in this issue we go behind the scenes for star s 30...behind the scenes on the star photoshoot 08...

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THE BEHIND THE SCENES ISSUE

IN THIS ISSUE . . . We go behind the scenes for Star’s photoshoot – The evolution of Prestige and

our policy wording – Head down to the “Burt Munro Challenge” and much more . . .

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2 THE HUB — ISSUE 30 — MARCH 2020

In this issue of our new look Hub Magazine you’ll see some of the events the Star Insurance team have attended over the summer months, before the words ‘Covid’, ‘Isolation’ and ‘Epidemic Curve’ were in our everyday vocabulary. You’ll also see this edition has been delivered electronically as most of you work from home, and our Key Account Managers temporarily abandon their regular visits to your offices. While these are strange times for our world, in most areas of the insurance industry it’s business as usual while we support our clients and industries effected by lockdowns.

The team at Star Insurance is continuing to operate at full capacity from various locations across the country. As an essential business we took steps early on to ensure no more than 5 staff members are located in any one place. The business already operated out of 3 locations around NZ, and some staff had home office set ups, so we have been able to simply expand our IT capacity to have full phone, email & system access at further sites where we have staff situated. Our sales, claims, accessing, accounts and management teams are still functioning as normal and we trust our service remains at the high level you expect from us.

03 Evolution of the Prestige Motor Product

04 New Policy Wording

05 Katitangita Car Show

06 Behind the scenes on the Star Photoshoot

08 Burt Munro Challenge

09 Keeping Busy

10 Business Continuity at Star Insurance

11 Meet the Broker – Meet the Star Team

12 Hanging out in Hanmer

14 Cook’s Corner

15 The Katitangita Car Show

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As editor of this magazine I’ve always tried to publish travel stories which showcase interesting parts of New Zealand. Our International travel options may be limited for months to come, so post lockdown could be a perfect time to get out and see some of our country, while also supporting the local tourism industry. There’s a great story on the sites of Hanmer Springs in this edition, or maybe you could trade that Gold Coast holiday for a trip to the Katitangita Car Show, or next years Burt Munro Motorcycle event in Invercargill?

Finally our new motor vehicle policy wording has been launched and rolled out nationally — further information is detailed on page 4. If you’re home schooling kids during lockdown, get them to read it and we can start training the next generation of insurance professionals! I hope by the time the next edition of this magazine rolls off the press our Key Account Mangers will be able to hand deliver it to your office. In the meantime, stay safe, stay home, be kind, and contact us for your vehicle insurance needs.

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THE HUB — ISSUE 30 — MARCH 2020

Since before our chairman, John Baker, purchased his first

Porsche, a black 993 Cabriolet with an off-white interior, he has

been writing and innovating on the best insurance policy available

for prestige vehicles.

He writes insurance policies that he personally would want

and that aren’t available on the open market. His philosophy is

shared by all of the team at Star Insurance Specialists, who know

that prestige car owners have different needs and expectations

to a basic everyday vehicle owner. We’ve always included policy

benefits that nobody else would dream of offering, and we’ve never

restricted personal choice.

With our Prestige product, customers get the exact same

policy that the policy writer, an insurance expert, wanted for

himself; the absolute best protection for his Porsche. You really

can’t get better than that.

Since we launched Prestigio in 2007 it’s a policy that has

constantly evolved. Today it’s known as Star Insurance Prestige,

and it continues to be the industry benchmark policy for prestige

car owners.

In 2019, John again asked: “What do I want to see in the

insurance cover for my cars?” This was an especially important

question for John because he now owned several Porsche, and

drove them differently. One is his everyday car which he zaps all

over the country in. He insures that car using the Star Insurance

Prestige policy. But the other two are very special cars that he

only drives rarely.

Other than a major upgrade to the original policy, which

expanded and clarified the benefits of the policy coverage, we

launched a new policy called Star Modern Hobby. In return for

essentially storing extra-special vehicles rarely driven in the garage,

prestige owners are rewarded with an adjusted premium.

Innovations like this is why our insurance portfolio has grown

to over 75,000 vehicles.

Like all of our products, we can make precise policy

tweaks to ensure everything is tailored to a client’s particular

needs. And we handle, manage and settle all of our policies

and claims in-house, which is a huge time and stress saver

for all clients.

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An evolution of the Prestige Motor Product

4 THE HUB — ISSUE 30 — APRIL 2020

New Policy Wording

You’ve probably all been teased enough about our

re-write to our vehicle policy wording which has been finalised

and released to everyone. We re-wrote the previous Prestigio

policy wording into a single document that now covers:

• Elite and Prestige vehicles

• Enthusiast vehicles including classic cars,

• and everyday vehicles (which was previously

known as Prestigio Silver).

By completing this final piece of our brand puzzle, we have

now transformed from a house of brands into a branded house

for specialist and niche motor insurance. What does that mean

exactly? It doesn’t affect anything you do, but for the curious,

it’s basically about brand architecture.

A branded house is where a company, like say Virgin, has

sub-brands or products such as Virgin Records, Virgin Games,

Virgin Airlines and so on. They all operate as a brand of Virgin

and are not seen as separate entities. And they never

overshadow the primary brand, which in this case is Virgin.

A house of brands, on the other hand, is home to numerous

brands, each operating independently of the other with their own

audiences, look and feel. An example of this would be Procter &

Gamble (P&G). P&G own brands like Pantene, Tide, Duracell and

Pringles, etc. You wouldn’t necessarily know that P&G owned

these brands, unless you looked at the fine print. And each of

these products has a specific audience that they talk to.

Back to the updated document …

The look and feel is entirely different to

previous Prestigio documents but you’ll

notice that it now encompasses all our

variations to ‘comprehensive’ insurance

that we tried to create with endorsements

to the previous wording.

Everything that the old (Prestigio)

policy did, our new policy wording does.

Plus we have increased some of the

sub-limits and introduced new covers.

Our new motor vehicle policy wording has been finalised and rolled out to brokers across the country. This wording has been re-written into a single document that covers Elite and Prestige vehicles, Enthusiast vehicles including classic cars, and Everyday vehicles.

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The increased limits and new Policy Extension

(depending on the sub type of insurance cover):

• Loss of use limits have increased to a maximum

of $10,000 for the top category of cover

• Incorrect Fuel benefit limit has increased

• Incorrect Fluid (such as diesel additive)

benefit has been added

• New for Old Replacement vehicle limit increased

to 3-years for the Elite vehicle category

• Ex-demo cars will now also meet New

for Old replacement vehicle conditions

• No requirement to maintain the purchase price

of the vehicle to meet the New for Old replacement

vehicle condition

• Lost Keys & Locks are included as part of the vehicle

and payments for lost keys are no longer sub-limited

• Additions and Deletions have increased to $300,000

• All values referenced in the wording, including Sum

Insured are GST Inclusive

• Roadside assistance, when purchased, forms part

of the schedule and does not require a separate

placement slip.

We have not decreased any sub-limits, nor reduced any level of cover.

You can now purchase optional

Policy Extensions for your clients,

including those for signwriting/wraps,

artwork and Pairs and Sets, etc. With zero

ambiguity, it’s now easier to follow what

the sub-variations are, and we’ve included

a nice table for each policy extension

which graphically explains what type

of car each extension applies to.

We made these changes live

on 01 January 2020

All of our vehicle policies are now

‘upgraded’ to this latest version of our

Star Insurance Specialists vehicle

insurance wording.

You may notice that our schedules

will change slightly as we strive to make it

easier to display the specialised extensions

applicable to the subcategories of vehicles.

For example, the benefits applying to

Enthusiast/Classic vehicles may not apply

to a new Prestige or Elite vehicle.

You can see the full updated policy

wording on our website, as well as a

matrix/table document below showing

how the additional policy benefits work

for each type of vehicle subcategory.

(This is also replicated in the last pages

of the wording document.)

We’re also in the process of rolling out

design changes to our renewal documents

for the same reason. And our Key Account

Managers have updated their new business

templates to make it easier for you to

explain why Star Insurance Specialists

are the best choice for your clients.

THE HUB — ISSUE 30 — APRIL 2020

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Going behind the scenes –the anatomyof a photoshoot

Have you noticed our beautiful

new photography on our website and

elsewhere? Looking good in public

is not simply a process of sending a

photographer out to take some happy

snaps. Photography logistics is a huge

undertaking.

Keir and Lee from our agency

scouted many potential locations and

then visited the shortlisted sites at different

times of the day to check the changing

light, tides and prevailing wind.

We had 14 people present on

the photo shoot days. Keir was the

creative director, working closely with

the photographer, Dave. Lee handled

background logistics, getting the cars

ready and made sure nobody got run

over. And Alex, along with Dallas, Joanne

and Toni from the Star offices were the

primary models.

We also had tow truck drivers, bike

handlers, and vehicle ‘fluffers’ - to make

sure the vehicles were well presented

and to feed the crew we had Chef Baker

in the ‘kitchen’!

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1 CHEF BAKER – FEEDING THE CAST AND CREW

2 F IRST LIGHT SHOTS FOR STAR MOTORCYCLE

3 TALENTED PHOTOGRAPHER DAVE AND THE GEORGEOUS MODEL DALLAS

4 SECOND SHOOT FOR CAMPERCARE – DALLAS AND THE BEAUTIFUL TONI

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We were on location everyday at 5:00 am and kept clicking until there was no more light. It was pretty

exhausting, but we all enjoyed it immensely.We hope you like the end result.

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5 TAKING SPECIAL CARE OF A VERY SPECIAL VEHICLE - 1956 PORSCHE 356

6 ENTHUSIAST SHOOT - GETTING THE PERFECT ANGLE ON THE BACK OF A FORD MODEL A

7 END OF DAY 3 - GETTING PIZZA IN A ROLLS ROYCE

8 WAITING FOR THE RAIN TO STOP BETWEEN SHOTS

9 HARD EARNED END OF SHOOT DRINKS

1 CHEF BAKER – FEEDING THE CAST AND CREW

2 F IRST LIGHT SHOTS FOR STAR MOTORCYCLE

3 TALENTED PHOTOGRAPHER DAVE AND THE GEORGEOUS MODEL DALLAS

4 SECOND SHOOT FOR CAMPERCARE – DALLAS AND THE BEAUTIFUL TONI

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Burt Munro Challenge

Star Insurance Specialists was a key sponsor at this years event, which is the largest motorcycle rally in the Southern Hemisphere.

The Star Insurance NZ Hill Climb Champs were held on

Waitangi Day in the small township of Bluff. Our promotional

flags were lined up the hill and company vehicle used as the

pace car on the day as a few hundred riders tested there

classic, sports and 4 wheeler bikes up the steep terrain.


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WRITER KENN BUTLER

Keeping BusyThis exchange appears to be found

everywhere in both our personal and

professional lives. It is as if busyness carries

a certain status symbol. Yet, being” busy”

does not make us happier; and it does not

make us more productive. It just means

we are filling all of our available time.

Even though I still find the phrasing

“I am busy!” on the tip of my tongue when

someone asks me how I have been,

I make a conscious effort and try not to

say it. I try being the operative word, and

given the lack of productivity all around

us these days, try it certainly is.

Instead of hopelessly waiting to be

given the gift of more free time, consider

what high-achievers do to stay focused

and accomplish large, long-term goals.

They are:

1. Accept time is a precious

and fixed resource

2. Know how to separate urgent

from important

3. Align their top priorities with

their core purpose and values

4. Do not book 100% of their time;

they value rests and relaxation

5. Constantly look for things they

should stop doing

6. Are selective about the people

they give their energy to.

As we head into a new year I reflect on a commonly asked question which has become a conversational crutch: “How’s it going?” Invariably, the response: “Good! – Just busy.”

When an important task is not getting

done, it is important to acknowledge and

admit you have chosen to spend your

time on less important tasks (for example,

posting on Facebook and Instagram).

Instead of saying “I did not have enough

time,” try saying “I chose to do X today

instead of Y” or “I am getting distracted”

or “I am focusing on the negative things.”

Or perhaps even better; I am focusing on

something which does not work towards

my goals. This honesty and accountability

will help you use your time more wisely,

accomplish more and be less “busy.”

Conversely, it also important to take

time and relax, not actually have a desire

to achieve anything for a period. Hopefully,

this is what many of us have done recently

over the holiday season.


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We are still delivering superstar insurance during this time

Since the time NZ moved into Stage two, Star has enacted

our Business Continuity Plan. This has seen our core team move

into working from home. With our technology in place, we have

been able to continue business as usual.

It is important to note that you still can contact us on our

standard phone numbers and email addresses.

New Business / Endorsements / Renewals New business submissions are being rated and accepted, as

are endorsements and renewals. Please continue to communicate

and submit your business enquiries and closings through normal

channels to us.

ClaimsOur Claims and Assessing teams are still operational.

Please submit new claims as you would normally.

If the vehicle is involved in an accident over the lockdown

period, we expect the Police will arrange any tows that are needed

from the accident scene if the vehicle is undrivable. Where possible,

we will assess vehicles remotely. Unfortunately, the lockdown

means we won’t be able to progress any repairs until restrictions

ease as many repairers (if not all) are closed/working to repair

essential services vehicles only.

In these unsettled times, Star Insurance Specialists have enacted their Business Continuity Plan to ensure we can deliver stability to our policyholders, brokers like yourself, and our Star Insurance Specialists team.

Existing claims where vehicles are due for repair /already

in repair shops may be delayed in repair / delayed in their release.

Unfortunately, this is something outside our control, and whilst

we understand the inconvenience we ask everyone to be mindful

of the Level 4 constraints.

Accounts / Bordeaux payments Our accounts team are still operational. Please continue to

send your bordeaux and payments through the normal channels.

We will keep you updated if anything changes, along with updating

our Covid-19 page on our website.

Best regards

Nicholas Baker – Chief Executive Officer

Star Insurance Specialists

Please keep you and your family safe.

If your partner, parent, son or daughter (or any relation for

that matter) is one of the workers within NZ’s emergency teams,

healthcare, supermarkets or logistics industries - please pass on a

big thank you to them from everyone at Star Insurance Specialists.

AN IMPORTANT NOTE FROM THE TEAM AT STAR INSURANCE


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Meet The Brokers

Meet The Star Team

Regina Hertanto

Rothbury

Insurance Brokers

(Capital City,

Wellington)

Chris Black

RMA Financial

Blenheim

Annalee Caltaux

Key Account

Manager

Francis Mealamu

PIC – East Tamaki

I am originally from Manila in the Philippines where I completed a degree in Child

Psychology and practised school teaching in Manila then Jakarta (where my husband

originates from) then NZ. Teaching in this country felt different for me so I ventured on

sales and customer services. In 2012, I started as a Business Support Advisor at State,

then moved to AA before joining Rothbury where I love my role in Personal Lines.

Late last year we travelling to Europe, I especially loved the small cities of Sienna

and Lake Como. My favourite destination is Japan. I have two kids aged 10 & 5, this year

I’m turning the big 40. Outside or work my husband and I also do wedding photography,

which keeps us busy over the summer months.

I commenced my insurance career straight out of school in 2005 as a commercial

insurance adviser, here in Marlborough. 4 years ago I started my own broking business

specialising in commercial insurance for medium to large businesses. I’ve enjoyed the

challenge of building up the company and now have a team of 5 in the office. Outside

of work I’ve just built a new home here in Blenheim where I live with my wife and 3

young daughters. My hobbies include mountain biking, fishing & diving.

I’ve worked in the insurance industry for many years in both underwriting,

management and broking roles. After 10 years as office manager of a local brokerage

I am excited to be part of the Star Insurance family. Outside of work I enjoy the outdoors,

water sports, fishing, boating and enjoying the beach lifestyle. I live on the beautiful

Hibiscus Coast, am proud mum of two teenage girls and have recently celebrated

my 25th wedding anniversary.

I started in insurance with AMI back in 2007 and then worked for a number of

underwriters and brokers before my current position of Domestic Broking Team Leader

at PIC. I’ve been married to my lovely wife for 13 years, we have 4 beautiful children (3

boys & my little princess) who keep us busy. I enjoy music and social sports as well as

travelling, especially back to the islands such as Fiji, Samoa & Rarotonga.


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WRITER SCOTTY AND LINDAKIWISFLYTHECOOP.COM

Hanging out in Hanmer

The town is surrounded by dramatic mountains and

towering forests. There are some pretty amazing walking tracks

and cycle trails to experience. For the more adventurous (and

maybe not so budget wary) there is also bungy jumping, jet

boating horse trekking, a round or two of golf or skiing in the

winter.

Hanmer is only a 90 minute drive from Christchurch,

making it a popular weekend destination. Further on from Hanmer

you can head over the scenic Lewis Pass to the west coast of

the South Island. It’s the northernmost of the three main passes

across the Southern Alps and the scenery is spectacular with

extensive beech forests.

There are plenty of motel accommodation options in

Hanmer Springs along with a holiday parks, camping grounds

and a NZCMA park.

Conical Hill WalkWe parked our vehicle in the town centre and walked a short

600m to the start of the Conical Hill Walk to a lookout. As with

any lookout, there is an uphill slog to endure to get to the

treasure at the top.

It is a very popular walk so the track is well-formed and will

take you about 30 mins to get to the top. At the summit (550m)

the panoramic view is worth the effort. The view stretches out

across the flat valley to the mountains in the distance.

On ya bikeIf you are into cycling, then there are

many choices for you. Depending on your

skill, ability and fitness, there are mountain

bike trails for the extreme riders, down to

the ‘easy rider’ trails. There is also a loop

track you can do around the town centre.

Check out hanmertrails.co.nz

There is no doubting that Hanmer Springs is synonymous with the Hanmer Springs Hot Pools and although we like a good old soak there is so much more to explore in this area!


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Off-Road and St James Homestead Jollie’s Pass can be accessed from Hanmer Springs. Not far

out of town we found the warning signs regarding high clearance

and 4×4 vehicles only. There were certainly some deep ruts and

steep climbs to navigate. No wonder we didn’t encounter any

other vehicle from start to end.

We did manage to get partway up Acheron Road to a

camping area beside where the Archeron and Clarence Rivers

join. There was a large solid chain across the access road to

Molesworth Station, which is only open to drive from Labour

Weekend till Easter Sunday.

We backtracked to the road which took us to the St James

Homestead. This is where many start/finish the St James Walkway,

a 69km one way track.

We returned back to Hanmer Springs via Jack’s Pass.

This road is suitable for most vehicles, it is gravel but has

been well maintained.

Hot PoolsHanmer Springs is best known for

its spring! The best place to indulge, with

a range of pools, including relaxing rock

pools, soothing sulphur pools, an array

of water jets and bubbles - at a range of

temperatures. Perfect for a soak after a

long day of activities.


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The great Southland Cheese Roll

The Cooks Corner

Ingredients:

• 2 cups grated cheese

• 2 Tbsp dried onion soup mix

• ½ cup milk

• ½ loaf white or wheatmeal

sliced sandwich bread

• Melted butter (optional)

Method:

• Mix cheese, onion soup

and milk together.

• To make bread easier to roll up,

give each slice a light roll with

a rolling pin.

• Spread the cheese mixture thickly

on slices of bread and roll up.

• Brush with melted butter, if wished.

• Place under the grill on high heat

until the outside is golden and the

filling is hot. Serve immediately.


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The Kaitangata Car Show

Star Insurance was again a sponsor of the 2019 Kaitangata

Car Show and Cruise last November. We provided our new

tote bags for entrants containing sunglasses, chocolates and

brochures. Key Account Mangers John Edie and Joanne Smith

spent the day in glorious sunshine chatting to people about

their cars and insurance needs.

The cruise this year made its way from Kaitangata to

Lawrence, for a refreshment break and back through Clydevale

and returning to Kaitangata late afternoon. This years event

will be held on Saturday 7th November.

“This is the eighth year for the event, we try to keep it fresh and cater for everybody. I think the cruise adds another dimension as well. It’s not just a day of show cars.”

LOUISE MCLAREN SHOW SECRETARY


starinsure.co.nz

Find us online: starinsure.co.nz Give us a call on: 0800 250 600

Handling every aspect of our policies in-house is good for you and your clients.

We are experts at creating and managing niche vehicle insurance policies. We specialise in RVs Motorcycles, Prestige, Vintage, Classic, Project and European cars. We prefer building solid relationships to create custom policies for your clients. But we also offer a self-serve option through our advanced, secure Broker portal system.

We’ve set the industry benchmark for 360 degree policy support because everything we do happens on one floor in our Auckland building. Not separate buildings, or cities or even countries.

We outsource nothing, which means we have an incredible wealth of knowledge inside our four walls. 9.9/10 times the person you speak to has the authority to make things happen.

Our underwriters sit next to the claims and assessing teams, so we can provide answers fast, oftenwhilst you’re waiting on the phone. That kind of superior, full service experience makes a huge difference to our brokers. But more importantly, it makes our brokers look like rock stars to their clients. Any questions?

5-Star service happens when all services are under one roof.

Underwriting

Support

AccountLiasionAssessing &

Logistics

Claims

in this issue we go behind the scenes for star s 30...behind the scenes on the star photoshoot 08...

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