Andrea James Jasmine Gartner

In a Nutshell:Quantifying Emotion

What Does ROI Mean For Employee Engagement?

Who are we?

Jasmine Gartner

Trainer & Writer

Employee Engagement, Inclusion & Unconscious Bias

Andrea James

Consultant & Trainer

Decision-Making

Here’s what we’ll do today…

We’ll be discussing selected articles for the next half hour…

… and we’ll finish with a few tips

Then we’ll be around to answer your questions

We’ll be sending you a recording at the end and you can download the slides

Questions

You’ll see questions pop up throughout this webinar – we’d love to hear what you think!

Use the chat box on right-hand side of your screen to respond to our questions.

And also feel free to ask questions or make comments at any point.

Discussion Point 1

What are the KPIs?

Does your organisation offer:

Enter your thoughts in the chat box.

• Mentoring• Outside educational opportunities• Training

Things to measure

• Training - because employees who master skills not only are more productive but feel empowered

• Mentorship programmes – Makes employees feel that the company is investing in them

• General Support from outside educational opportunities

Things to measure

• Amount of work done outside of normal working hours

• No. of network connections & time spent with people outside of immediate team or region

• % of participation in ad-hoc meetings & initiatives vs. recurring meetings and processes.

• Amount of time spent collaborating directly with customers outside of normal scope of work.

Is an employee’s

vision aligned with that of the

company?

Questions to Ask

• “Do you feel you have ample opportunity to further the mission of this company?”

• “Do you feel your skills and capabilities are being fully utilized in your current position?”

Keep Surveys Short

https://media.licdn.com/mpr/mpr/p/3/005/084/378/308afd0.jpg

eNPS = (# of promoters - # of detractors) / total respondents

Use eNPS (Employee Net Promoter Score)

Discussion Point 2

What can you set up that has a measurable effect?

What metrics you use for engagement (if any)?

Enter your answers in the chat box.

Reciprocity Rings

Source: Dan Pontefract

Givers take all: The hidden dimension of corporate culture

Gallup’s Q12

1. I know what is expected of me at work.

2. At work, my opinions seem to count.

3. I have the materials and equipment I need to do my work right.

4. The mission or purpose of my company makes me feel my job is important.

5. At work, I have the opportunity to do what I do best every day.

6. My associates or fellow employees are committed to doing quality work.

7. In the last seven days, I have received recognition or praise for doing good work.

8. I have a best friend at work.

9. My supervisor, or someone at work, seems to care about me as a person.

10. In the last six months, someone at work has talked to me about my progress.

11. There is someone at work who encourages my development.

12. This last year, I have had opportunities at work to learn and grow.

Discussion Point 3

Can technology quantify emotion?

http://torquemag.io/emerging-technologies-promise-quantify-emotions/

http://www.theatlantic.com/health/archive/2015/02/hard-feelings-sciences-struggle-to-define-emotions/385711/

That’s it for articles!

What did we learn?

Take Aways

• Helping employees master new skills or knowledge improves business, is measurable, and empowers individuals

• Use of the eNPS formula?

• Part of engagement is engagement with work

• Reciprocity rings

It’s time for your

questions and comments

Use the Chatbox at the side

Next Steps

Did any of this hit a nerve with you?

Do you want to know and explore more?

Use the chatbox at the side to let us to know to get in touch with you about setting up a consultation to improve performance.

This is just the beginning of the discussion..

Webinar

Webinars provide:

• Perspectives• Overview – ideas in a

nutshell!• Latest thinking

Workshop

How to apply this practically in your company:

• Deeper exploration• Tailored Exercises• Framework for self-

implementation

Consulting

Bespoke guidance:

• Culture audit• Evaluation• Recommendations

Get in touch

Jasmine’s workshops on: • Employee Engagement• Diversity & Inclusion

Andrea’s workshops on: • Decisions & Productivity• Decision-making in teams

FREE 45-minute no-obligation decision-coaching session

jasminegartner@gmail.comwww.twitter.com/jasminegartnerhttps://uk.linkedin.com/in/jasminegartner0790 355 2414

Get in touch:

andrea.james@quintessentialconsulting.co.ukwww.twitter.com/Decisions_Made_https://www.linkedin.com/in/andreaqjames0203 289 666107796 936 661

Extra Articles & Videos

• 3 Ways to Create a “Back to School” Culture That Drives Employee Engagement• A Primer on Measuring Employee Engagement• The Three Best Metrics• Givers take all: The hidden dimension of corporate culture• The economics of culture• Employee Engagement Metrics: The ROI of the Intranet• Tips for Measuring and Improving Employee Engagement• The Value of Knowledge Capital• How much is an employee worth? (video)• Paul Strassmann on Knowledge Capital

Some of these were shared in the run up to the webinar and others we didn’t have the time to discuss but we thought you might find interesting