Information Technology Services1

International Portfolio

ICT Planning

@Malaysia

2007 onward

Information Technology Services2

Information Technology Services3

Monash University in Malaysia

• Sunway campusNew Campus of 6 Buildings, 39 floors.

> Approx 3000 students> Approx 300 staff / 5 schools> Many sessional staff

• Johor Bahru Clinical School– New site attached to Sultana Aminah Hospital– Some other small hospital sites in future.

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Challenges

• Growing size– Co-ordination. Space allocation, committees, HR,

facilities.– Manual or semi-manual processes. (Enrolments,

billing, computer accounts, reporting, security).– Diversity and complexity of Schools’ ICT

requirements– Very broad role for ITS (diverse and yet specific)

– > Information explosion for staff– > Managing complexity

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Challenges

Information Management • Too much info to process

– Where/how to store quickly, but accessibly.– How to find relevant information.– Security/confidentiality/access-control.

• Data Storage has doubled since January, which in turn was double January 2006

• Inconsistent information management practices across departments/schools/campuses.

• Integration of corporate systems and information stores.

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Challenges

Communication and collaboration • with staff/peers.

– Internal, inter-site, international, inter-institutional.– Phone/Email/Web/Videoconf/Seminars/training

• Communication and interaction with students– SMS alerts, Chats, blogs and IMs.– Appropriate media channels– Web. My.Monash, Ask.Monash, Library ..etc

• Access to Expert Seminars and Training

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Challenges - Specifics

- Use of Callista - Use of Sunway HRMS- Use of ACCPAC financials- Use of Ariba purchasing system- Integration with Australian based systems- Integration with Sunway Lotus Notes.- Automation of processes.- Continuing growth of Internet and Data storage

- Website management

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What ICT development is needed

• #1 – inclusion in scoping and early planning stages of all major ICT developments managed in Australia

– Do not include as “second phase”or “local implementation”

• Workgroup collaboration tools. Email/Calendar/Webteams/Videoconf/voip

• Information Management Administration/methods/facilities and TRAINING!

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What ICT development is needed

• Encouragement for research collaboration and ICT based research projects (with direct assistance from ITS).

• Web presence review. Content Management Services and workflows.

• Corporate systems integration.

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What ICT development is needed

Prato (courtesy Michael Simmonds)

- Internet speed/reliability- Videoconference / Streaming- Annual software refresh + Onsite

support for peak period- Improve SAP/CMS access- Voice over IP