inContactThe Power to Put Your Customers First

Chris May | 650.576.3989 |

SAFE HARBOR STATEMENT

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on our current expectations, estimates and projections about our industry, management's beliefs, and certain assumptions made by us, all of which are subject to change. Forward-looking statements can often be identified by words such as "anticipates," "expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "may," "will," "should," "would," "could," "potential," "continue," "ongoing," similar expressions, and variations or negatives of these words and include, but are not limited to, statements regarding projected results of operations and management’s future strategic plans. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.

The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model; our ability to develop or acquire, and gain market acceptance for new products, including our new sales and marketing and voice automation products, in a cost-effective and timely manner; the gain or loss of key customers; competitive pressures; our ability to expand operations; fluctuations in our earnings as a result of the impact of stock-based compensation expense; interruptions or delays in our hosting operations; breaches of our security measures; our ability to protect our intellectual property from infringement, and to avoid infringing on the intellectual property rights of third parties; and our ability to expand, retain and motivate our employees and manage our growth. Further information on potential factors that could affect our financial results is included in our Annual Report on Form 10-K, quarterly reports of Form 10-Q, and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.

AGENDA

15 Mins-  Introductions/Welcome/inContact Overview

45 Mins – Product Demo

30Mins – Q & A

• Cloud technology pioneer

• 1,800+ implementations

• 85,000+ agents

• More than 10 billion calls

• Unparalleled customer satisfaction

• Contact center experts

INCONTACT: WE GET THE CLOUD

inContact is doing for the contact center

what Salesforce.com did for CRM.

“

”

THEY TRUST US SO YOU CAN TOO

“We’ve joined forces with inContact, after an extensive review of the players in the

market, to build on our successful track record of developing and delivering innovative customer

care solutions.”

— Mike Palmer, Vice President of Enterprise Strategy and Marketing, Verizon

“After a lengthy due diligence process, we were pleased to select

inContact to power our cloud contact center offering.”

— Chris Hummel, CMO and President, No. America, Siemens Enterprise Communications

THE INCONTACT PROCESS

Optimize each interaction to deliver a differentiated experience for every customer.

Understand customer

preferences, touch points and channels

Optimize the mix of self-service and agent-managed

contacts

Deliver customer-centric business

insights

CUSTOMERS ACROSS VERTICALS

Utility

Healthcare

Retail

Technology

Services

BPO / Outsourcer

Hospitality

Finance

Common Services Challenges:

— Quickly Scale As Needed

— Disaster Recovery

— Need for Complete Platform

Problem Solved!

“inContact gives us the instant scalability and flexibility to add seats and change call

destinations in an instant. We can’t get those features from an in-house platform.”

CUSTOMERS ACROSS VERTICALS

Services

Utility

Healthcare

Retail

BPO / Outsourcer

Technology

Hospitality

Finance

Common Technology Challenges:

— Flexibility to Deploy At-Home Agents

— Cost Containment

— Easily Extend Contact Center Platform

Problem Solved!

“inContact gives us the ability to easily deploy at-home agents as needed. And the integration

with Salesforce lets us easily identify callers and route to the right skills-based agent.”

CUSTOMERS ACROSS VERTICALS

Services

Technology

Healthcare

Retail

BPO / Outsourcer

Hospitality

Finance

Utility Common Utilities Challenges:

— Cost Containment

— Ability to Scale and Make Changes as Needed

— Dependable & Reliable Platform

Problem Solved!

“Implementing inContact helped us reduce overall call center cost by 25%, going from

$8M to $6M in 3 years, without reducing headcount.”

CUSTOMERS ACROSS VERTICALS

Services

Technology

Utility

Retail

Healthcare

BPO / Outsourcer

Hospitality

Finance

Common Healthcare Challenges:

— Security

— Easily Scale as Needed

— Extend and Integrate with Other Platforms & Technology

Problem Solved!

“The integration with the customer database reduces talk time dramatically

and ensures the utmost in customer care efficiency, which translates directly

into big savings for our customers.”

CUSTOMERS ACROSS VERTICALS

Services

Technology

Utility

Healthcare

BPO / Outsourcer

Retail

Hospitality

Finance

Common Retail Challenges:

— Security & PCI Compliance

— Ability to Seasonally Scale

— Deliver Consistent Brand Experience

Problem Solved!

“inContact enables us to provide differentiated customer service to our

customers.”

CUSTOMERS ACROSS VERTICALS

Services

Technology

Utility

Healthcare

Retail

Hospitality

BPO / Outsourcer

Finance

Common BPO / Outsourcer Challenges:

— Cost Containment

— Scale Easily

— Leverage a Complete Platform

Problem Solved!

“inContact technology is a very well-rounded, integrated and robust solution that was

infinitely more scalable and less expensive than any premise-based system.”

CUSTOMERS ACROSS VERTICALS

Services

Technology

Utility

Healthcare

Retail

BPO / Outsourcer

Finance

Hospitality

Common Hospitality Challenges:

— Seasonally Scale as Needed

— Cost Containment

— Deliver Brand-Building Customer Service

Problem Solved!

“inContact helped bring our overall close rate to 29% as compared to the industry

average of 15%. And inContact lets us deliver brand-building customer service, giving us an edge over our competitors.”

CUSTOMERS ACROSS VERTICALS

Services

Technology

Utility

Healthcare

Retail

BPO / Outsourcer

Hospitality

Finance

Common Financial Challenges:

— Security

— Ability to Leverage Complete Platform

— Opportunity to Leverage Best Practice Consulting Expertise

Problem Solved!

“Bridging two call centers with two different hard line systems with a hosted model allowed us to

improve productivity and bring disparate cultures together and gave us additional functionality

without a large capital expenditure.”

POWERFUL, FLEXIBLE & CUSTOMIZABLE PLATFORM

ContactRouting

WorkforceOptimization Telecom

Contact RoutingACDIVRCTIEmail/ChatSpeech RecognitionOutbound Dialing

Workforce OptimizationHiringCoachingeLearningCustomer SurveyRecordingQuality MonitoringWorkforce Management

TelecomTDMVoIPSIPToll FreeLocal DID

Contact RoutingMultichannel Routing & Prioritization

Deliver the contact through the appropriate channel in most effective manner

Workforce OptimizationOptimization of people and processes

Ensure that the right people are hired and train them effectively for their jobs. Monitor ongoing excellence.

TelecomTelephony and data

Cost-effectively overlay existing hardware, offer a variety of telephony choices to fit any mix of needs.

THE SIX LAYERS OFINCONTACT CLOUD SECURITY

BROAD GEOGRAPHIC COVERAGE

d

d“inContact plays a key role in our success.”

d“inContact helped us reduce overall call center cost by 25% in 3 years, without reducing headcount”

“Having someone else manage our systems in the cloud makes business sense from every perspective.”

d“inContact experts can help you the way they helped us.”

d“inContact has enabled us to reduce our agent head count by 35% and continue to maintain a high customer satisfaction level.”

d

“With integrated support for our outsourced call center and comprehensive agent performance metrics and reporting, inContact gives us the tools to be much more efficient than ever before.”

d“inContact gives us the features and flexibility we need at a cost that is minimal in comparison to premise-based systems.”

d“inContact is fairly superior to anyone else.”

“Only inContact offered the level of innovation and service

to meet our needs.”

($6.1 Billion Market Cap)

INCONTACT IS THE ONLY CHOICE

People

Financial Strength

Powerful

Ecosystem

International Reach

Continuous Innovation

Award-Winning Platform