influencing behaviour communications

8/7/2019 Influencing Behaviour Communications

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Influencing Behaviour &

Communications


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Influencing Behaviour &Communications

Aim

Understand how behaviour can be influenced in theworkplace.

Objectives:

Factors that influence safe practiceThe use of effective communication in the workplaceTaking responsibility and leading by example


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Company Principles

Company Leadership Principle

People at all levels have a responsibility for their own health and safetyand should set an example for others. Management is accountablefor health and safety and managers will demonstrate leadership of health and safety through personal example.

Company Sharing and Learning Principle

Everyone in the Company is responsible for sharing good practice aswell as learning from near misses. Sharing experiences with otherscan help to prevent incidents. We all have a duty to intervene.


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Communication is used to

Build relationshipsGiving instructions and circulating information

Share ideas and valuesNegotiateInfluence behaviour Discuss

Motivate, interest and stimulatePersuadeReceive feedback


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Barriers to effectivecommunication

Communication overloadInsufficient Planning and preparation

Not understanding the needs of the recipientNoisy environmentUse of Jargon, technical languageNot using feedback to clarifyTechnological problemsStatus differencesTime pressures


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Communication Model

Communicator

Encoding Message &

Medium

Decoding

Receiver

Feedback

= NOISE


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Communication Style

T he wheel This is the most centralisedcommunication network and is dependant on theobvious leader/co-ordinator in the centre tocommunicate sufficiently.

Circle The communication flow is unorganisedand important issues are missed or not

communicated properly.

Chains The communication is more centralisedand information flows along identified routes predominantly downwards flow.


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Organisational Culture

Organisational culture theparticular set of values, beliefs,customs and systems which are

unique to that organisation.- Burnes 1988


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Culture Types

Power Culture Frequentlyfound in small entrepreneurialorganisations. This is wherebyyou have one person or a smallgroup of people that areresponsible for everythingassociated with theorganisation, they make all thedecisions and communicateoutwards or downwards.


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Culture Types

Person Culture A loosecollection of individuals

usually professionals sharingcommon facilities, they canchoose to work together or notas the case maybe.


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Culture Types

T ask Culture Projectorientated, - the focus is on

getting the job done, usingindividuals knowledge andexpertise. This style is usuallyfound in organisations where

flexibility and team working isthe norm.


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Exercise

Identify the organisation culture for your companyWhat restrictions may this predominant culturecreateHow will the culture affect your behaviour Which you consider to be the most preferable type for your team and companyFeedback to the group giving your reasons


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Influencing Skills

Require:

Good interpersonaland communicationskillsAn ability to get other

people to want tosupport you.

Do not entail:

coercionmanipulationforcing


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Influencing Skills

When might you need them?convincing your boss you deserve a raise,inspiring your team to finish a project,cajoling a colleague to do a task/job in thecorrect manner,

getting someone to see your point of viewin order to have their support for your actions

influencing behaviour communications

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