Increasing Cleaning and Stocking with the Help

of a Job-AidName:Jada-Rae Traub

Class: BSAPSemester: Spring 2006TA Name: Allison Mueller

Setting and Participant Description Setting

Hanover Market Intervention

Job-aid Pinpoint

Increasing cleaning and stocking in the designated pizza area

Reason to Intervene

The pizza area was not being cleaned or stocked

The manager was the only one cleaning and stocking

Please help me BSAP!!

Analyze the Natural Contingencies

The outcome is too small to control the employee’s behavior

I hate ineffective natural

contingencies

Analyze the Natural Contingencies

Ineffective Natural Contingency

Given level of cleanliness and

pizza area stocked

Employee cleans and stocks pizza area

Employee has infinitesimally higher

level of cleanlinessand pizza area stocked

Analyze the Natural Contingencies

Natural Competing Contingency

Given amount of time to look at magazine

Employee cleans and Stocks pizza area

Less time to look at magazine

Stocking and Cleaning

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45

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Weeks

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Baseline

Baseline Graph Description The cleaning and stocking did not occur for

weeks 1,3,4 Reasons why?

Manager has not asked them to clean or stock He just assumes they will do it Pizzas are selling at low rate, which means low

occurrence for the desired behavior to occur

The pinpoint occurred at 42%for week 2 Reasons why?

They sold a lot of pizzas that week The manager had to remind them numerous times

Specify the Performance Objectives

The employees will have to complete all of the required tasks Clean Pizza Area

wipe counter, wash dishes, sweep floor, and wash sink Stock Pizza Area

pizza boxes, pepperoni, sausage, ham , mushroom, green peppers, olives, banana peppers, cheese, and pizza pie

Input-Process-Output Model

(Workers that clean and stock) [Output]

Training with job-aid on stocking and cleaning [Process]

(Workers that do not clean or stock) [Input]

Goal Specification Form

Output Employees that clean and stock 100%

Standards

Quality

Current Ideal

42% 100%

Quantity All employees All employees

Timeliness None By 11:00 am

Cost None $6

Process Training with job-aid on stocking and cleaning

Production: XDistribution_ __ R&D__ _

Input Employees who do not stock and clean

Design the Intervention

Literature review “ The Use of the Performance Diagnosis Checklist to Guide

Intervention Selection in an Independently Owned Coffee shop” The article lead to the idea of creating a job-aid The goal of the job-aid

Prompt the employees to clean and stock Clarify exactly what task need to be completed

( no more using the excuse “I forgot/did not know that task has to be completed)

Design the InterventionPerformance Management Contingency

Employee does not have tasksCrossed off job-aid

Employee cleans and stocksPizza area

Employee does have tasks crossedOf f job-aid

Employee fears the sight of theUnmarked tasks on the job-aid

Employee cleans and stocks Pizza area

Employee does not fear theSight of the unmarked tasks

On the job-aid

Implement the Intervention

Implemented on February 25, 2007 The manager verbally gave his employees

the directions to check off the job-aid after they completed the tasks

Cleaning and Stocking

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Goal line Baseline

InterventionBaseline

Evaluate the Intervention

The intervention was a success Employees met goal every week with the

exception of week 10 Reasons why

The store sold a ton of pizzas. More than they normally do

A normal shift consists of two people working and only one employee was working that week

Based on week 10 The busier they are selling pizzas less likely they are to

complete all the tasks

Recycle Phase

Assign specific tasks to the employee Based on my survey after the job-aid was

implemented The employees were still not aware of the

required standards of performance Assigning tasks could possible help with the

confusion

I would like to continue using the job-aid

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1 2 3 4 5

1=Disagree 5=Agree

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N=4

Discussion

Treatment Integrity Manager signed treatment integrity worksheets

Social Validity Four employees filled out a survey with 9

questions pertaining to what they thought of job-aid

Manager’s Experience

Manager wants to continue using the job-aid

He is satisfied with his employees performance

Personal Experience

Tons of fun!! Gained practical experience