induction and training igcse business. induction the process of familiarising a new ‘recruit’...
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Induction and Training
IGCSE Business
Induction
The process of familiarising a new ‘recruit’ with the workplace.
The process of familiarising a new ‘recruit’ with the workplace.
Definition
Induction
Aim of formalised induction programme is to:Aim of formalised induction programme is to:
Importance
• help new employees settle into their jobs quickly.
• maximise productivity of new workers.
• familiarise staff with health & safety procedures.
Employees having no formal induction process - may:Employees having no formal induction process - may:
Importance
• feel insecure, unhappy. • leave business within first few
weeks of arriving
Result: recruitment process has to start all over again.Result: recruitment process has to start all over again.
Induction
Key Components
• Nature of business: key activities, aims, objectives.
• How employee’s job contributes to firm’s success.
• Employees responsibilities and position within business.
Induction
Key Components
• Layout of premises - key facilities.• Key individuals: those with whom
they are to work.• Health, safety, security policies and
procedures.• Other aspects of contract of
employment.
Induction
Key Components
• talks explaining history of company.• rules and regulations.• written documents covering health &
safety.• videos to demonstrate firm’s
products.
Induction
Methods of delivery vary, may include:Methods of delivery vary, may include:
Key Components
• visits / tours to key parts of premises.
• meetings with key personnel.• group discussions.
Induction
Methods of delivery vary, may include:Methods of delivery vary, may include:
Key Components
Induction
Induction programme should not be rushed.Induction programme should not be rushed.
Time needed can range from a few hours to several months.Time needed can range from a few hours to several months.
Key Components
• ability and experience of employee.• nature of job.• complexity of machinery /
equipment to be used.• size of business.
Induction
Depends on:Depends on:
Introduction to Training
On and Off the Job Training
Main aim:Main aim:
to develop the knowledge, skills and attitudes required to competently and confidently carry out a job.
to develop the knowledge, skills and attitudes required to competently and confidently carry out a job.
Introduction to Training
On and Off the Job Training
• Costs money.
• Can lead to drop in productivity whilst staff are trained.
Training:Training:
Introduction to Training
On and Off the Job Training
• help to maximise, efficiency and profits because trained staff are likely to be more productive, quicker at job, make less mistakes.
But can:But can:
Introduction to Training
On and Off the Job Training
Resulting in:
• less waste and fewer accidents.
• less supervision needed, thus cutting labour costs.
Introduction to Training
On and Off the Job Training
• minimises labour turnover and associated costs such as recruitment, selection, training.
Plus, employees more satisfied and motivated:Plus, employees more satisfied and motivated:
Introduction to Training
On and Off the Job Training
1. feel more confident and secure in what they are doing.
2. feel management value them - willing to invest time and money in them - helps to satisfy esteem and ego needs.
How? Why?How? Why?
Introduction to Training
On and Off the Job Training
3. undertake more interesting / challenging work - enables them to use more abilities - helps self-actualisation needs
How? Why?How? Why?
Introduction to Training
On and Off the Job Training
• Workers are able to do more jobs.• Workers better able to cope with
changes affecting jobs in future.
Trainingalso helps to create more flexible workforce:
Trainingalso helps to create more flexible workforce:
Definition
On the Job Training
Where the employee is taught how to carry out their job by “doing the job” in the normal working environment
Where the employee is taught how to carry out their job by “doing the job” in the normal working environment
Methods
On the Job Training
Most common methodObservation and working alongside others:
Most common methodObservation and working alongside others:• experienced employee showing
trainee what to do.• trainee and trainer working
alongside one another.
Methods
On the Job Training
Other Methods:Other Methods:
• Expert demonstrates, guides worker through job.
CoachingCoaching
Methods
On the Job Training
Other Methods:Other Methods:
• trainee carries out job but discusses problems and solutions with mentor as required.
• used when trainee already has experience.
MentoringMentoring
Advantages and Disadvantages
On the Job Training
• job specific.
• directly linked to firm’s needs.
• relatively easy to organise, adaptable.
• relatively inexpensive.
Advantages and Disadvantages
On the Job Training
Main expense comes from:Main expense comes from:
loss in productivity experienced whilst new recruit settles in. (experienced employee is often used to train new employee so both suffer low productivity)
loss in productivity experienced whilst new recruit settles in. (experienced employee is often used to train new employee so both suffer low productivity)
Advantages and Disadvantages
On the Job Training
Main expense comes from:Main expense comes from:
Trainer needs to be selected very carefully to ensure ‘bad practice’ isn’t passed on to new recruit.
May be difficult to train an employee properly ‘on the job’ when there are sudden peaks in orders / demand.
Trainer needs to be selected very carefully to ensure ‘bad practice’ isn’t passed on to new recruit.
May be difficult to train an employee properly ‘on the job’ when there are sudden peaks in orders / demand.
Definition
Off the Job Training
Where the employee is taught how to do the job away from their normal working environment.
Where the employee is taught how to do the job away from their normal working environment.
Off the Job Training
May involve: May involve:
• sending employee away but it could be done at the firm, just not in the normal office etc.
• Attend a course at college etc. • course taken in specialist
training areas / establishments within business, but away from usual place of work.
Methods
Off the Job Training
• Lectures
• Demonstrations
• Simulations & Role play
• Self study
Off the Job Training
• training usually provided by specialists.
• trainee is usually allowed to work at their own speed.
• workplace distractions avoided – trainee may find it easier to concentrate - less pressure.
Advantages and Disadvantages
Overall advantages: Overall advantages:
Off the Job Training
• Generally very expensive.
• Trainee removed from ‘production’ - lowers productivity.
Advantages and Disadvantages
Disadvantages: Disadvantages:
• Student task: Copy the mind map from p228-229 on advantages and disadvantages of training.
• Attempt activity 14.8 page 229