in search of engagement 194

8/6/2019 In Search of Engagement 194

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16th December, 2005

In Search ofEngagement


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Agenda

What is Employee Engagement ? Why Engage Employees the value proposition

A Case Study How ABC Engaged Sumit ?

A Model A Culture of Employee Engagement

Conclusion 10 Engagement Commandants


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What is Employee Engagement ?

Employee engagement is a step ahead than employeeSatisfaction:

Belief in the organization

Desire to work to make things better

Understanding of business context and the bigger picture

Respectful of, and helpful to, colleagues

Willingness to go the extra mile

Keeping up to date with developments in the field


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Why Engage: Value Proposition

Linkage with business results Hewitt Study: High positive correlation between engagement scores &

Total Shareholder Return/ sales growth

Towers Perrin Study: 17% higher operating margins

Mercer Study: Increase in employee engagement reduced employee

turnover by 3% and resulted in ROI of $3 million

Great Places ToWork Institute & Russell Investment Group: Stock

market performance of best employers in US outperforms major stock

indices

Our study on stock market returns of Best employers in India


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Study: Market Returns of Indian Best Employers

Methodology

Finding

The Great Places to Work Index (GPTWI) outperformed BSE Sensex for two years

Limitations

Data available only for 2 years

Not all Best Employers are listed on the stock exchange

Market Capitalization figures for Best Employers not easily available

Summary of findings

Index 2003 2004 % increase 2004 2005 % increase

GPTWI 1000 2,507 150% 1000 1435 44%

BSE (Sensex) 3250 5,696 75% 5696 6556 15%


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A Case Study: How ABC Engaged Sumit ?

ABC is one of the biggest IT Company situated in Delhi NCR region

Case is about Sumit, who experienced culture of Engagement at ABC

First day @ ABC

Warm welcome Bouquet, name on the soft board, ready joining kit

Buddy from day one

Comprehensive Induction

Meeting with manager

First year @ ABC

Discussion with manager

Expectations from Sumit organization values, teamwork, individual

performance

Individual development plan

ConduciveWork Environment


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A Case Study: How ABC Engaged Sumit ?

Life @ ABC

Open & transparent culture

Cultural activities, sport events, corporate quiz etc

Employee drive communities

Various communication channels to express individual views

Sumits Final Words Choosing the right fit and giving a realistic job preview to the

employees

Strong induction and orientation program

Employee development opportunities for growth

Keep up the morale of the employees and drive them towards excellentperformance

Regular feedback to all

Effective communication channels to express views

Maintain the quality of work-life

An open and transparent culture to empower its people


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Strong leadershipStrong leadership

showingshowingdirection,direction,

developingdevelopingconfidence inconfidence in

peoplepeople

Model - Culture of Employee Engagement

StrongStrongfoundations &foundations &

SystemsSystems

BuildingBuildingorganizationalorganizationalconfidenceconfidence

CultureCulture openopencommunication,communication,

team work,team work,accountability,accountability,

initiative &initiative &collaborationcollaboration


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Conclusion: 10 Engagement Commandants

1. Strong leadership to build confidence in employees

2. Robust and employee friendly systems, processes & programs

3. Communication, including periodically sharing of future plans of the

organization

4. Open, fair and transparent work environment

5. Defined goals and expectations

6. Better support from immediate manager

7.

Focus on employee development8. Rewards and recognitions for the good performance

9. Competitive compensation and benefits

10. Work life balance & fun at work place


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Are you engaged ?

in search of engagement 194

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