information effective information management must begin by thinking about how people use...
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3 Historical perspective Phases of civilization Agriculture Industrial Information CreationTRANSCRIPT
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Information
Effective information management must begin by thinking about how people use information—not with
how people use machines. Thomas Davenport
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Key characteristics of the early 21st century
High velocity global changeChanging international relationshipsEmergence of China as an economic powerTrading blocsGlobalization of business
Emergence of influential information-based organizationsApple - iPod and iTuneseBay - The World’s Online Marketplace®Google - to organize the world's information and make it universally accessible and usefulMicrosoft - Windows and OfficeSAP - enterprise resource planning software
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Historical perspective
Phases of civilizationAgricultureIndustrialInformationCreation
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The information ageBuilt on sand
Silicon chipsFiber optics
BorderlessA free flow of:
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The information age
Old wealth New wealthMilitary IntelligenceNatural resources MarketingPopulation Global reachIndustry Education
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Eras of information systems
Era
Focus Period Technology Networks
1 Take information work to the computer
1950s – mid-1970s Batch Few data networks
2 Take information work to the employee
Mid-1970s – mid-1990s
Host/terminal Spread of private networks
3 Take information work to the customer and other stakeholders
Mid-1990s - present
Browser/server
Public networks
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How IS creates valueWho Every time an organization makes contact
with a stakeholder, it has an opportunity to influence, inform, or transfer work to it.
How How an organization reaches a stakeholder determines the potential success of the interaction. The higher the bandwidth of the connection, the richer the message, the greater the amount of information that can be conveyed, and the more information work that can be transferred.
Where Value is created when customers get information directly related to their current location and what local services they want to consume.
When When a firm delivers a service to a client can greatly determine its value.
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Knowledge transferWriting and paper enable accumulation and transmission of knowledgeWriting encodes informationFull writing systems are 5,000 years oldStorage medium has progressed from clay to magnetized materialLarge scale organizational memory parallels development of large organizations
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Information hardnessMinerals Scal
eData
Talc 1 Unidentified source-rumors, gossip, and hearsayGypsum 2 Identified nonexpert source - opinions, feelings, ideasCalcite 3 Identified expert source - predictions, speculations,
forecasts, estimatesFluorite 4 Unsworn testimony - explanations, justifications,
assessments, interpretationsApatite 5 Sworn testimony - explanations, justifications,
assessments, interpretationsOrthoclase
6 Budgets, formal plans
Quartz 7 News reports, non-financial data, industry statistics, survey data
Topaz 8 Unaudited financial statements, government statisticsCorundum
9 Audited financial statements, government statistics
Diamond 10 Stock exchange and commodity market data
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Information richness
Managers seek rich information to resolve equivocalityInformation systems typically deliver lean information
Richest Leanest
Face-to-face
Telephone Personal documents (letters and memos)
Impersonal written documents
Numeric documents
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Information classesClass DescriptionContent Quantity, location, and types of
itemsForm Shape and composition of an
objectBehavior
Simulation of a physical object
Action Creation of action (e.g., industrial robots)
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Information and organizational change
Organizations are goal seekingInformation supports goal seeking
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Goal setting information
Anchoring and adjustingPlanning
Demographic trendsEconomic forecasts
BenchmarkingCompetitors’actions
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Gap information
Problem identificationA gap between expectations and performance
ScorekeepingQuantitativeQualitativeUse of critical success factors to determine variables to measure
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Gap information
Detecting the gapProblem identification
Exception reportsScorekeeping
Routine reports
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ScorekeepingOrders Number of current customers
Average order sizeBatting average (orders to calls)
Sales volume Dollar sales volumeUnit sales volumeBy customer typeBy product categoryTranslated to market shareQuota achieved
Margins Gross marginNet profitBy customer typeBy product
Customers Number of new accountsNumber of lost accountsPercentage of accounts soldNumber of accounts overdueDollar value of receivablesCollection of receivables
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Change information
Closing the gapProblem solution
Determining the cause(s)Identifying alternativesAnalysis of alternatives
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Information as a means of change
Information can be a source of competitive advantageInformation can be built into products and servicesMarketing
Frequent flyer programsCustomer service
Information technology used to improve serviceEmpowerment
Sharing information with employeesGiving employees freedom to make decisions
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Managerial workManagers implement organizational changeManagerial work is:
FragmentedBriefFrequently disturbedHigh velocityAction oriented rather than contemplative
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Managerial communication
Preference for oral communicationExtensive use of networks
Information sourceWay of getting things done
Formal reporting systemsInfrequently usedSource of confirming information
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Managerial information requirements
Expect relevant informationExpectations continually change
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Demand varies with hardness of informationUse multiple sources in search of reliability
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Demand varies with responsibilities
Short-terminformation
M edium-terminformation
Seniorexecutive
Operationalmanager
Long-terminformation
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Information satisficingDecision overload is a problemSatisficing
Accept first satisfactory decisionCollect enough information to make a satisfactory decision
Lowers quality of decision making
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Information delivery systems
Organizational memory
Delivery systems
People ConversationElectronic mailMeetingReportGroupware
Files Management information system (MIS)Documents Office automation system (OAS)Images Imaging process system (IPS)Graphics Computer aided design (CAD)
Geographic information system (GIS)Voice Voice mail
Voice recording systemMathematical model Decision Support System (DSS)Knowledge Expert System (ES)Decisions Conversation
Electronic mail Meeting ReportGroupware
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File Image People FileOrganizational Memory
MIS IPS MIS E-mail
Information integration software(e.g., an EIS)
Client
Organizational memory is fragmented
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The ideal system
Information delivery system
Client
Organizational Memory
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Organizational KnowledgeCognitive knowledgeAdvanced skillsSystem understanding and trained intuitionSelf-motivated creativity
Know whatKnow howKnow why
Care why
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Skills values vs. training expenditure
Cognitive skills (know what)
Value to the firm
Advanced skills (know how)
System understanding (know why)
Motivated creativity (care why)
Training expenditure
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Types of knowledge
ExplicitCodified and transferable
TacitPersonal, experience, judgmentDifficult to codifyDifficult to transfer
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ConclusionWe are about 50 years into the information ageInformation-based organizations are the growth engines of advanced economiesEveryone needs information systems skills