CANON BUSINESS SERVICES NEXT GENERATION OUTSOURCING

DARIAN SIMS @SimsThinks EMEA HEAD OF MARKETING, CANON BUSINESS SERVICES

AGENDA

Jamie Liddell – Editor, Outsource

Darian Sims – EMEA Head of Marketing, Canon Business Services

Hans Hakkens – EMEA Service Line Manager, Canon Business Services

Giacomo Rocchi – EMEA Service Line Manager, Canon Business Services Summary

Demonstrating of the value of outsourcing as a way to help drive transformation, innovation

and growth. Insight from your peers in the market and on our panel.

The 2000s Today 2015 – and beyond

Paper-centric processes

Analogue + start digitization

Rise in importance of information centric processes

Customer shift to digital transformation

Task and function based services

Predominantly people based

Transformational services:

Re-shaping and future-proofing business processes

Optimizing existing inbound processes

Analogue to digital transformation

Non-core activities executed by CBS

Fully paper-centric CAN

ON

D

ELIV

ERY

NEXT GENERATION OUTSOURCING

POLL 1

What are the main reasons to outsource document and information processes to a partner?

1. Force change into your business

2. Compliance requirements

3. Transform processes

4. Reduce operating costs

5. Gain new business process skills

Only choose 1!

Source: HfS Research and the London School of Economics Outsourcing Unit, 2011 Sample: 347 Buyers of Outsourcing Services

LET US INTRODUCE OURSELVES – CANON BUSINESS SERVICES We are a dedicated business group within Canon that deliver consultancy and outsourced services

1 7 countries

customers

employees

Market presence in over 70 countries, 30,000 employees

Medical events management – Challenges • Operational cost pressure• Management of business and

information processes related toevents

• Need full compliance with Italy’sstrict Pharma regulations

THE LARGEST JAPANESE PHARMACEUTICAL COMPANY

Ready for multichannel client engagements 100% Improved business agility and communication effectiveness

20% Operational cost reduction

Compliance of all medical events information with AIFA strict regulations and specifications 100%

1000 Events managed in 2013

DOCUMENT CONTROL SERVICES CBS manages all the information related to congress and events organization, in compliance with National Department of Health (AIFA)

AEGON operates in more than 20 markets globally, providing life insurance, pensions and asset management products

Headquarters: The Hague, Netherlands Turnover of €27.6bn Employees: 27,474

Ready for multichannel client engagements 100%

70% Document process time improvement

25% Operational cost reduction

ISO 27001 / 14001 / 9001 compliant 100%

BRIDGING THE GAP BETWEEN COMPANY AND CUSTOMER

Which of these priorities will affect most change on your company in the next 3 years?

1. More targeted marketing

2. Optimising workflows and straight through processing

3. Improve customer service withenterprise-wide synergies

4. More multi-channel customer engagement

5. Leverage customer data

POLL QUESTION 2

Only choose 1!

KEY PROCESS CHANGES OVER THE NEXT 3 YEARS

The 2000s Today 2015 – and beyond

Paper-centric processes

Analogue + start digitization

Rise in importance of information centric processes

Customer shift to digital transformation

Task and function based services

Predominantly people based

Transformational services:

Re-shaping and future-proofing business processes

Optimizing existing inbound processes

Analogue to digital transformation

Non-core activities executed by CBS

Fully paper-centric

CAN

ON

D

ELIV

ERY

NEXT GENERATION OUTSOURCING

Creating value in a world of Big Data

Data-driven business processing

Consultancy & technology focused

Business value-driven services

Data & critical information

Enrich the outbound communications

Deliver closed-loop customer eco-system

Industrialize information processes

• Deliver ExceptionalCustomer Experience

• Gain CompetitiveAdvantage

• Meet RegulatoryCompliance

Let us show you how we can help you grow your business!

THANKYOU

THANKYOU