information systems success awareness for professional long tail communities of practice
TRANSCRIPT
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-1 This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International Public License.
Information Systems Success Awareness for Professional
Long Tail Communities of PracticeDipl.-Inform. Dominik Renzel
Doctoral Thesis DefenseChair of Computer Science 5 – Information Systems & Databases
RWTH Aachen University
Aachen, GermanyJuly 12, 2016
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-2
Agenda
IntroductionMobSOS CIS Success Awareness Framework
– Methodology– Formalization– Technical Infrastructure
Longitudinal Studies & FindingsConclusion & Outlook
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-3
IntroductionIntroduction
Motivating Examples Terminology Research Problem & Questions
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-4
Small-Scale Example – Aphasics Group Chat Tool (DESRIST 2015)
Success?Quality? Impact?
Simple?Responsive?Reliable?Deployable?
Helps regain skills?Avoids isolation?Augments therapy?Unforeseen effects?
Success
Success Success
Introduction
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-5
How to measure & stay aware of success in/across highly distributed
& heterogeneous communities using mobile Web technologies on
a massive scale over time?
Large-Scale Heterogeneity & Dynamicity – ROLE Sandbox (EC-TEL 2015)
Introduction
Success? Success?Success?
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-6
Community of Practice, Long Tail & Community Information Systems
Community of Practice (CoP) [Weng98]
Technology
People
Rules
“A group of people who share a concern or a passion for
something they do and learn how to do it better as they
interact regularly.”
[Ande06]
Introduction
Learning requires reflection & awareness of CIS Success!
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-7
Related Work
Web Science
IS Success
IS Design
Research Framework [HMPR04]
Methodology [PTRC07,SHP*11]
Models [DeMc92,GSCh08,CKAb14]
Formalization [JMPo03,SBGe04]
Web Engineering [GJHV95,Fiel00] Web Analytics [Kaus10,CCSt12,Evan12]Introduction
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-8
Related Work
Web Science
IS Success
IS Design
Research Framework [HMPR04]
Methodology [PTRC07,SHP*11]
But: implicit success notion Models [DeMc92,GSCh08,CKAb14]
Formalization [JMPo03,SBGe04]
But: positivist paradigm,myopic financial focus
Web Engineering [GJHV95,Fiel00] Web Analytics [Kaus10,CCSt12,Evan12]
But: analytics infrastructure & strategy corporate secret
Introduction
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-9
General Idea
For us, success is…
Introduction
From main-stream, centralized & secret corporate business analytics to long-tail, scalable, distributed, open negotiation of CIS success
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-10
Research Questions & Contributions
RQ1: How can professional long tail communities of practice achieve a shared sense of CIS success awareness with the help of a media-supported and negotiation-based methodology?
RQ2: What formalization should communities use to model CIS success? How can communities formalize the assessment, negotiation, and validation of different notions of CIS success?
RQ3: How should technical infrastructure for community information systems be designed to achieve integrated support for CIS success awareness?
MobSOS CIS Success Awareness Framework
Introduction
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-11
MobSOS MethodologyMobSOS
Methodology
Community-Oriented Design Research Media-Supported CIS Success Negotiation
RQ1: How can professional long tail communities of practice achieve a shared sense of CIS success awareness with the help of a media-supported and negotiation-based methodology?
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-12
Design Science Research in Information Systems [HMPR04]
MobSOSMethodology
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-13
Community-Oriented Design Science Research (DESRIST 2015)
MobSOSMethodology
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-14
CIS Success Modeling & Negotiation as Media Transcription [JJKS08,Klam10]
MobSOSMethodology
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-15
MobSOS Formalization Framework CIS Success Model Formalization CIS Success Model Validation
RQ2: What formalization should communities use to model CIS success? How can communities formalize the assessment, negotiation, and validation of different notions of CIS success?
MobSOSFormalization
Framework
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-16
Formal CIS Success Models – Structural Model (DESRIST 2015)
MobSOSFormalization
FrameworkExplo
re
Validate
Adapt
IS-Impact Model, Formative Index [GSCh08,JMPo02]
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-17
Formal CIS Success Models – Measurement Model
Model:
Metrics:
MobSOSFormalization
Framework
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-18
CIS Success Model Validation – Ordinal Logistic Regression
Literature: multiple (linear) regression [DiWi01,PSRa07]
But: metrics violate assumptions (linearity, homoskedacity, normality, scales) Better: ordinal logistic regression [Agre01]
Interpretation: odds & probabilities Statistics:
– Model: fit– Effect Strengths– Significances
MobSOSFormalization
Framework
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-19
MobSOS Technical Infrastructure CIS Success-Aware Community Platform MobSOS Service Tool Kit
RQ3: How should technical infrastructure for community information systems be designed to achieve integrated support for CIS success awareness?
MobSOSTechnical
Infrastructure
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-20
Success-Aware CIS Platform (WISMA 2008, ICSC 2009)
MobSOSTechnical
Infrastructure
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-21
Usage Data Collection & Enrichment – MobSOS Pipeline (LAK 2013)
MobSOSTechnical
Infrastructure
Reverse Proxy & Pipeline Pattern: [Somm02,GHJV95]
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-22
Exploration by Visual Analytics – MobSOS QV (I-Know 2012)
Visualization Authoring Visual AnalyticsWidgets & Dashboards
MobSOSTechnical
Infrastructure
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-23
Evaluation Products for Awareness – MobSOS Success Model Service
MobSOSTechnical
Infrastructure
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-24
Longitudinal Studies & FindingsCase Studies
&Findings
2004 – 2015: SOCRATES – Aphasia Therapy (DFG SFB 427) 2008 – 2016: ROLE SDK – Self-Regulated Learning (ROLE) (6 more studies in thesis)
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-25
SOCRATESX – Aphasia Therapy(DESRIST 2015)
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-26
SOCRATESX – Aphasia Therapy(DESRIST 2015)
Group chat tool incl. word completion
German aphasia patients (N>200) + therapists, linguists, computer scientists
Chat protocol logs & survey responses(1 yr.)
Compact success model? Mineable from protocol logs? Benefits?
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-27
SOCRATESX – Optimizing Designwith System Quality Metrics
Case Studies&
Findings
High hit rate (HR) & low keystrokes until prediction (KUP)
5 candidates good size for word completion list
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-28
SOCRATESX – Measuring Individual & Community Impacts
Patients improve individual performance Community as whole improves performance Positive impacts traceably measurable
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-29
SOCRATESX CIS Success Model (DESRIST 2015)
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-30
CIS Success Models – General Target Characteristics
Sharply focused scope
Handful of most relevant factors
Balance universal vs. community-specific factors
Majority of quality & impact dimensions reflected
Actionable support for agency
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-31
ROLE Sandbox – Analyzing Self-Regulated Learning (LAK 2013, ICWL 2015)
Background: planning, building & reflection of personal learning environments (PLE) essential activities for self-regulated learning (SRL) [Zimm02,NKR*14a].
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-32
ROLE Sandbox – Analyzing Self-Regulated Learning (LAK 2013, ICWL 2015)
PLE management platform, learning spaces & learning widgets
Widget developers, learners, teachers, researchers (N>10.000)
Context-enriched PLE management logs (>3 yrs.)
Self-regulated learning activity traceable in PLE? Learner classification? Recommendations?
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-33
Category-Based Recommendations for Self-Regulated Learners (ICWL 2015)
In SRL-Spaces: Intense use of recommendations Interesting evaluation contexts Improve recommendations by complete categorization
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-34
Measuring Networking Impact of ROLE SDK with SNA Metrics
Case Studies&
Findings
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-35
Conclusion & Outlook
Conclusion&
Outlook
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-36
Major Contributions
Anti-positivist methodology for media-based CIS success negotiation as guidance for CIS design
Digital media representation & validation of fluid CIS success models capturing qualitative & quantitative aspects from multiple heterogeneous data sourcesRobust, scalable & extensible Open Source Software framework based on established patterns & cutting-edge mobile Web technologies
MobSOS CIS Success Awareness Framework
Lehrstuhl Informatik 5(Information Systems)
Prof. Dr. M. JarkeI5-Renzel-0716-37
Possible Avenues for Future Work
Conclusion&
Outlook
Standard ACIS thesis evaluation framework
Social software for CIS success negotiation
Integrated early-phase RE & CIS success modeling
CIS success-driven recommender systems
Automated metric exploration by machine learning
Cross-community CIS success analytics