information pack - heti.nsw.gov.au
TRANSCRIPT
Information Pack March 2021
MANAGEMENT DEVELOPMENT VIRTUAL CLASSROOM SERIES
HETI.NSW.GOV.AU
Information Pack
MANAGEMENT DEVELOPMENT VIRTUAL CLASSROOM SERIES
OVERVIEW
Welcome 2
Who are the courses designed for? 4
How are the courses del ivered? 4
Virtual Classroom requirements 4
Sustainabil ity 4
Evaluation 4
Is there a cost? 4
Virtual Classroom Series 5
PEOPLE MANAGEMENT SERIES
People Management Ski l ls Program (Revised 2021) 8
CORE Chat: Our Values in Action 10
CORE Chat for Managers: Leading Cultural Change 12
Emotional Intel l igence in Practice 14
Posit ively Resolving Workplace Confl ict 16
CONTACT US
Management Development Team
T: 02 9844 6136
HETI’S VISION AND PURPOSE
Vision
To be the first-choice partner for Education and Training in NSW Health
Purpose
We educate for better health outcomes
MARCH 2021
FINANCE AND BUSINESS MANAGEMENT SERIES
Mastering Attention Management 20
Purposeful Meetings 22
FRAMEWORK
NSW Health Leadership and Management Framework 24
NSW Health is responding to support the communities of NSW during unprecedented times. In line with this response, HETI is progressively adapting its Leadership and Management Development courses to continue to support your staff; strategically meeting local needs in formats that are flexible and easily accessible.
The Management Development Virtual Classroom Series provides an opportunity to empower health staff to develop their management capability and a positive workplace culture. In times of uncertainty, team cohesion, trust and clear communication is paramount.
The courses are underpinned by the NSW Health Leadership and Management Framework and are aligned to the NSW Public Sector Capability Framework and the NSW State Health Plan: Towards 2021 priority of ‘Supporting and Developing our Workforce’.
Contact us to discuss your management development requirements.
WELCOMETO THE HEALTH EDUCATION AND TRAINING INSTITUTE (HETI) MANAGEMENT DEVELOPMENT VIRTUAL CLASSROOM SERIES
Page 2
WHO ARE THE COURSES DESIGNED FOR?The Management Development Virtual Classroom Series provides education and training to all NSW Health staff. Front-line employees, corporate staff and emerging to senior managers; the courses nurture, empower and support high-functioning teams.
HOW ARE THE COURSES DELIVERED?The courses are delivered state-wide using eLearning synchronous technology and interactive learner engagement software to connect participants across locations. Supported with a live facilitator, this is real-time learning, utilising breakout rooms and facilitator-led discussions to optimise participant learning and proactive involvement.
Learners may be working remotely or in a designated quiet area at work, any space that allows them to focus on their learning and interact with other participants.
EVALUATIONHETI recognises that monitoring and evaluation is vital to ensure training delivery is appropriate for participants and that training achieves its intended objectives and learning outcomes. The process is underpinned by an evaluation framework where data is collected and analysed in a systematic way:
Participant feedback – assesses whether the programs are appropriate for their intended audiences and assess the quality of implementation.
Impact evaluation – measures the extent to which a program’s aims have been achieved.
SUSTAINABILITYOur approach to sustainability spans across every aspect of our products, services, staff and facilities. Aligning to this philosophy, the Management Development Virtual Classroom Series is delivered within a paper-lite principle; using digital resources only.
IS THERE A COST?The programs are state-funded and can be made available by NSW Health organisations to their employees.
VIRTUAL CLASSROOM SERIESThe Virtual Classroom Series has been adapted from the face-to-face workshops. HETI has utilised best-practice, synchronous online learning and facilitation techniques to create engaging education, ensuring active participation and robust facilitated conversations are maintained in this learning environment.
Using a review framework, the course undergo a continual improvement process to ensure content and delivery methodology are contextualised for the identified audience.
VIRTUAL CLASSROOM REQUIREMENTSTechnology
• Computer/ laptop• Audio (computer speakers or headphones)• Webcam• Microphone• Fast and reliable internet connection
Location
• A quiet space to work without disruptions
Page 4 Page 5
OVERVIEW
The People Management programs assist NSW Health staff build effective, outcomes-based teams. All staff who manage people need the necessary tools to ensure their teams work in safe, positive and empowering environments. The courses focus on the capabilities essential to all people managers: to ensure timely feedback is provided, to recognise situations which need attention and to support their staff to provide world-class patient-centred care.
ENQUIRY DETAILS
Enrol at My Health Learning
T: 02 9844 6136
PEOPLE MANAGEMENT SERIESPROMOTING POSITIVE CHANGE TO IMPROVE WORKPLACE CULTURE
Page 6
Forming meaningful connections, enhancing capabilities and creating safe, healthy working environments contributes to a better human experience and improved patient outcomes.
Available to all NSW Health managers, PMSP offers an integrated approach to building knowledge and capabilities to effectively support teams and positively manage challenging situations.
PEOPLE MANAGEMENT SKILLS PROGRAM (REVISED 2021)Positive, committed management is essential in guiding the direction of our workforce and enhancing the patient and caregiver experience across NSW Health.
PROGRAM OUTLINE
Modules Module 1 - The Humanistic Manager
Module 2 - Elevating Communication
Module 3 - Evolving Team and Culture
Module 4 - Managing with Purpose
Module 5 - Facilitating for Positive Outcomes
Module 6 - Thinking Forward
Further information on the content, learning outcomes and registration process can be found in the Program Guide.
Audience NSW Health managers or staff acting in a role with people management responsibilities
Duration and elements
Modularised design - six modules, each 4-hour virtual interactive classrooms
Learning experience tailored to suit participants’ availability – delivered as 4-hour workshops or a full-day format.
Modules are scheduled weekly and may be completed over an 8 – 12-week period.
Includes 6 optional eLearning modules
Two intakes a year in Autumn and Spring
People Management Skil ls Program (Revised 2021) Program Guide
Page 8 Page 9
CORE CHAT PROGRAM OVERVIEW
The CORE (Collaboration, Openness, Respect, Empowerment) Chat Program consists of a 4-hour workshop for all staff and an additional 2-hour workshop for people managers. It has been implemented across NSW Health organisations since 2016.
The Program is used to support cultural change through improving communication skills in the way we identify issues, enter into dialogue with one another and manage feedback, both providing and receiving.
The Program has proved suitable for clinical and administrative environments.
The success of the Program is in its simplicity; it provides staff with a common language tool and focuses on forward-looking, mutually acceptable solutions.
Some Health organisations have requested a whole-of-service or whole-of-organisation roll-out of the Program, to support their cultural transformation strategies.
The Program was a finalist at the 2017 NSW Health Innovation Awards in the category ‘Supporting Our Staff’.
9,500NSW Health staff are now better equipped to have a solution-focused workplace conversation
MORE THAN
Participants explore the NSW Health CORE values, reflecting on their alignment with personal values. Using the CORE Chat tool, the course empowers staff to take responsibility to initiate important proactive workplace conversations, identify mutually acceptable solutions and bring about
positive change to improve workplace culture. They learn about effective high-performing teams and how these traits can be implemented in their own teams. Role plays and scenarios are used to develop participants’ confidence to implement this tool.
CORE CHAT: OUR VALUES IN ACTION“Culture eats strategy for breakfast” - Peter Drucker. A positive and collaborative culture is essential in the health system. A workplace where it is safe to provide feedback will lead to greater communication and better patient care.
COURSE OUTLINE
Learning outcomes
Demonstrate an understanding of the four CORE values in the context of working within the NSW Health system
Appreciate the importance of a set of values to the functioning of a high-performance team and positive workplace culture
Identify and model behaviours in the workplace that support the NSW Health CORE values
Demonstrate communication skills that enable solution-based conversations and positive interactions when giving and receiving feedback
Audience NSW Health staff
Duration 4-hour workshop
“The abstract concepts of CORE values are transformed to specific examples and illustrations with useful tips. The worksheet provided in the activity pack enables me to prepare for all the future exploratory conversations. The role play helps me to think about how to communicate with colleagues in a complex situation demonstrating CORE values.”
September 2020
Page 10 Page 11
“Brought the CORE values into focus. Good tools to lead CORE values discussions and lead cultural change.”
September 2020
“It is really good to interact with others within NSW Health... We are all working towards the same goals and within similar roles and you often gain something from others’ perspectives and experiences.”
September 2020
COURSE OUTLINE
Learning outcomes Demonstrate how to define and enhance a culture that supports a CORE chat environment
Practise applying concepts of relational leadership that support CORE
Demonstrate an understanding of barriers to behaviour change and approaches to take
Audience NSW Health managers or staff acting in a role with people management responsibilities
Duration 2-hour workshop
Course requirements CORE Chat: Our Values in Action is a prerequisite for this course
Participants explore approaches for leading and managing with empathy and transparency. Identifying potential leadership styles, consideration is given to the various impacts these can have on culture within an organisation. Creating a supportive environment through authentic relationships can
achieve connection, common vision and interdependent action.
There is a deep dive into coaching conversations, utilising powerful questioning and simulated conversations to develop a manager’s coaching toolkit over time.
CORE CHAT FOR MANAGERS: LEADING CULTURAL CHANGEA manager’s role in building team culture is vital. Their leadership in this area impacts team dynamics, engagement and performance.
Page 12 Page 13
COURSE OUTLINE
Learning outcomes Define emotional intelligence and its application to management in NSW Health
Articulate the importance of emotional intelligence in managing, building and maintaining effective teams
Apply emotional intelligence and growth mindset approaches to analyse and improve team communication and performance
Moderate own emotions with an active awareness
Apply emotional intelligence principles to deliver effective feedback
Audience NSW Health managers or staff acting in a role with people management responsibilities
Duration 4-hour workshop
This course requires participants to engage and reflect on their skills to effectively communicate, accurately perceive emotions and use emotionally-intelligent behaviours in their daily management. Participants are introduced to a range of tools including growth-mindset principles, to increase their ability to identify their own emotions and model emotionally-intelligent behaviours. The course offers managers the opportunity to deepen the concepts and practical application of emotional intelligence in the workplace.
Participants build the capability to:
• Interpret the impact of their own emotions and those of others
• Identify, appreciate and manage emotions in others to improve team dynamics and outcomes
• Promote the development of emotional intelligence in others to increase their awareness and abilities
• Use emotional intelligence to maximise team outcomes and develop a positive, productive culture.
EMOTIONAL INTELLIGENCE IN PRACTICEAn emotionally-intelligent, self-aware workforce enables increased capacity to communicate effectively, manage emotions, cope with change and build resilience to enhance workplace interactions.
“This workshop was a great opportunity to reflect and learn about my own behaviours and how they may impact on others.”
September 2020
“I think the workshop will be incredibly beneficial (in) interacting with colleagues and other staff members in emotionally-heightened situations.”
September 2020
Page 14 Page 15
In this course, managers gain positive skills and strategies to grow collaboration and respect within their teams, learning how to effectively communicate and confidently resolve conflict. Participants are encouraged to reflect on their attitudes towards conflict, understanding how it can create a positive opportunity for growth and cultural change.
The course considers why conflict exists and how our beliefs, values and culture can cause different reactions in a situation.
Participants explore the importance of effective communication when addressing conflict through problem-solving activities to proactively create a conflict-resilient workplace. Managers are encouraged to build positive relationships and strong communication with high levels of trust, adopt early intervention strategies and develop tools to intervene in conflict to enable appropriate responses.
POSITIVELY RESOLVING WORKPLACE CONFLICTManagers are responsible for proactively encouraging all staff to address conflict in the workplace and to be a catalyst for change, creating a respectful and open environment.
COURSE OUTLINE
Learning outcomes
Formulate and implement a constructive approach to workplace conflict
Cultivate a growth-mindset and a collaborative approach to constructively resolve conflict
Explain the nature and origins of workplace conflict
Approach workplace conflict as a positive and creative experience in managing team relationships
Develop a toolkit of practical strategies to implement in the workplace
Audience NSW Health managers or staff acting in a role with people management responsibilities
Duration 4-hour workshop
Page 16 Page 17
FINANCE AND BUSINESS MANAGEMENT SERIES DEVELOPING FINANCIAL CAPABILITIES, AND ENHANCING EFFICIENT WORK PRACTICES
OVERVIEW
In a sector with ever-increasing resource needs, NSW Health employees must manage resources effectively and efficiently. Empowering our current and future managers to understand their role in the system, effectively manage their area and be involved in decisions driven by the organisation’s strategic priorities, leads to improved financial outcomes for all.
HETI is re-developing the below programs to a virtual format.
• Managing Health Resources: A Foundation
• Financial Management Essentials
• Effective Business Case Design
• Business Case Evaluation
NSW Health organisations will be notified once enrolments are available. Register your interest here.
ENQUIRY DETAILS
Enrol at My Health Learning
T: 02 9844 6136
Page 18
This live, online workshop assists NSW Health employees to feel more empowered in how they spend their time at work. This course assists participants to:
• better understand the role conscious attention plays in work effectiveness
• gain clarity over their work priorities and objectives
• proactively manage their internal and external environments.
MASTERING ATTENTION MANAGEMENTWorking in a fast-paced and adaptive environment, the ability to focus is essential to quality outcomes. Consciously modifying one’s own behaviour to control distractions enables an improvement in wellbeing and an increase in efficiency and effectiveness within health services.
COURSE OUTLINE
Learning outcomes
Describe the concept of attention management
Prioritise tasks for effectiveness
Design SMART goals
Identify strategies that can help manage attention
Implement self-care and personal wellbeing strategies
Audience NSW Health staff
Delivery Workshops are scheduled at the request of NSW Health organisations or participants can enrol in a centralised course
Duration and elements
4-hour workshop
Page 20 Page 21
During facilitated activities, participants are guided through key steps in planning and chairing meetings. Examples are used to explore the preparation required when convening a meeting, including an overview of various types of meetings, developing an agenda and drafting a Terms of Reference that sets out the purpose, responsibilities and ways of working for the group.
Participants are introduced to a range of facilitation approaches that aim to create an inclusive, dynamic and purposeful meeting. Through simulated exercises, participants are provided with strategies to manage disruptive behaviours while maintaining focus and group momentum.
The course assists any employee who organises and/ or participates in meetings, increasing their skills to effectively chair and actively contribute.
PURPOSEFUL MEETINGSWhether chairing or participating in a meeting, all staff play a role in making it a more efficient and effective experience.
COURSE OUTLINE
Learning outcomes Recognise the potential value of meetings and their contributions to individual, team and organisational goals
Apply practices of chairing and facilitating meeting discussions
Implement strategies to manage challenging behaviours of meeting participants
Evaluate the effectiveness of a meeting
Audience NSW Health staff
Duration 4-hour workshop
Page 22 Page 23
3.1Facilitating e�ective team processes
3.2Fostering the development of others
3.3Harnessing talent and diversity
3.4Creating workplace culture where people can contribute
4.1Employing a collaborative approach to transforming the organisation
4.2Mobilising people to undertake collaborative action for service transformation
4.3Creating cross-sectoral collaborations to deliver service agreements
4.4Encouraging fresh insights from diverse sources to foster innovation
5.1Shaping a preferred
future for health service delivery
5.2Demonstrating critical and systems thinking
5.3Assessing and working through resistance and
other impediments to change
5.4Being politically astute
and building support for change
6.1Building the workforce for now and the future
6.2Promoting optimal
organisational performance
6.3Creating governance
and financial sustainability
6.4Managing quality,
safety and risk
6.5Managing logistics
6.6Leveraging technology
and data to optimise outcomes
6.7Demonstrates patient
and customer centricity
PARTNERING ANDCOLLABORATING
ACROSSBOUNDARIES
4
DEVELOPINGAND LEADING
SELF
2
ACHIEVINGOUTCOMES
1
ENGAGINGPEOPLE AND
BUILDINGRELATIONSHIPS
3
TRANSFORMINGTHE SYSTEM
5
MANAGING FOR NOW AND
THE FUTURE
6
2.1Demonstrating self-awareness
2.2Actively seeking personal growth
2.3Modelling desired behaviours and values
2.4Taking responsibility for own performance and contribution to the service agreement
1.1Building a common
vision for future health outcomes
1.2Using outcomes for
patients and clients as well as service
agreements to drive performance
1.3Focusing on what makes
a di�erence to results
1.4Being accountable for
performance and resources
THE FRAMEWORK DESCRIBES LEADERSHIP AND MANAGEMENT IN TERMS OF SIX DOMAINS:
Leadership is presented in Domains 1-5 and Domain 6 refers to Management.
For each domain a set of capabilities is defined and for each capability there is a set of behavioural descriptors. The intention is to point to the kinds of specific observable actions associated with effective leadership in a health care context.
NSW HEALTH LEADERSHIP AND MANAGEMENT FRAMEWORKDOMAINS AND CAPABILITIES
1 Achieving Outcomes
2 Developing and Leading Self
3 Engaging People and Building Relationships
4 Partnering and Collaborating Across Boundaries
5 Transforming the System
6 Managing for Now and the Future
This is a revised 2020 framework. More information is available at heti .nsw.gov.au/lmframework
Page 24 Page 25