incentive program for transportation and logistics industry
TRANSCRIPT
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
1/54
Incentive Program for Transportation
And Logistics Industry
Submitted in partial fulfilment of the requirements
for Master of Management Studies
(M.M.S)
(2012-2014)
Under the guidance of
Prof. P.G. Kane
SUBMITTED BY
Name: Niket Naik
Roll No: M-12-37
Batch: 2012 - 2014
IES Management College and Research Centre,
Bandra, Mumbai
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
2/54
IES Management College and Research Centre
Bandra, Mumbai
MAY JUNE 2013
Students Declaration
I hereby declare that this report, submitted in partial fulfilment of the requirement for the
award for the Master of Management Studies, to IES Management College and Research
Centre is my original work and not used anywhere for award of any degree or diploma or
fellowship or for similar titles or prizes.
I further certify that without any objection or condition subject to the permission of the
company where I did my summer project, I grant the rights to IES Management College
and Research Centre to publish any part of the project if they deem fit in
journals/Magazines and newspapers etc. without my permission.
Place : Mumbai
Date : 25-07-2013 --------------------------------
Signature
Name : Niket Naik
Class : MMSII
Roll No. : M-12-37
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
3/54
Certificate from the company
This is to certify that the dissertation submitted in partial fulfillment for the award of
Master of Management Studies of IES Management College and Research Centre
is a result of the bonafide research work carried out by Mr. Niket Naik under my
supervision and guidance. No part of this report has been submitted for award of
any other degree, diploma, fellowship or other similar titles or prizes. The work has
also not been published in any journals/Magazines.
Date: 25-07-2013 Industry guide
Signature of the Industry Guide: ______________
Name of Industry Guide: Mr Jayesh Patil
Company: Future Supply Chain
Place: Mumbai Designation: General Manager
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
4/54
Certificate from the Faculty Guide
This is to certify that the dissertation submitted in partial fulfillment for the award of
Master of Management Studies of IES Management College and Research Centre
is a result of the bonafide research work carried out by Mr. Niket Naik under my
supervision and guidance. No part of this report has been submitted for award of
any other degree, diploma, fellowship or other similar titles or prizes. The work has
also not been published in any journals/Magazines.
Date: 25-07-2013 Faculty guide
Signature of the Faculty Guide: ______________
Name of Faculty Guide: Prof. P.G. Kane
Place: Mumbai
IES Management College and Research Centre
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
5/54
Acknowledgement
On the very outset of this report, I express my sincere thanks to my project guide, Mr
Jayesh Patil, General Manager, Express Logistics, Future Supply Chains, for guiding me
right form the inception till the successful completion of the project. I sincerely
acknowledge him for extending his valuable guidance, support for literature, critical
reviews of project and the report and above all the moral support he has provided to me
with all stages of this project.
I am ineffably indebted to MrBhushan Watghare and Mr Yogesh Ganjewar for theirconscientious guidance and encouragement to accomplish this assignment.
I am extremely thankful and pay my gratitude to my faculty guide Prof. P.G. Kane for his
valuable guidance and support on completion of this project in its presently.
I would also like to thank Miss Shalini Bodra, HR Department, for her help and
cooperation throughout our project.
I extend my gratitude to Indian Education Societys Management College and
Research Centre for giving me this opportunity.
Last but not least gratitude goes to all of my friends and family members who directly or
indirectly helped me to complete this project report.
Any omission in this brief acknowledgement does not mean lack of gratitude.
Thanking You
(Niket Naik)
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
6/54
Table of contents
Page No.
CHAPTER I : Executive Summary 1
(Max-2-3 pages)
Introduction to the Industry 3
Introduction to the Company 6
Introduction to the Project 8
CHAPTER II : Objectives 28
Methodology 29
Sampling Design and Sample Size 30
Scope and Limitations 37
CHAPTER III : Analysis & Findings 38
(Only graphs)
CHAPTER IV : Conclusions 43
Recommendations 43
ANNEXURES : Questionnaire 44
Tables 44
References and Bibliography 46
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
7/54
LIST OF FIGURES, TABLES, GRAPHS
SR
NOFIGURES PAGE
NO
1 NMC CONTROL ROOM 13
2 WAR ROOM DASHBOARD 14
3 VTS DEVICE 15
4 CURRENT TIME REPORT 16
5 TRIP REPORT 17
6 VEHICLE MOVEMENT TRACKING 18
7 DRIVER REGISTRATION FORM 24
8 SCORE CARD 25
SR
NOTABLES PAGE
NO1 ROUTEWISE CALCULATION OF
INCENTIVES32
2 QUARTERLY INCENTIVES AFTERPENALTY/DEPS
33
3 PER TRIP BASIS (A) 35
4 PER TRIP BASIS (B) 35
SR NO GRAPHS PAGE NO
1 EXISTING SITUATION 19
2 HALTS 38
3 TRAFFIC 38
4 ROAD CONDITIONS 39
5 DELAYS AT CHECKPOST 396 DELAYS IN PAYMENT FROM VENDORS 40
7 CRITICAL REGION 40
8 VEHICLE BREAKDOWN 41
9 POLITICAL ISSUES 41
10 REST 42
11 DELAYS IN DEPARTING FROM ORIGINHUB
42
12 DELAYS IN REPORTING AFTER REACHING
HUB
42
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
8/54
1
Chapter 1
1.1 Executive summary
Logistics is an industry in which efficiency of a company depends on whether they delivergoods or consignments of their partners or clients on time.
In present conditions this is a challenge especially in countries like India where there are
issues regarding poor infrastructure.
Delivering goods on time largely depend on vendors who take up contracts. But the
consignments have to be eventually transported by goods carriers. Hence the drivers of the
carriers need to be efficient and punctual.
Providing incentives to drivers motivate drivers to deliver goods on time.
Considering all these aspects a driver incentive program is designed which aims at creating
a model to provide incentives to drivers if they deliver goods on time.
To develop this model the existing situation was studied (This included operations
related to loading and unloading of consignment and various other operations at their
Hub such as PTL technology and TMS systems as well as functioning of NMC
(Network Monitoring Cell))and root causes of delay were found out. Some of these
reasons or causes were controllable while some were not.
To analyse and support these causes, a questionnaire was designed and a survey was
conducted consisting of feedback from drivers.
The results of the survey were analysed and the approach towards designing this model
was finalized.
It was observed that delay in on time arrivals was related to operational parameters like
route distance, transit time etc. hence the final incentive was calculated based on these
parameters.
Some other factors like Damages, Excess, Pilferage, Shorts or DEPS also had to be
considered.
Thus to create this incentive model all the 150 plus transit routes were studied and
incentives were calculated. The format was presented in an excel sheet.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
9/54
2
There were three main approaches
1. Flat rates
2. Based on distance travelled
3. Scale based
A second alternative was developing a model based on drivers performance irrespective of
their routes or distance travelled. This model was on motivational factors.
So a driver incentivizing model called Inam was proposed.
There were three stages according to this model
1. Registration
2. Evaluation
3. Appraisal
In registration drivers had to register every month. This helped in generating a driver
database.
In evaluation drivers were evaluated on the basis of on ratio of time arrivals to total arrivals
as well as material handling.
In appraisal a grade will be given to drivers and incentive will be awarded based on that
particular grade.
Some other forms of appraisal such as awarding trophy to the best performer or providing
some tangible benefits will be considered.
The last stage in this project was to calculate the estimated cost to company, how to roll
out this scheme and its impact on the existing situation. and suggest some
recommendations related to the process.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
10/54
3
1.2 Introduction to Industry
1.2.1 Logistics
Logistics is themanagement of the flow ofresourcesbetween the point of origin and thepoint of consumption in order to meet some requirements, for example, of customers or
corporations. The resources managed in logistics can include physical items, such as food,
materials, equipment, liquids, and staff, as well as abstract items, such as time,
information, particles, and energy. The logistics of physical items usually involves the
integration of information flow,material handling,production,packaging,inventory,
transportation,warehousing,and oftensecurity.The complexity of logistics can be
modelled, analysed, visualized, and optimized by dedicated simulation software. The
minimization of the use of resources is a common motivation.
According to the Council of Logistics Management, logistics includes the integrated
planning, control, realization, and monitoring of all internal and network-wide material,
part, and product flow, including the necessary information flow, in industrial and trading
companies along the complete value-added chain (and product life cycle) for the purpose
of conforming to customer requirements.
Logistics is the process of planning, implementing, and controlling the effective and
efficient flow of goods and services from the point of origin to the point of consumption.
Logistics management
Logistics management is the part ofsupply chain management thatplans,implements,and
controls theefficient,effective,forward, and reverse flow and storage ofgoods,services,
and relatedinformationbetween thepoint of origin and thepoint of consumption in order
to meet customer's requirements. A professional working in the field of logistics
management is called a logistician. Logistics is divided into four major categories -
1. Materials management
2. Channel management
3. Distribution (or physical distribution)
4. Supply-chain management
http://en.wikipedia.org/wiki/Managementhttp://en.wikipedia.org/wiki/Resourceshttp://en.wikipedia.org/wiki/Materials_managementhttp://en.wikipedia.org/wiki/Production_%28economics%29http://en.wikipedia.org/wiki/Packaginghttp://en.wikipedia.org/wiki/Inventoryhttp://en.wikipedia.org/wiki/Transportationhttp://en.wikipedia.org/wiki/Warehousinghttp://en.wikipedia.org/wiki/Securityhttp://en.wikipedia.org/wiki/Supply_chain_managementhttp://en.wikipedia.org/wiki/Planhttp://en.wikipedia.org/wiki/Implementationhttp://en.wikipedia.org/wiki/Control_%28management%29http://en.wikipedia.org/wiki/Efficiency_%28economics%29http://en.wiktionary.org/wiki/effectivehttp://en.wikipedia.org/wiki/Good_%28economics%29http://en.wikipedia.org/wiki/Service_%28economics%29http://en.wikipedia.org/wiki/Informationhttp://en.wikipedia.org/wiki/Raw_materialhttp://en.wikipedia.org/wiki/Consumption_%28economics%29http://en.wikipedia.org/wiki/Consumption_%28economics%29http://en.wikipedia.org/wiki/Raw_materialhttp://en.wikipedia.org/wiki/Informationhttp://en.wikipedia.org/wiki/Service_%28economics%29http://en.wikipedia.org/wiki/Good_%28economics%29http://en.wiktionary.org/wiki/effectivehttp://en.wikipedia.org/wiki/Efficiency_%28economics%29http://en.wikipedia.org/wiki/Control_%28management%29http://en.wikipedia.org/wiki/Implementationhttp://en.wikipedia.org/wiki/Planhttp://en.wikipedia.org/wiki/Supply_chain_managementhttp://en.wikipedia.org/wiki/Securityhttp://en.wikipedia.org/wiki/Warehousinghttp://en.wikipedia.org/wiki/Transportationhttp://en.wikipedia.org/wiki/Inventoryhttp://en.wikipedia.org/wiki/Packaginghttp://en.wikipedia.org/wiki/Production_%28economics%29http://en.wikipedia.org/wiki/Materials_managementhttp://en.wikipedia.org/wiki/Resourceshttp://en.wikipedia.org/wiki/Management -
8/14/2019 Incentive Program for Transportation and Logistics Industry
11/54
4
Industry Snapshot
The Indian Logistics Industry is estimated at US$ 125 billion in 2010
Generated employment for 45 million people
The industry is expected to grow annually at the rate of 15- 20 per cent, reaching
revenues of approximately $ 385bn by 2015.
Highly Unorganized with organized sector responsible only for 6%
Market share of organised logistics players is also expected to double to
approximately 12 per cent by 2015
The size of the 3PL industry is estimated to be~US$1.5 bn in FY11 (1% of logisticscost).
The share of 3PL services is expected to increase from 6% in FY06 to 13% in
FY11, at a CAGR of 25%
Logistics costs are 10-20% of GDP
Indian Infrastructure is rated 54th among the 59 countries -- Road : 56/59, Rail:
25/59, Seaport: 51/59, Airport: 40/59
Several factors helped the growth of logistics industry in India over the decade that
includes changing tax system, rapid growth in industries such as automobile,
pharmaceuticals, FMCG and retail. However, major sectors that are investing huge
amounts in logistics industry are aviation, metal & mining and consumer durables. With
increasing competition and cost, focus on outsourcing, entry of foreign players is having
positive impact on the industry. Three major contributors for the growth of the logistic
industry are emergence of organized retail, increase in foreign trade and India becoming
soon the manufacturing hub. As per the World Banks Logistics Performance Index 2010,
India is placed at 47thposition out of 155 countries.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
12/54
5
1.2.2 Supply chain management
Supply chain management (SCM) is the management of an interconnected or interlinked
network, channel and nodebusinesses involved in the provision ofproduct andservicepackages required by the end customers in asupply chain.Supply chain management spans
the movement and storage ofraw materials,work-in-process inventory, and finished goods
from point of origin to point of consumption. It is also defined as the "design, planning,
execution, control, and monitoring of supply chain activities with the objective of creating
net value, building a competitive infrastructure, leveraging worldwide logistics,
synchronizing supply with demand and measuring performance globally."
SCM draws heavily from the areas ofoperations management,logistics,procurement,and
information technology,and strives for an integrated approach.
Supply chain management is a cross-functional approach that includes managing the
movement of raw materials into an organization, certain aspects of the internal processing
of materials into finished goods, and the movement of finished goods out of the
organization and towards the end consumer. As organizations strive to focus on core
competencies and becoming more flexible, they reduce their ownership of raw materialssources and distribution channels. These functions are increasingly being outsourced to
other firms that can perform the activities better or more cost effectively. The effect is to
increase the number of organizations involved in satisfying customer demand, while
reducing managerial control of daily logistics operations. Less control and more supply
chain partners led to the creation of the concept of supply chain management. The purpose
of supply chain management is to improve trust and collaboration among supply chain
partners, thus improving inventory visibility and the velocity of inventory movement.
Organizations increasingly find that they must rely on effective supply chains, or networks,
to compete in the global market and networked economy. In recent decades, globalization,
outsourcing, andinformation technology have enabled many organizations to successfully
operate collaborative supply networks in which each specialized business partner focuses
on only a few key strategic activities.
https://en.wikipedia.org/wiki/Businesshttps://en.wikipedia.org/wiki/Product_%28business%29https://en.wikipedia.org/wiki/Service_%28economics%29https://en.wikipedia.org/wiki/Supply_chainhttps://en.wikipedia.org/wiki/Raw_materialhttps://en.wikipedia.org/wiki/Operations_managementhttps://en.wikipedia.org/wiki/Logisticshttps://en.wikipedia.org/wiki/Procurementhttps://en.wikipedia.org/wiki/Information_technologyhttps://en.wikipedia.org/wiki/Information_technologyhttps://en.wikipedia.org/wiki/Information_technologyhttps://en.wikipedia.org/wiki/Information_technologyhttps://en.wikipedia.org/wiki/Procurementhttps://en.wikipedia.org/wiki/Logisticshttps://en.wikipedia.org/wiki/Operations_managementhttps://en.wikipedia.org/wiki/Raw_materialhttps://en.wikipedia.org/wiki/Supply_chainhttps://en.wikipedia.org/wiki/Service_%28economics%29https://en.wikipedia.org/wiki/Product_%28business%29https://en.wikipedia.org/wiki/Business -
8/14/2019 Incentive Program for Transportation and Logistics Industry
13/54
6
1.3 introduction to company
Future supply chain (FSC)
FSC is India's first fully integrated and IT enabled end- to- end Supply Chain and Logistics
company in India that delivers the shortest Time- to- Market and the lowest Cost- to-
Market. FSC has been a pioneer and leader in modernising logistics and supply chain in
India.FSC Supply Chain Solutions has established capabilities to study customer's supply
chain processes and re-engineer, build & implement customised Supply Chain Solutions
through scientific Supply Chain Management.
Vision and mission
To increase the revenues and profitability of our customers by lowering the Time- to-
Market and Cost- to- Market through our integrated SCM solutions (SC Design,
Movement, Storage and Inventory Management).
FSCSupply Chain Services includeFSC Contract Logistics,FSC Express Logistics and
FSC International Logistics.
FSC Express Logistics
Express Logistics is an integrated time- definite movement solutions catering to First Mile,
Long Haul, Intermediate and Last Mile delivery across India
FSC Express Logistics has proven expertise in Network Modelling and Design, Route
Planning and Optimisation, Load Optimisation and Vehicle Re-engineering. FSC Express
Logistics has been Indias first service provider to successfully implement Vehicle
Tracking System. It enables customers to view the real time location of their consignments
online on the India map.
FSC Express Logistics partners with its customers to provide effective solutions which
enable customers to manage variability and reduce uncertainty in their logistics and supply
chain; thereby enabling them to effectively reduce their Time- to- Market and Cost- to-
http://www.futuresupplychains.com/business_solutions.htmlhttp://www.futuresupplychains.com/introduction_scs.htmlhttp://www.futuresupplychains.com/business_services.htmlhttp://www.futuresupplychains.com/fsc_express_logistics.htmlhttp://www.futuresupplychains.com/fsc_international_logistics.htmlhttp://www.futuresupplychains.com/fsc_international_logistics.htmlhttp://www.futuresupplychains.com/fsc_international_logistics.htmlhttp://www.futuresupplychains.com/fsc_international_logistics.htmlhttp://www.futuresupplychains.com/fsc_express_logistics.htmlhttp://www.futuresupplychains.com/business_services.htmlhttp://www.futuresupplychains.com/introduction_scs.htmlhttp://www.futuresupplychains.com/business_solutions.html -
8/14/2019 Incentive Program for Transportation and Logistics Industry
14/54
7
Market. This has been achieved by fully integrating Express Logistics services with
Technology, Automation, Infrastructure, People, Processes, Knowhow and Network.
FSC contract logistics
Integrated state- of- the- art Warehousing and Distribution services is a core competency ofFSC Contract Logistics.
Key Competencies
1. Integration of Infrastructure, Technology, Automation, People, Processes, Knowhow
and Expertise leading to higher Fill- rates and therefore greater Profitability
2. Ability to manage large Distribution Centres and Scale- up at short noticeExtremely high Throughput Handling capabilities
3. Pioneers in Indianised and Indigenised implementation of global best practices
4. Integrated with a Robust Distribution and Last Mile fulfilment Network providing
end- to- end solutions.
FSC international logistics
FSC International is the Import Export logistics services. FSC International Features andBenefits
1. Freight Forwarding & Customs Clearance Services
2. Import and Export across South East (by Air and Ocean) to and from India
Through a network of Select Agents
3. Strong Relationships with Shipping Lines and Container Freight Stations
FSC brand distribution
FSC Brand Distribution Services Ltd. was started about 2 years ago. It is a 100% wholly
owned subsidiary of Future Supply Chains. FSC BDS (FSC Brand Distribution) is a
pioneering effort into organised distribution of FMCG brands to Modern Trade at a pan
India level.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
15/54
8
1.4 Introduction to the project
Driver Incentive Program
A. overview
1. Currently no drivers are being paid for their performance in terms of transit times they
achieve per route.
2. Incentivizing model to distribute on time performance benefits to these drivers
3. Various parameters are to be analysed such as route distance, route transit times, actual
transits, DEPS etc.
4. Weightage scale to be devised accordingly
B. results expected
1. Design and launch of incentivizing model
Critical success factors
1. Identification of critical paths and transit time required.
2. Development of a measurement scale
3. Involvement of drivers
Project strategy
1. To study various routes, their transit times and the distance to be covered.
2. To collect inputs from drivers and other employees associated with express logistics.
3. To develop the incentivizing Model such that the cost to be incurred is considered and
check its practicability.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
16/54
9
approach
Existing arrival departure situation
Defining root cause for the situation
Finding probable solution
Knowing drivers expectation
Designing basic driver incentive program
Checking cost impact and practicability
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
17/54
10
1.4.1 Hub/Branch Operations and existing situation
A] Hub/Branch Process
The following is an overview of Hub and Branch Operations
1. Consignment coming in to HUB
Unloading the Consignment:
1. Check the Manifest and unload the Consignment as per the CN number and lot.
2. Checking is done manually.
3. Supervisors need to ensure the proper Consignment unloading in presence of security
officer.
4. If any DEPS found note it down on Manifest and click photograph.
5. Put the unloaded Consignment at the defined section at hub.
6. Give copy of Manifest to security for the entry.
Entry in transport management system (TMS):
1. The hub/branch which sends Consignment to concern hub put the details in TMS.
2. So the receiving branch has all the details of that particular vehicle arriving at the hub.
3. Once vehicle arrives at hub administrator need to put an entry in the TMS about arrival
of vehicle and rest of the details get imported.
Damages, Excess, Pilferage, Shortage (DEPS) Registration:
1. Register the DEPS and categorize it in TMS.
2. In case of shortage, send mail to previous branch/hub.
3. In case of pilferage, coordinate with vigilance team.
DEPS Closing:
1. A report is circulated every month which accounts the DEPS in the previous month.
2. Against the POD the DEPS is closed, it means if customer has put the remark that goods
have received in proper condition then only the DEPS are closed on TMS
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
18/54
11
2. Consignment OUT from Hub
Receiving from Branch:
1. Consignment moves from branch to concern hub.
2. Branch gives details about the LR (Lorry Receipt) to hub.
3. At hub the Consignment is separated as per the delivery location.
TMS Process:
1. Loading sheet is prepared.
2. Based on the above loading sheet final loading sheet is prepared which is free from the
DEPS.
3. After the final loading sheet the Manifest is prepared and finally VHC (Vehicle Hire
Contract) is prepared.
4. A single VHC contains multiple Manifests.
5. A single manifest contains multiple CN numbers.
Vehicle Loading:
1. As per the loading sheet and manifest the vehicle is loaded.
2. Count of Consignment is done manually.
3. It is checked against the manifest.
4. Supervisors need to ensure the proper Consignment loading in presence of security
officer.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
19/54
12
Branch Process
Consignment IN to Branch:
1. PDA collects Consignment and delivers it to branch along with LR sheet.
2. At branch the Consignment is manually counted and checked against the LR sheet.
3. LR sheet is handover to the administration department for entry to the TMS.
TMS Process:
1. Consignment details are entered in TMS as per the LR/CN number.
2. It is passed then to concern Hub.
Consignment OUT from Branch:
1. Consignment to be moved out for delivery is separated as per the location.
2. Entry of the CN number of that Consignment is put in TMS.
3. DRS (Delivery RUN sheet) prepared and handover it to PDA for delivery.
Data entry Operation:
1. On Consignment delivery the POD are collected from PDA.
2. As per the LR/CN number the information is entered in TMS.
3. POD are scanned and saved for documentation.
4. POD status (Good/Bad) is entered in TMS.
5. A report generated sent to HO.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
20/54
13
B] Study of Network Monitoring Cell (NMC) System:
Figure 1NMC Control / War Room
Due to importance of Transit Time, continuous monitoring of all the vehicles
is necessary for time-period of 24*7. This is done with the help of NMC (Network
Monitoring Cell) system, which shows the updated status of the vehicles every 3
minutes. FSCS has purchased this system from M/s Novire Technologies: Leader in
Asset Tracking and Management. Along with generating various reports such as
Current Status Report, this system also sends alerts in case of diversion from
scheduled route, crossing safety speed limit etc. Currently there are about 110
vehicles on 65 different routes across nation. The vehicle tracking is done with the
help of GPS and assuming the geo-fencing of hubs & branches up to range of 1 km.
Therefore any vehicle within range of 1 km from hub / branch would be reflected
on map as to be standing inside branch / hub. NMC System controller of FSCS has
the access to all the vehicles across nation whereas the vendors have the access to
information regarding their respective vehicles.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
21/54
14
Different colors are used for the vehicles depending upon their status as
mentioned below:
1. Red: For the vehicles whose data hasnt been received for about more than 2
hours
2. Brown:For the vehicles whose ETA (Expected Time of Arrival) has been
delayed by more than 5 hours
3. Orange:For the vehicles whose ETA (Expected Time of Arrival) has been
delayed by more than 3 hours but less than 5 hours
4. Black: For vehicles running as per ETA
Figure 2War Room Dashboard
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
22/54
15
Besides tracking the vehicle movements, the scope of work of NMC system controller
also involves follow-up with vendors, drivers, touching points, branches & hubs for
verification of system data and delivery expedition.
The operation cycle of technology used in NMC system is as below:
Satellite Vehicle GPRS -> Novire Control Centre -> Computer at NMC Room
A GPS tracking device is installed in transporters vehicle and records the co -
ordinates. The tracking device has a built in capability to send messages over the
GSM network to servers which in turn use the same data to show on a map.
Customer simply needs to login to Novires website with unique username and
password to locate their vehicle.
Figure 3VTS Device
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
23/54
16
Figure 4Current Time Report
Some of the salient features of this tracking service are:
1. Maintaining 24 * 7 back office support center
2. Ability to analyze data and develop specific MIS reports
3. Ability to customize hardware / applications / report
NMC System generates various reports for different objectives. Some of the
reports are as mentioned below:
1) VTS Reports: They include the analysis of completed trips. Various reports
under this category are:
1. Zone Performance Report
2. Hub Performance Report
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
24/54
17
3. Vendor Performance Report
4. Exception Report
5. Trip Report (For completed trips)
6. War Room Tabular (For ongoing trips)
Figure 5Trip Report
1) DMRV Report: It serves for the following:
1. Analysis of completed trips
2. Register remarks in MIS
3. Escalation to daily hub operation and management
2) Expected Arrival Report: Its done to
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
25/54
18
1. Monitor the vehicles in transit
2. Check whether the vehicle is on time or not
In short, the first & foremost objective of NMC system is to monitor vehicles
through a central location to ensure on time arrival and departure of vehicles.
Hence its also called as Express Control Room.
Figure 6vehicle movement tracking
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
26/54
19
Existing arrival situation
The on time arrival for express logistics in FSC stands at 37% on a pan India level. One
of the reasons for less on time arrivals is time lag which is caused while delivering goods.
This time lag occurs partially due to delay in hub operations and partially due to delay in
transportation.
This delay in transportation can be addressed through a driver incentive program which
motivates drivers to deliver goods on time.
Graph 1- Existing Arrival Solution
Defining root cause
There are ten major causes of delay. Some of them are due to genuine reasons while some
of them can be converted into straight line improvement.
There causes are mentioned in the project scope and are classified as follows.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
27/54
20
Causes of delay
can be converted genuine
into straight line reasons
improvement
1. traffic jam 1. road conditions
2. halts 2. no entry zones
3. delays at checkpost 3. political issues
4. fuel consumption 4. vehicle breakdown
5. speed limitations
6. delay in getting advance bhatta
Finding probable solution
The causes mentioned above which can be converted into straight line improvement can be
solved through providing incentives to drivers. The solution to all these causes except fuel
consumptionis time managementon the part of drivers.
Drivers can manage their fuel expenses through additional expenses provided to them in
the form of incentives.
Drivers expectations:
To know drivers expectations a questionnaire has been designed to get feedback from
drivers.
The questions mentioned in this questionnaire are related to the causes of delay which
could be solved by providing incentives.
Analysis of data obtained by conducting the survey
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
28/54
21
1. How many halts do you take on average?
Drivers are taking more halts than required even on shorter routes.
If incentive is provided then the number of halts can be reduced and time can be saved.
2. Do you always get affected by traffic?
The intensity of traffic varies depending on route.
The more the route distance the more is the effect of traffic on delivery.
3. How are the road conditions on your route?
Some drivers say roads are good and a few say they are excellent.
These drivers can improve on their transit time by focusing on other areas of delays.
4. How long do you wait at the check post?
Most of the drivers spend more than 1 hour at check post.
If incentive is provided they can push for speedy clearance at check post.
5. Do you get late in getting advance payment from vendors?
Majority say there are no issues related to payment from vendors and advance payment is
not an issue.
6. Is there any critical region on your route?
Almost all routes have critical region.
On time arrivals depend on how drivers overcome these regions.
7. Is vehicle breakdown a cause of late delivery?
This point was to check whether there are any problems from vehicles provided to vendors.
Majority say no.
8. If there are political issues do they affect your transport?
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
29/54
22
Only those drivers who travel towards the east or those who have had past experience said
yes
9. Are you getting enough rest before travelling?
Drivers get enough rest before travelling
10. Do you get late while departing from origin hub?
This point was to check whether there were any delays due to hub operations
Although drivers have said that there are delays, there are no further delays from their side.
11. How long do you take to report at hub/branch after entering the premises?
Drivers generally take more than 1 hour to report after they enter the premises
This delay can be reduced.
Based on the survey conducted the following can be interpreted
Causes of delay
Can be solved through incentives Cannot be solved through incentives
1. halts 1. road conditions
2. traffic 2. vehicle break down
3. delays at check post 3. political issues
4. delays in advance payment 4. rest
5. delay in departing from hub 5. critical region
6. delay in reporting at the premises
Most of the causes which can be solved through incentives depend on operational
parameters like route distance. Hence approach 1 is based on operational parameters.
Incentives can also be given based on drivers performance irrespective of their routes.
1.4.2 Inam a driver incentive scheme
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
30/54
23
With an intention to develop a competition among drivers, a second version of driver
incentive program is proposed. This scheme will be implemented on a monthly basis.
Drivers operating on line haul as well as feeder routes are eligible for this scheme.
Steps Registration
Evaluation
Appraisal
Stage 1: Registration
Each driver has to first register to be eligible for this scheme. Registration will be done in
a team of two. The registration period will be 3 weeks.
Since drivers are not permanent, registration will help generate a temporary database. If in
between a driver backs out then his team mate will be allowed to work with a new team
mate.
Drivers who fail to register will not be eligible for this scheme.
Registrations will take place at all the hubs. Registration of drivers will be done at
particular hub depending on vendor controlling location. An individual employee can
look after the registration and evaluation as an administrative staff.
During registration a unique registration number will be given to the team of drivers.
(Example: BWKL0001 will be a code given to the first team operating between Bhiwandi
and Kolkata). In case of change of vehicle during a month, the driver has to mention it
to the administrative staff and get it approved. The following is an example of Driver
Registration Form.
Figure 7- Driver Registration Form:
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
31/54
24
INAMa driver incentive scheme
Driver Registration form
Registration no: __________________ Vendor name: __________________
Route: __________________ Vendor code: __________________
Hub: __________________ Vehicle no: __________________
Personal Details
Driver 1
Photo
Name: _______________________________________________________________________
Address: _______________________________________________________________________
_______________________________________________________________________
Driving Liscence no: __________________________
Contact no: __________________________
Age : ____
Sign: __________________
Stage 2: Evaluation
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
32/54
25
This scheme will run on monthly basis. Points will be given to drivers based on the
following disciplines
On time arrival
On time arrivals can be calculated depending on ratio of on time arrivals to trips completed
and equivalent score will be given out of 25. Trips which are not completed will not be
considered since the reasons for incomplete trips can be due to unavoidable circumstances.
Similarly on time arrivals for the return trip can be calculated.
The following is an example of a score card to be given to drivers.
Registration no: BWKL0001 Vehicle no WB11B5150
ON TIME ARRIVALS
Bhiwandi Kolkata Month Jan
On time arrivals Trips completed Score Out of
9 12 19 25
Kolkata Bhiwandi
On time Trips completed Score Out of
10 12 21 25
Grade
TOTAL 40 50
Figure 7- scorecard
The final scorecard can be as mentioned above
In case of a tie then the following order will be considered
On time arrivals>route distance
Stage 3: Appraisal
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
33/54
26
The final score of drivers performance will be calculated at the end of the every month
and grades will be given to drivers.
Depending on their grades the following rewards will be given to the teams.
Flat rates:
Grade Reward Amount
A+ Felicitation + cash prize 5000
A Felicitation + cash prize 3000
B Cash prize 1500
C Cash prize 750
Variable rates:
An incentive of Rs 50 can be provided per point earned.
Therefore for example if a driver earns 50 points then an incentive of 50*50=2500 will be
awarded to him.
Quarterly incentive:
Each driver will be given bonus score depending on grade every month.
A table for bonus is as given below.
Grade Bonus Points
A+ 20
A 15
B 10
C 5
Bonus points given per month will be complied on a quarterly basis and incentive will be
given @ RS 50 per point.
Driver of the month
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
34/54
27
The team of drivers who earns a grade A+ will be felicitated by giving a trophy and their
photo will be printed on pamphlets distributed to drivers along with other documents while
visiting hubs and branches all over India. They will be known as drivers of the month.
The team which gets grade A will be felicitated in the same way.
The teams from grade B will be awarded a cash prize of Rs 1500 and remaining teams will
be awarded a cash prize of Rs 750.
Highlights
1. Registration will be done every time before start of the contest. Since drivers keep on
changing, it can help in keeping a record of drivers working at present.
2. Each and every driver irrespective of their grade will be given incentive. No driver will
go empty handed. This will help motivate the drivers to do well and create a competitive
atmosphere.
Other benefits
There are some intangible/tangible benefits which can be provided to the drivers.
Setting up restrooms at various hubs can provide drivers which much needed rest and
recreation.
Setting up wash rooms and toilets for drivers can help in maintaining sanitation.
Chapter 2
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
35/54
28
2.1 Objectives
Project objectives
Designing a basic driver incentive program and check its cost impact and practicability.
Resources
Route distance, route transit times, actual transit times, DEPS (Damages, extra, pilferage,
shorts), budget.
Beginning assumptions
Full truck load, mileage, single one way route are the basic assumptions considered in
designing the basic model.
Full truck load indicates that the truck is full to its capacity.
Project strategy
1. To study various routes, their transit times and the distance to be covered.
2. To collect inputs from drivers and other employees associated with express logistics.
3. To develop the incentivizing Model such that the cost to be incurred is considered and
check its practicability.
Communication strategy
1. To develop a process to collect information
2. To provide analysis and regular evaluation of the information collected.
3. To provide recommendations to senior management
2.2 Methodology
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
36/54
29
The system of collecting data for research projects is known as research methodology. The
data maybe collected for either Theoretical or Practical research for example Management
Research which maybe strategically conceptualized along with operational planning
methods and change management.
Formulating of research along with sampling is followed by surveys and scaling. The last 2
stages are data analysis and findings which are organized carefully into graphs and tables,
so that only important relevant data is shown.
Research Methodology is primarily of 2 types:
1. Qualitative: Describes the qualities or attributes about a
particular object.
Eg: Big, circular, robust, weak, heavy, etc to describe an object.
2. Quantitative: Describes data that can be measured.
Eg: Area, dimensions, weight, cost, etc to describe an object.
The data collection method for which is of two types:
1. Primary data collection
2. Secondary Data collection
Primary Data Collection:It is a method of data collection in which the researcher or
analyst collects data on his own through questionnaire, surveys, interviews, etc.
Secondary Data Collection:It is a method of data collection in which the researcher or
analyst collects data through external sources such as libraries, data read through systems,
books, filed records, etc.
It is available effortlessly and rapidly. It is not current data and though old, it might be the
only source for carrying out the research, typically in a production or manufacturing
organization.
Data Collection Method:Primary data collection, quantitative
type.
Data Source:NMC system.
Sample:To study the various routes along with their distance
and transit time and driver details.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
37/54
30
Sample Size:150 routes and 70 drivers.
2.3 Sampling Design and Sample Size
The data collected is primary data. The sample size for this project consisted of 70 drivers
and 150 routes. These drivers operate on long hauls as well as short hauls. A majority of
drivers (65) operate from Bhiwandi while the remaining drivers were considered for a pan
India Program.
The sample include data consisting of transport routes along with their transit time, their
route distance, on time arrivals and departures, DEPS, no of vehicles, their number and
code etc.
Designing a basic driver incentive program (various approaches)
Paying money to drivers for safe and on time delivery is an acceptable way of motivating
drivers to deliver goods on time. But it is not the only way of helping them.
One method used by many companies to make on time delivery efforts successful is to
launch a driver incentive program. But the basis of this program is not merely on time
delivery = reward. The main purpose of this program is to develop a culture amongthe drivers to be punctual.
There are a number of incentives which can help in developing this culture among the
drivers.
Some of these incentives include recognition among peers, tangible rewards such as
prize or trophy and monetary benefits. In this project we are focusing on monetary
benefits for truck drivers i.e. how money can help motivate them to deliver goods on time.
If an incentive plan is designed for truck drivers such it increases with efficiency of
delivery then it can help in timely delivery of goods, improving operations of the company
and help retain drivers for the vendors.
Drivers generally consider pay rates to be low and not enough for their expenses. Pay
rates range from flat rates to rates based on parameters i.e. percentage of distance or
any other parameter like transit time.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
38/54
31
The incentive scheme should be such that good performance over a consistent period
should give more benefits to the drivers. It should help solve problems of the driver on a
daily basis.
Flat rate basis
As per this scheme incentives are calculated on predetermined rates i.e. (for example
Rs100 for distance covered 0 to 500) and this can vary depending on transit time.
The incentive can be calculated based on comparison between actual time taken and
standard transit time.
Parameter basis
This scheme is designed based on the parameter to be considered for example distance,
transit time etc. more the distance more is the incentive or if the actual time < transit time
then incentive increases.
The incentives calculated on the above basis can be further increased depending on
quarterly or yearly performance (for example if a driver is earning 1500 a month then on
quarterly basis he can earn 1500*3=4500+10% of 4500=4950)
Financial monetary schemes
Drivers can be given financial investment schemes which can benefit them (for example
more returns on their investment or more interest for investment). Instead of providing
incentives we can ask them to invest and ensure healthy return on investment.
Tangible benefits
Sometimes the needs of drivers exceed beyond money. Hence in this case the company can
provide other benefits such as cell phone connectivity or they can give rewards or seasonal
gifts to the drivers.
Penalty
A driver can be charged with a penalty if he creates a delay in delivery of goods.
Penalty is generally charged on the basis of transit time.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
39/54
32
It can be charged on a factor derived from deviation from transit time. (For example a
driver is earning Rs1500 if he is on time and transit time is of 3 hours. If he is 2 hours late
then he will be charged Rs1000 and will be paid only Rs500. If he is 3 hours late then he
will be charged Rs1500 and he wont be paid any incentive. If he is 5 hours late then he
will be charged Rs3000 and has to pay a fine of Rs 1500).
In this basic driver incentive program, incentive is calculated depending on distance
travelled per month. This distance travelled can be calculated through actual route distance
and number of scheduled trips.
An abstract of this program is as shown below.
Route wise calculation of incentives:
Table 1- Routewise calculation of incentives
routewise calculation of incentives : 3 approaches
20 A pproach1 Approach2 Approach3
route code route route type distance in kms scheduled trips no of vehicles trips/vehicle distance/veh/mth % of dist flat rates scale based
S0415 BRGH-KGPB-KOLH Short Haul 200 30 1 30 6000 1200 1000 1065S0414 KOLH-KGPB-BRGH Short Haul 200 30 1 30 6000 1200 1000 1065
S0411 PNQC-PNQH-BWDH Short Haul 220 30 2 15 3300 660 750 660
S0410 BWDH-PNQC Short Haul 220 30 2 15 3300 660 750 660
S0376 RNCB-JSPB-BRGH Short Haul 225 30 1 30 6750 1350 1000 1178
S0375 BRGH-JSPB-RNCB Short Haul 225 30 1 30 6750 1350 1000 1178
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
40/54
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
41/54
34
2. for quarterly incentive on scale basis an additional incentive of 5% will be awarded on
distance greater than 900
but less than 8000 and 10% on distance greater than 8000
3. for quarterly incentive on % of distance basis an additional 10% of quarterly incentive
will be awarded
kms 900-7999 >8000
incentive 5% extra 10% extra
incentive after
penalty :
1. Incentive will be awarded based on the delay in hrs.
2. Only genuine reasons (e.g. Political disturbance) will be considered while awarding incentive
3. no incentive will be awarded for delay of 10 hours or more
4. Delay due to hub operations will be
considered.
Incentive after DEPS:
1. DEPS i.e. (damages, excess, pilferage and shortage) is considered as a single parameter.
2. no incentive will be awarded for DEPS of 25% or more
3. Genuine reasons will be considered (e.g. Political disturbance) will be considered
4. DEPS due to hub operations will be also be
considered.
Expected Cost to Company (per month):
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
42/54
35
1. Percentage of distance: Rs 629436
2. Flat rates : Rs 429200
3. Scale Based : Rs 547317
Second alternative (per trip basis):
The previous incentives were calculated on monthly basis. An alternative to this is that
incentives can be calculated on per trip basis. For variable rates penalty will be charged
@20% only on incentives above Rs 500 on a per trip basis. For flat rates penalty will be
charged on all rates @20% of incentive. The following are the incentives which are
calculated.
Table 3- Per trip basis (a)
route code route route type distance in kms scheduled trips incentive/trip incentive/month no of vehicles total incentive /route
S0415 BRGH-KGPB-KOLH Short Haul 200 30 100 3000 1 3000
S0414 KOLH-KGPB-BRGH Short Haul 200 30 100 3000 1 3000
S0411 PNQC-PNQH-BWDH Short Haul 220 30 110 3300 2 6600
S0410 BWDH-PNQC Short Haul 220 30 110 3300 2 6600
S0376 RNCB-JSPB-BRGH Short Haul 225 30 113 3375 1 3375
S0375 BRGH-JSPB-RNCB Short Haul 225 30 113 3375 1 3375
Table 3- Per trip basis (b)
distance in kms incentive/trip penalty/trip scheduled trips incentive/month no of vehicle total incentive/month
200 250 50 30 7500 1 7500
200 250 50 30 7500 1 7500
220 250 50 30 7500 2 15000
220 250 50 30 7500 2 15000
225 250 50 30 7500 1 7500
225 250 50 30 7500 1 7500
Expected Cost to Company in Rs
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
43/54
36
1. Variable Rates: 3814110
2. Flat Rates: 15588750
Third alternative (on basis of turnaround time)
Another alternative can be based on turnaround time since each driver completes different
number of trips on different routes
Example
TRIPS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
TAT TOTA
1 100 105 110 114 119 124 129 134 139 143 148 153 158 163 168 172 177 182 187 192 197 201 206 211 216 221 226 230 235 240 5100
2 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 5100
3 300 347 393 440 487 533 580 627 673 721 5100
4 449 542 635 729 822 915 1008 5100
5 500 640 780 920 1060 1200 5100
6 600 810 1020 1230 1440 5100
7 785 1112 1438 1765 5100
8 1000 1700 2400 5100
9 1000 1700 2400 5100
Incremental scheme
1) Incentive is calculated on a per trip basis.
2) Incentive increases after every trip as shown in the table.
3) If a driver fails to reach on time on a particular day then incentive given will be equivalent to that given on 1st trip and the cycle will continue.
4) Total incentive which a driver can earn every month=Rs 5100
Total incentive which a driver can earn every year=Rs 61200
Expected Cost to Company: Rs 204000
Note: The cost to company is calculated based on data which does not remain
constant. Hence the CTC calculated is the maximum possible CTC which can be
incurred.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
44/54
37
2.4 Scope and Limitations
Project scope
Project scope includes
Causes that can be converted into straight line improvement such as
- Traffic jam
- Unnecessary halts
- Delays at check post
- Fuel consumption
- Speed Limitations
Project scope does not include
Genuine reasons such as
- Poor road conditions
- No entry zones
- Political issues
- Vehicle Breakdown
- Delay in advance payment from vendor
Limitations
A major limitation of this project is that its CTC (cost to company) will keep on
fluctuating since it depends on parameters like scheduled trips, and number of vehicles
which keep on changing.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
45/54
38
On time delivery also depends on efficiency in Hub operations which is not included in
this project.
Chapter 3
3.1 Analysis and Findings (graphs)
Based on the questionnaire designed a survey with sample size consisting of 70 drivers was
conducted. The major heads of the questionnaire along with their findings and analysis is
as shown below
Halts remain the most important issue when it comes to reducing time delay.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
46/54
39
If halts are reduced then consignments can reach their destination on
time.
The transit time is set after considering traffic. Hence further delay due to traffic is not
acceptable
Although road conditions are poor, it is not in companys hands to improve or fix the roa
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
47/54
40
Check post form a major obstacle during transportation. Drivers can speed up clearances at
check posts.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
48/54
41
Although there is delay in getting payments from vendors, drivers generally blame hub
officials for the delay.
Critical region is a region which cannot be moved or shifted. If there exist a region then
drivers can speed things up so that they can reach and leave this region early.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
49/54
42
Vehicle breakdown generally does not happen and in rarest of rare cases it is the vendor
who takes the responsibility.
Managing political issues is not in the hands of company. Hence not much can be done.
Rest here indicates whether drivers are physically and mentally fit to drive the vehicles.
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
50/54
43
Even after completing all formalities at hubs drivers take time to depart from the hub.
Just as drivers take
time to depart, they
take more time to
report at the hub.
Chapter 4
4.1 Conclusion
1. The following can be one of the many ways through which an incentive program can be
designed.
Incentive program is designed using two approaches
1. Operational (routes, distance, transit time)
2. Motivational (Inam a driver incentive program)
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
51/54
44
Operations form back end of the project whereas marketing and incentives through human
resource will form the front end of the project.
4.2 recommendations
1. More focus should be given on tangible as well as intangible benefits and the company
should send a message that they care for welfare of drivers.
Annexures (questionnaire)
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
52/54
45
Future Supply Chain Solutions Limited
Feedback Form
Driver's Name:- Vendor's Name :-
Mobile no :- Route :-
Questionnaire:-
1. How many halts do you take on average?
a) 1 c) 3
b) 2 d) > 3
2. Do you always get affected by traffi c?
a) Yes b) No
3. How are the road conditions on your route?
a) Excellent b) Good
c) Bad d) Worse
4. How long do you wait at check post?
a) Less than 1 hour b) Between 1 to 3 hours
c) Between 3 to 5 hours d) More than 5 hours
5. Do you get late in getting advance payment from vendor?
a) Always b) Often
c) Sometimes d) Never
6. Is there a specific region on the route where you face problems?
a) Yes b) No
7. Is vehicle breakdown a cause of late del ivery?
a) Always b) Often
c) Sometimes d) Never
8. If there are political issues do they affect your transport?
a) Always b) Often
c) Sometimes d) Never
9. Are you getting enough rest before travelling?
a) Yes b) No
10. Do you get late while departing from origin hub?
a) Yes b) No
11. How long do you take to report at the hub/branch after entering the premises?
a) Less than 1 hour b) Between 1 to 2 hours
c) Between 2 to 3 hours d) More than 3 hours
12. According to you what should be the solution for on time arrivals?
___________________________________________________________
___________________________________________________________
13. Any other feedback you would like to give?
____________________________________________________________
____________________________________________________________
Signature:________________ Date:________________
Driver of the month
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
53/54
46
Drivers Of The Month (Photos)
Inam a driver incentive scheme
Instructions:
Registration Score card
1) Regi strati on wi ll be done in a team of two. 1) Dependi ng on the Score a Grade wi ll be al loted.
2) Forms will be filled separately. 2) Incentive to be awarded will depend on
the rank alloted.
3) Drivers should report every month
to update their registration.
Evaluation Appraisal
1) Drivers will be Evaluated on the basis of 1) Incentive to be awarded.
1. On time arrivals 2) Top 10 drivers will be declared as
drivers of the month.
2. In case of a tie
'On time arrivals' > 'Route Distance'
References and Bibliography
-
8/14/2019 Incentive Program for Transportation and Logistics Industry
54/54
1. Google
2. Wikipedia
3. Future Supply Chain (Website)
4. Future Supply Chain (Data)
5. Network Monitoring Cell (Data)