavailable message may be displayed In the Driver Information Center (DIC) when attempting to use Cruise Control . The Lane Keep Assist feature also will be inoperable on startup and the button indicator will not be illuminated . If the Lane Keep Assist switch is pressed, the DIC will display Lane Keep Assist Unavailable .

These conditions may be the result of the internal ECU temperature exceeding 85° C (185° F) in the Frontview Camera Module (FVCM) used for these features, which causes the image sensor to shut down . The Frontview Camera Module is located forward of the interior rearview mirror .

The internal operating temperature range for the image sensor is -40° C to 85° C . (-40° F to 185° F) . When the high temperatures occur, the image processor no longer functions and the Adaptive Cruise Control and Lane Keep Assist features will be unavailable

Lane Keep Assist button

UPDATE: Steering Bind after I-Shaft RemovalThe steering may bind when turning the steering wheel after having removed the I-Shaft for a service procedure on some 2015-2016 Colorado and Canyon models . The binding may be caused by the I-Shaft nose plug sliding down the inside of the lower I-Shaft and into the joint when the shafts were separated .

TIP: The I-Shaft nose plug is used as an assembly aide for vehicle production only to assist in properly aligning and connecting the upper and lower I-Shaft sections .

To correct the binding, remove the lower I-Shaft . Next, inspect the upper I-Shaft to determine if the plug is still installed . If still in-stalled, remove the plug, discard it and reinstall the lower shaft .

If the plug is not present in the upper I-Shaft, check down the inside of the lower I-Shaft and joint for the plug . Invert the shaft, manipulate the joint and tap the open end on a shop towel on a workbench . If found, remove the plug, discard it and reinstall the lower shaft .

Some vehicles may have a foam insert in the lower shaft to help

prevent the upper shaft nose plug from falling into the lower shaft joint . Remove the nose plug but leave the foam insert in place

Thanks to Ken Cole

I-Shaft nose plug

October 2015 5

GM TechLink is published for all GM retail technicians and service consultants to provide timely information to help increase know-ledge about GM products and improve the performance of the service department .

Publisher:John Meade GM Customer Care and Aftersales

Editor:Lisa G. Scott GM Customer Care and Aftersales

Technical Editor:Mark Spencer /mspencer@gpstrategies .com

Production Manager:Marie Meredith

Graphic Design:5by5 Design LLC/dkelly@5by5dzign .com

Fax number: 3 1-248-729-4704

Write to: * TechLinkPO Box 500Troy, MI 48007-0500

GM TechLink on the Web: : GM GlobalConnect

General Motors service tips are intended for use by professional technicians, not a “do-it-yourselfer .” T hey are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle . Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely . If a condition is described, do not assume that the information applies to your vehicle or that your vehicle will have that condition . See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information .Inclusion in this publication is not necessarily an endorsement of the individual or the company .

Copyright© 2015 General Motors All rights reserved .

Engine Timeout after Extended Idle

Share Your Thoughts with GM2015 Service Advisor Satisfaction Survey Ends October 25

An engine run timeout feature is now standard on all 2015-2016 Tahoe, Suburban, Yukon models and Escalade models equipped with Pushbutton Keyless Start (RPO BTM) .

2015 Models without RPO AVF (Built before October 6, 2014)

These models will power off after 2 .5 hours if the driver leaves the vehicle with the key fob while the engine is running and the shift lever is in Park .

After 2 .5 hours, if the engine is still running and the key fob is in the vehicle, the vehicle will look for the key fob and, if it locates it in the vehicle, reset the timer an additional 2 .5 hours (5 hours total) . After 5 hours, the vehicle will turn off .

2015 Models with RPO AVF (Built after October 6, 2014) and 2016 Models

These models will power off after 1 hour if the driver leaves the vehicle with the key fob while the engine is running and the shift lever is in Park .

After 1 hour, if the engine is running and the key fob is in the vehicle, the vehicle will look for the key fob and, if it locates it in the vehicle, reset the timer an additional 1 hour (2 hours total) . After 2 hours, the vehicle will turn off .

On all models, if the shift lever is moved from Park at any time while the engine is running, the timer will reset and start over .

This is normal operation and no repairs should be made .

Thanks to Scott Fibranz

The 2015 Service Advisor Satisfaction Survey is taking place now for U .S . dealerships . All service advisors at GM dealerships are encouraged to voice their opinions . The industry-wide service technician survey will take place in 2016 .

GM and other automotive manufacturers co-sponsor this annual survey of service technicians and service advisors from across the country . The purpose of the survey is to collect feedback on dealership service trends, satisfaction levels, and dealership operational issues regarding the level of support from GM and the dealership .

To access the service advisor survey, go to www .gmserviceadvisorsurvey .com .

A random ID is assigned when signing into the survey . Write down the ID . It will allow you to exit and return to your survey, picking up where you left off .

To complete the survey, you will need your 6-digit Dealer Code/BAC Code . The survey should take approximately 15 minutes to complete . All survey responses are strictly confidential and you can indicate at the beginning of the survey if you would like your responses to be anonymous .

The 2015 survey will be available until October 25, 2015 .

Your feedback is very important . Please take this opportunity to provide your comments and suggestions about your experiences .

Thanks to George Kalso

Take the survey at www.gmserviceadvisorsurvey.com

6 October 2015

Bulletin Review

Bulletin Category Bulletin Number Subject Models

Body Repair

General Information

15-NA-018 Updated Front Fascia License Plate Bracket Installation Instructions

2016 Chevrolet Volt

Body Repair

Brakes

15-05-25-001 Service StabiliTrak Message Displayed, DTC C0196-5A Set in Electronic Brake Control Module

2015-2016 Cadillac Escalade Models; 2014 Chevrolet Silverado 1500; 2015-2016 Chevrolet Silverado, Suburban, Tahoe; 2014 GMC Sierra 1500; 2015-2016 GMC Sierra, Yukon Models

Body Repair

General Information

08-08-51-003F Information on Removing Protective Film Bumper Covers Upon Delivery of Vehicle

2012-2016 Chevrolet Express, GMC Savana

Body Systems

Power and Signal Distribution

15-NA-013 Exterior Lighting Inoperative - Incorrect Upfitter BCM Connections

2008-2016 Chevrolet Express, GMC Savana

Body Systems


12-08-132-001C

Accessory Power Outlet and Trailer Lighting Fuse Replacement

2011-2016 GM Passenger Cars and Trucks

Diagnostic Overview, Starting Point, and Programming

Driver Information and Entertainment

Steering

15-NA-014 Upon Start-Up Head Up Display (HUD) and Steering Wheel Switch Backlight Appear Off

2016 Cadillac ATS, CTS, Escalade, XTS


Exhaust Emissions Test

General Information

15-NA-010 Information on New Low Mileage Vehicles (Less Than 1000 Miles) That May Not Pass California Smog Check

2015-2016 GM Passenger Cars and Trucks


Transmission/Transaxle

15-NA-007 Firm Garage Shifts, Start Up Clunk, DTC P16F3 2015 Cadillac Escalade, Chevrolet Silverado, GMC Sierra, Yukon


Engine/Propulsion

15-NA-006 Steam/Vapor Coming from Front Grille or Radiator Area, Engine Runs Rough or Stalls, DTC P0506 Set

2014-2015 Chevrolet Impala (VIN 1)


15-08-44-003 Loud Drone or Growl Noise Heard from Inside Vehicle

2014-2015 Buick Encore


05-08-44-024D Return or Reimbursement of Customer Owned CDs, DVDs or Navigation Discs

2016 and Prior GM Passenger Cars and Trucks



15-NA-008 Voice Recognition/Voice Command Poor or Erratic Performance

2016 Buick Enclave, Chevrolet Traverse, GMC Acadia


HVAC

15-NA-001 Diagnostic Tips for HVAC System Blowing Hot Air or Outside Air Temperature Reads 32°F (0°C) After Service Work But Actual Temperature is Higher Than 32°F (0°C)

2016 Buick Encore; Cadillac ATS, CTS, Escalade; Chevrolet Colorado, Tahoe, Suburban; GMC Canyon, Yukon

Engine

Engine/Propulsion

15-NA-019 Fuel Odor During Fuel Filling or During Idle, Possible P0442 or P0455 DTCs Set

2013-2015 Escalade; 2013 Chevrolet Avalanche, Silverado LD; 2014-2015 Chevrolet Silverado 1500; 2013-2015 Chevrolet Suburban, Tahoe; 2013 GMC Sierra LD; 2014-2015 GMC Sierra 1500; 2013-2015 GMC Yukon

Engine

Engine/Propulsion

06-06-01-007I Information On Identifying Duramax™ Diesel Overpower Engine Breakdown or Non-Function Due to Aftermarket Power-Up Devices vs . Non Overpower Engine Non-Function of Pistons, Cylinders, Valvetrain Components, DTC P003A or P111D Set

2001-2016 Chevrolet Silverado; 2003-2009 Chevrolet Kodiak; 2006-2016 Chevrolet Express; 2001-2016 GMC Sierra; 2003-2009 GMC TopKick; 2006-2016 GMC Savana

Engine

Engine/Propulsion

04-07-30-013C Automatic Transmission Shift and Engine Driveability Concerns and/or MIL ON Due to Aftermarket Oil Bath Air Filter Use

2016 and Prior GM Passenger Cars and Light Duty Trucks

October 2015 7

Bulletin Review

Bulletin Category Bulletin Number Subject Models

Engine/Propulsion


15-NA-012 Impala Bi-Fuel Whistle Noise Coming from Rear of Vehicle During Acceleration, Stop and Go Driving and/or After Filling CNG Fuel Tank

2015-2016 Chevrolet Impala (VIN 1)

Engine/Propulsion

General Information


15-NA-011 Intermittent Stall in Heavy Traffic and/or Driving Down Steep Grades

2014-2015 Chevrolet Spark

Engine/Propulsion 15-NA-002 Fuel Odor, Fuel Leaks and/or Hard Start 2016 Cadillac CTS-V; 2015-2016 Cadillac Escalade; 2014 Chevrolet Silverado 1500; 2015 Chevrolet Corvette, Silverado, Suburban, Tahoe; 2014 GMC Sierra 1500; 2015 GMC Sierra, Yukon, Yukon XL

General Information

Roof

15-NA-016 Creak or Snap Noise Above Windshield from Removable Roof Lift Off Panel While Driving

2014-2015 Chevrolet Corvette

General Information

Steering

15-NA-015 Unwanted Steering Pull or Drift 2013-2015 Buick Encore; 2012-2015 Chevrolet Sonic; 2013-2015 Chevrolet Trax

General Information 00-00-89-027I Eliminating Unwanted Odors in Vehicles 2016 and Prior GM Passenger Cars and Trucks

General Information 07-00-89-036H Enhancing Field Product Reports with Digital Pictures


HVAC 99-01-39-004H Air Conditioning Odor 2016 and Prior GM Passenger Cars and Trucks


15-NA-004 Intermittent No Crank, Radio, HVAC Inoperative, Erratic Operation of I/P Cluster, DTCs U0140, U0155, U0194, U0198, U0170, U0078, U0164, U0151, U0159, U0168, U0214 Set

2013-2016 GMC Acadia

Suspension 05-03-07-009H Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles

2016 and Prior GM Passenger Cars and Light Duty Trucks

Suspension 04-03-10-013J Driving Characteristics of Rear-Wheel Drive Vehicles and Available Winter Tires

2012-2016 Buick Regal GS; 2013-2016 Cadillac ATS; 2016 Cadillac ATS-V; 2010-2013 Cadillac CTS Sedan; 2014-2015 Cadillac CTS Sedan (VIN A); 2010-2016 Cadillac CTS-V; 2014-2016 Cadillac CTS-V Sport; 2010-2014 Cadillac CTS Wagon; 2011-2015 Cadillac CTS Coupe; 2016 Cadillac CT6; 2010-2016 Chevrolet Camaro; 2012-2015 Chevrolet Camaro ZL1; 2014-2015 Chevrolet Camaro Z28; 2014-2016 Chevrolet Corvette, Corvette Z51; 2014-2016 Chevrolet SS

Suspension 15-NA-009 Squeak, Squish, Crunch or Scrape Noise from Vehicle During Low Speeds

2013-2016 Cadillac ATS

Suspension 05-03-08-002G Information on Diagnosis and Replacement of Shock Absorber and Strut Due to Fluid Leak


Suspension 15-NA-005 Click, Pop or Clunk Noise During Braking 2011-2015 Buick Allure, Lacrosse, Regal; 2013-2015 Cadillac XTS

10215.10D Emerging Issues – October 8, 2015

To view Emerging Issues seminars:

• Log in to www .centerlearning .com

– Select Resources > Service Know-How/TECHAssist > Emerging Issues > Searchable Streaming Video; or

– Select Catalog to search for the course number, and then select View > Take or Continue Course

Service Know-How

infotainment system programming: usb or sps · infotainment system programming: usb or sps...

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