increasing employee engagement by leading with respect™
DESCRIPTION
TRANSCRIPT
Increasing Employee Engagement by Leading with RESPECT™
byDr. Paul Marciano
1st day of work
1st day of work
What does employee engagement
look like on the playing field?
Fully in the Game
What is the impact of engagement?
Robust Impact of Engagement
Productivity & Performance
Profitability
Retention & Attendance
Innovation & Creativity
Conscientiousness & Honesty
Customer Satisfaction & Loyalty
Quality
Safety Compliance
Satisfaction & Morale
Physical & Psychological Well-Being
Engagement Spectrum
Engagement Meter
11
22
33
44
55
Activelydisengaged
Disengaged
Opportunistic
Engaged
Activelyengaged
Engagement Meter
11
22
33
44
55
Createsthe mess
Walks past mess without thought
Hopes not to see it, will clean-up if personal benefit
Cleans-up what he/she sees
Helps clean-up, fix & prevent
How do we move the needle?
Realizing sustainable increases in employee engagement requires
impacting the culture of the organization
CultureBehaviors
&Attitudes
Most people believe that . . .
employee engagement and motivation are the same . . . they are not.
Traditional reward and recognition programs do not increase employee motivation.
In fact, such programs decrease overall employee morale and productivity.
Why programs fail
because they are programs
Reward programs…
…reduce overall motivation
Reward programs…
reward those already most engaged
Instead of focusing on how to motivate employees, focus on how to engage them.
Dr. Paul’s Thesis
Relationships only work within the context of RESPECT
I’m not concerned with your liking or disliking me. All I ask is that you respect me as a human being.
~ Jackie Robinson
“
”
For many people, being respected ismore important than being liked.
Respect is a matter of life and death.
hara-kiri
Respect is a matter of survival
in our tribes.
As individuals:
When we are respected we are protected.
When we are not respected we are vulnerable.
The RESPECT™ Model
An actionable philosophy which guides and directs behavior
The Circle of Respect
Respect the Organization
ORGANIZATION
RESPECT
IND
IVID
UA
L
WORKTEAM
SU
PE
RV
ISO
R
Respect the Supervisor
SUPERVISOR
RESPECTO
RG
AN
IZA
TIO
NINDIVIDUALW
ORK
TE
AM
Respect Team Members
TEAM
RESPECTS
UP
ER
VIS
OR
ORGANIZATIONINDIV
IDUAL
WO
RK
Respect the Work
WORK
RESPECT
TE
AM
SUPERVISORORGANIZ
ATION
IND
IVID
UA
L
Feel Respected
INDIVIDUAL
RESPECT
WO
RK
TEAM
SUPERVISOR
OR
GA
NIZ
AT
ION
The RESPECT™ Model Drivers
The RESPECT™ Model Drivers
R ECOGNITION
E MPOWERMENT
S UPPORTIVE FEEDBACK
P ARTNERING
EXPECTATIONS
C ONSIDERATION
TRUST
Where to start?
Be the change you want to see in the world.
-- Mahatma Gandhi
“ ”
Dr. Paul’s Contact Information
Email: [email protected]
Website: www.PaulMarciano.com - newsletter, videos, etc.
Connect on LinkedIn: www.linkedin.com/in/paulmarciano/
Join LinkedIn Group: Respect in the Workplace
Twitter: @TheRespectGuy
Phone: 908-268-7272
Address: 120 Main Street, Flemington NJ 08822