Drive Performance Where You Want It To Go ! >>>

Service and Sales Performance Management Solution (SPM) Solving Complex Challenges for Telecom Companies

How do you manage your Performance?Bonuses \ incentives?

All in ONE for YOU

Service, Sales and Marketing:

Flexibility to Leverage Multiple Products / Services

Frequency of Rating Changes and New Campaigns

Private, Business and Customer Segmentation

People:

Employees and Management Quest of Excellence

Outsourcing Services Immediate Control

Processes:

Overpayments in the Manual Spreadsheets process

Efficiency over Cumbersome, Tedious process

Financial Controls

Technology:

Best of Breed functionality and strategic advantages

Telco Challenges

Growth, Growth, Growth ……

To Know, To Know, To know…..

Bigger, Better Sales

Turning Customer Engagement to Customer Satisfaction – WOW effect

Service and Sales Operation’s Excellence

IT as an Actionable Engine

From Financial Controls to all Steak-holders Benefits

Rapid ROI

The Aim

Readiness:(how ready is your sales org to close sales leads?)

Turnover

Training

Sales Capacity

Employee Satisfaction

Headcount

Productivity:(what is the level of productivity of your sales

resources?)

Revenue per Sales Representative

Margin per Sales Representative

Revenue / Expense

Average Deal Size

Sales Performance Four Elements

Efficiency: (how well do these resources spend their time?)

Time Utilization

Sales Cycle Duration

Expense

Effectiveness:(how well do they close sales?)

Win/Loss Ratio

Customer Satisfaction

Agility and Impact

What is the most important thing for U ?

Increase in Operating

Profit

Improvement in Customer

Service

Improvement in Sales

Performance

Best-in-Class

24% 8.3% 8.4%

Average Industry

3% 2.3% 2.3%

Laggards -27% 1.0% 0.6%

Source - Aberdeen Group – June 2009

Measurable SPM Impact

Pay for Performance - Achievement Budget

Best Practices

Total Flexibility in the Business Hands

Near Real Time Info. – Motivation at its Best

Immediacy, Accuracy and Accountability

Incentives Management

Agility and Flexibility

Time to Market (Initial Deployment and Ongoing)

Operated by the “Business”

Automated / Manual Interfaces

Financial Controls

IT Compatibility and Scalability

Customer’s Needs

Super User / Administrators

Model / Plan / Deploy / Manage incentive programs

Managers

Manage their people and business (at any depth)

Achievers - Front Line Employees (at any job role)

“What can I do to increase my performance and maximize my

incentive pay”

Full Enterprise Coverage

Software as a Service Business Model

Hosted

On Premises

Pay Per Subscriptions

No Obligation for Time Frame

Low Setup Fee

True Partnership

Super User (1)

Wizard Based Performance and Incentive Plans Setup

Super User (2)

Easy setup of Payee Groups and

KPI’s to which Incentive Plans

are attached

Super User (3)

On the fly calculations

and simulations

Manager (1)

View of KPI Actual to Target by Subordinates

And KPI

Manager (2)

Drill to KPI ‘s By Period and

Ranking Charts

Manager (3)

Drill Down by KPI ‘s or by

Organizational Unit

Incentives Morning PushMorning Push

Front Line Achiever (1)

Main Personal KPI,Earning summary

and KPI info. over time

Front Line Achiever (2)

Personal Simulationand other

self – service abilities

Front Line Achiever (3)

Drill down to the

transaction level

• Plan performance • Plan effectiveness• Participant performance

• Agile Plan Execution• Collect data inputs• Process adjustments,

measurements• SOX Governance,

Validation / Audit• Process Checks /

Calculate payments

• Align action plans to corporate objectives • Model compensation plans• Forecast awards and payouts

• Personalized, interactive documents created for each plan participant

• Interactive “What-if” modeling

• Opportunities to improve• Reinforce desired behaviors• Ability to manage each phase

Methodology- SPM

Green & Gold Methodology

Green - Prototype to Production

Implementation Excellence

Incentive Plans

Quota

Org. chart

KPI

Training

Pay Processes

Basic Reports

Dashboard Config.

Earning / Goal sheet

Security

Base System will be ready in 2 Weeks from D Date

Set up of Plans ProcessesVisualization

Green & Gold Methodology

Gold – The Integrated Automatic System

Implementation Excellence

Interface Programming

Scheduling

Interface Design

Testing

5 Working Days 5 Working Days

About Incentives (2)

IBBLS

Telecom:

Hi-Tech and Pharma:

FMCG:

Finance:

Others:

Thank You

WWW.VOLAROINT.COM

info@volaroint.com

Success Stories

• Application A cross-organization performance management and Incentives pay for all customer-facing employees.

• Attributes 700 KPI’s, 150 Incentives Plans

• Achievers 4,000 employees & managers, in over 200 groups in: Sales, Contact- Center, Service Depots and Channel partners

• Technical Attributes Oper. Env. Heterogonous systems, WIN 2X server – 2 CPU’s Interfaces AMDOCS Billing ,SAP ERP, 2 Legacy, LDAP Volumes 4M daily records – 3 Hrs. run ׂ(4GB a month)

100GB Database – including history• Uniqueness Daily updates and calculation run for Performance and Incentives

+ Using SMS to deliver Incentives information

• Benefits + Growth in campaign effectiveness + 4% improvement in customer satisfaction+ Reduce operational costs+ Availability of performance information to employees

Success Stories

• Application Sales incentives management for travel agents –calculating and presenting incentives flight-points rewards for selling flight tickets to selected El-Al destinations / campaigns.

• Attributes Global access via Travel-Agent Portal

Significantly improved campaign's effectivenessStrengthen positive relationship with the individual agent

• Achievers 3,500 agents in 700 agencies, 30 El-Al’s Promoters• Technical Attributes

Oper. Env. Unix server Interfaces Carmel – flight ordering sys., MS SPS Portal Volumes 100K records per month

3 years of historical data • Uniqueness Deployment momentum – high above expectations

+ Dashboard to every agent incl. analytics.• Benefits + Noticeable sales growth

+ Complete financial control

+ Positive daily contact with agents+ Rapid implementation & deployment, low ongoing costs

Success Stories

• Application Sales Performance, Incentives Management, Annual Bonus Plans and Merit increase in a global organization, operating a complex sale model and partly in a unionized environment.

• Attributes Complex KPI’s, contracts and Incentives Plans

• Achievers 300 Sales people & managers; 3500 Employees• Technical Attributes

Oper. Env. Heterogonous systems, Unix server Interfaces Oracle Apps ERP

• Uniqueness + Dashboard to every sales person incl. What-if simulations

• Benefits + A management tool in a distributed organization + Availability and clarity of sales incentives info.

+Reduced operational costs+ Personal simulation drives performance

Success Stories

• Application Sales Performance and Incentives Management in a global sales org. operating a complex team-sale model. Executive Rewarding module.

• Attributes Complex KPI’s and Incentives Plans

• Achievers 300 Sales people & managers; 200 Executives• Technical Attributes

Oper. Env. Heterogonous systems, Unix server Interfaces Clarify CRM ,Oracle Apps ERP

• Uniqueness + Replacement of Oracle OIC module in 3 months+ Global deployment

• Benefits + A management tool in a distributed organization + Availability and clarity of sales incentives info.

+Reduced operational costs+ Personal simulation drives performance

Success Stories

Mr. Jose Luis Tejada, Vice President IT, Nextel Leading Cellular Operator in South America

"We are pleased with the choice we made of the INCENTIVES - Pro system. The

functionality and flexibility of the system helped successful completion of the project beyond the initial scope and within a very strict schedule.”

Mr. Gil Yam, Vice President IT, VISA CAL Leading Credit card issuer

“Incentives payments is in the blood stream of our sales force, a reliable, agile and efficient system was a must… With INCENTIVES-Pro we have gained a rapid time to market when introducing new campaigns and shifting sales targets…”

“ We have the agility we need to introduce new targets and Incentives-plan for all our campaigns… The iFocus dashboard is an amazing sales management tool and SMS status alerts for our people on the move, my sales force is allways on”

Mr. Baruch Hochman, Sales Division Planning & ControlPreffered comercial arena in Print and Digital trade