industrial class autodialer for emergency notification

8/14/2019 Industrial Class Autodialer for Emergency Notification

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Parwan Electronics Corporation New Jersey (USA), Tel: +1-732-290-1900

DialSaver 2.0 Your Complete Out dial Solution

Parwan Electronics Corporation

Since 1984, PEC has been creating innovative, bullet-proof software. With a product lineranging from telecom solutions for home based businesses to high end IVR and voicemaisolutions for cellular phone carriers, PEC has a product to suit your telephony requirements.PEC has more than 25 years of experience in the Voice Processing industry and hasresearched and developed feature rich, efficient, cost-effective products. Through itsexperience and interaction with thousands of customers and applications, PEC has gainedthe knowledge to assist you with your telephony requirements from the ground up.

Globa l D is t r i bu t i on

PEC has installed millions of ports of installed software worldwide. Due to PEC's support forall standard telephone signaling protocols such as PSTN(Analog), E1,T1, SS#7, VoIP SIP,etc. we have been able to install ports world wide. PEC's software is designed to run onmultiple platforms including Microsoft Windows XP or Windows 2003 Server. PEC productsare successfully running in North & South America, Asia, Eastern & Western Europe, as wellas in Africa.

DialSaver : Overview

DialSaver 2.0 is a multi-line/ multi campaign auto dialer program that can dial up to50000 phone numbers per day on each configured E-1 depending upon the messagelength/call duration. DialSaver 2.0 automatically dials phone numbers that are contained inyour database. When a dialed party answers, DialSaver 2.0 plays a selected pre-recordedvoice file to the listener. If an answering machine is detected, DialSaver 2.0 pauses untilthe machines greeting has played and then records the selected message on the answeringmachine similarly in case of Voicemail activated on any number the system wait for thebeep and then play the message. DialSavers automatic dialing starts and stops based onschedules configured by the administrator via the Control panel. Multiple schedules forweekdays, weekends, and holidays can be configured and Administrator can alter campaigntype by just selecting one campaign type among 6 mostly used campaigns.

As shipped, DialSaver 2.0 contains following softwares / Modules.

Dial Saver EngineScheduler ApplicationReport ViewerImport UtilityDial Server (Call Handling Manager)


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Components

Dial Saver Engine

PEC DialSaver ver2.0 uses Insight IVR as Call Handling Engine. Insight IVR is built on a

software platform that has been developed over the last 25 years. The product has beenproven around the world to be flexible, robust, and reliable. This platform supports multipletelephony signaling.

This Telephony

Engine supports the

following Signaling:

Analogue

Loop Start Ground Start E&M

Digital (T-1 & E-1)

Wink Start R2MF Compelled ISDN BRI ISDN PRI SS 5 C7 SS 7

Internet

VoIP SIP VoIP H.323

A running 120 lines (4 E-1) DialSaver Call handling engine screen shot


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Scheduler

Scheduler is an application that allows Administrator to create customized out dial scheduleaccording to user need, for example if any campaign require that dialing should be started

from 11-Feb-2009 to 25-FEB-2009, between 10:00 AM to 06:00 PM, then this can bescheduled using the Scheduler. DialSaver engine start the process of dialing for one ormore campaign as per the Schedule set by the administrator and stop as well.

Using this Scheduler, multiple types of

campaigns can be created, This feature of

DialSaver 2.0 make its Unique from other

products available in the market. User can

select a Campaign from multiple available

campaigns according to the need. This can

be done by simply clicking Campaign

Setting tab of the scheduler window. PECDialSaver 2.0 offers 5 different types of

campaigns which are widely used and can

fulfill user common needs.

Single Prompt: This campaign is offered to

the user who wants to play a single prompt

to the customer.

Multiple Prompt: This campaign is offered

to the user who wants to play multiple

prompts to the customer.

Single Prompt with single input: This

campaign is offered to the user who wantsto play a single prompt with a single

customers DTMF input.

Single Prompt with Multiple input & Live

Agent Transfer: This campaign is offered

to the user who wants to play multiple

prompts with the customers DTMF inputs

and optionally transfer the call to an Agent.

Single Prompt w ith Voice Response

Record: This campaign is offered to the

user who wants to play a single prompt and

allow the customer to record a voice

response back.


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Report Viewer

Report viewer is an application module built-in with Dial Saver 2.0 to view the campaignsdialing reports. This module is fully Web enabled which makes it globally accessible over theInternet. The user can view or use this reporting tool from any where in the world. This

application provides complete calls report in summary or in detail. All the reports can beexported in multiple formats like text, excel, PDF and etc.

This report viewer can run on the same/local machine where PEC DialSaver 2.0 databaseserver is installed and can also run from any other machine from any where using LAN, orURL connectivity, the only thing required is the connection details and this applicationautomatically connects with PEC DialSaver 2.0 database server.

For all out dialing, there are three different

types of reports available.

1. Call Status Report : Call status is a

report, where all the numbers are displayedwith their corresponding status (i.e. Open,

Connect, Busy, etc.), with last try date &

time and line number.

2. Call Detail Report Call Detail Report is

the complete call log of any number. When

and how many times a number is dialed

and what was the response at that time.

3. Call Summary Report This is the main

MIS report of DialSaver 2.0. This report is

generated on daily basis for each schedule.

DialServer

PEC DialServer is an important component of PEC DialSaver 2.0, which provides databasesupport to Insight IVR for making outbound calls. To perform outdial operation, thiscomponent must be running.


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Import Utility

Import utility is a utility program which is used for importing data from each possible datasource and stores it to DialSaver database for out dialing. This also supports DND (Do Not

Disturb) data upload in the DialSaver database.

PEC Data Import Utility is a component of

PEC DialSaver 2.0, which is designed to

import data from every possible data source.

This tool help user to import data to PEC

DialSaver dialing Database which is stored in

MySQL database. PEC Import Utility can

import Data from following available datasources:

Microsoft Access (*.mdb) Microsoft Excel (*.xls)

MySQL ODBC DSN SQL Server ORACLE Text (comma separated, tab separated) Other (Available Database Drivers in the

local machine)

DialSaver 2.0 : Benefits

The system is fully automatic to handle the calls without any human intervention.

Call handling is easy by using computers and EPABX.Multiple call handling simultaneouslySupports from to 4 to 360 ports per chassisHas Analog and Digital support. Supports Analog, ISDN PRI, SS7, and VoIP SIPsignaling.Has On-screen Statistics.It can provide round the clock service (24x7x365) with high reliability factor.It is the most rugged of the systemsThe software is easy to maintain, as no coding is required.It ensures maximum return on investment and minimizes Total Cost of Ownership(TCO).Up-gradation of ports can be done easily in future.The number of calls that can be handled by the system is unlimited.

Parwan Telecom Technologies

1230 Highway 34Aberdeen, N.J. 07747 U.S.A.Phone:+1-732-290-1900Fax:1-732-566-8771Email: [email protected]:www.voicesaver.com

industrial class autodialer for emergency notification

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