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    MAYANK GOEL 12MBA0003

    GAURAV SHARMA

    12MBA0039

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    OVERVIEW ON THE INDIAN SMALL

    CAR INDUSTRY

    One Market that is forcing the global auto majorsto think small is Indian Market.

    There were as many as five players in the mid carsegment and Just one - the Rs 7956cr Maruti Udyogltd in the small car segment.

    Daewoo Motors India and Hyundai Motors India--are changing lanes midway, making the small carmarket as their marketing strategy in India.

    Two domestic manufacturers--the Rs 10,074-croreTata Engineering & Locomotive Co. (TELCO) andthe Rs 223-crore Kinetic Engineering--are readywith similar indigenously-designed products tocompete in this market.

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    This perceptual change was because of two reasons.- The clutter in the large and midsize segment due to entry of

    many international players.

    - The small segment grew faster than the mid-size one,driven by the price-sensitive customer.

    Today there are 10 global auto majors--including

    - the $13-billion Suzuki Motor (Japan),

    - the $65-billion Daewoo (South Korea),

    - the $147-billion Ford (US),

    - the $47-billion Fiat (Italy),and

    - the $168-billion General Motors (US) operating in IndianMarket

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    The Pre 1997 Car Market

    As late as 1997, the auto market in India wasclearly segmented.

    - At the entry level were MUL's 800-cc car--pricedbetween Rs 2.10-lakh and Rs 2.45 lakh--and theOmni, at Rs 1.75 lakh.

    - At the next level were the 993-cc Zen--priced atRs 3.70 lakh--and the 999-cc Fiat Uno (Rs 3.62lakh).

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    - Then came the 1,300-cc Esteem models--priced between Rs 4.69 lakh and Rs 5.95lakh the 1,498-cc Cielo (Rs 6.20 lakh), andthe 1,598-cc Opel Astra (Rs 7.52 lakh),

    - followed by premium cars like Mercedes-Benz's E-220 (Rs 22 lakh).

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    Changing Lanes

    Two events have upset the equations in the price-segmented car

    market.

    Daewoo has Changed the lanes with the Cielo, which is now

    priced at Rs 4.90 lakh, and competes with the Zen's top-end model

    (Rs 4.40 lakh) and the Esteem's lower-end version (Rs 4.69 lakh).

    Hyundai Motors India, a subsidiary of the $27-billion Hyundai of

    South Korea launched its 999-cc Santro at the Auto Expo 1998 in

    Delhi. The model comes in five variants, with the non-air-

    conditioned, manual transmission model priced at Rs 2.80 lakh, and

    the semiautomatic, air-conditioned GLS model priced between Rs

    3.15 lakh and Rs 4 lakh. Clearly, Hyundai's strategy is aimed at

    taking on the market leader, Maruti Udyog Limited.

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    -TELCO's positioning of its 1,400-cc Indica car--launched in November, 1998 and priced close to Marutis

    800-cc model as a small car;

    and

    - Hondasneaking its 1,300-cc City into the segmentvacated by the Cielo.

    The two key inhibiting factors for the poor response to

    the auto war fare in Indian Car Market are basically the low per capita income at $350 (Rs 14,000 at current

    prices)

    the high manufacturing costs.

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    MAURTI UDYOG Ltd.

    Maruti Udyog Ltd. is a joint venture betweenGovernment of India and Suzuki motors of Japan.

    Maruti entered the Indian car market, it sought to

    provide high quality, fuel-efficient, low-cost vehicles

    with a motto of total customer satisfaction. Market share

    economy car segment =70%

    luxury car segment = 38%

    Maruti was highly publicized as the peoples car

    and a technologically advanced, fuel efficient car.

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    Pre-liberalization Scenario

    With the Japanese production anddesign technology Maruti offered sleekerdesigned cars at affordable prices.

    Hindustan Motors, Premier Padmini,Standard Motors have formed alliancesand forged partnerships in technologywith many multinational firms.

    Government of India had passed aspecial bill giving duty concessions forthe import of engines with less than1000cc, for which only Maruti was

    eligible.

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    Post-Liberalization

    Scenario Maruti also faceing stiff competition The new players like Daewoo, Hyundai,

    GM, Honda, Ford etc have started eatinginto Marutismarket share.

    Maruti is not successful in capturing theincreasing market base.

    MUL's share in passenger cars slipped

    from 84 % to 69 %. Sales and export grew by 14%.

    Its competitors are growing faster.

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    HYUNDAI MOTORS

    Hyundai is one of the top mostmanufacturers of world class cars and

    a leading Korean giant.

    Hyundai acceptable as one of theleaders in replacement market of

    automotive parts.

    Hyundai is a leader in thetechnological front and to meet the

    challenges of the 21st century.

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    Birth of Santro

    The Hyundai Santro was born to meetthe typical Indian environment includingroad condition, extremely hightemperature, tough weather, heavy traffic

    and difficult driving conditions. Santrostarget customer segment

    includes all those who believe in the

    value-for-money concept. Hyundai realized that unsettling the core

    Maruti 800 market may be difficult,without achieving the economies of

    scale.

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    Customer Care Centres

    Its a big challenge to build a dealer andservice network.

    the company wants to consider factorslike convenient location.

    Hyundai is trying to build one-stop-shops, calling it Hyundai Motor Plaza.looking at the possibility of company-

    owned dealer-cum service centres. So far Hyundai is starting with a spread

    of 70 dealers in 55 cities.

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    Daewoo Motors India

    Daewoo Motors India commenced itsoperations in India with the production

    of Cielo in July1995. It started

    manufacturing in its state of the artplant at Surajpur, Uttar Pradesh.

    The company has invested Rs 4000

    crores in setting up the stateof-the-artmanufacturing plant and research &

    development facilities.

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    Daewoo has primarily 3 brandscompeting in the Indian market; Matiz,Cielo and Nexia.

    Matiz is available in four models:Standard (SS), Deluxe (SD), Executive(SE) and Premium(SP).

    Daewoo cars have achieved a very high

    level of localization. While Matiz is morethan 70 percent localized, the CieloExecutive and Nexia have achieved theindigenisation level of 80 percent.

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    Reason for failure cielo

    Daewoo misjudged the growthpotential of the small segment that

    grew faster than the mid-size one.

    Also customers are price sensitive. It could not visualize the strengths of

    its potential competitors that would be

    entering the market like Honda City,Ford and Opel.

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    Matiz

    Daewoo introduced Matiz, and it tried tocreate a new category between Maruti

    800 and Zen.

    Declining profits, lower volumes, andlower realizations due to increasing

    discounts had made Daewoo's

    management more cautious about the

    pricing of the Matiz.

    It found that Indian customers are not

    only price sensitive but also value-

    sensitive.

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    Change of strategy

    It learned and started understandingthe Indian market and took efforts to

    deal with the competition.

    Daewoo began leveraging its strengthin technology to increase its market

    share.

    To increase sales it startedconcentrated on a better pricing

    strategy, focus on exports and efforts

    to increase customer service,

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    A better Pricing Strategy

    The company was forced to rework itsstrategy.

    It introduced 3 models: a stripped-

    down standard model (Rs 2.67 lakh),a deluxe model (Rs 3.04 lakh), & an

    executive model (Rs 3.48 lakh.)

    The new strategy started working andthe demand for the brand has gone

    high.

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    Efforts to improve customer

    service Daewoo took a host of initiatives to

    improve the after sales and pre salesservices.

    Daewoo Motors India formed a dealerpanel to get market feedback and alsosuggestions for better customer service.

    To increase its share in the competitive

    market, it has come up with warrantyprogram from 2 to 4 years whereascompetitors offer only 1 year warrantyprogram.

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    TELCO-Tata Engineering and

    Locomotive Company

    Telco is one of India's largest privatesector companies, it is the country'sleading commercial vehicle manufacturerand worlds sixth largest automobile

    company. TELCO was Incorporated in 1945 to

    manufacture steam locomotives and the

    company diversified into automobilemanufacturing, through a collaborationwith Daimler-Benz for the manufacture ofcommercial vehicles.

    They covered both HCVs and LCVs.

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    TELCO added machining, press andassembly capacities and virtually

    created the countrys automobile

    ancillary industry to sustain its growth. TELCO domestic market share

    MCV/HCV segment-68%

    LCV segment-64%Multi-utility segment-32%

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    Launch of Indica

    Promotions-The Indica advertising madeinterest for the car go into overdrive

    Pre launch Campaign-Indica used the catchlines like More car per Car More dreams

    per car. Launch Campaign-Its first advertisement

    carried the following catch line 50cc moped,100cc bike 800cc car. Time you asked for

    more. Post Launch Campaigns-post launch

    advertisements focused on the superior aftersales service and longer warranty periods

    offered by Indica.

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    THANK YOU