increasing your bottom line through a connected ... · •wms –inventory & locations •wes...
TRANSCRIPT
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FIND YOUR WOW
Increasing Your Bottom Line through a Connected Fulfillment Operation
Presented by:
SSI SCHAEFER
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FIND YOUR WOW
Presenter
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Mark DickinsonDirector – Enterprise Software SolutionsSSI SCHAEFER
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FIND YOUR WOW
Objectives
• Review the competition in today’s market
• Understand fulfillment technology
• Know what data is available
• Learn how to analyze your fulfillment data
• Let your fulfillment tell a story
• Keep the customer engaged throughout the buying process
• Leverage data to increase the bottom line
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Attract and Keep Customers
• Competition is tough
• Retail existing and obtain new customers
• Missed opportunities
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Competition is Tight
• Over 3.8 million retailers in the USA
• Customers are getting use to technology,
and retailers are looking for ways to keep
customers from looking elsewhere.
• Connected devices are removing friction
from path to purchase.
• IoT is helping increase consumer spend,
but retailers must adopt technologies.
• Fulfillment can make a difference.
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Sources:Select U.S.A., U.S. Department of Commerce, 20182018 Retail, Wholesale and Distribution Industry Trends Outlook, Deloitte 2018
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Data Streams of a Truly Connected Warehouse
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ERP
DOMS
LMS
YMS
WMS WES
WCS
Lighthouse(Data Concentrator)
HMI
IoT
Analytics
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Fulfillment Interactivity
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Management Systems
• ERP – Business and $$$
• DOMS – Order Fulfillment Point
• WMS – Inventory & Locations
• WES – Order Grouping & Release
• LMS – Labor Planning & Reporting
• YMS – Yard & Dock Appointments
• WCS – Movement inside DC/FC
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How Do We Use the Data We Already Generate to Improve?
• Customer Experience
• Fulfillment Operations
• Bottom Line
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Intelligent Decisions – Fulfillment View
• Connected warehouses provide real-time operational visibility
• Early warnings and alerts
• Labor availability and productivity
• Inventory availability
• Predictive analytics to suggest levels
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Intelligent Decisions – Fulfillment View
• Use case
• Inventory allocation is greater than physical stock
• Solution
• WMS queries YMS
• If stock is available in yard, priority is changed
• Benefit
• Stock out and backorders prevented
• Happy customers
• Labor used more effectively
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YMS
WMS
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FIND YOUR WOW
Intelligent Decisions – Fulfillment View
• Use case
• Predictive analytics for workforce planning
• Solution
• LMS uses analytics modules to obtain historical production rates
• LMS looks to WES to determine production requirements
• Suggests staffing levels in each functional area
• Benefit
• Able to retain quality labor for a sustained period
• Able to smooth workflows between peaks rather than react to influx
• Labor is used more effectively for lower overall OPEX costs
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LMS
WES
Analytics
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FIND YOUR WOW
Intelligent Decisions – Fulfillment View• Use case
• IoT for analysis and preventative maintenance
• Solution• Maintain operational metrics for individual
components in a system
• Analyze and identify any anomalies duringoperations
• Suggest preventative maintenance tasks toprevent downtime
• Benefit• Management of equipment based on actual runtime
versus aggregate runtime reduces overall maintenance costs
• Identifying out of tolerance trends early allows for a more targeted maintenance window versus a system down event.
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Intelligent Decisions – Customer View
• Use case
• Customers want visibility into the status of the order
• Solution
• Provide real-time feedback on order status
• Connection through APIs can trigger updates to web portal
• Based on order and item availability, system could suggest an additional product
• Benefit
• Allowing customers to see the order status can drive additional decision criteria
• Add an item
• Shipping upgrade
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Intelligent Decisions – Bottom Line
• Connected fulfillment centers can provide
• Real-time operational visibility for effective decision making
• More effective labor planning and utilization
• More transparency to customers
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For More Information
Mark Dickinson: [email protected]
Website: www.ssi-schaefer.com
Visit ProMat Booth S3464 or S2018
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