improving understanding
TRANSCRIPT
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Improving Understanding
Between Each OtherPaul Boos
IT Executive Coach
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Why is itimportanttounderstandeachother?
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Exercise TimeGame
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Instructions• Separate into 3 or 4 teams• Elect a leader• Leader gets a goal & shares
w/team (visual sharing only)• 1st team to arrange all chairs
to meet their goal w/in 2 min wins!
NO TALKING!Accredited
to Chris Sims
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Debrief
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What is going on in our heads?
• Things aren’t always as simple as exposing them…
• Let’s look at how our mental models can shape how we think…
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Exercise• I’m going to present an image of people in rush hour
in NYC; I’ll have an arrow pointing to one person.• I want you to write down the following:
• Is this morning or afternoon rush? What gave you the clue?• What type of work do you think that person does & why
you thought that?• What do you think that person is thinking?• If you were given $1000 to help that person in some way
other than giving it directly to them, how would you go about doing it? Why did you select this choice?
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Exercise (Again)• I’m going to again present the same image of
people in rush hour in NYC; I’ll have an arrow pointing to a different person.
• I want you to write down the following:• What type of work do you think that person does & why
you thought that?• What do you think that person is thinking?• If you were given $1000 to help that person in some way
other than giving it directly to them, how would you go about doing it? Why did you select this choice?
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Next Step• For both your responses, categorize what your
answers were into the following:
What was factual?(What could I actually see…)
What did I infer?(What did I believe may be occurring…)
Why did I think that?(Any prior event that to led my thinking…)
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Ladder of Inference
Event
How To Find Common Ground When Engineers Don’t Like Features – Teresa Torres, Jan 2013Ladder of Inference credited to Chris Argyris by Peter Senge in the Fifth Disipline
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The Event Of Conversation
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The Event Of Conversation
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The Event Of Conversation
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The Event Of Conversation
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How do we
ourbeliefs
from getting
prevent
in the way?
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a shared visionCo-create
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ExerciseAt your table,
• Make a list of the types of visions that can be created
• Add who typically creates these
• Add the answer to this question: “In what ways can these become co-created?”
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DebriefTake a look at how your visions become co-created…
• What happens during this process of co-creation?
• Where does the original idea for the vision come from..? What role does a person that originates an idea take on during co-creation?
• Did anyone have teaming agreements as a form of vision?
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The Johari WindowKnown to Self Unknown to Self
Know
n to
Oth
ers
Unk
now
n to
Oth
ers
TELL
ASK
FEEDBACK
DISCLOSURESHARED
DISCOVERY
OPEN AREA
BLINDAREA
HIDDENAREA
UNKNOWNAREA
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Ask forandprovide
feedback
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assumptionsVoluntarily make
explicit
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ExerciseAt your table,
• List ways you make assumptions explicit
• Think about the last few exercises to help you, specifically co-creating visions and the mental model exercise of people in the subway
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Debrief• What happens normally when we have competing
ideas?
• Do assumptions usually get discussed?
• What changes when we begin discussing assumptions?