india collab launch customer session...india’s top 5 ites companies 2.19 billion webex minutes a...
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© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialThe more intuitive way to work.
Welcome
HariharanHead Collaboration business India & SAARC
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco India SummitThe Future. Reimagine.
Cisco India SummitThe Future. Reimagine.
Yesterday, we electrified
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Cisco India SummitThe Future. Reimagine.
Cisco India SummitThe Future. Reimagine.
Today, we’re digitizing
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Cisco India SummitThe Future. Reimagine.
Cisco India SummitThe Future. Reimagine.
Tomorrow, we’ll cognify
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Cisco India SummitThe Future. Reimagine.
Cisco India SummitThe Future. Reimagine.
2027Text by thinking
Personal communication is changing every 10 years
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Cisco India SummitThe Future. Reimagine.
Cisco India SummitThe Future. Reimagine.
Professions will evolve to match megashifts
2030New job titles
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India is Transforming at Scale and Speed
India’s internet industry will double to $250
billion by 2021
Digitization to contribute 50-75 bp to 7.1% GDP
CAGR by 2027
Aadhaar world’s largest biometric database1.19+ billion digital
identities issued till 2018
10 Gbps connectivity to 250K Gram Panchayats,
and 10 million WiFihotspots in India by 2022
‘Highways to iWays’3X investment in digital
infrastructure in next five years
Potential to be a $6 trillion economy by 2027
Source: Deloitte
“Agility plays a central role in the organisation of the
future, as companies race to replace structural
hierarchies with networks of teams empowered
to take action”
A
B
C D E
Employee & Customer Experience
Transforming customer contact and employee connect
DRIVING EFFICIENCY
92%FY18 growth in Webex meetings business
COST SAVINGS
40% FY18 growth in video end points
PERVASIVE COLLABORATION
183mnWebex min/month consumed by India’s top 5 ITES companies
2.19 billion Webex minutes a year
Key Takeaways Collaboration is fastest
growing architecture for Cisco India
Mandate for massive collaboration across ENT
Walkthrough the demo booths
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What makes us human?
Collaboration
Sandeep Mehra,Managing Director, CollaborationCisco Asia Pacific, Japan and China
A more intuitive way to work
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Massive Transition to Cloud
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For too long, people have adapted to technology.
Now technology is adapting to the way we work.
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Our Vision
Incredible Collaboration Technology, available to everyone in India
Affordable,Simple,Open & Secure
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Calling(WW)
Contact Centre
(US)
WebConferencing
(WW)
VideoConferencing
(WW)
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Optimized for both cloud and on-premiseCloud
Webex Board 70
Webex Board 55
Room 55 Room 70S Room 70D
Room Kit Room Kit Plus SX80 QuadCam
SX10 Room Kit Plus P60 SX80 Speaker Track 60DX80
On-premise
IX 5000
An Industry leading portfolio
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+Interop…
Devices
Teams
Meetings
Calling
+
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Future of Work Survey
1300 Knowledge Workers Globally
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Place-ism will end#1 Driver of Job Satisfaction is
Reliable and secure access to tools &
Information (FWS)
23% of Knowledge Workers have the
freedom to choose where they work
44% expect to have that choice in the
next 3 years(FWS)
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Meetings are dead.
Long live meeting!
FIX your meetings
Effective meetings are the 2nd most influential factor
impacting Job Sat, productivity &
creativity
Only 30% feel meetings result in
clear outcomes & are an excellent use of
time (FWS)
23% feel virtual meetings are just as
effective as in person (FWS)
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Humans win
The Machines are coming……
AI in the workplace
60% of respondents thought teams would be more productive
with a virtual assistant
4 out if 5 top job challenges eased by
AI(FWS)
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We believe in building bridges, not islands
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A more intuitive way to work
Meetings Experience
WorkplaceExperience
Customer Experience
Teams Experience
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Meetings Experience
A more intuitive way to work
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Start with meetings
TIM
EM
OTIV
ATIONEF
FOR
T37%
of time spent in meetings
FOC
US
70%+have at least 1 conferencing
account
50%of enterprise voice traffic is conferencing
collaborating internally & externally
15hrs/wk
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialWainhouse State of UC report 2018
Forrester Research 2018 - TJ Keitt Presentation
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Paul ToddHead of GTM Collaboration APJC
28
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Audio meetings Web meetings Video meetingsIt’s just a meeting
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Cisco WebexMost widely adopted and trusted meetings service on the market
116+ million meeting attendees per month
6+ billion meeting minutes per month
30+ million meetings hosted per month
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One meeting experienceNo matter which device is used
Mobile
DeskMeeting Room
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The Cisco Webex Meetings experience Video-first
Autonomy to customize video layout
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Cisco Webex Meetings desktop app Ultra fast, ultra simple
Click to start meeting enabled by calendar service
Our fastest join experience yet
• Start, join meetings
• One button to push
Calendar integration available for
Exchange/O365
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Cisco Webex Meetings desktop appCalendar integration—see all your Cisco Webex meetings
Cross launch outlook client to schedule
Cisco Webex® meeting
Meeting list fully syncs with calendar Meeting toast to easily
join meeting
Calendarintegration enabled by
Calendar Service (available for
Exchange/O365)
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Cisco Webex desktop appDetect and connect with your video device - wireless share
Present locallyon video device
1-click join Cisco Webex® app and auto call back to
video device
Auto pair with on-premisesvideo device
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Mobile meeting experienceAll the same rich functionality when remote
Equal participation Optimized view
Mobile meeting experience
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From your calendar
From messaging apps
From where you learn
From your car
Meet where you work
Enable the best meeting experience from third-party tools
Beta
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Immersive meetings Augmented reality in Cisco Webex Meetings (with iOS)
Beta NowAvailable
Place, resize, and rotate a physical object anywhere in your
immediate physical area
Share 3D augmented reality files in your meeting directly
from your iOS device
Applications in product design, manufacturing,
architecture, etc.
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Stream to your followers Facebook Live integration
Help build yoursocial media presence
Stream your video feed directly through Facebook Live
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Global Toll dial-in service now in 27 45 countries• Included in Collaboration Flex Plan base offer and all Annuity “Toll User” family offers• Includes India Toll (significant advantage!) and also adds multiple local area codes in U.S. and Canada
Global Toll Free dial-in service now in 47 72 countries• Yes we have re-entered the Middle East! Includes Toll Free dial-in and Call Me to Saudi Arabia and United Arab Emirates
New Toll Free dial-in service
New Toll dial-in service
Legend
Toll Access in India & Other countries, Massive Expansion of Coverage
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Now address & upgrade the Audio Market – NEW TAM of 150+M
Change the consumption Model
• Change from per-Min-per-person Model to UNLIMTED Model (Audio+Web+Video)
• it’s the “Jio Moment” for Conferencing/Meetings
Indian GST Network has 7 million registered companies
Audio revenue is now in your topline
Attach Video endpoints
Your Opportunity
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Re-imagined video architectureCisco Video Mesh: flexibility, quality, scale
Remote attendees,Cisco Webex and Skype for Business
Cisco cloud
On-premises attendees
(Cisco Webex,Cisco and standards-
basedSIP devices)
Hybridmedia node
Cloud simplicityManagement, orchestration, and overflow
On-premises video quality Local media processing
BenefitsOn-premises video quality and bandwidth savings
Automatic overflow to cloud if local capacity is full
One meeting no matter how you join
Simple to deploy
No additional licensing fees
Analytics and metrics
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Re-imagined meeting experiences Extend Cisco Webex to any video device—
integrated experiences
Hardware + Software = Re-imagined experiences
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Personal Video devices drives 16Xhigher utilization of video
Why is video important?
56Minutes
Average Meeting Time Without Video
Average Meeting Time With Video
Increased Video Usage with Auto Join
300%
*Based on Webex Usage Reporting 2017
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Paul PetterssonHead of Video,
Collaboration APJC
45
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The Digital Workplace
PersonalOn demand Invisible
1 2 3
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‘OK Webex
Webex Devices
Designed to deliver the best meeting experience in the industry
Proximity enabled
AI ready
Webex Assistant – Natural Language
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a full portfolio built on a powerful AI platform
for machine learning and deep learning
NVIDIA Jetson The same electronics
engine powering self-driving cars
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Measure the collaboration workflow and optimize facility and resource usageAnalytics for performance and ROI metrics
Audio distance: 1.90 Quality: 0.58 Far end: 0 F: 0.0% T: 86.4% U: 0.0% N: 0.0% S: 235 People count: 6
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Command and Control
Natural Language
Understanding
Semantic Understanding with Domain
Expertise
Intelligent Team Member
Team and Strategic
Intelligence
The 5 levels of meeting AI
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Optimized for both cloud and on-premiseCloud
Webex Board 70
Webex Board 55
Room 55 Room 70S Room 70D
Room Kit Room Kit Plus SX80 QuadCam
SX10 Room Kit Plus P60 SX80 Speaker Track 60DX80
On-premise
IX 5000
We have an industry leading Portfolio
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Premise Video Cloud Video
Quality
Scale
Cost
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CASCADE CASCADE
CONTROLLER
MEDIA NODE
MEDIA NODE
00:50
MEDIA NODE
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• ‘Cubes’ of assigned seating• Designed for static roles and
rigid processes• Meeting space is limited and
book-only• Very few ‘stop and drop’ areas• Work happens at the desk• Meetings are highly scheduled• Little ad-hoc collaboration
From Individual Productivity……
Medium
Large
Custom
No collaboration
capability
10 - 30% of rooms enabledwith content sharing & video
30% Collaborative 70% Individual
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Unassigned seats
Teams in neighborhoods
Meeting spaces are ample, some without booking
Audio Privacy rooms and ‘stop and drop’ areas are always available without booking
Work happens throughout the space in open areas
In-the moment, agile collaboration is made easy
70% Collaborative 30% Individual
.. to enabling teams
Huddle
Medium
Large
Audio Privacy
Custom
80% + Pervasivecollaboration technologyNo
collaboration
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Co-Creation Rooms
Meeting Spaces
Quiet Room
Touchdown Audio Privacy Room
Cafe Focused Workspace
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Co-Creation Rooms
Meeting Spaces
Quiet Room
Touchdown Audio Privacy Room
Cafe Focused Workspace
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
WebexShare
Ultrasonic emitter for pairing
Microphone for presence detection
HDMI - 1080p 30fps
USB-C to PoE Class 2 adapter
802.11ac with Enterprise security
Room Scheduling
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A more intuitive way to work
Meetings Experience
WorkplaceExperience
Customer Experience
Teams Experience
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
A more intuitive way to work
Team Experience
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Webex Teams
Designed to help teams move work forward
Integrated meetings experience
Broad set of tools for any project
Work with anyone, stay secure
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Steve VialsHead of Strategy
Collaboration APJC
63
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Digital Flow
REALTIME
OccasionalMessaging
ScheduledMeetings
Ad HocMeetings
FuriousChat
© 2018 Cisco and/or its affiliates. All rights reserved.
High-value tools, all together
Open to anyone
Advanced security
Awesome mobile experience
Creativity shines
What makes a great team collaboration solution?
Connected and integrated
Includes physical rooms
Improves focus with intelligence
Everyone is empowered
Meetings: critical for progress
1
2
3
4
5
6
7
8
9
10
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Common capabilities: PSTN, roster, meeting controls*
Webex Meetings Webex Teams
Webex Devices
One modern platform
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Worlds 1st Secure Cross Company Collaboration Platform
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A more intuitive way to work
Meetings Experience
WorkplaceExperience
Customer Experience
Teams Experience
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Carl BorchardtHead of Contact Centre
Collaboration, APJC
69
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Digital Communication Channels Are Driving a Revolution in Customer Care
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Evolution of customer careAnalytics driven
Social media
Future channels
Voice
Chat
Reactive*
Contextual
Suggestive
Predictive
Data
*This is what contact centers mainly do today
Customer journey
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Capabilities to enhance the value of customer investments
Continued Innovation
EnhancedUser & agent experience
Secure, compliant, ScaleSimplified Admin
Cloudconnected
Customer Journey
Release 11.6.2 Release 12
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Connected Messaging
Apple
Connected Messaging
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Cisco & salesforce - combined Synergies in Customer Experience
Provided by Provided by
Omni-Channel
Unified Communications Integration
Video Collaboration
Chat & Email
Joint integration
Powerful Routing Engine
Agent State Management
Universal Queue Collaboration Experience
Collaboration Devices (workplace phones, video endpoints)
Communications
360-degree view of customer cases and conversations
Manage business processes & workflow
Einstein Intelligence
Next best action
Case sentiment
Knowledge delivery & self-service
Wave analytics
Lightning Console
Servicing Apps
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Broadsoft Customer Journey PlatformIn prime position to help customers succeed in their journey to cloud
• Premise and cloud (HCS) CC market leader
• Connected Digital Experience Solution with strong omnichannel & digital offering
• Mid-market, large enterprise & SP solutions
• Channel and ecosystem depth
• Cloud UC/PBX market leader
• Modern Cloud Architecture & contact center portfolio
• Strengths include Omni-Channel, Analytics, UC & Salesforce integration
• Targeting 21-300 Agent Market
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Omni-channel cloud contact center
Predictive analytics-based routing
Integrated collaboration that increases first contact resolution and customer satisfaction
Native Salesforce integration
Proven solution in market
Customer Journey Platform - CJPCustomer Engagement
POWERFUL
ANALYTICS
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Cisco customer journey solutions Portfolio
Context Service Connected AI Connected Messaging
Cloud
Hybrid
Premises Contact Center Express Contact Center Enterprise
Hosted Collaboration Servicefor Contact Center
CC-One + Spark Care
EnterpriseMid Market
Customer Journey Platform
Hybrid
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Coming Soon - Cisco CC Flex Plan
Cisco® Meeting Server
Cisco WebEx®
OR
Cisco Calling Hosted(HCS)
Cisco Unified Communications
Manager
OR OR
Cisco Webex™
Meetings
Customer Journey Platform
Hosted-CC(HCS-CC)
OR OR(P)CCE
CCX
Calling Contact CenterMeetings
Cloud | Premises Cloud | Premises | Hosted Cloud | Premises | Hosted
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30k+customers
$20+billion
3+million seats
globally
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Purvi BajajHead of System Engineering
India Collaboration
80
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
A more intuitive way to work
Meetings Experience
WorkplaceExperience
Customer Experience
Teams Experience
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
One Way to Buy
Collaboration
Flex Plan
Cloud or on premise
Meetings, calling, Messaging
Simple Annuity Model
Evolve at your own pace
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Our Vision
Incredible Collaboration Technology, available to everyone in India
Affordable,Simple,Open & Secure
Key Takeaways Every partner can now sell
meetings. Integrated Web, Audio and Video
Focus on upgrade opportunity to Next Gen meeting
Collab is all about Show and tell. Lead with demo’s at customer place