incorporating cultural competence into emergency ... · why cultural competence? cultural...

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Incorporating Cultural Competence into Emergency Management Programs Laurie Shanderson, PhD, MPA Dale L. Sanders, DO, MBA

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Page 1: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Incorporating Cultural Competence

into Emergency Management

Programs

Laurie Shanderson, PhD, MPA

Dale L. Sanders, DO, MBA

Page 2: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Dr. Martin Luther King Jr.

“Make a career of humanity. Commit yourself

to the noble struggle for equal rights. You

will make a greater person of yourself, a

greater nation of your country, and a finer

world to live in.”

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Page 3: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Why are you here?

The disparities found in at-risk populations

present an additional challenge for professionals

and emergency managers relative to providing

services that are culturally competent. Preparing

students who are competent, culturally aware,

and sensitive is critical for educational

institutions that provide related degree options

and programs. With consideration to social

determinants, this presentation will demonstrate

the value of cultural competency training.

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Page 4: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

What is cultural competence?

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Page 5: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Why cultural competence?

Cultural competence is a skill needed to avoid

misdiagnosis, mistreatment, and cultural

misunderstanding. Without this, disparities in

care will persist. Preparing students who are

competent, culturally aware, and sensitive is

critical for educational institutions which provide

related degree options and programs.

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Page 6: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Changing Status of Americans in U.S. History

1619 - 2012

Slavery 1640 - 1863

– 244 years

– 62 %

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Page 7: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Changing Status of Americans in U.S. History

1619 - 2012

Reconstruction & Jim Crow 1863 - 1965

– 102 years

– 26 %

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Page 8: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Changing Status of Americans in U.S. History

1619 - 2012

Post-Civil Rights 1965 to present

– 47 years

– Only 12 %

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Page 9: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Looking at the big picture…

• Post-Civil Rights 1965 to present

– 47 years

– 12 %

• Reconstruction & Jim Crow 1863 - 1965

– 102 years

– 26 %

• Slavery 1640 - 1863

– 244 years

– 62 %

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Page 10: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

What are the agressions?

• Microaggressions are everyday expressions

that send denigrating messages to a target

group such as people of color, women, and

homosexuals (Sue et al., 2007).

• Macroaggressions are often less subtle in

nature and can be manifested in the verbal,

nonverbal, visual, or behavioral realm. They are

often enacted automatically and unconsciously

(Solorzano, Ceja, & Yosso, 2000).

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Page 11: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Microagressions at their best!

• Microinsult (often unconscious) Behavioral/verbal remarks or comments that convey rudeness, insensitivity and demean a person’s racial heritage or identity.

• Microassault (often conscious) Explicit racial derogations characterized primarily by a violent verbal or nonverbal attack meant to hurt the intended victim through name-calling, avoidant behavior or purposeful discriminatory actions.

• Microinvalidation (often unconscious) Verbal comments or behaviors that exclude, negate, or nullify the psychological thoughts, feelings, or experiential reality of a person of color.

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Page 12: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Victims - vulnerable, weak, tragic object of

violence & abuse.

The disabled should be pitied. 12

Page 13: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Overweight people are lazy.

Some people are too fat to be productive.

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Page 14: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Someone from a low income community is not

as smart as someone who is not.

Those who are poor aren’t smart.

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Page 15: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

The elderly are sick, vulnerable or

grumpy.

Older people are useless.

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Page 16: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

An individual who brings up religion in

work/school setting is dismissed.

Leave your religious baggage at the door. 16

Page 17: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

People of color are generally not as intelligent as whites.

“You are a credit to your race.”

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Page 18: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Women only occupy nurturing roles.

A female doctor is mistaken for a

nurse.

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Page 19: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Men who act like women are inferior (women are

inferior)/gay men are inferior.

A heterosexual man who hangs out with his female

friends more than his male friends is labeled a

“faggot”.

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Page 20: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

You are deviant.

A therapist asks all substance abuse questions in an intake

with a Native American client, and is suspicious of the client’s

nonexistent history with substances.

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Page 21: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

You are not American.

“Where are you from?”

“Where were you born?”

“You speak good English.”

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Page 22: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Conceptual Model of Race (Adapted from Thomas A. LaVeist (2005))

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Page 23: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Students engage in guided reflection exercises,

journaling, and group presentations after being

exposed to historical videos. Reflective writing

exercises may also be used for the purpose of

critically analyzing how historical events have

had a significant impact on health status today.

Innovative Teaching Strategy

#1: Critical Reflections

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Page 24: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

Students travel to different communities in order to break

down barriers. Taking majority students to minority

environments to understand issues. Bring students of

different backgrounds together to discuss the issues.

Innovative Teaching Strategy

#2: Alternative based courses

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Page 25: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

An example is having students meet with the

elderly in the community to discuss the historical

context of healthcare from their perspective.

Journals and/or student presentations are an

excellent format for sharing information learned.

Innovative teaching strategy #3:

Service learning

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Page 26: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

As an educator your job is to understand how different components feed into social

determinants of health in order to understand why there are gaps.

Be comfortable stating that there are problems.

Your duty…

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Page 27: Incorporating Cultural Competence into Emergency ... · Why cultural competence? Cultural competence is a skill needed to avoid misdiagnosis, mistreatment, and cultural misunderstanding

“The ultimate measure of a man is not where he stands in moments of comfort and convenience,

but where he stands at times of challenge and controversy.”

Dr. Martin Luther King Jr.

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