india insurance.pptx

7/28/2019 India Insurance.pptx

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Summary

India Insurance started as a joint venture withAlliance Insurance.

There were many departments in IndiaInsurance but lack of communication andcoordination between them

Employee productivity was low ,turnover andabsenteeism were high.


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contd

Employees continued their job was boring andmonotonous but liked the benefits given by thecompany.

Company was planning to install Electronic Dataprocessing System and Rajesh Katyal,theGeneral manager was appointed to study thefeasibility of installing

A study was aimed at knowing what the workerswanted from their jobs, motivational andhygienic factors at the workplace.


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contd

Consultant remarked that installing such asystem would overhaul of the current worksystem.

They found that the workers did not have anyattachment onwards the job.

Some even said that they had burnouts whileworking and were planning to give up their

jobs.


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contd

After a month they submitted a report

Overhaul the present structure and adapt a client

based structure

The efficiency of the employees should not hamperwith the change in the structure

Cost benefit analysis suggested that the installationwould increase the efficiency

Prohibitive cost of the system would have to beabsorbed by decreasing the vale of benefit

Managers in various functional department were tobe provided with cross functional trainings .


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Key Issues

Lack of communication and coordinationbetween departments

Low employee productivity. Boring and monotonous job

High turnover an absenteeism i.e. noattachment to job


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Question:

1. Comments on the recommendations givenby the consultant an Mr.Katyal. Were theycorrect in their assessment?


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To

To an extend right

Client- based model- more motivation

Increased efficiency of workers ifimplemented

Cross functional training- reduces

monotonous job


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Against

If prohibitive cost is high and is absorbed bythe company ,that will reduce the value ofbenefits offered by company- the onlyreason the employees are staying with theorganisation


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How do you think workers will react if theEDP system is installed?


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Reaction to the EDP system

Electronic Data Processing (EDP) can referto the use of automated methods to processcommercial data

Implementation is good for effectivemanagement to solve the problems oncoordination

Resistance to change is obvious

Uncertainty during overhaul


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Resistance to change is obvious

Workers wanted an improvement is motivationaland hygiene factors

Cutting down hygiene factor to improve

motivational factor will not be a solution Above all workers are forced to change their

working pattern for a lesser payment.

Client based structure will increase theirresponsibility

Lack of adequate communication and trainingcan cause issues


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3. How can India Insurance improvecoordination between various departments?


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How to improve coordination

Cross functional training

Effective communication

Change in functional structure

Team based culture

Client based structure

Process based work scheduling will increasethe coordination


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india insurance.pptx

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