INCIDENT COMMAND SYSTEM(ICS) INTEGRATION AND USE AT SHELL

March 2014

Linda Manka; Manager, Upstream Canada; Emergency Preparedness/Response & Crisis Management

Calgary Flood 2013 Photograph by: Adam Klamar ,

AFP/Getty Images

INCIDENT COMMAND SYSTEM USE IN CANADA

Agenda• Context• Background: Incident

Command System• ICS during the

Calgary Floods• ICS use at Shell• ICS Training

• Public• Industry• Shell

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CONTEXT• Incident Command System (ICS)

use is being established as the best practice methodology to manage incidents and events in North America and other areas of the world.

• The United States has mandated the use of ICS through regulation.

• In Canada, there is no national regulation requiring the use of ICS, although the Alberta government has adopted it as the standard for government agencies and is promoting the voluntary adoption of the system.

• ICS was used during the recent floods in Southern Alberta and the impetus is growing to create agreement with industry and local authorities to adopt this standard approach.

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Shell Alaska ICS Exercise

LEARNING FROM BP – INCIDENT MANAGEMENTBPs key lessons:

1. Collaboration (required from ALL parties/stakeholders involved including suppliers/supply chain)

2. Systemization (ICS structure/reporting/ R&R – IT – infrastructure, associated training). Common Operating System helped to reinforce the value of ICS

2. Information (communication – media, Information Management, GIS)

3. Innovation (thinking ahead, use of technology and closing knowledge gaps about science/technology)

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SLAVE LAKE FIRES: LESSONS LEARNED• Lessons learned from the May 2011

fires in Slave Lake in Alberta found that “in many ways Alberta’s response to the Lesser Slave Lake disaster met or exceeded standards and leading practices from around the globe”, however…

• “At the same time, a number of the coordination challenges were experienced because Alberta had not fully implemented the Incident Command System, or trained all relevant parties on their roles in this new incident command model.”

- Lesser Slave Lake Regional Urban Interface Wildfire – Lessons Learned Final Report November 6, 2012, KPMG

Photos: GlobalNews.ca

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JOURNEY TO USING ICS AT SHELL

• Early adoption by some parts of the company in the 1990s but over time usage became specialized to lines of business

• Asset modifications had grown over time

• Shell’s goal was to standardize processes as much as possible.

• Concerns expressed by the business were that standardized processes would not address their specific hazards, e.g., sour gas leaks. Needed education on ICS bein an all-hazard approach.

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RECENT USE OF ICS @ SHELL CANADA7

Shell Crisis Management Team and Shell’s Canada National Response Team activation for June 2013 Alberta floods, including head office closure due to state of emergency. Feedback was

excellent from the Incident Command Team, especially on having an ICS Technical Specialist available

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JOURNEY TO USING ICS AT SHELL• First aligned on ONE corporate

Emergency Response Plan (ERP) with standard ICS forms internally

• Worked with leaders one-on-one to address concerns about ERP & ICS usage

• Needed to ensure aligned understanding and terminology: all forms, everything in the ERP and training had to be consistent.

• Based on feedback an ICS Program was developed to ensure learning and consistency.

• Consultation, addressing concerns, repetition of common terminology, and following up on “changes” were all needed to get alignment.

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Consistent ICS forms made into posters and used during exercises and training

JOURNEY TO USING ICS AT SHELL• Rolled out standardized

high-quality ICS training with introductory modules online and then advanced courses for key ICS Positions

• Advanced courses have external experts facilitating paired with a Shell internal expert

• Needed to ensure consistency across contractors and internal instructors to again ensure common concepts, terminology usage.

9 ICS Training at Shell Waterton

Online and Face to face ICS training

JOURNEY TO USING ICS AT SHELL• “Bumps in the Road”

included:• Leaders and Individuals

who were concerned that standardization would not take into account hazards of the particular location, site or line of business

• Contractors who did not want to learn the new system as it would involve their time or costs

• Overall lack of understanding of the value of ICS

10 ICS Training at Shell

Corporate ERP with site-specific sections

JOURNEY TO USING ICS AT SHELL• Addressing “Bumps in the Road”

- Introducing ICS is a change management issue

• First ensure key leadership support

• Convey value of ICS to satisfy ER Governance/Program

• Communicate consistently across multiple channels

• Email• Forms• ERP• Training – all training references ICS in

the same way• Personal visits to site to dialogue with

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Site visits

Site Exercises

SHELL COMPETENCY PROGRAM

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OCA (Operations Compliance Assurance)

Fire Training Level 1 and 2

1. Shell CORE ERP2. Shell Open University: • ERP Awareness intro• ICS 100• ICS 200• Shelter-in-Place• Stakeholder Messages in

an Emergency

5. ICS 300 3. ERP Awareness on

site including ICS4. ExercisesCrisis

Management and Shell Americas Exercises

Leaders and specific employees for ICS 300 and beyond

JOURNEY TO ICS AT SHELL

The approach and courses developed in Calgary for Western Canada use were reviewed and adopted by for use by Shell sites in the United States and South America.• ICS 100• ICS 200• ICS 300• Position-Specific

training13

ICS courses online and face to face

ICS TRAINING OBJECTIVES

ICS Learning Objectives: • Many ICS programs are planned

with the needs of professional responders in mind.

• The goal is to systematically develop expertise in the ICS system.

Industry ICS Learning Objectives:• Private industry has the goal to

develop employees competencies to safely and efficiently respond in an emergency.

• Employees will need to awareness, knowledge and skill regarding ICS, be able to apply key concepts, especially at the beginning of an incident, and know when to request additional and/or more qualified resources.

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ICS CANADA TRAINING• Awareness level training presents ICS topics and concepts

at an introductory level, with written or computer-based examinations (multiple-choice). I-100 and I-200 are awareness level training courses. This training method relies on reading and answering questions. Alberta Emergency Management makes the 100 level PDF and online examination available through it’s website

• Advanced level training is oriented towards skills development and includes more practical exercises as well as a written examination. Courses at this level are geared towards operating within the ICS system in a supervisory function. I-300, I-320, position-specific and I-400 are advanced level training courses.

• http://apsts.alberta.ca/uploads/1303/coursestudentandinst73159.pdf

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ICS 100 TRAINING CONTENT COMPARISON (1)Key Content Shell and ICS

CanadaICS Canada only

Shell only

Purpose of ICS

ICS Background & ApplicationsCommon terminology

Chain of Command

Unity of command

Unified Command

Management by Objectives

Incident Action Plan

Modular Organization

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ICS 100 TRAINING CONTENT COMPARISON (2)Key Content Shell and

ICS Canada

ICS Canada

Shell

Manageable Span of ControlComprehensive Resource ManagementIncident Locations and Facilities

ICS organizational Chart and Sections

Branches, divisions, groups

Branches, divisions groups provided at higher levels (200 and above)

Transferring CommandICS Emergency Operations Centre – EOCFacilities Staging Area,

Base and Camp

Staging Area

Integrated communications More detail on technology

Information and Intelligence Management Map SymbolsShell ICS Use and Policies

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SHELL ICS 100 AND 200

Shell ICS 100 and 200ICS 100 Introduction to the Incident Command System (online) – an introduction to the basic features, principles and organizational structures of the Incident Command System.Shell’s ICS 100 and 200 meet the learning objectives of the new AEMA and ICS Canada standards, except for the length of time: Shell ICS 100 is 30 minutes, Shell ICS 200 is 40 min vs. ICS Canada 2-4 hours for ICS 100 and 14 hours for ICS 200

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NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY• NAIT has developed 100, 200 and 300 level ICS

courses which comply with the recent new standards and curriculum approved by Alberta Emergency Management Agency and ICS Canada. • The EMGT100 and EMGT200 courses are

delivered through the Internet. • 100, 200 and 300 level ICS courses comply with the recent new

standards and curriculum approved by Alberta Emergency Management Agency and ICS Canada. ICS 100 is 5 hours vs. Shell 30 minutes.

• EMGT 200 and the EMGT300 courses are provided onsite in coordination with the Alberta Fire Chiefs Association and municipal fire departments. An ICS Canada certificate is awarded upon successful completion of a course

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OPPORTUNITIES TO ALIGN ICS AWARENESS TRAINING

• Alberta agencies could make use of Shell’s training efforts by adopting the online interactive course that Shell developed. This model has already been demonstrated as successful by Shell’s donation of the Shelter in Place training to the Canadian Association of Petroleum Producers (CAPP), which is now posted on Enform website at no charge.

• Taking Shell’s course and removing any references to Shell, adding examples to include other industries, would be an effective use of resources and avoid having to re-build the course.

• The course foundation could then be lengthened slightly to meet ICS Canada and agency training requirements of a 2 hour completion time.

• These modifications would ensure • courses are standard ICS, are industry and company-

agnostic, and applicable to a wide range of situations

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JUSTICE INSTITUTE OF BRITISH COLUMBIA

• ICS 100 online, self-paced: Students will gain a basic understanding of the Incident Command System, its organization, principles, basic structure and common responsibilities. This course is the first in a series of ICS training courses and will be of particular interest to first responders and those who have a site-support role in an Emergency Operations Centre (EOC).

• Offer Level 200 and 300 as part of the Emergency Management Certificate.

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ERP FORM: INCIDENT BRIEFING ICS 201

• Form to help anticipate, make decisions and document incident events, information and decisions: page 1

ICS 201: Page 2

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• Form to help anticipate, make decisions and document incident events, information and decisions: page 2

ICS 201: Page 3

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• Fillable Organization Chart

INCIDENT COMMAND SYSTEM OVERVIEWICS was originally developed in response to wild fires in the 1970’s that killed 16 people, destroyed 772 buildings and cost $233 million (1970 US) dollars. Learning from the fires was that a system was needed to address: Lack of accountability, including unclear

chains of command and supervision. Poor communication due to both

inefficient uses of available communications systems and conflicting codes and terminology.

Lack of an orderly, systematic planning process.

No methods to integrate inter-agency requirements into the management structure and planning process effectively.

Freelancing by individuals with specialized skills during an incident without coordination with other first responders

No common terminology during an incident.

ICS USAGE: UNITED STATES In the United States, ICS became a

national model for command structures at a fire, crime scene or major incidents.

By 2003, all federal, state, and local agencies were required to know NIMS or the National Incident Management System, which uses the Incident Command System, to manage emergencies in order to receive federal funding. The National Incident Management System (NIMS) came about as a direct result of the terrorist attack on the twin towers in New York on September 11, 2001.

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Twin Towers attack(Photo: www.timesunion.com)

ICS USAGE: CANADA ICS is also used by agencies in

Canada, although there is no national requirement to adopt ICS. At a provincial level, Alberta “has adopted the Incident Command System (ICS) as the emergency management system for use by government organizations” and “At the same time government is promoting the adoption of ICS by local authorities, industry, and other organizations within Alberta on a voluntary basis.”

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When Enbridge had a large spill in in 2010 near Marshall, Michigan, “As the federal agency in charge of the response to the spill, EPA assumed a leadership role in the Unified Command and mobilized an Incident Management Team made up of federal, state and local agencies.”

www.epa.gov/region05/enbridgespill/

ICS CANADA• ICS Canada is the network of

organizations working cooperatively to maintain a standard Incident Command System that enhances incident management response through improved interoperability.

• ICS Canada material includes an operational description of the system, training materials as well as policy documents that outline processes and responsibilities for managing the material, training, certificates etc.

• http://apsts.alberta.ca/uploads/1303/coursestudentandinst73159.pdf

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COMPARISON OF ICS TRAINING OPTIONS

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Delivery Methods Shell and ICS Canada

ICS Canada

Shell

ICS 100 – Adobe Document (PDF) plus online exam ICS 100 -Online narrated, learner interaction and online exam ICS 200 – Online Not specified

on website if online or F2F

ICS 300 and above - Face to FaceICS 300 - Face to Face with Practice OpportunitiesICS 400 - Face to Face with Practice Opportunities

LEARNER EXPERIENCE: ICS 100 COMPARISONS

Training Modality:

Shell ICS 100 AEMA/CIFFC - ICS

Visual: Yes – Online course with pictures and diagrams

Yes – some diagrams - around 20 throughout course material

Auditory: Yes – Course material presented with or without sound. Can use microphones.

None.

Kinesthetic/ Hands-on/Interactive:

Clicking on tabs, pause, rewind etc.

Can print course, make notes, highlight etc.

Self-Tests and review

Yes, knowledge challenge at the end of course.

Yes. Reviews throughout, review questions throughout, and final test at end of course. All self-paced/administered.

Time Frame: 30 Min minimum to get through course material

2 – 4 hours self-study

Examples Test your understanding, examples in course.

Test your understanding scenario questions throughout the course. 31