information technology services technical support services
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Information Technology Services Technical Support Services. Summer 2009 Accomplishments Fall 2009 Current Projects. Technical Support Services Project Scheduling May – August 2009. Technical Support Services Hours Allocation. ITS Accomplishments - Summer 2009. - PowerPoint PPT PresentationTRANSCRIPT
Information Technology Services
Technical Support Services
Summer 2009 Accomplishments
Fall 2009 Current Projects
ID Task Name Start Finish DurationMay 2009 Jun 2009 Jul 2009 Aug 2009
5/10 5/17 5/24 5/31 6/7 6/14 6/21 6/28 7/5 7/12 7/19 7/26 8/2 8/9 8/16 8/23
1 6.4w10/1/20098/19/2009Parking Lot Infrastructure/equipment Install
2 .8w8/13/20098/10/2009Auto Shop Lab Installation
3 3.4w5/29/20095/7/2009K/T T1 Installation
4 13w8/5/20095/7/2009Eureka Wireless Expansion
5 2.2w6/12/20095/29/2009CRDN Wireless Installation
6 2.2w6/29/20096/15/2009CRMC Wireless Installation
7 1w9/1/20098/26/2009AIS Move to Stewart Bldg
9 1w9/1/20098/26/2009McKinleyville Site
10 .4w8/7/20098/6/2009LVN Pinning
8 1w7/24/20097/20/2009Move Advisors to LRC
13 .2w8/21/20098/19/2009FM212 Lab
12 1.6w8/25/20098/14/2009Move DE to AT100
11 1w8/31/20098/25/200910 Computers for CDC
Grey = Completed ProjectsBlack = In Process Projects
Work Requests Number Submitted = 353Number of Completed = 225Number of Pending = 76Number of Voids = 52
Technical Support Services Project Scheduling May – August 2009
756.5 Combined Hrs.
556.5 Undocumented Hrs.
756.5 Total Hours
556.5 UndocumentedProject Hours
9.1% 10.2%7.9%
57.6%
15.2%
Hours Breakdown1313 Hours Total
June 1, 2009- August 14, 2009
756.5 Total Hours Work Requests
TSS
Call Dispatch104.5 Hours
120 HoursPhone Support
132 HoursMaintenance
Chart based off of the following data sources:Work Request Data Extract
Technician Task Log for a 2 Week Period Projects Task List
Note: Does not contain Comptime Data
200 HoursProjects
Technical Support Services Hours Allocation
• Gmail / MyCR Launch - create programs to export Student and Section data from Datatel, support for Students, Faculty, Staff
• New Ed Sites at Arcata and McKinleyville – local and District network, PCs, instructional equipment
• Eureka Downtown – Virtual Enterprise classroom
• Expanded wireless Internet access to Student Union, added Del Norte and Mendocino Sites
• Graduation Event production – Commencement, LVN Pinning, Administration of Justice Police & Corrections Academies
• Live broadcast of Commencement on Cable and web streaming
• PeopleAdmin On-Line Jobs system, Human Resources project
• HP Mainframe (Datatel) Replacement – RFP process, delivery and installation of hardware, initiate software installation and migration
• Redwoods.edu – many new Student photos, Locations, links, live events, use of “New for Fall” banner
• Latest H1N1 information and links to Local, State, Federal, and International info
ITS Accomplishments - Summer 2009
ITS Accomplishments - Summer 2009
• CTEA (Career & Technical Education Act) – new web Form improves Enrollment process
• eAdvising / DegreeAudit implementation improves Student intake and throughput
• Datatel Update to UniData 7.1 and Colleague User Interface 2.3
• Technical info and Letters of Support for Stimulus grant funds
• Revised AccuPlacer (assessment testing) automated data upload to Datatel
• Ongoing technical support of Students, Staff, Faculty for all systems – WebAdvisor, Datatel, applications, Microsoft Office, Gmail, MyCR, more
ITS Current Projects – Fall 2009
• Complete final installation tasks at Arcata and McKinleyville Sites
• Connectivity to Klamath / Trinity site, video conferencing, Lab set up
• Web based Calendar system for specific constituencies
• HP Mainframe (Datatel) Replacement – install and configure programs, migrate data, test, go live; weekly status meetings
• SchoolDude – on-line work request entry, tracking, reporting
• Bookstore on-line store for books and CR logo accessories
• Security Review - PCI (Payment Card Industry) standards for WebAdvisor, Bookstore credit card processing; DMV records checking
• Web Site remodel for easier navigation and improved functionality
• Gmail / MyCR – policies and use of bulk emails by Site, Program, Department
• Sakai gradebook import to Colleague; add EZProxy-type functionality for Library on-line article databases
• Parking Pass dispensers – integrate with Transaction Server (Meal Plan) system, install emergency phones and surveillance cameras
ITS Current Projects – Fall 2009
• PC Replacement Program – prioritize, purchase & configure, migrate Client data; evaluate use of ‘virtual’ PCs and servers
• Action Plan and Program Review implementation for Clients
• ITS Program Review – update, set current goals & improvement targets
• Live broadcast of Events to web and television - presentations, athletics; additional locations
• Evaluate expansion of wireless internet access for Eureka Campus; connections to Access Humboldt, SuddenLink Channel 8, new networks
• Dynamic reports creation for Institutional Research, departmental budget reporting, more
• Document Imaging / Workflow automation / On-Line Forms proposal
• Update web server to provide video archive and streaming, blogs, common page development platform, faster performance
• WebAdvisor – update web server and web interface software
• Datatel – migrate to web browser Colleague User Interface, Colleague Studio for programming
• Telephone main switch at Eureka Campus – evaluate system replacement requirements, options, potential funding sources
Information Technology Services
Technical Support Services