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Info-Tech Helps Professionals To:

1. Quickly get up to speed with new technologies

2. Make the right technology purchasing decision – fast

3. Deliver critical IT projects, on time and within budget

4. Manage business expectations

5. Justify IT spending and prove the value of IT

6. Train IT staff and effectively manage an IT department

… and we can help you, too. This brief presentation will show you how.

“Info-Tech helps me to be proactive instead of reactive – a cardinal rule in a stable and leading edge IT environment.”

- ARCS Commercial Mortgage Co., LP

Who is Info-Tech Research Group? Since 1998, Info-Tech has focused on making

the work of IT professionals easier - and on

helping them achieve greater success.

We serve over 21,000 clients at 8,000

organizations around the world – IT

professionals at organizations of all shapes and

sizes.

We provide you with action-oriented advice,

practical tools and real solutions.

We know you don’t need more to read, so we

create research you can use.

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To learn more about Info-Tech as a company and the clients we serve, please visit http://www.infotech.com/about .

An Objective View of the IT Research Market

• Outsell is an independent marketresearch company.

• Each year, they review the IT research industry and evaluate the performance of research firms.

In 2008, for the fourth straight year, Outsell labeled Info-Tech a “Rising Star”.

We outranked Gartner, Forrester, Burton and IDC in:

• Ability to execute

• In tune with tomorrow

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Outsell’s Leader Board: Info-Tech rated a “Rising Star”

“Info-Tech Research Group, a Canadian company, grew 29% from 2006 to 2007. This is its fourth year as a rising star, continuing to grow well above industry rates…We expect it to break into the Top 10 research firms by 2010.”

Outsell’s Market Intelligence Service: Market Analysis - Market Research and IT & Telecom Research, Reports & Services: 2007 Market Forecast and Trends. Volume 1, October 29, 2007 © 2007 Outsell, Inc. All rights reserved.

Why Choose IT Research?

Searching the Web(Vendor papers, blogs, newsletters)

Questionable Quality – Low Cost

Management Consulting(Custom consulting engagements)

High Quality – High Cost

Publications may have a vendor bias

Author’s background may be unknown

Are they a trusted source?

Depth of insight usually limited

Time wasted searching, surfing and sifting through questionable content

• Highly specialized consultants focus on your unique situation (customized)

• Any knowledge gained may not be easily transferable

• The high cost of one-on-one consulting makes IT research a more affordable option

IT research packages the knowledge gained from traditional consulting processes with the expertise of research analysts.

This packaged knowledge is then reusable and affordable to larger audiences.

IT research is…

... the most cost-effective way to equip your staff with the IT knowledge and guidance of an entire team of seasoned experts.

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IT Research & Advisory MembershipsHigh Quality – Low Cost

Research involves the same diligence and rigor as high-end consulting

Trusted source of unbiased, in-depth information

Analysts are industry experts with real-world experience

Research insight and best practices are both transferable and reusable

Knowledge is packaged and shared across a broad client base

The IT Research model enables affordable access

“Thank you all for the great research. It saved me hours of time and effort .“

- Tamco Steel

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Highly specialized

Limited transfer of knowledge

Requires considerable investment

Access to unbiased, in-depth research that’s affordable for your entire team:

Always vendor-neutral

Covers the entire spectrum of IT technology and management issues

Provides more than knowledge – we supply tools you can use to achieve measurable improvements

Vendor Bias

Questionable Sources

Limited depth of insight

$

Level of Customization

Info-Tech’s Answer? Affordable Solutions From a Trusted Source

Consulting:Custom engagements offer high quality – at a high price

Consulting level insight –without the custom price tag

Internet:Google, tech sites, blogs… low cost –questionable quality

Info-Tech Research

IT Professionals Like You Tell Us… IT is a Tough Business

Technology Challenges1. I need to be the expert in every

technology …But who has the time?

2. I have to make technology decisions fast and without risk… Where can I find unbiased advice?

3. I have to deliver critical projects on time/budget and then maintain them… How can I avoid delays and pitfalls?

Management Issues4. I have to meet changing business

expectations everyday… How can we get on the same page?

5. I'm tired of constantly justifying my spending …How can I prove the value of IT?

6. Beyond all the technology issues, I have an entire department to run… Where's the IT management play book?

7. I have to get the most out of my people… How do I train and grow my staff?

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What if you had practical, effective (and affordable!) answers to these questions?

Introducing ITA Premium:Practical Tools and Guidance for Your Key ResponsibilitiesYou need to:

• Learn Trends & Develop Effective Strategy

• Make the Right Technology Decisions

• Improve Operations and Cut Costs

• Optimize your IT Processes

Info-Tech research is created to help you succeed in all of those areas.

This is not just more for you to read.

It’s tools, templates and advice that are created for practical application – the research works the way you work.

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Connected. Practical. Comprehensive. Logical.

Typical IT Lifecycle

A Better Approach – Two Focused Research StreamsTechnology Stream: ITA Premium Research and Tools

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ITA Premium research and tools are comprehensive and connected – and each is written with a clear recommended path of action.

So whether you’re at the start of a new project or managing existing operations, you have immediate access to relevant tools, templates, and advice.

ITA Premium provides you with tools and guidance that make just about everything you do easier.

Let’s talk about what you WON’T get: • vague predictions• biased recommendations or comparisons• academic theories that don’t relate to

your real IT challengesResearch shouldn’t be complicated. It should be useful. ITA Premium research is ready to use – no assembly required.

A Better Approach – Two Focused Research StreamsManagement Best Practices Development Stream: OptimizeIT

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How to get the most from your resources - it’s the eternal IT struggle.

OptimizeIT helps you:

• squeeze the most from your budget• allocate your team’s time wisely• get maximum results from your

available resources

We lay it all out for you. Step by step. We provide the tools you’ll need to improve your IT processes… and we connect it to research you can use to get the job done.

“Your OptimizeIT offering is another prime example of Info-Tech's commitment to providing cutting edge "knowledge" tools to the IT industry.”

- City of Reno

OptimizeIT is a new way to use research to dramatically improve your IT operations,

processes and resource management.

OptimizeITImprove Processes and Implement Best Practices

Ever wished for an IT management road map? A budget and resource handbook?

That’s the heart of OptimizeIT.

We outline the steps to take and provide the tools you need to streamline your core IT functions:

• IT Strategy

• Talent Management

• Vendor Management

• Application Maintenance

• Policy and Procedure Management

• IT Continuity Planning

• Compliance

For program specifics, please visitthe OptimizeIT home page

www.infotech.com/OptimizeIT

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“I think the Premium Research and OptimizeIT will be a major benefit to us. And it was very timely, as we are now beginning to place a lot of focus on improving our internal processes.“

- Santee Cooper

The management best practices development programs in OptimizeIT will help you:

1. Mature your core IT functionsImprove your IT functions in an incremental, repeatable, sustainable way

2. Do more with less – and do it fasterFollow clear, step-by-step processes to get the job done right with the least amount of time and resources

3. Know how you compare to your peersLearn how other departments are run, where they spend time/resources, and how you compare

4. Accelerate your professional developmentBuild your skill set – for now, and for the future

You’ve Got the Solutions. Now, Get them Customized.

ITA Premium – Advisory Membership

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When you’re making critical decisions, expert guidance can mean the difference between success and failure.

An ITA Premium – Advisory Membership gives you on-demand access to the expertise of our entire team of analysts… on call, when you need it.

Your Questions + Our Analysts =

Custom Answers, On DemandRely on our experienced Analysts for answers when you:

• Need to validate your decisions or discussthe best direction for an IT project

• Want assistance getting the buy-in from othermembers of your organization

• Require an objective third-party to answeryour IT/management questions

An Advisory MembershipConnects you with the

analysts who create ITA Premium research.

Who better to help you customize and apply the

tools successfully in your unique environment?

“I just wanted you to know that I am amazed at the wealth of information available on your site that provides immediate use and time savings in my organization. “

- Polo Ralph Lauren Global IT Operations Center

Popular Advisory Call TopicsOur team of analysts is “on call”, so to speak, whenever you:

1. Need to validate your decisions or discuss the best direction for an IT project

2. Require an objective third-party to answer your IT/management questions

3. Want to discuss your projects and priorities with some of the best minds in the business

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“I have found the body of knowledge through Info-Tech to be a significant time saver and I highly value your company's services and the contribution it makes to our operations - you are a great partner."

- Barnard Howard LLC “

ITA Premium – Advisory Members Get

The Right Answers at the Right Time

Here’s a sample of recent Advisory calls:

• What are the business drivers for adoption of SaaS? When will I know the time is right for my organization?

• What steps do I need to take to validate my proposed disaster recovery strategy?

• How do I better align the IT department to meet stated business goals?

• How do I build business processes required for an upcoming ERP deployment?

• How can I find ways to cut costs without cutting resources?

Small Enterprise? ITA Premium – Small Enterprise MembershipsDon’t settle for one-size-fits-all research.

Small enterprises have smaller IT departments – and you face challenges unique to the size of your shop.

ITA Premium – Small Enterprise helps you deal with:

• Smaller budgets

• Fewer resources

• IT staff required to be experts in more than one discipline… and, quite often, experts in everything!

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Research Membership – Small Enterprise

• Tools, templates and unbiased guidance – tailored to the realities of a small enterprise.

• Deep, practical research that targets your specific IT challenges.

• Best practices development programs to help you get the most from your budget and resources.

Advisory Membership – Small EnterpriseGet IT solutions straight from the source – speak directly to theanalysts who create ITA Premium – Small Enterprise research.

You’ll have your questions answered by a research analyst who understands your situation.

Large IT departments have their own set of challenges. If you have a small IT department, ITA Premium – Small Enterprise

provides answers that are relevant to your world.

“I just wanted to drop you an e-mail to say “wow”. I can’t believe the content that has been coming to me since I became an ITA Premium member… This has definitely been a worthwhile investment so far. “

- Southern States Coop, Inc.

ITA Premium - The Details

• Practical tools, templates and guidance in 3 key technology silos:

– Applications

– Data Centers

– Infrastructure

• Impact Research Reports – case study-based reports and tools to help you save money

• Complete access to OptimizeIT; best practices development programs, ready-to-implement tools and research, and benchmarking/reporting

• Personal service: real people to answer your questions and help you find the research you need, when you need it

Plus…

• Job description bank

• Templates and policies centers

• Extensive research library (including In-Depth Reports)

• Daily research updates - see new research as it’s published

ITA Premium - Advisory Memberships:In addition to all of the ITA Premium research outlined above,

you’ll receive on-demand phone consultations with our Research Analysts.

That’s consulting-level insight into the challenges you’re facing – on call, when you need it most.15

What Your Membership Includes

Focus on IT Strategy:

McLean Report

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McLean Report is an online IT research membership that provides clear, strategic advice on the use of technologythat:

Because it’s critical to bridge the gap between IT and the rest of your business…

McLean Report delivers the tools you need to develop and execute an IT-business strategy.

You’ll stay on top of the rapidly changing tech landscape – without wasting time searching through a sea of questionable resources.

Our analysts have real-world IT experience. They’ll filter the trends from the fads and give you honest, objective IT management guidance.

“Just a quick note in regards to the Info-Tech Research Group’s McLean Report. It seems that each time I need to delve into an IT project, I can turn to the McLean Report and get concise info and white papers on how to proceed. It has become my first choice destination for strategic IT information. Nice work!”

- HarrisonPensa LLP

• Helps IT Leaders and CIOs communicate effectively in the language of business

• Speeds up your daily tasks with customizable management tools (e.g. ROI calculator, GAP Analysis Template)

• Supports your strategy development (Strategic IT Planning & Governance best practices methodology)

• Examines the specific IT issues faced by your industry with industry-focused business case examples

• Extends the IT strategy program in OptimizeIT to include an evolving business/IT relationship

The right level of customization to serve all levels of your organization.

CustomEngagements

ITA Premium -Advisory Membership

ITA Premium – Research MembershipMcLean Report

Online Research

On-Site Consulting

Phone Access to Analysts*Includes online research access to ITA Premium and Info-Tech Advisor

IT Problem Solving that Makes Sense:Three Levels of Customization to Suit Your Needs

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Info-Tech Consulting ServicesInfo-Tech Consulting Services support a range of topics that are organized around three themes: strategy, operations, and execution.

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Sample Consulting Engagements:

IT Diagnostic Strategic IT Planning

An IT Diagnostic consulting engagement helps you identify key areas of risk and inefficiency, and to build an action plan.

An IT Strategic Planning consulting engagement helps you identify, prioritize, and plan for mission critical IT projects.

DRP/Business Continuity Vendor Management

A Disaster Recovery Plan Business Continuity Planning consulting engagement enhances your capacity to plan for and manage critical outages.

Traditional approaches to Vendor Management benefit the vendor disproportionately. A Vendor Management consulting engagement prepares you to select vendors, not just products.

Microsoft Licensing Security Testing

A Microsoft Licensing consulting engagement ensures you accurately understand your license inventory, so you can make proper licensing decisions, minimize costs, and ensure compliance.

Our Security Testing service allows you to view your security posture from the hacker’s perspective. Our reports provide a fully functional snapshot of your current security posture.

Typical Enterprise Deployment of Info-Tech Research

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CIOITA Premium –

Advisory MembershipMcLean Report

Application DirectorITA Premium –

Advisory MembershipMcLean Report

Supervisor(s)ITA Premium –

Research Membership

Development StaffITA Premium –

Research Membership

Data Center Dir.ITA Premium –

Advisory MembershipMcLean Report

Supervisor(s)ITA Premium –

Research Membership

Development StaffITA Premium –

Research Membership

Infrastructure Dir.ITA Premium –

Advisory MembershipMcLean Report

Supervisor(s)ITA Premium –

Research Membership

Networking StaffITA Premium –

Research Membership

How our research fits in larger IT departments…

Typical Deployment of Info-Tech Research Small to Mid-Size IT Departments

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CIOITA Premium -

Advisory MembershipMcLean Report

DirectorITA Premium -

Research Membership

Application LeadITA Premium -

Research Membership

Data Center LeadITA Premium -

Research Membership

Infrastructure LeadITA Premium -

Research MembershipUnder 10 IT staff? Choose the membership designed specifically for you:

ITA Premium – Small EnterpriseResearch & Advisory Memberships

You’re In Good Company…

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Over 21,000 IT professionals rely on Info-Tech’s practical research - at companies from around the world, including these familiar faces: