in the field safetyucpalabama.org/wp-content/uploads/2015/05/in-the... · meth labs cautious with...
TRANSCRIPT
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In the Field Safety
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About Johnny LeeDirector, Peace at Work & President, ePanicButton
Workplace Violence SpecialistState of North Carolina
Training Coordinator, PREVENTUNC – Injury Prevention Research Center
Victim Services CoordinatorAsheville Police Department
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Agenda
Preparation
Getting there
Being there
Leaving
Reporting
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PreparationBe familiar with your destination
Know the streets and ways in/out
Google streetview exploration
Crime Maps - Police Reports on location
Build relationships with key figures
matriarchs/patriarchs, patrol officers, kids
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PreparationLet people know where you are going
establish your schedule
let them know about changes
use the buddy system
Does anyone know where you are if you don’t show up?
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Establish Codewords-Call in making some excuse
1. If you are a little concerned - call the front desk (if unavailable you can call Debbie M, Jessica, Nancy, a service coordinator)
Say “TELL DOTTIE I will be LATE to the meeting.” The person that you called will call you back in 5 minutes to check on you. If needed, you can use this as an excuse to leave/opportunity to tell the family that you have to leave to pick up a sick child or any other reason.
2. More concerned – call one of the above mentioned
Say “TELL DOTTIE I WON’T make it to the meeting.” The person that you called will call you back immediately which will give you a reason to leave.
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PreparationEmergency Planning
Dress appropriately
Can you run?
Can they grab anything?
ID lanyards
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PreparationVehicle Maintenance
In good shape
Know how to change a tire, jump a battery
Bumper stickers - how you are perceived?
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Preparation
Smart Phones - free/cheap apps
phone well-charged(possible theft target)
Add supervisor and front desk on emergency contact list
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PreparationReview Documentation
What are the red-flags that you would want to note?
Talk to veteran workers
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PreparationChoosing Time to Visit
Time of Day
Mornings also have fewer witnesses
Time of week/month
Benefits day,
paydays - Fridays, first of the month
Nicer weather- Holidays
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Preparation - Heading outEstablish your route
Put valuables in the trunk, full tank, etc
plenty of time
Google maps - Street view
Let them know that you are coming
Give them a chance to clean up/out
Even on arrival
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Getting thereLock the car doors
Choose smart locations to stop
texting, checking map, etc
Have a plan if you are lost
Carjacking safety- beware of interruption
Safety plans different for rural areas
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Getting thereArrival
Check it out first
scope out the area
drive by check
Call them
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Getting thereParking
Easy to leave
pointing out
not in driveway
don’t get blocked in
not near hiding places - obvious, visible location
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Getting thereWalking
Don’t look at your phone
Only take what is necessary
Dealing with people
Don’t engage overlong but let them know you acknowledge them
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Getting thereWalking
Avoid hidden spots where you can be assaulted or that can hide an assailant.
Realize any “interaction” is a set up
asking for a cigarette, directions, help with something
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ArrivalDogs
Ask first before arrivingnote in records
Check for signs
Rattle the gate
Interaction: be friendly but cautious
Don’t put your face in theirs
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ArrivalFor public buildings, consider
asking to be met at entrance
Listen for concerns/warnings before knocking
Stay at entrance/front if you can
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VisitingInitial and continual scan
weapons, drugs, unknown individuals
Possible Drug use or manufacturing
Meth Labs
Cautious with offers of food/drink
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VisitingAvoid, if possible, leaving the
front area
Keep doors open
Keep your items with you
Have them walk in front of you
Position yourself for safety
Closest to the door
Watching everyone
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Visiting- High Risk or Complicating Situations
Family arguments
Domestic ViolenceCultural issues: strict disciplining of children
Challenges in confronting parenting styles
Flirtations
inappropriate behavior and interactions
testing boundaries intentionally
Intoxication
substance abuse and mental health concerns
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Where can you refer?
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Handling Hostile Encounters
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“Open the Fist”
●Find a partner●One person makes a fist●The other tries to get the fist open
Any means but don’t hurt anyone!!!! 30 seconds
●Switch
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Self ControlFight or Flight or Freeze
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Not Getting AngryWhat is your hot button?
●What is it that makes you angry?
●Something that they say or do:
○A gesture○A word
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Just as AntagonizingPassive Aggressive
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Fear- Don’t let them intimidate you
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How do you regain Self-Control?
Take a breath
Inspirational quote
Get a drink of water
What would ( ) do?
Find what works for you
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An appropriate response to each stage of aggression
●Angry – Customer Service Extreme
●Inappropriate - Setting limits
●Dangerous - Protecting self
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Non Verbal Messages
Body Language
Para Verbal●Volume●Rate●Tone
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Reflective, Active Listening
Rephrase (without parroting)●Identify their issue/problem
●Identify their emotion
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Providing Options
Violence is about Power and Control
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Providing Options
●Let them choose
●Don’t leave them without options
●Creative alternatives
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Remove the Audience
●Family members●Other people in lobby●Teens, especially
●Can not lose face●Personal pride protection
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When have they “crossed the line”?
Where is your line?
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Setting limits
1) Identify their Behavior
2) Establish Consequences
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When would you feel threatened?
●Cursing at you.●Shaking a fist in your face.●Making direct threats.●Getting in your space.●Shoving●Racist, sexist, degrading words.
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Heightened Awareness
Can they be concealing a weapon? Potential weapons in the room?
What is the most dangerous room in a house?
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LeavingDo not take too long - get
going
Careful turning your back
Walk with keys in hand
Call in - Take notes in a safe location
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Visiting - Precautions
Body position is critical
Move towards exit; do not get blocked
Always listen to instincts if you feel like you should
go not go or that you should leave, listen to that voice!
Trust your Gut!
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Red FlagsIf you feel unsafe:
Pretend that you got a call/text and need to go.
Make an excuse to make a call and drop the Codeword.
JUST LEAVE
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Steps to Support a Domestic Violence Victim
●Recognize●Communicate●Refer●Support●Protect
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Common Mistake # 1Judging them ● Why don’t you leave?
● Why do you stay?
● Why did you chose to this
person?
●How can you take it?
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Common Mistake # 2Pushing them to leave
● Most dangerous time
● Must be prepared
● Has to be their decision
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After IncidentDocumentation is key
Let the next person be aware of concerns
Consider follow up investigation
“If it is not documented, it did not happen”
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Most powerful prevention measureCreating a positive, healthy workplace.