In the Know Knowledge Management Principles and Practices for Project Managers

Cory Banks KM Specialist Corporate Projects Division

Opening Thought

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“The more extensive a man’s knowledge of what has been done, the greater will be his power of knowing what

to do.” Benjamin Disraeli

British Prime Minister & Novelist 1804 ­ 1881

Overview

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What is Knowledge Management?

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“A trans­disciplinary approach to improving organisational outcomes and learning, through

maximising the use of knowledge. It involves the design, implementation and review of social and technological activities and processes to improve the creating, sharing, and applying or using

of knowledge. Knowledge management is concerned with

innovation and sharing behaviours, managing complexity and ambiguity through knowledge networks and connections, exploring smart processes, and deploying people­centric

technologies.”

KM Framework

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TECHNOLOGY Expertise Locater, Collaborative Workspace, Knowledge Base, Intranet, Email

PEOPLE Tacit Knowledge

Expertise Wisdom Culture Learning

Communities

PROCESS The Way Evolution

Trial and Error Improvement

CONTENT Explicit Knowledge Governance/Policy

Strategy Performance External

Transaction

Knowledge Management Framework Knowledge Management Framework

KM Heuristics

1. Knowledge can only be volunteered, it cannot be conscripted.

2. We can always know more than we can tell, and we will always tell more than we can write down.

3. We only know what we know when we need to know it.

Snowden, D; Journal of Knowledge Management; Vol 6 ­ No. 2 ­ 2002 .pp 100 ­111

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Related Concepts

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KM

Learning & Development

Complexity

Decision Making

Innovation

Organisational Learning

Culture

Knowledge Workers

Anthropology

Succession Planning

Sociology

Framework

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Learn Learn After After

Learn Learn Before Before

Learn Learn During During

Based on Learning to Fly: Chris Collison & Geoff Parcell http://www.learning­to­fly.org/

Headstart (Peer Assist)

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The Journey • “Map making” • Learning • Discovery • Sharing • Improving • Not Cheating, Working Smarter

A

B

Communities of Practice

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PIR ­ Not Identifying Learnings

PROCEDURE

INCIDENT!

Perceived Learning Actual Learning

ROOT ROOT CAUSE CAUSE

After Action Reviews

12 Proposed Process Proposed Process

Previous Process Previous Process OPTIONAL ACTIVITIES

Stage Closure

Post Implementation

Review

Post Implementation

Review

Post Implementation

Review

Post Implementation

Review

REQUIRED ACTIVITIES, SCALABLE

Reviews Reviews Reviews Review Review

Rollup Rollup Rollup Rollup Rollup

PIR

Continuous Improvement / Collaboration

Delivery Framework

Stage →Phase →Activity

→Purpose →Inputs/Outputs →Assets

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Investigate Investigate Plan Plan Design Design Implement Implement Close Close

K on Demand → Mentors & Coaches → Communities → Email Lists → Resources (Int & Ext) → Learnings

Relationships

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Learn Before

Learn During

Learn After Headstart

After Action Reviews

Post Implementation

Reviews

Community Expert

Repository

Networks & Expertise Locator

Key Points

Learn Before • Ask “Has this been done before?”

– Research (Internal & External) – Learn

• Peer Assist – No individual has all the answers. – Two heads are better than one.

Learn During • Seek Advice / Share Discoveries

– Through Communities – Reduce the reinventing of the wheel

Learn After • Reflect & Improve

– You haven’t learnt anything until you change 15

Recommended Reading

Learning to Fly – Collison & Parcell

Thinking for a Living – Davenport

QKM Forum – Yahoo! Groups

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Questions

Thankyou