ManageMent SolutionS

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Mobility OverviewThe ability to communicate while traveling or working remotely has transformed the way business works in this century, compressing timelines, redefining customer service expectations and offering more flexibility to everyone—from the executive who has to be in more than one place at a time to the workforce out in the field.

If you’re embarking on a new mobility initiative, you no doubt have questions about which business applications to extend to your mobile users, as well as which hardware, software, network and security components you need to meet your needs. If you are further along in the process, you may have concerns about purchasing from multiple suppliers and streamlining the procurement process, deploying and tracking assets, supporting users or managing upgrades.

As part of Insight’s Telecom Expense Management (TEM) solution, Insight retains a dedicated team of project managers and engineers who are certified in key software areas including device management, messaging & collaboration, mobile workforce automation, security and utilities. Hardware expertise ranges from PDAs to rugged handhelds and modems, and wireless LANs and PC cards to accessories. Lastly, we work with multiple wireless carriers to deliver the best service plans to our customers.

Our Proven MethodologyInsight has developed a suite of solutions addressing particular concerns that arise as you identify, acquire, deploy and manage your mobile initiative.

IDENTIFYWhether you need mobile software, devices or carrier services, Insight’s mobility experts can help you identify solutions specific to your business objectives. •Mobility Assessment – Take an in-depth look at your mobility needs, and receive

recommendations for products, applications, architecture and carriers: • Business – Identify line of business applications that drive increased productivity,

improved operational efficiency and better customer service when extended to mobile devices.

• Technical – Receive unbiased product and architecture recommendations based on your technical environment and business requirements.

•Carrier – Select your preferred carriers by reviewing detailed coverage and service plan information for all your locations.

•Spend Analysis – Get the most out of your telecom budget by discovering underused assets, creating policies to govern device use, optimizing carrier service plans and consolidating carrier agreements.

Mobility Solutions

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Our Proven Methodology (cont.) •Managed Pilot Services – Identify issues and necessary enhancements to your mobility

solution before large-scale deployment with an Insight-managed pilot program.

ACQUIREPurchase mobile solutions from hundreds of manufacturers while ensuring compliance with your specific policies and standards. Insight’s consolidated buying process gives you greater control over purchases. •eCommerce for Mobility – Complete mobile solutions purchases online. From software

and rate plans to hardware and accessories, Insight’s self-service portal helps you manage the mobility purchase process efficiently.

•Financing and Leasing – Consolidate software, hardware and professional services costs into manageable components that meet your budgetary constraints with financing and leasing options that allow you to purchase your entire solution when you need it at prices you can afford.

DEPLOYInsight offers a wide range of deployment and staging services ranging from device integration to onsite implementation. We facilitate successful and timely deployment of your solution, with a soup-to-nuts approach that helps you realize quick ROI. •Integration Services – Insight offers zero-touch device deployment using state-of-

the-art configuration labs that eliminate the need for additional configuration and customization by IT or end users.

•Onsite Implementation Services – Install and integrate the IT infrastructure products you need to support your mobility initiative with subject matter expertise for a broad range of mobility-related products and services.

•Training – Bring your team up to speed through one-on-one programs, group Webinars or onsite sessions. Whatever your training needs are, we can develop programs incorporating the level of detail required.

• Project Management – Rely on our certified project managers to oversee your project rollouts. We can help with everything from pre-planning and specifications to implementation.

MANAGEReduce costs, leverage economies of scale and improve your strategic business focus by deploying the right mixture of onsite and centralized services - from inception to retirement. •Warranty – Take advantage of extended warranty and service plans that maximize ROI

through maintenance, support and fixed costs. • Help Desk – Rely on a team of dedicated experts for experience and support in

resolving day-to-day technology issues. • Disposal Services – Meet compliance standards and recover costs when retiring mobile

hardware. •Hot Swap and Replacement – Replace lost or broken devices from a managed pool of

fully configured devices. •Carrier Management – Let Insight handle your carrier billing questions, account

changes and rate plans. We leverage existing relationships and take care of the process details so you don’t have to.

•Optimization – Apply our extensive experience in best practices and process improvements to streamline your enterprise and cut costs. We can also make training recommendations to increase the productivity of everyone on your team.

Software Partners •Messaging and Collaboration. Access e-mail, contacts, tasks and other personal

information from your mobile device. Partners include companies such as Microsoft, Nokia Intellisync and Research in Motion.

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ABOUT INSIGHT

Insight is a technology solutions provider serving global and local clients in 170 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is ranked No. 484 on the 2009 Fortune 500.

Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2009, Insight Direct USA, Inc. All rights reserved. Updated 5.09

Fast Facts•CiscoGoldCertifiedPartner•HPPlatinumPartner•IBMPremierBusinessPartner•LenovoPremierBusinessPartner•MicrosoftGoldCertifiedPartner•LifecycleManagementServices•ISO9001:2000IntegrationLabs

•AdvancedTechnologyLabs•ITManagementServiceswitha24x7

Network Operations Center•432,000squarefootDistributionCenter•$130M‘readytoship’inventory,$3.3B

virtual inventory•2,500+technicalcertifications

Software Partners (cont.) • Device Management. Centrally manage mobility devices and their configurations.

Partners include companies such as Nokia Intellisync, Sybase iAnywhere and Afaria. • Security. Secure mobile devices with anti-virus, encryption, firewall, policy

management, VPN and other solutions. Partners include companies such as Bluefire Security, Credant, NetMotion, Pointsec and Trust Digital.

•Mobile Workforce Automation. Connect enterprise applications such as CRM and ERP to mobile devices. Partners include companies such as Dexterra, Sybase iAnywhere and Vaultus Mobile Technologies.

•Utilities. Add backup & restore, spell check, network printing, presentation tools, time tracking and other utilities to your mobile solution. Partners include companies such as DataViz, Impatica and Sprite.

Hardware Partners • Handheld/PDA Phones. Application-ready devices with access to e-mail, phone and

other applications. Partners include manufacturers such as Blackberry, Motorola, Nokia Intellisync.

•Broadband Wireless Cards. Notebook connectivity. Partners include manufacturers such as Novatel and Sierra Wireless.

• Rugged Handhelds. E-mail, applications, barcode scanning or Radio Frequency Identification (RFID). Partners include manufacturers such as Intermec and Motorola.

•Rugged Modems. Remote connectivity or telemetry for office or in-vehicle use. Partners include manufacturers such as Airlink and Digi.

•Accessories & Peripherals. Bluetooth devices, car chargers, barcode scanners, etc. Partners include manufacturers such as Jabra and Motorola.

Carrier Partners •InsightleveragesrelationshipswithmultiplecarrierpartnersCingular,Sprint,

T-Mobile and Verizon.