individual user guide

7/29/2019 Individual User Guide

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User Guideor Individuals

www.bristolpound.org

All you need to know aboutusing the Bristol Pound


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For general inormation go to:

www.bristolpound.org

Logging into your online Bristol Pound AccountYour account activation email contains your Bristol Pound username

and a temporary password needed to login to your account or the

rst time.

Click on the link in the email which will take you to the Bristol

Pound online banking site:

https://bristolpound.community-currency.org. Enter your username and the temporary password in the boxes

and click submit.

Enter and conrm a password o your choice or uture logins

(you can change your password at any time rom your prole

page in your account).

Ater setting your password you will be taken to your account

inormation page which shows your account balance and lists

your transactions.

From this page you can:

Set a security PIN via the My Prole button (you must set up a

security PIN beore you can send TXT2PAY sms text payments)

Make an online payment to another Bristol Pound member usingthe Pay button.

Convert money rom Bristol Pounds into sterling in your BCU

Membership Share account using the Currency Exchange button

(transers rom B to GBP are subject to a 3% ee). I you want

payments to be made to an external bank account then you need

to register a nominated bank account with BCU, and let BCU know

how much to transer once the unds are in your Membership

Share account

Bristol Credit Union ServicesBristol Credit Union (BCU) is responsible or all aspects o the Bristol

Pound accounts and electronic payments. I you experience anyproblems with the Bristol Pound online account and payment

services please contact Bristol Credit Union.

Using Your Bristol Pound Account

Section

A

Helpline

For enquiries related to electronic paymentsand your online Bristol Pound account,

contact Bristol Credit Union:

0117 924 7309

(open 8:30am to 4:30pm Monday to Friday)

[email protected]

For enquiries related to the online directory

or printed Bristol Pounds contact BristolPound CIC Ltd:

0117 230 5459

(open 9:00am to 5:00pm Monday to Friday)

[email protected]


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Go to My Prole to change your PIN and Password and other

details.

Search your transactions by name and/or dates.

Pay OnlineMaking an online payment to any other Bristol Pound member is

very simple.

Login to your Bristol Pound account at:

https://bristolpound.community-currency.org and click on thePay button.

Enter the name and Bristol Pound username o the member you

wish to pay, the amount, and a description o what the payment

is or and then submit the orm.

The payment will be made immediately and the transaction will

show on your account page. Please note that the recipient will

pay a 1% ee on the payment received, with maximum ee payable95p. Initial maximum value o online payments is B500 per day.

Using TXT2PAY

Making a payment

Beore you set out to buy goods you need to have set a security

PIN via the My Prole button on your Bristol Pound account page.

Businesses accepting Bristol Pounds will display a Bristol Pound

sticker in their window or a prominent place. Select your goods, go

to the till as usual and ask to pay by text, showing your membership

card. Then ollow the simple three step procedure below.

Individuals can also pay other Individual Members by text using

these instructions (however, please see security note below*).Please note that the recipient will pay a 2% ee on the payment

received.

Three steps to pay:

Step 1Create a new text message containing the ollowing

inormation with a space between each (text is not case sensitive):

1. Pay (your instruction to make a payment)

2. Your security PIN, e.g. 1234

3. The username o the business you wish to pay, e.g. BristolBooks.

(you will see this displayed on the till or near it)

4. The amount (including pence with a stop between the pounds

and pence) e.g. 5.95 or 29.68

Your text should look something like this:

Pay 1234 BristolBooks 5.95

Step 2 Send the text to the Bristol Pound Payment Number:

07938 884 882 (save this number to your phone or easy access

each time you want to pay).

Step 3Both buyer and seller will receive texts (usually within 5-10

seconds) to conrm that the payment has been made successully.

Example o the confrmation text you will receive

Bristol Pound: You have made a payment o _B 5.95 to member

Bristol Books (BristolBooks) Transaction ID: BTL0000001. Your new

account balance is _B xx.xx

The initial maximum value o TXT2PAY payments is B100 per day.

SECURITY: We strongly recommend you delete all previous

payment texts and ensure you keep your phone keypad lockedwhen not in use.

Loss or thet

1. I your mobile phone or sim card is lost or stolen, you havean obligation to block your account with your mobile phone

network provider and inorm Bristol Credit Union by email

or via the helpline given overlea. You must also block urther

TXT2PAY payments by logging in to your online account and

altering your mobile phone number (e.g. replace the frst two

digits with 9s) on your My Profle page.

* Payments by text are designed or ace to ace transactions where the recipient,

not only receives a conrmation text, but can also ask to see a membershipcard beore handing over goods. I you wish to make remote transactions, werecommend that this be done by online transer.


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2. I your membership card is lost or stolen, you have an

obligation to inorm Bristol Credit Union by email or via the

helpline given overlea.

3. As a member you undertake to keep all passwords and otherinormation relating to the Bristol Pound private to yoursel.

We need to warn you that i you do not block your phone account

and report any loss or thet to the scheme via the helpline number,

or i you reveal your pin number or are careless or negligent in the

storage o such inormation, you shall have no recourse to either the

Scheme or BCU in respect o any losses you may suer as a result.

Helpline: 0117 924 7309 (open 8:30am to 4:30pm Monday to Friday)

[email protected]

Text and online payment problems

All payment errors related to sms TXT2PAY or online payments will

be dealt with by Bristol Credit Union which operates a telephone

helpline: 0117 924 7309 (open rom 8.30am to 4.30 pm Mondayto Friday).

I the PIN or other inormation is entered incorrectly in a TXT2PAY

payment, or i there is insucient unds to make the payment in

the payers account, the payment will not be made. When a text

payment ails the payer will receive an associated notication by sms

text saying why the payment has ailed.

Paying sterling into your Bristol Pound Account

To pay into your Bristol Pound account

Use internet or telephone banking to pay into the Bristol Credit

Union account given in your welcome email. Quote a reerence

o your Bristol Credit Union membership number ollowed byBP. Regular payments can also be set up with your bank in the

usual way.

Or

Send a cheque made payable to Bristol Credit Union, quoting your

membership number ollowed by BP on the reverse, or deposit in

person at BCU oce. Allow 10 days or cheques to clear and the

money to arrive in your Bristol Pound account.

Exchanging digital Bristol Pounds into sterlingYou can exchange digital Bristol Pounds into your sterling Bri stol

Credit Union share account. Remember, transers back into

sterling are subject to a 3% ee (exemptions may apply see thewebsite or details).

Login to your Bristol Pound account at:

https://bristolpound.community-currency.org and click on the

Currency Exchange button.

Enter the amount o Bristol Pounds you wish to exchange and

click submit.

The sterling will be in your Bristol Credit Union share account the

ollowing business working day.


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Section

B

Bristol Pound CIC Ltd ServicesBristol Pound CIC Ltd manages all aspects o the printed currency

and marketing o the Bristol Pound to Individual and Tradermembers, and to the wider public.

Using the Bristol Pound DirectoryOn the Bristol Pound website www.bristolpound.orgyou will nd

the Bristol Pound Directory detailing all the businesses accepting

the Bristol Pound and any special promotions that they are oering.

The businesses are also fagged on a map o the City so you can see

which are in your area.

The directory is mobile compatible. So i you have a smart phone or

tablet, nding Bristol Pound businesses is easy on the move.

Using the Bristol Pound Printed CurrencyPrinted Bristol Pounds can be used to pay or goods and services

with our member businesses. They can be obtained rom Access

Points around the city, whose locations are ound on our website,

www.bristolpound.org. You can obtain printed Bristol Pounds in

20s, 10s, 5s and 1s in exchange or sterling cash o the same total

ace value or by making a mobile phone payment in the normal

way using the special Access Point user name, (not the traders

username). The Access Point manager will advise you o this.

You can also choose to accept printed Bristol Pounds in change

rom any trader who oers them.

The printed Bristol Pounds carry various security eatures against

countereiting. Details o some o these eatures are to be ound onour website and rom our Trader Members. I you are suspicious

about any printed currency you receive, please phone

0117 230 5459 immediately. Traders have the right to reuse any

printed Bristol Pounds that they suspect to be countereit.

It is important to note that printed Bristol Pounds cannot be

exchanged back to sterling by individuals nor can they be credited

to your digital Bristol Pound account. They are to be spent with

Trader Members.

Payments and accounts managed by

Bristol Credit Union Ltd isauthorised and regulated by the

Financial Services Authority.Firm reference number 213583

individual user guide

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