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ininBulgariaBulgaria

Nikolay VassilevNikolay VassilevMinister of State Administration andMinister of State Administration and

Administrative Reform Administrative Reform

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eGovernment in Bulgaria - periods of eGovernment in Bulgaria - periods of developmentdevelopment

1. Preparatory period– 2002

E-government strategy

2. Experimental period– 2003 / 2005

Pilot projects/Best practices

3. Period of the Dynamic development– Processes of eGovernment implementation are foreseen;

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Preparatory period - 2002 г.- 2002 г.

• “Strategy of the modernization of the State Administration– from the joining to the integration”, adopted with the Decision№ 465/ 2002of the Council of Ministers•eGovernment Strategy , adopted with the Decision№ 866/

2002 г. of the Council of Ministers; • eGovernment Action Plan 2004 - 2005 г.;• Basic model for One stop shop, adopted with the

Decision№ 878/ 2002 of the Council of Ministers;

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Experimental periodExperimental period– 2003 / 2005– 2003 / 2005 Actions with the main directions as follows:

1. Implementing the 20 indicative electronic services (defined by the European Commission) for the citizens and business;

2. Development of the electronic services at the Central and Local level;

3. Implementation of the electronic document and electronic signature in the work of the Administration;

4. General purpose, basic (conceptual) and methodological projects;

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Period of Dynamic developmentPeriod of Dynamic development

1. European dimensions (especially for creating conditions for development of trans-borders services for citizens and business as common European market);

2. Business Process Re-engineering in the State Administration;

4. Development of multi-channel access for e-Services;

5. Prioritization of the system integration and interoperability;

6. Technical Modernization of the State Administration;

7. Education of administrative staff to use and implement IT

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Vision Statement for e-Government in Bulgaria

The Government of the Republic of Bulgaria will provide modern and efficient governance, while using the means of contemporary information technologies in order to meet the real needs of citizens and businesses at any time and any place.

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Strategic goals

• To provide modern, efficient, high-quality and accessible public services to the citizens through electronic means;

• To expand the technological capabilities of citizens, to facilitate them in their daily lives and to involve them in the government decision-making process;

• To create the optimal organizational capacity for the effective functioning of the State Administration according to the principles, rules and best practices of the European Union.

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Framework of the Bulgarian e-Government

•Strategic Framework– Strategy for Modernization of the State

Administration– e-Government Strategy

•Operational Framework– Action Plan for Modernization of the

State Administration – Action Plan for e-Government Implementation

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Electronic document exchangeElectronic document exchange

Decision of the Council of MinistersDecision of the Council of Ministers № № 153153// 05.05.0606 200 20044 according to the Law for the electronic documentaccording to the Law for the electronic document and

electronic signature

It defines as follows the state bodiesIt defines as follows the state bodies, , which could not which could not declinedecline the receiving of electronic documentsthe receiving of electronic documents, , signed signed

with universal electronic signaturewith universal electronic signature

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Business Process Re-engineeringBusiness Process Re-engineering

We have to re-engineer processes and procedures to use IT for

increased efficiency

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General technological rules

1. Interoperability and system integration;2. “One stop shop” – delivery of e-services –

services with added value;3. Semantic compatibility and data integration;4. General integration platform (Gateway, Middle

Office);5. Technological neutrality.

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• Portal for eGovernemnt servicesegateway.government.bg

• change of address registration• personal social insurance info• company social insurance info• actual status of companies

• Information portal of Bulgarian institutionsportal.government.bg

• Portal of regional and municipal administrations – Stara Zagora

egateway.sz.government.bg• birth certificate•State owned property certificate• complaints to police• construction permission•…many others

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PROJECTS PROJECTS – – good practicesgood practiceseGovernment services portaleGovernment services portal

egateway.government.bg

General Tax AdministrationGeneral Tax Administrationhttps://www.taxadmin.minfin.bg/dds/

Ministry of Transport and CommunicationsMinistry of Transport and Communicationswww.mtc.government.bg

Employment AgencyEmployment Agency www.nsz.government.bg

Information portal of Bulgarian institutionsInformation portal of Bulgarian institutions portal.government.bg

Portal of the State AdministrationPortal of the State Administrationsadocs.government.bg

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Euro integration portalEuro integration portaleurosmac.government.bg

Portal of the regional and municipal Portal of the regional and municipal administration – Stara Zagoraadministration – Stara Zagoraegateway.sz.government.bg

National libraryNational library http://www.nationallibrary.bg

Site of the Varna regionSite of the Varna regionwww.vn.government.bg

Site of Gabrovo regionSite of Gabrovo regionwww.gb.government.bg

Site of Yambol regionSite of Yambol regionwww.yambol.government.bg

Municipal site Stara ZagoraMunicipal site Stara Zagora city.starazagora.net

Municipal site DobrichMunicipal site Dobrich dobrich.city.net

PROJECTSPROJECTS – – good practicesgood practices

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e-Service challenges

• Standardized development and implementation of e-Service processes

• Standardization and improvement of administrative services

• Standards for data exchange• Standards for document encryption • Standards for access to resources and services • Quality standards

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Financial challenges

• State budget – coordination for more effective IT spending

• Municipal budgets• Donor programs• Public private partnership – outsourcing and out

tasking

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Organizational and technological challenges

• Focus on the needs of citizens and businesses• Changes in the organizational structure

according to business processes• Technological independence• Standardization and quality management • Web-based solutions• Open standards for data exchange

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e-Government projects e-Government projects with centralized managementwith centralized management

1.1. Integrated smart cardIntegrated smart card

2.2. Identification and authorization meta systemIdentification and authorization meta system

3.3. e-Documents exchange between state bodiese-Documents exchange between state bodies

4.4. Government gateway payment engine Government gateway payment engine

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Business attention to the administrative services delivered by Internet - January 2005

• 22% increase the number of Internet user in communication with the state bodies;

• Rapidly increasing number of Internet users who receive information about administrative services from 7.8% in 2004 to 24.8% in 2005;

Obstacles to the using of eServices:• Problems related to the security and protection of personal

information;• Price and requirements of the electronic signature

MonitoringMonitoring

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Economist Intelligence Unit (EIU) readiness rankings

Country 2004 ranking 2003 ranking

Denmark 1 2

UK 2 3 (tie)

Austria 15 14

Ireland 16 15

Portugal 24 22

Estonia 26 n/a

Czech Republic 27 (tie) 27

Hungary 30 29

Slovenia 31 n/a

Latvia 34 n/a

Poland 36 30

Lithuania 38 n/a

Slovakia 39 (tie) 34

Bulgaria 42 40

Turkey 45 39

Romania 50 43

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Nikolay VassilevNikolay VassilevMinister of State Administration andMinister of State Administration and

Administrative ReformAdministrative Reform